Spearline

OCTOBER 13, 2020

In a recent interview with Moshe Beauford, technology journalist for UCToday, Spearline Software Engineer, Brian Mullins, spoke about two of the company’s products that recently received a makeover. Spearline also offers ‘Voice Assure Realtime,’ which allows the immediate manual generation of test calls. About us.

Customer Experience 52

Customer Experience Interactive Voice Response Engineering Enterprise 52

Spearline

OCTOBER 3, 2022

I am the product manager for Voice Assure at Spearline. Our latest WebRTC products offer testing, monitoring and support for web-based communications. The post Provider Selection: new feature for Voice Assure Realtime appeared first on Spearline. My name is Ola Budak.

Interactive Voice Response 52

Interactive Voice Response Self service Contact Center Management 52

Spearline

OCTOBER 3, 2022

I am the product manager for Voice Assure at Spearline. Our latest WebRTC products offer testing, monitoring and support for web-based communications. The post Provider Selection: The new troubleshooting tool for Voice Assure Realtime appeared first on Spearline. My name is Ola Budak.

Interactive Voice Response 52

Interactive Voice Response Self service Contact Center Management 52

Spearline

DECEMBER 20, 2022

We’ve launched new products and services, expanded our reach to new markets, and continued to grow and strengthen our team. This year we introduced our new Voice Assure Realtime feature, Provider Selection. Over the past year, Spearline has achieved some incredible milestones. We acquired Callstats.

Marketing 52

Marketing Technology Management 52

Spearline

FEBRUARY 23, 2023

Proactive monitoring with Voice Assure In-country , Voice Assure Interstate , and Voice Assure Realtime , allows businesses to identify potential problems. Our latest WebRTC products offer testing, monitoring and support for web-based communications. A technical problem that is not reported lingers in the network.

Telecommunications 52

Telecommunications B2B Contact Center Sales 52

Spearline

JANUARY 16, 2023

Our latest WebRTC products offer testing, monitoring and support for web-based communications. Our powerful reporting and analysis features will enable you to get to the root of the issue quickly and help to prevent a recurrence of the problem.

voip 52

voip Benchmark Interactive Voice Response Enterprise 52

Spearline

JULY 22, 2021

Customers receive realtime alerts as soon as an issue is detected and these can be used to escalate the problem to the carrier. We are also continuously evolving and adapting our product offering to best suit customer needs.” In 2020, Spearline increased its global coverage by adding an additional 32 POPs.

Telecommunications 52

Telecommunications Customer centricity Enterprise Marketing 52

Spearline

JULY 20, 2021

Customers receive realtime alerts as soon as an issue is detected and these can be used to escalate the problem to the carrier. We are also continuously evolving and adapting our product offering to best suit customer needs.” ” In 2020, Spearline increased its global coverage by adding an additional 32 POPs.

Telecommunications 52

Telecommunications Customer centricity Enterprise Marketing 52

Spearline

JANUARY 30, 2023

In this blog, Spearline’s Product Manager for Voice Assure, Ola Budak, gives an overview of a brand new feature which will allow organizations to integrate Spearline alerts onto their Slack channel. Our latest WebRTC products offer testing, monitoring and support for web-based communications.

Contact Center 52

Contact Center Management 52

Tethr

JUNE 12, 2020

The team was led by Tethr’s current Chief Product and Research Officer, Matt Dixon. They specify exact scenarios, specific error messages and their realtime feelings. So, how was the beast created? Tethr entered a partnership with the original Effortless Experience research team at CEB ( now Gartner ) in 2015.

Coaching 65

Coaching Surveys Call Center Metrics 65

Spearline

FEBRUARY 27, 2020

Beyond 150ms (300ms round trip), call quality declines to the point of unacceptable and completely non-productive. Voice is a realtime application and latency does impact human interaction. The International Telecoms Union (ITU) of the United Nations recommends (ITU-T G.114) 114) no more than 150ms latency (one-way) for voice calls.

voip 59

voip Quality management Technology Personalization 59

Certified Languages International

MARCH 17, 2023

And when empathy, collaboration, and inclusivity are prioritized in the workplace, good things happen — employees are more productive, they have higher levels of job satisfaction, and they have lower levels of burnout. So let’s hear it for women-owned companies, especially those in the language services industry.

Enterprise 52

Enterprise Healthcare Consulting Consulting 52

Lumoa

AUGUST 23, 2021

This means being prepared to immediately answer detailed product questions (not FAQs) online without having to navigate product pages. Even so, digital commerce has taken the lead as new consumers migrate further online for products like groceries— a switch that may last far past the pandemic. What would make your life easier?

Customer Experience 94

Customer Experience Analytics Surveys Customer retention 94

bold360 Blog

JULY 9, 2019

The truth is, there are a lot of companies with similar products and services, but that doesn’t mean that differentiation is impossible. Here’s how: Increase employee productivity — How much of your employee’s time is spent searching for answers to questions? So, what’s the solution?

Chatbots 45

Chatbots Accountability Customer Experience Technology 45

CSM Magazine

JULY 20, 2021

Sportsmen are starting to adopt wearable devices that can use productivity factors and information to predict when an ailment is likely. Furthermore, realtime and full-replay coverage has now become accessible. There are also smart socks that employ fabric pressure sensors to assess the possibility of a running strain.

Coaching 52

Coaching Technology Analytics Management 52

Hello Customer

MAY 20, 2021

Transactional Data: ticket data for purchases, products, discounts, …. Because you are bringing together such richness in data in realtime in a continuous flow, you have a true compass to lead you to the priorities at hand, doing the right things. We typically focus on 3 data buckets: a. Customer Data: demographics, personas, ….

Feedback 52

Feedback Surveys Metrics Customer Experience 52

Call Experts

OCTOBER 20, 2022

Update On-Call Schedules in Realtime. A 24-hour emergency answering service can increase your business’s productivity and growth. . Having an after-hours emergency answering service will ensure that your customers and clients are always taken care of no matter the time of day.

Answering services 52

Answering services Engineering Enterprise Customer Support 52

SmartKarrot

APRIL 24, 2023

Increase renewals, product acceptance, expansion, and advocacy while minimising attrition to drive customer success outcomes. Increase renewals, product acceptance, expansion, and advocacy while minimising attrition to drive customer success outcomes. Implementing tools for customer success. Will also be in charge of the support staff.

SaaS 19

SaaS Coaching Metrics Sales 19

Spearline

JUNE 13, 2019

Software solutions will spot non-productive moments of silence, music, etc. Contact center agents benefit from automated feedback which is objective, personalised, and delivered in realtime to assist them in delivering great service.

Analytics 40

Analytics Telecommunications Big data Customer emotions 40

AWS Machine Learning

JANUARY 9, 2024

The code for these methods is in the llama-2-hf-tgi/llama-2-13b-chat-hf/2-sagemaker-realtime-inference-llama-2-13b-chat-hf-tgi-streaming-response.ipynb notebook.

APIs 108

APIs Engineering Accountability Gamification 108

Nexmo

FEBRUARY 14, 2020

Use cases for voice transcription are becoming more and more prevalent—from IoT devices, which often only have an audio interface, to voice messaging services, which are expected to provide realtime text previews of message contents, speech-to-text capabilities are becoming essential for a wide variety of applications.

Scripts 120

Scripts Accountability APIs Management 120

Nexmo

JULY 18, 2019

You’ll want to create a specific IAM role to deploy to production, but for now this is the easiest way to get started. We’ve wired up Nexmo, Google, and YNAB using their APIs and websockets to provide realtime call transcription and audio feedback on an active voice call. YNAB API credentials are a little easier to find.

APIs 73

APIs Accountability Banking Engineering 73

Nicereply

OCTOBER 1, 2019

Adding live chat to my website was the easiest way to start converting website traffic to leads – even if I couldn’t always respond in realtime. Bananatag was one of the first email tracking products available on the market. Productivity. I definitely didn’t think it would turn into my biggest source of leads.

Sales 40

Sales CRM Enterprise B2B 40

SmartKarrot

JUNE 25, 2020

Apply here: [link] Role: Customer Success Manager Location: Austin, US Organization: Pushnami In this role, You will be responsible for ensuring customers’ success and satisfaction with pushnami’s products. You will work closely with the sales, product development, and the rest of the customer success team to drive success.

Engineering 10

Engineering Upselling Accountability Sales 10

Fonolo

SEPTEMBER 27, 2016

As such, it can be hard to foster engagement, retention, and productivity. Even simple, low-cost gifts can increase productivity as much as 20%. Justin Robbins , of UBM Americas tells us more: “Unlike other professions, most people don’t plan to spend their career as agents. It’s not glamourous and often a transitional career.

call center professionals 98

call center professionals Call Center Average Handle Time Contact Center 98

Spearline

APRIL 27, 2021

If you are selling or supporting your product in that conversation, any call issues are putting a negative spotlight on your business. Spearline's Voice Assure Realtime is a favorite tool for resolver teams as the Spearline network enables a call to be made from within the country of interest. Spearline Solution. Find out more.

Telecommunications 52

Telecommunications Interactive Voice Response Engineering Enterprise 52

AWS Machine Learning

SEPTEMBER 13, 2022

from pyspark.sql.functions import split, lower, hour print(spark.version) day_to_analyze = "2022-01-05" df = spark.read.json(f"s3://openaq-fetches/realtime-gzipped/{day_to_analyze}/1641409725.ndjson.gz") json(f"s3://openaq-fetches/realtime-gzipped/{day_to_analyze}/*"). ndjson.gz") df_air = spark.read.schema(df.schema).json(f"s3://openaq-fetches/realtime-gzipped/{day_to_analyze}/*").

Engineering 87

Engineering Enterprise Management Analytics 87

AWS Machine Learning

OCTOBER 17, 2023

During the implementation phase, we also follow the concept of minimum viable product and strive to quickly form a prototype that can generate value within a few weeks, and then iterate on it. According to data from Euromonitor International, the sale of dairy products in China reached 638.5

Technology 98

Technology Biotechnology Engineering Consulting 98

Playvox

JUNE 21, 2022

The requirement to provide a better customer experience while improving productivity and controlling costs is paramount in contact centers at the best of times. Workforce management (WFM) continues to be one of the most important contact center productivity tools. Increase Contact Center Productivity and Flexibility.

Contact Center 74

Contact Center Average Handle Time Metrics Service level 74

delighted

APRIL 25, 2022

Having that data in realtime helps us to respond quicker than we otherwise would.” – James DeStefano, Casper’s Senior Director of Customer Marketing & CRM. When selecting an incentive, the choices fall into two buckets: discounts on your products, or 3rd party gift cards. Trying product-specific referral programs.

CRM 60

CRM Feedback Best practices Surveys 60

ProProfs Blog

MARCH 13, 2020

Suppose you need to report a product issue to the customer service executive, and you decide to start your conversation with a telephone call. Providing real-time solutions helps your customers become attached to the brand and feel actively involved with your products or services. An example will help to illustrate this better.

Multichannel 165

Multichannel Customer centricity Enterprise Sales 165

AWS Machine Learning

DECEMBER 16, 2022

There are two prominent use cases that have these requirements: The first is active ML experimentation by data scientists using the Amazon SageMaker training platform, especially while training large models, like GPT3, that require multiple iterations to get to a production-ready state. Paras Mehra is a Senior Product Manager at AWS.

Best practices 78

Best practices Management Engineering Benchmark 78

Liveops

JANUARY 25, 2019

To help organizations navigate the big, wide world of CX technology, we’ve assembled a massive list of top products and tools for customer service, communication, behavior tracking, insights, and more. Create guides and walkthroughs to show off your products, train your customers, answer frequently asked questions, and more.

Technology 82

Technology Customer Experience Journey mapping Enterprise 82

Kayako

FEBRUARY 11, 2016

It’s expected that brands should be able to respond to an email, tweet or Facebook post almost in realtime. And in a best case scenario, customers should have no need to reach out to the company and have their questions answered within the product itself or on the website’s FAQ section.

Airlines 51

Airlines Customer centricity Customer Service Customer Experience 51