CCNG

MARCH 23, 2022

Customers are more educated on your products and services than they have ever been, and they expect each contact at your company to contain a broad level of knowledge. This includes the documentation of customer interactions in a company-wide CRM tool and access to delivery schedules and product details.

CCNG 195

CCNG Call Center Education Self service 195

ConvergeOne

APRIL 10, 2024

Administrators are faced with the formidable challenge of keeping everything patched and updated, preventing network and application performance from interfering with employee productivity, all while trying to protect the company’s data across organization and personal networks.

Management 56

Management Technology Personalization 56

ShepHyken

APRIL 10, 2019

To protect him from the backlash he’s concerned about, we’ll change his name to “protect the innocent,” as the saying goes, just in case someone from his company reads this. One of our Shepard Letter subscribers, who asked to remain anonymous, recently shared a story worth telling. So, we’ll just refer to him as Bob.

Customer Service 301

Customer Service Personalization Customer Experience 301

AWS Machine Learning

NOVEMBER 22, 2023

Building a production-ready solution in AWS involves a series of trade-offs between resources, time, customer expectation, and business outcome. Protect data in transit and at rest – Encryption in transit is supported by default for all of the AI services required for IDP.

APIs 84

APIs Accountability Enterprise Transportation 84

OctopusTech

MARCH 3, 2024

Outsourcing involves partnering with an agency that provides the web design , development, and technology skills needed to build and launch your online product. Clearly Define Goals and Requirements Any web project begins with clear goals – what purpose would your online product solve? The external partner handles contingencies.

outsourcing 62

outsourcing Technical Support Government Metrics 62

CSM Magazine

APRIL 25, 2024

Tailored products and services, based on these insights, can significantly enhance customer satisfaction and loyalty. The challenge lies not only in offering unique products or services but also in crafting a distinct brand identity. Ensure compliance with data protection regulations to maintain customer trust.

Customer centricity 52

Customer centricity Journey mapping Feedback Entertainment 52

VirtualPBX

JUNE 1, 2023

The Telephone Consumer Protection Act (TCPA) The Telephone Consumer Protection Act (TCPA) is a vital piece of legislation in the United States that governs various aspects of telemarketing, including text messaging. Check out the schedule, drop in bi-weekly, and watch replays of past webinars when you register!

Government 98

Government Telemarketing industry standards Best practices 98

BlueOcean

FEBRUARY 14, 2024

That’s what has happened in the outsourced contact center space when it comes to SaaS clients — there’s been a metamorphosis from customer service cost center to customer success revenue protection and generation center. The goal is revenue protection and growth. You’re not just writing a check to pay for agents in seats.

SaaS 71

SaaS outsourcing Brand ambassadors Average Handle Time 71

Win the Customer

DECEMBER 23, 2023

Anonymize data whenever possible and ensure compliance with data protection regulations. Personalization with Boundaries Utilize AI for personalized experiences but set boundaries to protect sensitive information. Responsible Product Design Integrate responsible AI practices into the initial design phase of products or services.

Customer Experience 69

Customer Experience Education Feedback Technology 69

Totango

JUNE 15, 2022

We’ve been here before, however, and we know that during uncertain times, protecting your customer base is the most important thing you can do for your business. So, while marketing budgets may get slashed and hiring may get put on hold, what can’t wait is the urgency to protect growth from your existing customers. Let us help you.

Best practices 101

Best practices Enterprise Customer retention Marketing 101

24-7 InTouch

SEPTEMBER 27, 2023

Establishing trust between brand and consumer requires more than providing exceptional products or services; it necessitates creating a safe and transparent environment for your customers. These policies serve as a roadmap for your brand’s commitment to protecting customer interests.

industry standards 59

industry standards Accountability Education Best practices 59

Calltools

NOVEMBER 15, 2023

This diligence protects your business from fines and penalties and can boost your brand’s reputation. Call center compliance protects consumers from predatory and unwanted solicitation. HIPAA Health Insurance Portability and Accountability Act of 1996 ( HIPAA ) is one of the most impactful consumer protection laws.

Call Center 52

Call Center Telemarketing Contact Center CRM 52

Tethr

NOVEMBER 5, 2021

Whether you’re a sales leader, a customer experience guru, or an enterprising contact center operator, you want to improve your business’s operations in order to protect your existing revenue… and grow more revenue opportunities. Transform product effectiveness. When you get right down to it, we’re all here for the same reason.

Average Handle Time 100

Average Handle Time Sales Enterprise Contact Center 100

Fonolo

MAY 11, 2021

Underserved and angry customers can easily take to Twitter, Facebook, or any number of digital channels to publicly ‘out’ companies like yours for falling short, especially when it comes to your product or customer service offerings. Setting expectations can ultimately protect your brand from online backlash. Lived experience.

Advertising 108

Advertising Wait times Education Service level 108

CSM Magazine

SEPTEMBER 26, 2022

State and federal consumer protection laws have changed the way people do business. Laws protecting consumers place a burden on even the most honest business owners to proceed with care to avoid inadvertently violating the law. If you own or manage a business, here are a few of the consumer protection laws.

Advertising 52

Advertising Sales Consulting Consulting 52

Global Response

NOVEMBER 6, 2023

Although call centers provide essential support and benefit to your business—including increased customer service availability, improved productivity and efficiency, stronger service levels and more—if a legal dispute or non-compliance issue is uncovered, your call center can end up costing you more than you imagined. GDPR compliance.

Call Center 62

Call Center outsourcing Telemarketing Healthcare 62

Lumoa

JANUARY 8, 2024

Whether it’s a tweet, a customer email, or a product review, text analysis software digs in, using Natural Language Processing (NLP) to identify key phrases and customer sentiments. Product Development Insights: Spot trends and customer preferences, guiding your next product iteration to align with market demands and expectations.

Feedback 157

Feedback Analytics Multichannel Surveys 157

Global Response

OCTOBER 17, 2023

As a result, many companies are moving their outsourcing operations to onshore models in hopes of increasing call center security and providing additional protection for sensitive data. Let’s take a look at how to protect vulnerabilities present in each model. In addition, there have already been more than 4.5 In some cases, it may be.

Call Center 62

Call Center outsourcing Technology Finance 62

CSM Magazine

FEBRUARY 27, 2024

Enhanced Collaboration Effective collaboration is essential for fostering innovation and boosting productivity in today’s interconnected work environment. Ensuring Data Protection and Compliance In an era marked by rising data breaches and privacy issues, businesses must prioritise safeguarding their information.

Best practices 52

Best practices Marketing Analytics Metrics 52

Global Response

MARCH 26, 2024

This includes GDPR for data protection and ISO certifications for quality management. This helps assess operational efficiency and the team’s productivity. High compliance rates minimize legal risks and protect the company’s reputation. CSAT scores indicate how satisfied customers are with the service they receive.

Best practices 62

Best practices Management outsourcing Business Process Outsourcing 62

Calltools

DECEMBER 27, 2023

For instance, healthcare organizations must protect a person’s medical information. In the case of a heated product dispute, a recorded call can be used to protect you against false claims in court. Your physical building needs to be secure, and you need to use the latest technology to protect online data access.

Best practices 52

Best practices Call Center Healthcare Wait times 52

Totango

JULY 15, 2022

Detecting and protecting at-risk customers is important even in the best of times, but it is especially critical during times of economic instability when your current customer base is your greatest (and perhaps only) source of dependable revenue growth. . The Detect Risk SuccessBLOC helps you to do this in a variety of ways, including: .

Accountability 84

Accountability Enterprise Metrics Marketing 84

Quality Contact Solutions

JULY 7, 2021

SOC 2 is a type of audit that ensures that service organizations provide a safe operating environment where they can easily manage your sensitive data and protect the interests of the organizations they work with and the privacy of their clients. Protecting against data breaches is not just a defensive strategy. What is SOC 2?

Government 98

Government Telemarketing Accountability Management 98

NameShouts

MARCH 3, 2021

There are ways to offer a free, personalized product that don’t involve selling your user’s data to sketchy companies. And on the Internet, your identity is to be protected. Our most sensitive data, such as bank accounts, are protected by multiple identity checks. The Privacy Problem.

Accountability 173

Accountability Government Banking Personalization 173

Global Response

JANUARY 22, 2024

Companies are increasingly supporting the well-being of their remote and outsourced teams to ensure sustained productivity and job satisfaction. Both businesses and outsourcing partners must invest in cybersecurity to protect data and maintain trust. Encrypting sensitive information adds an extra layer of protection.

outsourcing 62

outsourcing Healthcare Best practices Business Process Outsourcing 62

AWS Machine Learning

MARCH 12, 2024

This post discusses how Nitro Enclaves can help protect LLM model deployments, specifically those that use personally identifiable information (PII) or protected health information (PHI). This post is for educational purposes only and should not be used in production environments without additional controls.

Chatbots 92

Chatbots Healthcare Accountability Engineering 92

ProProfs Blog

OCTOBER 16, 2020

Privacy Protection. Privacy protection acts as a motivation for people to open up without fear. When they are sure of their identity protection, many will come forward to take the survey. Consider a close-ended question, “Will you recommend our product to your family and friends?”. Better Grievance Redressal.

Surveys 158

Surveys Construction Personalization Feedback 158

CSM Magazine

JULY 12, 2023

In all these settings, providing excellent internal customer service becomes essential for promoting employee well-being and maintaining a healthy and productive workforce. Protective gear serves as a barrier between the worker and potential hazards, reducing the risk of injuries and illnesses.

Customer Service 52

Customer Service Construction Healthcare Feedback 52

Calltools

JANUARY 24, 2024

Consumers expect you to offer excellent products and services delivered with ease. You must evaluate authors’ and speakers’ attitudes toward your products and services to protect and build your company’s reputation. It improves your company’s productivity while enabling more effective data analysis.

Customer Experience 52

Customer Experience Call Center Contact Center Self service 52

Balto

AUGUST 29, 2023

This changed with the launch of the 1991 Telephone Consumer Protection Act ( TCPA ) in the United States. Some industry-specific data protection regulations, such as HIPAA (Health Insurance Portability and Accountability Act), also emerged to maintain privacy and security for protected health information.

Call Center 52

Call Center Interactive Voice Response Telemarketing Contact Center 52

Ann Michaels and Associates

AUGUST 29, 2023

However, a little over half of the states have enacted laws to protect employees and applicants in this situation. The National Labor Relations Act (NLRA) is a federal law that was enacted in 1935 to protect the rights of employees and employers and to encourage collective bargaining.

Surveys 52

Surveys Accountability Morale Customer Experience 52

Comm100

MARCH 6, 2024

The advent of live chat has revolutionized the customer experience, the agent experience, and overall productivity. It also provides an opportunity for upselling and cross-selling products or services. It can be a deciding factor for customers when choosing between similar products or services and is an essential live chat advantage.

Abandon rate 90

Abandon rate Chatbots Upselling Sales 90

Calltools

APRIL 3, 2024

If your call center has a high turnover rate, your agents might not know products well or understand how to use your technology. About half of people (52%) even become more productive when they can work remotely. Enhanced security helps protect your brand by safeguarding customer data and other information.

Contact Center 52

Contact Center Interactive Voice Response Agent Empowerment Self service 52

OctopusTech

MAY 19, 2021

Though call centers can protect themselves against these incidents, sometimes some cases need more effort. For instance, you have to separate user info, such as transaction history as well as contact details, from product databases. B.) Info about products or services. will also be helpful. 3. Make a local storage.

Call Center 116

Call Center outsourcing Big data Personalization 116

CSM Magazine

MARCH 26, 2024

But developers are instrumental in shaping customer experiences that can make or break the success of a SaaS product. This will help you innovate and tailor your product features to the actual needs of your users. Be transparent with users about the measures taken to protect their data, and swiftly communicate any security concerns.

SaaS 52

SaaS Customer Experience Construction Analytics 52

Global Response

MARCH 27, 2024

Case Study #3: An e-commerce retailer’s customer service center With a vast and varied product catalog, the retailer’s call center was overwhelmed by the volume of product-related inquiries. Call centers must implement stringent security measures to protect data integrity and privacy. This led to long resolution times.

Big data 62

Big data Call Center Analytics Interactive Voice Response 62

Momentum Telecom

MARCH 6, 2024

A few ways SD-WAN differs from traditional WANs include: Secure Connectivity SD-WAN devices provide end-to-end encryption and advanced security features like firewalls, intrusion detection, and content filtering to protect against cyber attacks. This can improve productivity and reduce security risks associated with remote access.

SaaS 52

SaaS Management Technology Marketing 52