Beyond Philosophy

SEPTEMBER 1, 2022

Psychology Today describes it as “ a process that gives us the ability to know something directly without analytic reasoning, bridging the gap between the conscious and nonconscious parts of our mind, and also between instinct and reason. ”. However, it doesn’t exist there; instead, it exists in our minds.

Analytics 370

Analytics Consulting Consulting Personalization 370

Beyond Philosophy

APRIL 18, 2024

When you don’t pay for a product or service, you should know that you are the product or service. Therefore, as a user of the “free” service, I shouldn’t mind being served up the personalized ad, but I do. These personalized ads are not for products I am interested in; they are ads they sold to get in front of my eyeballs.

Personalization 195

Personalization Advertising Technology Marketing 195

ShepHyken

MARCH 10, 2024

Amazon comes to mind as a rockstar example of what it’s like to give customers control over their experience. When you hear the words “surge pricing,” companies like Uber come to mind. Everything counts, from initial contact with your website to the ease of buying a product to how helpful your post-purchase support is.

Customer Service 190

Customer Service Airlines Self service Customer Experience 190

ShepHyken

AUGUST 24, 2022

The product does what it is supposed to do. . With that in mind, here’s a short list that includes three must dos if you want to build trust with your customers – and they are within the grasp of any and every person or company: . The product or service must do what it is supposed to do. Here are a few possible reasons: .

Customer Service 322

Customer Service Customer Experience Personalization 322

Steve DiGioia

MAY 1, 2023

This could be anything from offering a wider range of products or services, providing a more convenient user experience, or delivering exceptional product quality. Therefore, it’s important to strike a balance between providing good service and being mindful of the associated costs.

Customer Service 162

Customer Service Marketing Personalization Management 162

ShepHyken

JUNE 18, 2021

If you notice that your customers are complaining of a similar issue with a service or product, take note of these issues and try to change the way you operate. A quality product may take longer to produce and create a smaller profit margin in the short term, but these products will reduce the likelihood of unhappy customers.

Scripts 362

Scripts Customer Service Personalization 362

ShepHyken

NOVEMBER 2, 2022

I’ll bet there’s an entire book that can be devoted to this topic, but for today we’ll keep it to the first few that came to mind. More than just tips on how to be more successful with your products, how can you help them be more successful in their business or life? Offer sneak peeks of your newest products or what’s next.

Education 319

Education Personalization Customer retention Sales 319

Beyond Philosophy

SEPTEMBER 11, 2019

I’ve had good experiences with Apple products so I first checked to see if Apple made that sort of thing. When you recognize your customers’ irrationality, you can design an experience with irrationality in mind. Understand Your Customers’ Conflicted Minds. Your customers’ minds operate on two levels: intuitive and rational.

Customer Experience 371

Customer Experience Consulting Consulting Sales 371

Beyond Philosophy

NOVEMBER 18, 2023

Inside each of our minds, we have three selves. We can regret a purchase we made. We can regret a purchase we didn’t, too. What we regret and how we respond to it requires understanding how regret happens. There is the Actual Self, the one we are despite any notions we might have. There is also the Ought Self.

Marketing 195

Marketing Customer Experience 195

Totango

JANUARY 3, 2024

Allow us to reintroduce ourselves Totango is customer success software businesses can’t outgrow, providing unlimited scalability and unmatched time to value to help cross-functional enterprise teams drive productivity , retention , and expansion.

Enterprise 111

Enterprise Best practices Analytics Metrics 111

ShepHyken

NOVEMBER 28, 2023

We must keep that in mind. It’s easy – there’s that word again – for a company to replace a broken product or a retailer to exchange a sweater that’s the wrong size, but when customers misunderstand you, they feel disconnected from you and the company. And your experience may be different than your customers’.

Technical Support 212

Technical Support Education Advertising Customer Service 212

ShepHyken

JUNE 29, 2021

Alignment in business is knowing who your customer is, how you want them to feel, and shaping your product around customer obsession. Keep the customer in mind with every decision that your company makes.” ” “Every company has a product or a solution, but its people are the most important part of the brand.”

B2B 352

B2B Consulting Consulting Marketing 352

ShepHyken

FEBRUARY 12, 2020

This means that in addition to creating an amazing customer experience, every decision keeps the customer in mind. It doesn’t mean every decision will make the customer happy, but the customer is always kept in mind when any type of change is made, from price to changes in features to new and even discontinued products.

B2B 354

B2B Sales Management Customer Service 354

Fonolo

SEPTEMBER 28, 2022

Keep in mind though, that the after-call survey is an important tool to drive improvement in the call center, but it’s not the only one. Keep that in mind. Always keep your customers in mind when drafting your survey. 2. Have a Goal in Mind. Product satisfaction. 5. Mind Your Timing. DID YOU KNOW?

Scripts 138

Scripts Surveys Interactive Voice Response Call Center 138

Lumoa

JANUARY 3, 2023

In this video, Carlos imparts his knowledge gained through extensive experience in market research and product/service design – giving you all the tips needed for successful survey creation! It is essential to keep principles of survey design in mind when constructing questionnaires or polls. Start with the end goal in mind.

Best practices 157

Best practices Surveys Metrics Construction 157

ShepHyken

OCTOBER 27, 2023

This week, we feature an article by Srushti Shah, Head of Product Marketing for Middleware. She writes about how flexible workspaces revolutionize work, enhancing customer experiences through cost savings, increased productivity, and a dynamic, collaborative environment.

Customer Experience 142

Customer Experience Feedback Customer centricity CRM 142

ShepHyken

APRIL 7, 2021

The digital/online world has given customers the power to research products, read reviews, and compare prices. Often, customers have made up their minds about what they are going to buy before they ever leave their home or office. Same name, same logo, same products, but different prices; and I couldn’t get them to budge.

Upselling 342

Upselling Customer Service Sales Customer Experience 342

Steve DiGioia

JANUARY 17, 2022

Product is unusable and resources squandered. Uncertainty is not equivalent to mere ignorance; rather, uncertainty is the conscious awareness of ignorance” We are not mind readers, and we shouldn’t think our team are mind readers either. How Uncertainty Costs You Money. “John, why are you doing it like this?”,

Customer Service 291

Customer Service Management 291

Steve DiGioia

JANUARY 4, 2021

Safety, security, and peace of mind. We can understand this may happen to those working on a factory production line, but most workers are in different positions. It creates safety, security, and peace of mind for the manager. Does my product or service fulfill a gap in the marketplace? Nice calming words they are.

Management 279

Management Personalization Accountability Marketing 279

Customer Service Life

FEBRUARY 29, 2024

In this article, I’ll share the key elements in effective one-on-one conversations that will help you truly invest in the quality, productivity and well-being of your contact center agents. What’s on their mind? Before we talk about productivity and efficiency, I’m always careful to emphasize quality over quantity.

Contact Center 88

Contact Center Metrics Coaching Feedback 88

Steve DiGioia

SEPTEMBER 24, 2020

I realize that my paycheck comes from the customers who buy my product or service. Keeping this customer service fact #1 in mind each day keeps us centered on our mission to serve. Two staple examples are “The customer is always right” and “It’s more expensive to acquire a new customer than to keep an existing one”.

Customer Service 310

Customer Service Banking Sales Personalization 310

Help Scout

AUGUST 22, 2023

Keep these tips in mind to maximize your productivity and time for exploration. Remote work allows you to bring your work with you when you travel. Read the full article

81

81

Bill Quiseng

DECEMBER 13, 2021

The quality of your service or product helps determine your company’s success, but a positive customer experience truly solidifies a strong relationship with your customers. This, in turn, makes them more likely to stick with your company the next time they need your products or services. Why Does Customer Service Impact Retention?

Customer retention 173

Customer retention Customer Service B2C B2B 173

Totango

JULY 22, 2022

When facing a struggling economy, it’s more important than ever to keep your customers engaged and reminded of why your products and services are critical to their success. You need to remain top-of-mind to ensure you stay relevant to your clients’ business and can continue to drive growth through retention and expansion. Growth rate.

Metrics 100

Metrics Best practices Customer retention Enterprise 100

kommunicate

JUNE 9, 2022

Superior products? A greater variety of products? While these are all important factors, the one factor that will keep your business in the minds of your customers is how you made them feel before, during, and [.]. Last Updated on June 9, 2022 What sets your business apart from the competition in the market? Faster delivery?

Chatbots 98

Chatbots Marketing 98

Helpware

JULY 4, 2023

Advertisements popping on your phone that seem to read your mind? They’re all products of AI. Advances in artificial intelligence (AI) have improved many aspects of our daily lives. The traffic app in your car that helps you get to places faster? Are social apps responding to your chat messages at odd hours?

Contact Center 80

Contact Center outsourcing Advertising Customer Support 80

CSM Magazine

JANUARY 16, 2024

These short bursts of activity not only improve overall physical health but also significantly impact well-being, productivity, and teamwork. Aside from increasing energy levels, boost productivity with Blink , Qooper, TINYpulse, or any other employee engagement platform. Standing Marches Stand tall with posture in mind.

Morale 52

Morale Employee engagement 52

ProProfs Blog

FEBRUARY 28, 2020

It defines how visible or invisible you are to them and whether your brand is the first one to pop in their minds when they think of their problems (for example, buying a new dress or getting their mobile phone repaired). . You cannot push your product one day and be gone the next. How well customers understand your identity.

Surveys 143

Surveys Metrics Marketing B2B 143

Kayako

JANUARY 17, 2018

We think about the touchpoints between customer and business when the customer needs help buying or using a product. It’s easy for support teams to keep the customer in mind because real customers are directly involved in their day-to-day work. That means being honest and transparent when your product isn’t a good fit for a lead.

Customer Experience 179

Customer Experience Customer centricity Education Sales 179

delighted

FEBRUARY 26, 2024

Brands send NPS email surveys after a purchase or interaction to collect customer feedback when the experience (and email) is still fresh in the customer’s mind. Sending a successful NPS email survey is easy when you have the right tools and feedback strategies in mind. That said, be mindful of the time zone your customers are in.

Surveys 98

Surveys Best practices Feedback Personalization 98

Bill Quiseng

FEBRUARY 21, 2024

” With that in mind, today’s lesson will be a future reminder for you. Consistently deliver a low-cost, no-cost “a little better than the average experience that customers expect” product or service so repetitively that you feel it is boring, but to the customer, at that moment, you are Magnificent! So let’s get started.

B2C 88

B2C B2B Customer Experience Customer Service 88

Bill Quiseng

NOVEMBER 1, 2023

With that in mind, here are three QUI TAKEAWAYS that will be revolutionary at first, but once discussed many times over, will be viewed as traditional by many business professionals. Customers pay for their experience, not your product or service. When you were in school, what did they teach you if you were ever to catch on fire?

Journey mapping 97

Journey mapping Customer Care Education Metrics 97

TeamSupport

MARCH 18, 2024

Self-Service Support with TeamSupport Software TeamSupport’s self-service platform is designed with the customer in mind. This is an extensive repository of resources and articles, developed by product experts, that customers can search through at their convenience.

Self service 52

Self service Chatbots Best practices Customer Support 52

Fonolo

FEBRUARY 29, 2024

Security Matters Security is on everyone’s mind in 2024, as it should be. Investing in tools that support both employee satisfaction and team productivity – like Fonolo Call-Backs – pays extra dividends in this environment. What’s inside? It’s a tough job and managers are feeling the squeeze.

Contact Center 87

Contact Center Call Center Self service Customer Care 87

HelpCrunch

NOVEMBER 2, 2020

72% of companies say that improving customer success is their top-of-mind priority. For every complaining client, there are 26 who remain silent when they experience problems with a product and don’t contact a support team. [ … ].

SaaS 118

SaaS Customer Support Customer Service 118

aircall

AUGUST 14, 2022

It’s a surefire sign that you’re doing things right, providing a high standard of customer service quality , and delivering a product people want. . More products require more conversations. As a business grows, so do its products and services. When it comes to running a successful business, growth is inevitable.

Customer Support 117

Customer Support Benchmark CRM Chatbots 117