products crm-integrations oracle-service-cloud 
ShepHyken
JANUARY 27, 2017
This week on our Friends on Friday guest blog post my colleague, Shital Shah, writes about how with the right combination of technology and human touch, customer service doesn’t have to be difficult. She shares four excellent solutions to help manage your customer service more effectively. Shep Hyken. Relationships = revenue.
Natalie Petouhof
NOVEMBER 2, 2016
Tweet Constellation Research is launching a new program, and I’m happy to share that Oracle has been listed on the Constellation ShortList ™ for Social / Digital Media Listening / Monitoring/ Engagement Platforms. Optimize design of advertising and marketing campaigns, as well as customer service engagement based on customer insights.
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NICE inContact
OCTOBER 28, 2016
For the 2 nd year in a row, inContact was positioned as a Leader in Gartner’s annual Contact Center as a Service (CCaaS) Magic Quadrant. integration to a variety of third-party systems. Shift from reactive to proactive customer service. Integrate with 3rd party platforms to create a unified customer experience.
Quiq
APRIL 29, 2019
In this post, we’ll take a look at 6 of the best reasons companies benefit from a business text messaging service. More than ever, consumers feel empowered by all of the services at their fingertips, and their patience is dwindling for hold music and restrictive hours of operation. Business Text Messaging Benefits. Customers expect it.
Natalie Petouhof
MAY 27, 2016
The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. Case Study: Elaine Turner® Brand and Oracle Commerce, Marketing and Customer Service-Upcoming. • ROI of Social Customer Service- Upcoming. •
Natalie Petouhof
SEPTEMBER 21, 2016
Ownership – which drives as-a-service business models and. Central Service – which drives self-service as well as self-guided service. Phase 3 can be about Service Excellence. Production monitoring and prognostics of the equipment on the manufacturing factory floor.
LiveChat
JANUARY 20, 2017
She was asking store assistants or other shoppers which product they would recommend and then she was buying it. In the meantime, I’m able to read reviews about this product and find the best price. Here’s how customer service of the future will look like. A quick history of customer service. How do I shop?
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