products callminer-cx-landscape-report 
DMG Consulting
SEPTEMBER 12, 2023
The Report analyzes the emerging real-time guidance (RTG) market, vendors, and products and explores the increasing importance, value, and benefits of RTG and its ability to enhance the customer and employee experience (CX and EX).
HireIQ
AUGUST 5, 2020
Providing insights and advice on the data challenges caused by erratic customer behavior and changing market conditions during the pandemic are: DANIEL FOPPEN, Senior Principal Product Manager, Oracle CX Service Strategy; JEFF GALLINO, CTO and Founder, CallMiner ; and ALEX MARTINEZ, Senior Product Marketing Manager, OpenText.
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