VirtualPBX

DECEMBER 27, 2023

With just four days left, it’s not too late to reshape your business phone system and set the stage for success in 2024. By displaying your company name during calls, you not only enhance credibility but also create a distinctive and memorable presence for your business. It’s time to upgrade your communication game.

CRM 104

CRM voip Management Customer Experience 104

TechSee

NOVEMBER 7, 2023

There are over 27 million Hotpoint products in UK homes, and offering exceptional CX is a big part of the organization’s success. The company’s colleagues are tasked with liaising with customers, diagnosing faults, and carrying out repairs either via a mobile phone or by an engineer in person.

Customer Experience 124

Customer Experience Engineering Call Center Technology 124

Comm100

MARCH 6, 2024

The immediacy and convenience of live chat has catapulted the technology into a go-to support channel for consumers and an essential tool for businesses. Gone are the days when customers could only get slow and often frustrating support via email or phone.

Abandon rate 90

Abandon rate Chatbots Upselling Sales 90

NobelBiz

NOVEMBER 20, 2023

In an era defined by digital communication, mastering the art of business calls is non-negotiable. Welcome to the definitive guide on setting up a Virtual Phone System (VPS) – your ticket to seamless, efficient, and customer-centric communication.

Interactive Voice Response 103

Interactive Voice Response voip contact center solutions Contact Center 103

VirtualPBX

OCTOBER 11, 2023

Guest Blog From Sphinx Solution VoIP , a technology that allows you to make calls over the Internet, has been steadily transforming global communications for the past decade, unlocking significant ROI in communication for businesses worldwide. But, though the positives may be clear in theory, what is the concrete impact on business?

voip 104

voip Accountability Customer retention Technology 104

Momentum Telecom

OCTOBER 23, 2023

Around 130 million commercial Microsoft users now use Teams , 1 so it only makes sense that more businesses want to know if they can use this popular collaboration platform as a voice solution. Can Businesses Use Teams as a Voice Solution? Yes, businesses can use Microsoft Teams as a voice solution.

Wait times 105

Wait times CRM Customer Service Personalization 105

VirtualPBX

SEPTEMBER 19, 2023

In today’s fast-paced business world, staying connected and effectively managing communications is paramount to success. That’s where VirtualPBX steps in, offering a range of business phone plans that have been making waves for their industry innovation.

Telecommunications 105

Telecommunications Enterprise Marketing Personalization 105

TechSee

AUGUST 10, 2023

As a visual platform, TechSee converts phone calls into live augmented reality sessions and enhances service automation by bringing computer vision AI to chat and automated workflows. Visual engagement continues to drive better business outcomes, virtualizing face-to-face interactions.

Average Handle Time 206

Average Handle Time Interactive Voice Response First call resolution Cloud contact 206

NobelBiz

DECEMBER 5, 2023

Business call forwarding is a vital tool that seamlessly redirects incoming calls to ensure constant communication with clients and colleagues. It offers enhanced flexibility and customization compared to traditional methods, allowing businesses to tailor their call management strategies. for domestic calls and $10.00

voip 104

voip Cloud contact Contact center software Contact Center 104

VirtualPBX

JUNE 21, 2023

As the summer season approaches, businesses are actively seeking ways to reduce operating costs while maintaining efficient communication systems. This cutting-edge VoIP communication platform not only enhances the way businesses connect but also helps save time and reduce operational expenses.

voip 98

voip Call Logging Telecommunications Morale 98

VirtualPBX

FEBRUARY 23, 2024

In the ever-evolving landscape of telecommunications, businesses must stay vigilant to adapt to regulatory shifts that can impact their operations. This significant change has implications for businesses relying on traditional phone lines for their communication needs.

Telecommunications 98

Telecommunications Government Technology Consulting 98

VirtualPBX

OCTOBER 1, 2022

For many professionals and larger businesses, fielding over 20 business calls in a day is an easy task. However, this can quickly become a hassle for small businesses and ultimately hurt the bottom line. A phone menu for small business is your answer to routing calls efficiently and effectively. But do not worry!

voip 98

voip Wait times Customer Experience Personalization 98

JustCall

APRIL 3, 2024

A surge in call volume is always good news for your business. It shows more customers are interested in your product or service. What you deem high call volume varies depending on the size of your business and the industry in which it operates. It can further lead to a dip in customer experience and a shrinking ROI.

Sales 52

Sales Interactive Voice Response Abandon rate Wait times 52

Momentum Telecom

FEBRUARY 27, 2024

Around 130 million commercial Microsoft users now use Teams ,1 so it only makes sense that more businesses want to know if they can use this popular collaboration platform as a voice solution. Can Businesses Use Teams as a Voice Solution? Yes, businesses can use Microsoft Teams as a voice solution.

Wait times 52

Wait times CRM Customer Service Personalization 52

VirtualPBX

MARCH 7, 2024

The Public Switched Telephone Network (PSTN) refers to the traditional landline telephone system that connects households and businesses worldwide. When a call is made, the PSTN routes it through various switches, exchanges, and carriers until it reaches the recipient’s phone line. What is PSTN? How does it work?

voip 59

voip Telecommunications Wireless CRM 59

aircall

FEBRUARY 23, 2022

This funding complements our shared customer-centric missions of delivering best-in-class technology paired with outstanding customer experiences for small and medium businesses. A deeper partnership with HubSpot creates smoother workflows, and allows more productivity to sales and support teams, making the most of our connected platforms.

Customer centricity 127

Customer centricity CRM Sales Customer Experience 127

VirtualPBX

NOVEMBER 8, 2023

In today’s fast-paced business world, effective communication is the lifeline of any successful company. VirtualPBX, a leader in cloud-based communication solutions, has proven to be the catalyst for transformation in these businesses. Enhancing Connectivity for a Flooring Manufacturer Company: Great Wall & Floors Inc.

Healthcare 98

Healthcare APIs Customer centricity Accountability 98

VirtualPBX

MARCH 14, 2023

We’re not even one third of the way through 2023 and it’s already been a big year over at VirtualPBX – and what better way to celebrate than with a TMC 2023 Internet Telephony Product of the Year Award! How Did we Achieve Award-Winning Business Phone Plans. What's Next for VirtualPBX Business Phone Plans?

Call Center 98

Call Center Marketing Feedback Technology 98

VirtualPBX

JUNE 15, 2023

Effective communication plays a pivotal role in the success of any business. Recognizing this, VirtualPBX, a leading provider of advanced business communication solutions, is thrilled to unveil two groundbreaking texting features that are set to revolutionize inbound SMS and automated marketing capabilities.

Marketing 98

Marketing Management Customer Experience 98

aircall

OCTOBER 13, 2022

For ops management teams—with countless workflows to oversee and not enough time to oversee them— losing time due to inefficiencies translates to 20% to 30% in business revenue losses annually, according to market research giant, IDC. Operational efficiency is the precursor to overall business efficiency. But it’s not the worst part.

Management 118

Management Sales Consulting Consulting 118

Comm100

APRIL 22, 2024

The productivity of your customer service agents directly impacts your company’s success. Enhanced agent productivity not only accelerates response times but also elevates the overall quality of service. This can directly lead to improved customer satisfaction, increased sales, and more repeat business.

Chatbots 52

Chatbots Feedback Customer centricity Wait times 52

TeleDirect

OCTOBER 23, 2023

This technology went mainstream in the early 2000s and has steadily gained traction in the business sector. According to Business News Daily , over one-third of businesses use a VoIP phone system today. What Is a VoIP Phone? These phones work anywhere, whether in a boardroom, at an off-site meeting or from home.

voip 62

voip Wireless call center solutions Call Center 62

CSM Magazine

OCTOBER 31, 2023

In today’s digital age, the role of traditional phone systems might seem to be diminishing, but they remain an integral part of business operations. Effective communication with customers, partners, and within teams hinges on a reliable phone system.

APIs 52

APIs CRM Technology Customer Experience 52

JustCall

JANUARY 23, 2024

JustCall equips businesses that rely on customer service as their lifeblood with stronger outbound sales processes, providing agents with the necessary tools to close deals efficiently and effectively. AppExchange is constantly evolving to connect customers with the right apps and experts for their business needs.”

Outbound sales 52

Outbound sales contact center solutions Contact Center SaaS 52

VirtualPBX

APRIL 19, 2023

Managing call volume is a critical aspect of running any business that relies on phone communication. An effective call volume management strategy can help ensure that your customers are satisfied, your agents are productive, and your business runs efficiently. What is Call Volume?

Management 97

Management Wait times Self service Call Center 97

VirtualPBX

MARCH 7, 2024

The Public Switched Telephone Network (PSTN) refers to the traditional landline telephone system that connects households and businesses worldwide. When a call is made, the PSTN routes it through various switches, exchanges, and carriers until it reaches the recipient’s phone line. What is PSTN? How does it work?

voip 52

voip Telecommunications Wireless CRM 52

Call Experts

MAY 26, 2022

Call screening can be an effective tool for large and small businesses. . It has become much more accessible in recent years as technology has grown, and it can be beneficial for any business with a lot of phone calls coming in. In the past, answering machines were the norm for businesses that received many calls. .

voip 98

voip Call Center Contact Center outsourcing 98

VirtualPBX

MARCH 28, 2023

SMS compliance refers to the set of rules and regulations that businesses must follow when sending SMS messages to their customers. These industry-wide regulations are in place to protect consumers from spam and unwanted messages and ensure that businesses operate in a fair and ethical manner. What's Included in SMS Compliance?

Banking 98

Banking Management Customer Service 98

VirtualPBX

DECEMBER 8, 2023

In the dynamic realm of audio branding, Snap Recordings propels itself into the future with the introduction of its cutting-edge product – the Phonzai Greetings Generator. This all-encompassing platform marks a significant stride forward, consolidating essential elements for businesses to elevate their communication strategies effortlessly.

Telecommunications 59

Telecommunications Scripts Interactive Voice Response Enterprise 59

Hodusoft

JULY 13, 2022

How Does An IP PBX System Help Real Estate Businesses Thrive? In today’s competitive environment, effective communication is imperative for business success including real estate and this can only be achieved by investing in modern software like IP PBX System. What is an IP PBX System?

Real estate 105

Real estate voip Interactive Voice Response Finance 105

NobelBiz

SEPTEMBER 26, 2023

In the rapidly evolving landscape of business communication, the significance of delivering an unparalleled customer experience is very important. According to helpscout.com , more than 76% of all consumers prefer the traditional medium of phone calls to reach customer support representatives. And marketing professionals know this.

Personalization 59

Personalization Interactive Voice Response Customer Experience First call resolution 59

TeamSupport

NOVEMBER 30, 2023

Case management continues to play a critical role in preserving customer relationships while also feeding the product development process. Developing a well-defined customer support plan that encompasses several channels to meet customers where they are is essential to any business. Interested in learning more?

Customer Service 106

Customer Service B2B Customer Support Customer centricity 106

TeamSupport

APRIL 11, 2024

Manufacturing involves the process of transforming raw materials into finished products across industries and geographies. This encompasses diverse and significant complexities to accomplish tasks ranging from automobile production to chemical refinement. It is essential for this intricate field to keep pace with customer needs.

Multi-channel support 40

Multi-channel support Customer Support Chatbots Self service 40

Fonolo

SEPTEMBER 28, 2022

Your customers have just finished an interaction with a call center rep—they may have used IVR (interactive voice response) or a phone call. The same goes for phone calls. 33% of customers prefer social media communication with a company to phone calls. Product satisfaction. 6. Use a Good Software Product.

Scripts 138

Scripts Surveys Interactive Voice Response Call Center 138