AWS Machine Learning

MARCH 22, 2024

The AI Content Generator powered by Amazon Bedrock is an app available on the Contentful Marketplace that allows users to create, rewrite, summarize, and translate content using cutting-edge generative artificial intelligence (AI) models available and accessible through Amazon Bedrock in a simple and secure manner.

Engineering 90

Engineering Consulting Consulting Enterprise 90

Totango

JUNE 21, 2023

We are thrilled to announce an exciting new product as part of our Composable Customer Success platform: Totango In-App ! Bridging the collaboration gap with Totango In-App Despite significant collaboration between CS teams and other departments, many leaders still feel that more can be done to improve cross-functional collaboration.

Enterprise 83

Enterprise Feedback Surveys Marketing 83

OctopusTech

APRIL 24, 2024

These are the few features you can use anywhere: limitlessess product list, secure checkout, and creating your coupon codes. App subscriptions: Adding special features through apps can depend on what you choose. Consider the extra flavors like domain names, apps, and themes to make your store uniquely yours.

Technical Support 62

Technical Support Management 62

CSM Magazine

FEBRUARY 29, 2024

In the growing market of mobile app development, providing top-notch customer service can be the deciding factor that makes your app stand out. For mobile app developers, the challenge is to integrate customer service in ways that resonate with tech-savvy users.

Customer Service 52

Customer Service Feedback Education Self service 52

AWS Machine Learning

APRIL 18, 2024

Solution overview The LMA sample solution captures speaker audio and metadata from your browser-based meeting app (as of this writing, Zoom and Chime are supported), or audio only from any other browser-based meeting app, softphone, or audio source. It currently works with Zoom and Chime, but we hope to add more meeting apps.

APIs 95

APIs Accountability Analytics Entertainment 95

aircall

NOVEMBER 15, 2022

I was new, I didn’t know many people, and I didn’t know our product well enough. During the presentations, I got to see amazing ideas that added so much value to Aircall’s business, plus I also got a chance to understand so many different areas of Aicall’s product. Team-building and idea generation. An idea that just clicks.

Engineering 124

Engineering Surveys Personalization Management 124

Avoxi

FEBRUARY 22, 2022

Building a Modern Call Strategy: 6 Call Management Mobile App Benefits Easily build an effective modern strategy with a phone app for inbound and outbound calls! Watch productivity grow when you give your reps the full power of your unified communications platform through their mobile device.

Management 118

Management Contact Center 118

Nicereply

FEBRUARY 29, 2024

These are the ones who know what challenges users face while engaging with your product. For instance, if a product feature is unavailable for technical reasons, consider announcing it so your users know about it. Enable your customer-facing teams Your customer support team is on the frontline, interacting with your users directly.

Customer Experience 59

Customer Experience Journey mapping Analytics Feedback 59

Lumoa

MAY 19, 2022

Retailers need to assess all of the potential variables impacting the performance of their shopping apps to be successful and customer reviews allow them to collect feedback directly from the source. Our shopping apps performance report includes. What factors separate leading shopping apps from bottom performers.

Feedback 83

Feedback Sales Customer Experience Accountability 83

Totango

AUGUST 23, 2022

Touchpoints also include occasions when clients interact with your software app in a SaaS context. Persuading a customer to try your freemium app. Extending an offer to upgrade to your premium app. Providing tutorial tips to answer customer questions and encourage greater product adoption. Delivering customer support.

B2B 115

B2B Journey mapping SaaS Engineering 115

CSM Magazine

SEPTEMBER 21, 2023

For those who are viewing the development of a software solution as a viable option, we recommend thinking about the possibility of building a mobile app as a core product. Despite the fact that the number of mobile apps that are available today is already rather high, cool ideas and innovative solutions are still positively welcomed.

Gamification 59

Gamification Coaching Education Consulting 59

JustCall

JANUARY 23, 2024

San Francisco, August 14, 2023 – JustCall today announced it has launched JustCall CTI App on Salesforce AppExchange, empowering customers to transform their communications by delivering comprehensive, hassle-free workflows for sales and support teams, leveraging AI-powered agent-assistance tools to enhance calls and contact center support.

Outbound sales 52

Outbound sales contact center solutions Contact Center SaaS 52

Helpware

JULY 4, 2023

The traffic app in your car that helps you get to places faster? Are social apps responding to your chat messages at odd hours? They’re all products of AI. Advances in artificial intelligence (AI) have improved many aspects of our daily lives. Advertisements popping on your phone that seem to read your mind?

Contact Center 80

Contact Center outsourcing Advertising Customer Support 80

AWS Machine Learning

NOVEMBER 26, 2023

It enables you to improve customer engagement by powering personalized product and content recommendations in websites, applications, and targeted marketing campaigns. User C 8103 Download the mobile app 2 0.48 This means that if you prompt User B to buy products in these two categories, it can lead to greater engagement.

Personalization 80

Personalization Engineering APIs Technology 80

SmartKarrot

JUNE 29, 2020

Is creating a user-friendly and helpful product enough to attract and retain paying customers? Is it all you need to grow and sustain a successful mobile app business? . Irrespective of whether they’re looking to purchase a water purifier or build an e-commerce app, they’ll find a plethora of options. Source: Medium.

Analytics 10

Analytics Feedback Marketing Best practices 10

Totango

AUGUST 16, 2022

Customer retention software is an app that promotes SaaS subscription renewals and reduces churn rates. The term refers to a function that several different types of software apps may serve. Encouraging more significant product usage. What Is Customer Retention Software? Reminding customers of renewal deadlines.

Customer retention 98

Customer retention Upselling CRM SaaS 98

Totango

APRIL 7, 2021

In 2009, Apple debuted its “There’s an app for that” commercials – and started a worldwide phenomenon. While back then, there were around 100,000 apps available for download, today, there are literally millions of apps on the market. So many, in fact, that there might actually be an app for everything. .

APIs 118

APIs Enterprise Analytics Technology 118

Lumoa

APRIL 17, 2022

Lumoa Product News for April 2022 MASSIVE update to the Integrations hub – one click integrations with your favourite apps! This means that if your competitors have an app in the App Store, you can put their reviews in Lumoa! Pull reviews from popular places like Facebook , Zendesk, Trustpilot, Amazon, and more!

APIs 83

APIs Surveys Feedback Marketing 83

Totango

AUGUST 25, 2022

SaaS customer engagement is the strategic management of interactions with software users to help them see the value of the product. Use in-message apps to guide new customers through setting up their profiles during the onboarding process. Perhaps their team is trying out your product to see if it fits their needs.

SaaS 96

SaaS Upselling Metrics Journey mapping 96

VirtualPBX

APRIL 5, 2023

Product updates If a business releases new products or services, they can send out alerts to those who opt-in to their SMS alerts. Sign up for our SMS alerts and be the first to know about our latest and greatest products and services. That’s where the VirtualText app comes in. Get ready for the event of the year!

Feedback 98

Feedback Surveys Marketing Technology 98

24-7 InTouch

JANUARY 16, 2024

Since the brand’s app is still fairly new and is constantly being improved and further developed, introducing annotation and labeling was an important next step to ensure buyers leveraging the app have the best possible experience.

52

52

JustCall

JANUARY 19, 2023

This would help you become more productive and work at a pace that would complement the volatile state of the world. Boost Productivity by Working Smarter You could plan and plan and try to work smarter. This would help you boost productivity at work by some amount. Pricing: Free for the basic version. per user per month.

Management 98

Management Technology Sales Personalization 98

JivoChat

OCTOBER 10, 2022

Thankfully, productivity tools make it easier to: stay organized. Choosing the Best Productivity Tools. There are hundreds of productivity apps, each designed to help you accomplish different purposes. There are hundreds of productivity apps, each designed to help you accomplish different purposes.

Enterprise 75

Enterprise Management Personalization Contact Center 75

24-7 InTouch

APRIL 12, 2024

If an influencer is offering a live-stream shopping experience or product review, proactively work with them ahead of time to decide how to moderate comments, language, and the user experience of purchasing, as it is likely both the influencer and audience will be using the mobile app.

Analytics 52

Analytics Sales 52

aircall

FEBRUARY 23, 2022

We’ve been building richer conversations together since 2016—and this partnership expansion is just one way we’re continuing to increase productivity and empower sales and support teams to have more impactful conversations, by: Having all the information at their fingertips, which allows for a smooth experience as soon as the phone rings.

Customer centricity 127

Customer centricity CRM Sales Customer Experience 127

AWS Machine Learning

MARCH 12, 2024

This post is for educational purposes only and should not be used in production environments without additional controls. The steps carried out during the inference are as follows: The chatbot app generates temporary AWS credentials and asks the user to input a question. app and run it inside the Cloud9 environment.

Chatbots 92

Chatbots Healthcare Accountability Engineering 92

AWS Machine Learning

AUGUST 4, 2023

This post is co-authored by Daryl Martis, Director of Product, Salesforce Einstein AI. In this post, we expand on this topic to demonstrate how to use Einstein Studio for product recommendations. Search for App Manager and create a new connected app. Provide the following inputs: For Connected App Name , enter a name.

APIs 79

APIs Scripts Management Accountability 79

ChurnZero

APRIL 22, 2022

You can’t build or scale a high-performing team if process gets in the way of productivity. Be at your customer’s side with In-App Communications. Imagine being able to personally recognize each one of your customers—in the moment and in your product—every time they complete a milestone or significant event. It felt good, right?

Accountability 98

Accountability Consulting Consulting Best practices 98

Totango

MAY 13, 2022

They can take several forms, including: In-app guides. When exploring customer engagement systems, here are a few key features to consider: Customer data coverage: does the platform support the communication channels you need covered (email, in-app communication, web, video, social media, etc.)? In-app Guides: Whatfix.

Enterprise 103

Enterprise Customer Support SaaS Sales 103

Totango

JANUARY 3, 2024

Allow us to reintroduce ourselves Totango is customer success software businesses can’t outgrow, providing unlimited scalability and unmatched time to value to help cross-functional enterprise teams drive productivity , retention , and expansion.

Enterprise 111

Enterprise Best practices Analytics Metrics 111

24-7 InTouch

DECEMBER 12, 2023

Since the brand’s app is still fairly new and is constantly being improved and further developed, introducing annotation and labeling was an important next step to ensure buyers leveraging the app have the best possible experience.

52

52

Lumoa

JULY 17, 2023

This is a crucial step that will enable you to make informed business decisions later on, tailoring your products and services to better meet customer needs. Customers want more, such as unique product recommendations and proactive suggestions. They expect brands to anticipate their needs and provide a tailored experience.

Customer Experience 83

Customer Experience Chatbots Feedback Surveys 83

JustCall

APRIL 3, 2023

An auto dialer app is invaluable for sales teams, customer service agents, and call center personnel. After all, dialing multiple numbers, handling busy signals, and answering machines reduce the time which could be invested in working productively. An auto dialer app takes care of this and can boost sales, too.

Sales 52

Sales CRM Call Center Personalization 52

TeamSupport

AUGUST 19, 2022

The new Hub SDK provides even more robust, flexible data integration with other apps in a highly secure and stable manner. The Messaging Hub SDK is designed to help you increase the efficiency and effectiveness of your agents through custom apps and integrations. How does Hub SDK help the customer? How could this work?

Sales 98

Sales Customer Experience 98

VirtualPBX

APRIL 12, 2022

Introducing our powerful standalone feature, the VirtualText App. That’s right, we upped the ante and are giving customers early release access for this nifty new product. ” What exactly do you mean by the VirtualText App? The VirtualText App provides more support for this to happen. Glad you asked.

APIs 98

APIs Time management Management Marketing 98

Inbenta

APRIL 10, 2024

DALLAS, TX – March 26, 2024 – Inbenta, a complete customer experience platform powered by AI, today unveiled three enhancements to its award-winning Digital Instructor product (formerly Horizn Digital Demos). Digital Instructors can be used by any company that provides services or facilitates transactions online or through a mobile app.

SaaS 52

SaaS Education Contact Center Customer Support 52

AWS Machine Learning

NOVEMBER 21, 2023

In recent years, MathWorks has brought many product offerings into the cloud, especially on Amazon Web Services (AWS). For more details about MathWorks cloud products, see MATLAB and Simulink in the Cloud or email Mathworks. It’s heavily used in many industries such as automotive, aerospace, communication, and manufacturing.

Engineering 89

Engineering APIs Scripts Automotive 89