products ai 
CSM Magazine
MARCH 25, 2024
BigChange has developed a handy tool using Artificial Intelligence (AI) to automatically draft emails. Using AI helps to ensure emails always correct and convey the right message in the right tone. The ‘Draft My Email’ feature transforms brief notes into consistently accurate, professional emails.
Totango
APRIL 18, 2023
Leveraging the power of AI, we can take a big step forward to boost productivity, reduce the time it takes to accomplish tasks, and adapt more quickly to new goals and contexts – and thus make customer success a significant growth engine for our companies.
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LiveVox
SEPTEMBER 1, 2023
In the realm of customer service, a groundbreaking tool is taking center stage: AI text generators. These ingenious solutions have the capability to significantly amplify agent productivity, optimize customer interactions, and revolutionize the landscape of contact center management.
kommunicate
DECEMBER 27, 2023
Last Updated on December 27, 2023 Generative Artificial Intelligence (Generative AI) can be rightly called a dynamic force that is reshaping how products are conceived, developed, and refined. The post Implementing Generative AI – A Step-by-Step Guide for Product Managers appeared first on Kommunicate Blog.
Speaker: Brian Morin & Helena Chen from SmartAction
Join Brian Morin, CMO, and Helena Chen, Director of Product Marketing at SmartAction to learn the 4 golden rules they've acquired after more than 100 conversational AI implementations for voice self-service that outperforms live agents.
JustCall
AUGUST 7, 2023
AI tools have become a common addition to most customer service organizations. By automating daily, time-consuming activities, businesses can now boost agent productivity by a significant margin. Handing off generic queries to AI assistants can help streamline operations, reduce addressal time, and improve customer satisfaction rates.
Cisco - Contact Center
OCTOBER 31, 2023
Did you attend or tune-in to WebexOne last week? I hope you are as excited as I am about the innovation taking place. An even more powerful and comprehensive technology platform at the core of our … Read more on Cisco Blogs
Speaker: Roy Atkinson, Senior Writer Analyst, HDI and ICMI
Setting aside the large costs involved in high rates of employee turnover that can result from lack of employee satisfaction and engagement, the positive results of good Workforce Engagement Management include increased performance and productivity as well as enhanced customer satisfaction and loyalty. What is Workforce Engagement Management?
Speaker: Paul Weald, Contact Center Innovator
Learn how to streamline productivity and efficiency across your organization with machine learning and artificial intelligence! How AI can help you resolve queries faster and ultimately lower customer friction from all angles. November 10th, 2022 at 11:00 am PST, 2:00 pm EST, 7:00 pm GMT
Speaker: Sheila McGee-Smith, Founder and Principal Analyst, McGee-Smith Analytics
Join Sheila McGee-Smith, contact center industry analyst and No Jitter blogger, along with Elizabeth Magill, the Senior Director of Product Marketing at Cyara, as they discuss tried and true best practices for avoiding the potential pitfalls of CX migration. What role AI can play in ensuring a successful migration.
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