inSided

JUNE 7, 2019

A successful product-community relationship doesn’t just happen on its own—it takes time, effort and commitment. What are the most effective ways to manage this relationship and ensure you are building your product to suit the needs of your customers?

Management 49

Management 49

ShepHyken

JULY 9, 2021

He writes about how to cultivate a customer community. All company leaders know that their customers are the lifeline of their business — without loyal customers who would rather choose your product or service over one of your competitors, your business could ultimately become stagnant and fail. Send a Personal Welcome.

Consulting 339

Consulting Consulting Enterprise B2B 339

Beyond Philosophy

OCTOBER 26, 2023

They began marking their product so people knew where the tea came from. This instance of “branding” was a first in product development. In the early days of branding, companies would mark a product to indicate that it came from them, like how ranchers do with cattle. Brands should be strong on at least one of those.

Banking 222

Banking Consulting Consulting Personalization 222

ShepHyken

APRIL 24, 2023

Businesses can use this in a positive way to emphasize value and communicate how working with them through their products or services is in their customers’ best interest. There are four types of scarcity: Time-related scarcity – when products or services are available for only a set amount of time.

Customer Experience 156

Customer Experience Marketing Customer Service 156

ShepHyken

JULY 16, 2021

Build a Community . Many stores have found success by building a community around their brand. They not only sell certain products, but part of their appeal is the feeling of a shared experience. Whatever it is, building a community will not only help draw people to your store but also build loyalty.

Consulting 352

Consulting Consulting Sales Self service 352

Totango

NOVEMBER 14, 2023

Higher Logic and Totango teamed up to empower businesses to do just that, combining one-to-one customer relationships with one-to-many community relationships. ” The Drive Community Engagement SuccessBLOC is a critical feature that brings together the power of community engagement and customer success strategies. .

Chief Customer Officer 94

Chief Customer Officer Best practices Feedback Enterprise 94

CCNG

FEBRUARY 24, 2022

Doing so can make companies more productive and profitable as well. Groups focused on ethnicity, religion, immigrants, disability, women, the LGBTQ community, mental health, veterans, working parents, and even sustainability may have great ideas on how to reach hidden talent. Discover who is already loyal to your brand or product.

Chatbots 369

Chatbots Contact Center Technology Personalization 369

ShepHyken

OCTOBER 2, 2023

We ensure our employees do fulfilling work, provide great growth opportunities, and build a community.” You make it a community when you can facilitate the right environment and office structure. ” “At the end of the day, people want to be a part of something. They want to be a part of a mission.

Customer Support 200

Customer Support outsourcing Upselling Customer retention 200

ShepHyken

AUGUST 18, 2020

Customer Service and Community Support. Personalization will help your product sell. When you support your community, they will support you. This feedback must be communicated throughout the rest of the organization. A great product or service alone is not enough to get and keep customers. Your customers buy YOU.

Feedback 302

Feedback Customer Service Personalization Customer Support 302

ShepHyken

MARCH 15, 2022

Top Takeaways: Joel Bines shares the six ingredients for transforming your business to thrive in this Metail economy: curation, customization, category expertise, cost, convenience, community. Curation: The art of defining and producing a set of experiences (products, locations, digital, physical, etc.)

Customer centricity 162

Customer centricity Consulting Consulting Technology 162

Call Center Weekly

MAY 1, 2019

Product issues are eliminated at their root-cause, before goods leave the factory. Community Building Online support communities are nothing new; they originally promised to reduce support costs by relying on customers to help each-other. Pre-purchase anxiety no longer exists, thanks to careful messaging and word of mouth.

Contact Center 256

Contact Center Technical Support Feedback Engineering 256

Joe Rawlinson

JANUARY 22, 2024

If you have a limited budget, reach out to local influencers and ask them if they’re happy to create branded content for your business in return for promotion of their social media channels or a free product. Your employees could volunteer to help run the event, or you can sponsor the event if you have the available budget to do so.

Advertising 78

Advertising Customer retention Marketing Personalization 78

AWS Machine Learning

DECEMBER 18, 2023

The growth of large language models (LLMs), with hundreds of billions of parameters, has unlocked new generative AI use cases to improve customer experiences, boost employee productivity, and so much more. We are continuing to pursue the adoption of ISO 42001, and look forward to working with customers to do the same.

Government 125

Government Engineering Analytics Technology 125

ChurnZero

MAY 4, 2023

The quality and strength of more relationships contribute to the sense of a trusted community. Companies operating in the SaaS space also stand to gain by borrowing a page from this playbook and striving to build a community online. According to Higher Logic , a customer community can improve engagement rates by up to 21%.

SaaS 98

SaaS Best practices Gamification Feedback 98

ShepHyken

JULY 19, 2022

She shares how brands can leverage brand advocacy and the knowledge of actual product users (customers) to improve customer experience. Top Takeaways: Customers who love using your products can be great resources to answer questions, resolve issues, and share experiences. How does the GigCX work?

Contact Center 315

Contact Center Customer Support Customer Service Customer Experience 315

inSided

MAY 27, 2019

When it comes to building a successful product there are a seemingly endless amount of challenges. The truth is, harnessing a customer-centric relationship with your users is the most effective way to get to the bottom of these questions, improve your product and ultimately deliver for the customer. What features should be prioritized?

Customer centricity 45

Customer centricity 45

Steve DiGioia

MAY 23, 2022

If your business caters to tourists, feature foods or products from your fellow local businesses. Many communities have a local Facebook Group. Don’t be known as trying to sell to the group but become known as a local business that can solve problems with your product or service. Use social media wisely.

Personalization 361

Personalization Marketing Customer Service 361

inSided

MAY 16, 2018

For many companies, the most popular strategy for achieving customer success is focusing on customer value, specifically by aligning the product with customers needs.

Customer Service 61

Customer Service 61

TeamSupport

NOVEMBER 30, 2023

Even if you utilize tools like self-help, community forums, or automation, some customer issues still require a human touch. Case management continues to play a critical role in preserving customer relationships while also feeding the product development process.

Customer Service 106

Customer Service B2B Customer Support Customer centricity 106

Totango

SEPTEMBER 22, 2023

CS has the 360-vantage point to know where customers are engaging with products and where they’re struggling. And, CS has the technology and customer data to feed product, sales, and marketing with the integrated insights to drive innovation forward.

Enterprise 113

Enterprise Education Best practices Customer retention 113

Totango

NOVEMBER 10, 2023

Who owns the customer community for your organization? And it plans how you’ll deliver it, because delivery is cross-functional.” — Kristen Hayer, Founder of The Success League Take hold of your community that already exists Your community exists. As a leader in customer success, who’s your friend in the C-suite?

Journey mapping 97

Journey mapping Construction B2B Education 97

Totango

NOVEMBER 14, 2023

Higher Logic and Totango teamed up to empower businesses to do just that, combining one-to-one customer relationships with one-to-many community relationships. ” The Drive Community Engagement SuccessBLOC is a critical feature that brings together the power of community engagement and customer success strategies. .

Chief Customer Officer 62

Chief Customer Officer Best practices Feedback Enterprise 62

Liveops

MARCH 11, 2021

How do companies ensure that their teams remain efficient, productive, and satisfied while working from home? A 2021 Enterprise Blueprint for Remote Work: 5 Proven Methods to Optimize Agent Productivity and Reduce Attrition. Now the hard part is managing the engagement and productivity of those team members.

Gamification 118

Gamification Enterprise Contact Center Contact center software 118

Totango

JANUARY 3, 2024

Allow us to reintroduce ourselves Totango is customer success software businesses can’t outgrow, providing unlimited scalability and unmatched time to value to help cross-functional enterprise teams drive productivity , retention , and expansion.

Enterprise 111

Enterprise Best practices Analytics Metrics 111

TeamSupport

MARCH 18, 2024

It includes a range of features such as an intelligent chatbot software, a comprehensive knowledge base, dedicated customer support portals, and interactive communities. This is an extensive repository of resources and articles, developed by product experts, that customers can search through at their convenience.

Self service 52

Self service Chatbots Best practices Customer Support 52

Totango

MARCH 8, 2022

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Here’s our guide to the top customer success communities in 2022 and what they have to offer. What Is a Customer Success Community?

Best practices 115

Best practices SaaS B2B Marketing 115

CSM Magazine

MARCH 26, 2024

But developers are instrumental in shaping customer experiences that can make or break the success of a SaaS product. This will help you innovate and tailor your product features to the actual needs of your users. Feedback Loops Encourage ongoing communication with your customers.

SaaS 52

SaaS Customer Experience Construction Analytics 52

CSM Magazine

APRIL 23, 2024

Additionally, intranets contribute to increased productivity by optimizing processes like employee orientation, knowledge sharing, and project coordination. Another notable advantage of an intranet is its role in enhancing communication. Business social networks allow employees to engage with each other beyond email exchanges.

Enterprise 52

Enterprise Management 52

TechSee

AUGUST 14, 2023

Skilled in leading high-performing teams and utilizing customer insights to drive improvements, Agnes works on unique ways to build customer loyalty through community programs and events. Before joining HotDoc, Agnes spent 4 years at Apple.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

ChurnZero

FEBRUARY 15, 2024

This is a guest post by Shauna McClemens , community strategist, Higher Logic Vanilla. Creating a steady stream of engaging content for a customer community can be a daunting task, especially when you’re relying on your team to contribute. How I got my team to create high-quality content for our customer community.

Analytics 52

Analytics Personalization Management 52

inSided

MARCH 26, 2021

You know all about product-led growth (PLG) already. But there’s a new kid on the block: Community-led growth. More and more B2B companies are starting to realize how building communities contribute to their bottom line, reduces costs, and drives growth. What do we mean when we say community? What’s a customer community?

Feedback 98

Feedback B2B SaaS Self service 98

Fonolo

NOVEMBER 8, 2022

Anything from current affairs to product launches to seasonal periods can trigger a rise in demand for your call center. Develop and Support Online Communities. Online communities are a serious undertaking, but they can do wonders for building brand loyalty. How does an online community help with call center demand, you ask?

Call Center 156

Call Center Interactive Voice Response Self service Abandon Call 156

Fonolo

AUGUST 26, 2021

Here we’ll go through the three common environments, how COVID-19 altered and continues to alter them, and how to optimize each environment to improve agent productivity , customer experience, and profits. Update your call center technology to ensure your agents are productive and prepared, and to reduce IT support costs. DID YOU KNOW?

Call Center 142

Call Center Real estate call center software Interactive Voice Response 142

Totango

NOVEMBER 27, 2023

Efficient and seamless workflows According to the Forrester report, as sustainable growth becomes a priority, B2B organizations need enhanced workflow automation and digital strategies that leverage customer data to: Customize communications and recommendations. Offer self-service functionalities through community and knowledge centers.

B2B 91

B2B CRM Enterprise Upselling 91

TeamSupport

APRIL 12, 2024

From the production of everyday goods to the development of new technology, precision and efficiency are a top priority. They can also access a Community Forum to exchange this information and share insights. Take a product tour or book a demo with us today. Take a product tour or book a demo with us today.

Self service 52

Self service Customer Support Technology Metrics 52