ShepHyken

JUNE 5, 2023

54% of the C-Suite believe that the technology their employees use is effective for them to do their job. To bridge the disconnect between the C-suite and the frontlines, executives need to spend more time understanding the experiences of both their customers and their employees. .”

Best practices 217

Best practices Customer Experience Technology Customer Service 217

Beyond Philosophy

MAY 6, 2023

” Often when customers feel this way about your product, service, or experience, they will recommend it to their friends and family—which is an excellent indication of engagement. To learn more about Beyond Philosophy’s Suite of Services Click here. Connect with Colin on LinkedIn HERE. Follow Colin on Twitter HERE.

Marketing 368

Marketing Customer Experience 368

Beyond Philosophy

DECEMBER 8, 2023

Loyal customers intentionally choose your product or service because they have a genuine emotional connection with your brand. It’s a decision made almost unconsciously, and individuals might struggle to explain why they chose your product. Click here to learn more about Beyond Philosophy’s Suite of Services.

Airlines 221

Airlines Consulting Consulting Education 221

SmartKarrot

MAY 4, 2022

The C-Suite in any company is one of the smartest executive groups. Becoming a C-Suite executive is not an easy task. The task of managing a company is also with the C-Suite executives. These productivity hacks from the C-Suite executives will helps customer success managers improve their day and get the most from their time.

Management 10

Management B2B Personalization Technology 10

ShepHyken

AUGUST 21, 2020

Over the last few months, most businesses have had the opportunity to reconsider processes, products, and people. Revise culture starting with the C-Suite. Thus, every level of the organization, from C-Suite down, needs to be practicing a continuous regimen of adaptation. Accept that change is every day from now forward.

Customer Experience 615

Customer Experience Government Feedback Management 615

ShepHyken

AUGUST 30, 2022

He talks about how sales and customer service is changing and how organizations, from the frontlines to the C-suite, can adapt. The days of the salesperson being an organic, walking, talking version of product and price information are gone. Why is there a gap between leadership, the C-Suite, and the frontline? ?How

Sales 167

Sales Customer Service Management Customer Experience 167

ShepHyken

NOVEMBER 6, 2018

Shep Hyken sits down with Christa Heibel to discuss the role the c-suite level plays in creating a CX strategy, how to keep track of your omnichannel presence, and how to measure and improve your customer experience strategy. How quickly you respond to emails, answer phone calls, and ship products are all part of the customer experience.

Contact Center 278

Contact Center Consulting Consulting Service level 278

Hodusoft

MARCH 15, 2024

Don't Settle for Less: Join our Webinar and Boost Your Revenue Game with Omnichannel CX Suite Magic! HoduSoft is coming-up with a webinar on “ How to Improve Your Business Revenue with Omnichannel CX Suite ”. HoduSoft’s Omnichannel CX Suite That Can Change Your Revenue Game Do you know?

Advertising 52

Advertising Wait times CRM Personalization 52

Inbenta

FEBRUARY 1, 2024

RESOURCES Webinars Horizn Product Digital Demos Enhancing Your Customer Service with Interactive How-To Demos When customers can’t navigate your products or services, it can be frustrating. From how to log in to how to manage their account, customers can either call for support or struggle to figure it out themselves.

Banking 52

Banking Accountability Customer Service Sales 52

Steve DiGioia

AUGUST 31, 2020

Example: You’re trying on a suit and the salesperson says, “That suit looks great on you, it’s just your style”. Sure, I’m here to provide a quality product or service, but if I can’t charge a fair price to cover my costs and still have a decent profit, I have no choice but to go out of business.

Sales 246

Sales 246

Totango

FEBRUARY 23, 2024

The elusive C-suite is a powerful and exciting place to be. According to research by SpencerStuart , CMOs have the highest turnover rate in the C-suite, remaining in the role for only 3.3 It’s a difficult level to reach and perhaps even more difficult to remain at – especially in the role of a Chief Marketing Officer (CMO).

Marketing 97

Marketing Enterprise Sales 97

DMG Consulting

MARCH 27, 2024

As features are expanded and enriched, WFM suites are expected to continue to transition into open next-gen platforms that support large partner ecosystems and integrations with an increasing number of operating systems in and outside of contact centers.” The Report analyzes WFM market activity and provides 5-year projections.

Consulting 59

Consulting Consulting Enterprise Agent Empowerment 59

Inbenta

DECEMBER 21, 2023

Here’s what you’ll learn: Definitions to the latest AI buzzwords and trends; Key differences and use cases of Generative AI and Conversational AI; Use cases for AI across customer service, contact center, knowledge management and as a productivity multiplier; Roadblocks and compliance barriers associated with AI.

Chatbots 52

Chatbots Enterprise Contact Center Sales 52

NobelBiz

FEBRUARY 20, 2024

While finding a voice provider might seem straightforward, with almost every Contact Center as a Service (CCaaS) provider offering voice services alongside their software products, not all voice services are crafted equally. The foundation of these interactions lies in the robustness of their voice infrastructure.

voip 105

voip Interactive Voice Response Contact Center Call Center 105

Call Design

OCTOBER 12, 2022

The leaders in the development of safe, integrated and efficient transport systems for the people of New South Wales, Transport for NSW has selected Alvaria WEM Suite, provided by Alvaria channel partner Call Design. Learn more about the Alvaria Workforce Engagement Management (WEM) Suite. The choice was easy.”. About Alvaria.

Transportation 78

Transportation Management Employee engagement Consulting 78

Totango

FEBRUARY 23, 2024

Totango’s Chief Marketing Officer (CMO) Karen Budell recently joined an episode of the MarTech podcast to discuss the importance of the partnership between marketing and customer success and explain why Chief Customer Officers (CCOs) should have a seat next to CMOs at the C-suite table.

Chief Customer Officer 91

Chief Customer Officer Customer centricity Metrics CRM 91

DMG Consulting

JANUARY 1, 2024

The Report explores how workforce engagement management (WEM) suites are transforming into next-gen platforms that support the increasingly complex and varied requirements of contact centers and all other customer-facing departments that leverage them to improve the customer experience (CX), employee experience (EX), and productivity.

Consulting 59

Consulting Consulting Enterprise Marketing 59

Totango

SEPTEMBER 22, 2023

We partner with expert vendors across categories in order to support our vision that customer success requires superior alignment across the C-suite to drive business outcomes and customer value.” CS has the 360-vantage point to know where customers are engaging with products and where they’re struggling. Shawn White, Sr.

Enterprise 113

Enterprise Education Best practices Customer retention 113

Inbenta

OCTOBER 30, 2023

Here’s what you’ll learn: Definitions to the latest AI buzzwords and trends; Key differences and use cases of Generative AI and Conversational AI; Use cases for AI across customer service, contact center, knowledge management and as a productivity multiplier; Roadblocks and compliance barriers associated with AI.

Chatbots 52

Chatbots Enterprise Contact Center Sales 52

Spearline

DECEMBER 14, 2021

The use of WebRTC is growing at a phenomenal pace and development of WebRTC based products and applications is at an all time high. In this blog we explore the importance and benefits of WebRTC test automation during the R&D phase of a product life cycle. Over the course of a whole project, this can make a big difference.

Feedback 98

Feedback Engineering Marketing 98

NobelBiz

APRIL 8, 2024

It is with great pride that we announce that NobelBiz OMNI+ has been honored with the prestigious 2024 CUSTOMER Product of the Year Award, presented by TMC. We will continue to set the bar high and provide exceptional products that empower and exceed our customers’ expectations.”

industry standards 52

industry standards Contact Center CRM Call Center 52

Inbenta

DECEMBER 21, 2023

Bise will oversee Inbenta’s IT infrastructure and lead the development of new products to further expand Inbenta’s conversational AI platform with GenAI capabilities. “Inbenta has been able to leverage conversational AI to provide a suite of solutions to digitally transform businesses and achieve significant results. .”

Banking 52

Banking Enterprise Technology Customer Experience 52

Totango

JANUARY 22, 2024

Customer success will be the C-suite partner for growth The current enterprise B2B environment is marked by fierce competition, complex stakeholders, and an urgency to demonstrate end-to-end value to both customers and the business. Retention is the new acquisition.

Enterprise 94

Enterprise SaaS Engineering Technical Support 94

Totango

NOVEMBER 10, 2023

As a leader in customer success, who’s your friend in the C-suite? Broker strong C-suite partners (especially with the CFO) Here’s the reality: growth is hard; acquisition is expensive; retention is a cross-functional effort. Is the customer journey mapping exercise a worthwhile effort? We hope so! At Totango Live!

Journey mapping 97

Journey mapping Construction B2B Education 97

TeamSupport

MARCH 7, 2024

With the right tools, you can track changes in customer satisfaction or upsell opportunities, and perform deep analysis on ticket type and severity, resolution time, and product usage. The customer intelligence dashboard in TeamSupport offers customizable reporting options to suit the needs of your business.

Best practices 52

Best practices Upselling Analytics Customer Support 52

TeamSupport

MARCH 7, 2024

With the right tools, you can track changes in customer satisfaction or upsell opportunities, and perform deep analysis on ticket type and severity, resolution time, and product usage. The customer intelligence dashboard in TeamSupport offers customizable reporting options to suit the needs of your business.

Best practices 52

Best practices Upselling Analytics Customer Support 52

TeamSupport

APRIL 23, 2024

With a comprehensive suite of tools and technology designed to streamline workflows, support teams are empowered to take on tickets more efficiently. This directs them to the most appropriate team, ensuring quick response times and productive solutions. Take a product tour or book a demo with us today.

Customer Support 52

Customer Support Technology Analytics Feedback 52

ClearAction

MAY 25, 2023

Mistake-proof processes and policies: making them seamless contributes to employees’ ease of work and productivity, too. When you free-up customers from prevalent pebbles, they are more productive in their business and life, and they engage more with you in numerous ways.

Customer Experience 118

Customer Experience Chief Customer Officer Enterprise Accountability 118

Totango

NOVEMBER 8, 2023

Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. It offers powerful real-time charts and visualizations of how users interact with digital products. What is Pendo?

Enterprise 91

Enterprise Finance SaaS Analytics 91

Totango

MAY 17, 2023

Last week at the TSIA World: Interact conference in Orlando, I spent time talking with several sales and CS leaders about the opportunity we have to lean into our C-suite partnerships and take the reins on defining the next generation of growth for our organizations. 31% of CS teams also reported spending up to half of their time with sales.

Sales 106

Sales Marketing Metrics APIs 106

Hodusoft

SEPTEMBER 23, 2021

As a growing Indian IT company, HoduSoft aspires to create the best software experience for its clients to achieve greater success from every HoduSoft product. . HoduSoft product suite. The HoduSoft product suite comprises cutting-edge technology software for businesses of all sizes. We are what we repeatedly do.

voip 97

voip Telemarketing Contact center software Contact Center 97

CSM Magazine

SEPTEMBER 14, 2023

Industry Report Ranks Calabrio as an Overall Agent Management Leader and a Product Experience Leader. Ventana Research’s Buyers Guide is a quantified, research-based report evaluating technology providers and products. Calabrio is ranked the number one vendor for Reliability and Usability. Learn more and read the market report here.

Management 59

Management Coaching Contact Center Customer centricity 59

AWS Machine Learning

APRIL 18, 2024

This post is co-authored by Jackie Rocca, VP of Product, AI at Slack Slack is where work happens. With the newly launched Slack AI —a trusted, native, generative artificial intelligence (AI) experience available directly in Slack—users can surface and prioritize information so they can find their focus and do their most productive work.

Enterprise 95

Enterprise Analytics Metrics Accountability 95