Totango

JUNE 21, 2023

We are thrilled to announce an exciting new product as part of our Composable Customer Success platform: Totango In-App ! Bridging the collaboration gap with Totango In-App Despite significant collaboration between CS teams and other departments, many leaders still feel that more can be done to improve cross-functional collaboration.

Enterprise 83

Enterprise Feedback Surveys Marketing 83

VirtualPBX

APRIL 2, 2024

Industry-Leading 24/7 Support & White-Glove Setup Before delving into the 6 standout contact center features that distinguish VirtualPBX Contact Center, let’s take a moment to highlight what has distinguished VirtualPBX for the past 26 years. At VirtualPBX, we deeply value the unique identity of every business.

contact center solutions 98

contact center solutions Contact Center CRM Analytics 98

Inbenta

APRIL 10, 2024

DALLAS, TX – March 26, 2024 – Inbenta, a complete customer experience platform powered by AI, today unveiled three enhancements to its award-winning Digital Instructor product (formerly Horizn Digital Demos). Digital Instructors can be used by any company that provides services or facilitates transactions online or through a mobile app.

SaaS 52

SaaS Education Contact Center Customer Support 52

Totango

AUGUST 25, 2022

SaaS customer engagement is the strategic management of interactions with software users to help them see the value of the product. Use in-message apps to guide new customers through setting up their profiles during the onboarding process. Send email tips on advanced features to customers in the adoption phase.

SaaS 96

SaaS Upselling Metrics Journey mapping 96

JustCall

JANUARY 23, 2024

San Francisco, August 14, 2023 – JustCall today announced it has launched JustCall CTI App on Salesforce AppExchange, empowering customers to transform their communications by delivering comprehensive, hassle-free workflows for sales and support teams, leveraging AI-powered agent-assistance tools to enhance calls and contact center support.

Outbound sales 52

Outbound sales contact center solutions Contact Center SaaS 52

Nicereply

FEBRUARY 29, 2024

These are the ones who know what challenges users face while engaging with your product. For instance, if a product feature is unavailable for technical reasons, consider announcing it so your users know about it. When creating a friction-free customer experience across all touchpoints, you first put customers in the center.

Customer Experience 59

Customer Experience Journey mapping Analytics Feedback 59

AWS Machine Learning

NOVEMBER 21, 2023

In recent years, MathWorks has brought many product offerings into the cloud, especially on Amazon Web Services (AWS). For more details about MathWorks cloud products, see MATLAB and Simulink in the Cloud or email Mathworks. This post is written in collaboration with Brad Duncan, Rachel Johnson and Richard Alcock from MathWorks.

Engineering 85

Engineering APIs Scripts Automotive 85

ProProfs Blog

DECEMBER 17, 2021

In-app feedback tools help businesses to collect real-time customer feedback , which is essential for a thriving business strategy. It helps determine what are the best and worst features of their products, and where they should direct their business efforts. . What is an In-App Feedback Survey? Include a Progress Bar.

Feedback 78

Feedback Surveys APIs Customer centricity 78

AWS Machine Learning

APRIL 18, 2024

This post is co-authored by Jackie Rocca, VP of Product, AI at Slack Slack is where work happens. It’s the AI-powered platform for work that connects people, conversations, apps, and systems together in one place. For example, users can ask a question in plain language and instantly get clear and concise answers with enhanced search.

Enterprise 98

Enterprise Analytics Metrics Accountability 98

CSM Magazine

SEPTEMBER 21, 2023

For those who are viewing the development of a software solution as a viable option, we recommend thinking about the possibility of building a mobile app as a core product. Despite the fact that the number of mobile apps that are available today is already rather high, cool ideas and innovative solutions are still positively welcomed.

Gamification 59

Gamification Coaching Education Consulting 59

Totango

AUGUST 23, 2022

Touchpoints also include occasions when clients interact with your software app in a SaaS context. Persuading a customer to try your freemium app. Extending an offer to upgrade to your premium app. Providing tutorial tips to answer customer questions and encourage greater product adoption. What type of medium is used.

B2B 115

B2B Journey mapping SaaS Engineering 115

Totango

NOVEMBER 8, 2023

Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. It offers powerful real-time charts and visualizations of how users interact with digital products. What is Pendo?

Enterprise 91

Enterprise Finance SaaS Analytics 91

Totango

APRIL 5, 2022

First, we’ll cover what NPS software is and what features are important so that you know what to look for when selecting a solution. Integration of NPS surveys with other relevant tools, such as CRM apps and email autoresponders. Combine NPS surveys with other apps for more powerful functionality. Generating survey reports.

Upselling 101

Upselling Surveys Analytics Customer retention 101

Lumoa

JANUARY 11, 2022

It is vital for companies to know if their clients and customers are happy with their service and products, and NPS solutions are one of the best ways to find out. Reasons To Invest in an NPS Software Their perspective represents their sentiments regarding your brand, products, services, and business model.

Surveys 103

Surveys Analytics Feedback Benchmark 103

JivoChat

AUGUST 1, 2023

They can make the sales team work much more productively, save time, and increase profit as a consequence. However, with technological development, nowadays we can count on apps to automate repetitive tasks, analyze sales performance and give insights, manage inventory, and much more.

Sales 75

Sales CRM Analytics Chatbots 75

JustCall

JANUARY 23, 2024

Gone are the days when customers liked to visit physical stores to check out products or call customer support and wait in queues for minor issues. And when it comes to offering convenient customer service channels, why not choose one of the most popular messaging apps around the world, WhatsApp? WhatsApp for Business: What Is It?

APIs 52

APIs Multichannel Chatbots Accountability 52

Totango

DECEMBER 20, 2023

These accolades highlight our product’s user-friendly nature and our team’s relentless efforts to ensure a smooth setup process for our customers. Our high rating in the usability index is a testament to the user-friendly interface and comprehensive features of Totango. The onboarding experience was in-depth and thorough.

Enterprise 108

Enterprise Customer centricity Benchmark Upselling 108

Totango

MAY 17, 2022

We’ll walk you through what customer relationship management B2B software is, what its benefits are, and a list of the top CRM companies, including the outstanding features and best uses for each. CRM data can be stored, retrieved, analyzed, applied and synced with data from other apps. Why Do I Need B2B CRM Software?

B2B 79

B2B Sales CRM Enterprise 79

aircall

NOVEMBER 15, 2022

I was new, I didn’t know many people, and I didn’t know our product well enough. During the presentations, I got to see amazing ideas that added so much value to Aircall’s business, plus I also got a chance to understand so many different areas of Aicall’s product. The great food and rewards keep everyone energized and motivated.

Engineering 124

Engineering Surveys Personalization Management 124

AWS Machine Learning

DECEMBER 1, 2023

In addition to setting up and configuring your SageMaker apps and execution roles, the new experience offers an updated UI for implementing complex networking configuration, such as VPC endpoints, subnets and security groups, and encryption settings. You can assign existing roles or create new ones based on their typical ML activities.

Enterprise 93

Enterprise APIs Accountability Government 93

Totango

MAY 13, 2022

They can take several forms, including: In-app guides. When exploring customer engagement systems, here are a few key features to consider: Customer data coverage: does the platform support the communication channels you need covered (email, in-app communication, web, video, social media, etc.)? Video tutorials and transcripts.

Enterprise 103

Enterprise Customer Support SaaS Sales 103

Totango

AUGUST 16, 2022

Customer retention software is an app that promotes SaaS subscription renewals and reduces churn rates. The term refers to a function that several different types of software apps may serve. Encouraging more significant product usage. What Is Customer Retention Software? Reminding customers of renewal deadlines.

Customer retention 98

Customer retention Upselling CRM SaaS 98

JustCall

OCTOBER 26, 2023

Apple commands this kind of loyalty, thanks to its seamless user experience and innovative products. Driving Customer Support with Mobile App: iOS-based Challenges Given the tough standards Apple has built around the coveted iPhone, keeping the iOS customers pleased is a daunting task.

Customer Support 52

Customer Support voip Contact Center Self service 52

Totango

JANUARY 3, 2024

Allow us to reintroduce ourselves Totango is customer success software businesses can’t outgrow, providing unlimited scalability and unmatched time to value to help cross-functional enterprise teams drive productivity , retention , and expansion. We were also named “Best Customer Success Tool” by the Customer Success Collective !

Enterprise 111

Enterprise Best practices Analytics Metrics 111

ChurnZero

APRIL 22, 2022

You can’t build or scale a high-performing team if process gets in the way of productivity. Be at your customer’s side with In-App Communications. Imagine being able to personally recognize each one of your customers—in the moment and in your product—every time they complete a milestone or significant event.

Accountability 98

Accountability Consulting Consulting Best practices 98

Amity

JULY 30, 2018

As a CSM, improving product adoption should be a top priority for you in order to ensure your customers’ long-term success. Here are 3 proven methods you can use right now to encourage customers, both new and old, to use your product more effectively. Are there in-app messages and tips to guide you through the next step?

Brand ambassadors 174

Brand ambassadors Coaching Education Customer retention 174

VirtualPBX

NOVEMBER 9, 2022

Today, we are excited to announce that we have been awarded the 2022 TMCnet Teleworking Solutions Excellence Award for our VirtualText App. We are so excited that the VirtualText App has won the 2022 TMCnet Teleworking Solutions Excellence Award. What features should be in play to make remote work successful for all parties?

Technology 98

Technology 98

JivoChat

JULY 25, 2023

Nowadays, these types of products are attracting many customers worried about sustainability and also the ones looking for unique special items Selling antiques online offers several possibilities. You will need to get to know the antique market, and how to find the products you wish to commercialize, and this takes a lot of research.

Advertising 75

Advertising Accountability Sales Analytics 75

ProProfs Blog

AUGUST 6, 2021

Following this trend, employee engagement has quickly become a popular metric to gauge work satisfaction, employee productivity, and, eventually, business growth. . So how do you ensure your employees are engaged at work, and low productivity is never a reason for worry? . Features of Employee Engagement Software.

Employee engagement 147

Employee engagement Surveys Feedback Analytics 147

JivoChat

OCTOBER 10, 2022

Thankfully, productivity tools make it easier to: stay organized. Thankfully, productivity tools make it easier to: stay organized. Choosing the Best Productivity Tools. There are hundreds of productivity apps, each designed to help you accomplish different purposes. manage employees and projects. Ease of use.

Enterprise 75

Enterprise Management Personalization Contact Center 75

JustCall

APRIL 9, 2024

> Nextiva: It streamlines communication and offers personalized interactions with AI features. RingCentral: A cloud-based solution with a mobile app for collaboration with some reporting capabilities. > > Webex by Cisco: A cloud-based calling solution with call center features. >

voip 40

voip Sales Scripts CRM 40

aircall

FEBRUARY 3, 2023

To make it a little easier, we compared the four best options on the market, breaking down what each has to offer in terms of features, pricing, integrations, and more. What You Need to Know About Telzio Telzio is a cloud-based business phone solution that provides standard features commonly found among most alternative providers.

CRM 62

CRM Analytics call center solutions Interactive Voice Response 62

VirtualPBX

SEPTEMBER 24, 2021

Business VoIP features for busy professionals offer time-saving and convenient solutions for everyday workflow inefficiencies. As a Telecommunications company with remote and hybrid employees, creating a productive and streamlined workplace is our field of expertise. Make the switch from busy, to productive with Do-Not-Disturb.

voip 98

voip Call Logging Telecommunications Call flow 98

Comm100

OCTOBER 17, 2023

This article delves deep into the world of customer service automation software, exploring its key benefits, essential features, and the best customer service automation software for your business needs. Key Features : Ticketing, SLA management, automation workflows, omnichannel support (email, chat, phone, social media), knowledge base.

Customer Service 73

Customer Service Interactive Voice Response Multi-channel support Multichannel 73

JivoChat

MAY 17, 2023

In the digital world, counting with efficient software that eliminates paperwork, is a valuable asset to optimize work, and increase productivity. In the digital world, counting with efficient software that eliminates paperwork, is a valuable asset to optimize work, and increase productivity. What Is CRM Software?

CRM 75

CRM Sales Analytics Marketing 75

JustCall

APRIL 3, 2023

An auto dialer app is invaluable for sales teams, customer service agents, and call center personnel. After all, dialing multiple numbers, handling busy signals, and answering machines reduce the time which could be invested in working productively. An auto dialer app takes care of this and can boost sales, too.

Sales 52

Sales CRM Call Center Personalization 52

JustCall

FEBRUARY 2, 2024

You guessed it right — a good dialer software dialing its way through hundreds of leads in minutes, addressing agency productivity, and conversion rates. There are many questions – which has better dialer features, which sales dialer offers more integration with affordable pricing ? Now, consider the features you are missing.

Sales 52

Sales APIs Engineering CRM 52