Nuance

JANUARY 28, 2022

Every January 28th, we celebrate Global Data Privacy Day (also known as Global Data Protection Day), to spread awareness about the importance of respecting privacy, safeguarding data, and enabling trust. I connected with employees across Nuance to hear what they had to say about data privacy, and what it means to them.

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Beyond Philosophy

MARCH 2, 2018

Since the announcement on February 1st, there has been much speculation about how Amazon would use the data—and more than a few concerns about employee privacy rights. The Remarkable Truth about (the Lack of) Workplace Privacy. Workplace privacy laws have been enacted at a state level throughout the U.S. and in the U.K.,

Government 253

Government Employee engagement Customer Experience Consulting 253

Quiq

FEBRUARY 17, 2023

But they’re also increasingly concerned about data privacy. So how do you deliver personalized customer service in the age of data privacy? And even though privacy concerns have grown, customers’ preferences for personalization continue to grow. Finding the balance between personalization and privacy.

Personalization 77

Personalization Chatbots Best practices Customer Service 77

Nuance

JANUARY 28, 2023

The post Data Privacy Day: A Reflection appeared first on What’s next.

Technology 87

Technology 87

UJET

SEPTEMBER 2, 2019

As part of our continuing effort to comply with GDPR and other data privacy and protection regulations, UJET has finalized its certification to both the EU-US Privacy Shield and the Swiss-US Privacy Shield. . The Privacy Shield certification is offered by the U.S. Accountability for Onward Transfer. Data Processing.

Enterprise 78

Enterprise Personalization Customer Support Accountability 78

CSM Magazine

JUNE 27, 2023

That is, the privacy of cryptocurrencies is quite exaggerated. The most famous and popular privacy coins are Monero and ZCash. The most famous and popular privacy coins are Monero and ZCash. The Tornado Cash ban did not shake the position of privacy coins. But this does not apply to all coins.

Banking 52

Banking Personalization 52

Talkdesk

JANUARY 28, 2021

Talkdesk is first in CCaaS industry to own the new privacy information management certification extension from ISO. This year we have a shiny new badge to show for the commemoration of Data Privacy Day: Talkdesk has been recognized by the International Organization for Standardization (ISO) with the ISO 27701 certification.

Contact Center 98

Contact Center Accountability Personalization Management 98

Nuance

JANUARY 26, 2021

Privacy is an important aspect of everyone’s life, mine included. It’s one of the reasons I chose privacy as my profession. And it’s important to me that the people in my personal and professional lives value privacy as much as I do. The post What does privacy mean to you? I feel strongly about it.

Personalization 64

Personalization 64

kommunicate

OCTOBER 10, 2023

The post Ethical Considerations Of Using Conversational AI In Healthcare: Privacy, Security And Trust appeared first on Kommunicate Blog. Conversational AI allows for natural conversations between humans and machines. It has made significant inroads [.]

Healthcare 52

Healthcare 52

Cisco - Contact Center

NOVEMBER 3, 2023

Nearly 40 years ago, Cisco helped build the Internet. Today, much of the Internet is powered by Cisco technology—a testament to the trust customers, partners, and stakeholders place in Cisco to s… Read more on Cisco Blogs

Technology 97

Technology Surveys 97

CSM Magazine

JANUARY 5, 2022

As the world is becoming more digital than ever, new data privacy laws are being introduced, and some old ones are being amended. With every passing year, these data privacy laws are getting more stringent. million for violating GDPR, one of the stringent data privacy laws. What is data privacy, and why is it important?

Personalization 52

Personalization Sales Marketing Technology 52

CSM Magazine

MAY 23, 2023

The US Congress established the Health Insurance Portability and Accountability Act (HIPAA) in 1996 in order to protect the security and privacy of patient health information (PHI) by setting national guidelines for managing it. The need for them to adhere to HIPAA regulations, however, grows as the number of such applications rises.

Healthcare 52

Healthcare Consulting Consulting Management 52

Helpware

APRIL 3, 2024

4 Reasons Why FinTech Firms Need to Focus on Privacy and Security

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ConvergeOne

JANUARY 28, 2021

As today is Data Privacy Day, it is only fitting that we discuss your data and understand the rights you have when sharing that information. Privacy Acts have been around since the beginning of the “personal information collection” era. Well, let’s understand the three actors that are involved in Data Privacy.

Government 106

Government Healthcare Accountability Personalization 106

pindrop

OCTOBER 17, 2018

With Google making headlines about the privacy of apps and the breaking news of the Facebook data breach earlier this year, it has become clear that the apps on our phones are now holding, and disseminating, large amounts of data and are doing so most of the time. The post Privacy and Permissions | Google+ appeared first on Pindrop.

Technology 61

Technology Customer Experience Engineering 61

AWS Machine Learning

DECEMBER 16, 2022

Synthetic data is a tool that addresses many data challenges, particularly AI and analytics issues like privacy protection, regulatory compliance, accessibility, data scarcity, and bias. Metrics to understand privacy. A direct and intuitive evaluation of privacy is to look for copies of the real data among the synthetic records.

Metrics 73

Metrics Healthcare Analytics Automotive 73

Comm100

FEBRUARY 22, 2021

92% of Canadians are concerned about their personal privacy, and 45% think businesses don’t respect their privacy rights. We live in an increasingly privacy-conscious world, and it’s no wonder. PIPEDA is a Canadian law that protects individuals’ privacy. Privacy is important to Canadians, and they’re concerned about it.

Transportation 59

Transportation Banking Telecommunications Airlines 59

Nexmo

JULY 16, 2018

As businesses and customers have come to rely on virtually unlimited digital communication to procure services and exchange information, privacy cannot be overlooked. The post How a Private Voice Connection Protects Privacy and Revenue appeared first on Nexmo. Customers value it; businesses must defend it.

APIs 97

APIs Customer Support 97

Customercount

SEPTEMBER 5, 2019

CustomerCount is mindful of data privacy when collecting and securing data. Continue reading → The post The importance of enforcing data privacy regulations appeared first on CustomerCount. The case against Google and YouTube shows we all need to follow the regulations.

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CSM Magazine

NOVEMBER 11, 2020

With so much data being exchanged and collected by all sorts of companies while people are surfing the Web, the importance of Privacy Policies are becoming more evident to everyone. Let’s explain what Privacy Policies are encompassing and why it’s important to read these important documents. What is a Privacy Policy?

Personalization 52

Personalization Technology Marketing 52

CallSource Insights

JANUARY 21, 2020

Learn how to best comply with CCPA and other new privacy laws. On January 1st, 2020 the California Consumer Privacy Act (CCPA) went into effect. The author strongly recommends that any business concerned about complying with the new consumer privacy laws promptly consult with legal counsel.

Consulting 52

Consulting Consulting Personalization Sales 52

LiveVox

AUGUST 25, 2021

Protecting customers’ privacy needs to be a top priority for every company in 2021. The post Data Breaches and Customer Privacy: Can Your QA Scorecards Create Stronger Security? Living in this digital age means that it’s easier than ever to hack systems and steal someone’s information. appeared first on Livevox.

Contact Center 52

Contact Center 52

CSM Magazine

JUNE 12, 2020

Therefore, data privacy was not as big of a concern as it is today. As a result, data privacy has become a huge concern. And that is why the privacy of internet users (your customers included) is covered by various regulations like GDPR and CCPA. What is the definition of data privacy? Reason 3 — Prevent cyber-crime.

Customer Care 52

Customer Care Personalization Surveys 52

Concentrix

JANUARY 27, 2020

The post Privacy in a Digital Age: The Great Balancing Act appeared first on Concentrix. Get insights on how consumers prefer companies to reach out to them.

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ProProfs Blog

JUNE 24, 2019

Here’s what she had to say on the Personalization vs. Privacy debate. #Q1 Q1 How Has the Privacy Paradox Changed the Way Marketers Approach Personalization? I think the privacy paradox is starting to change the way marketers think about personalization, but I’m not sure best practice adoption is widespread yet. . #Q2

Personalization 60

Personalization Consulting Consulting Marketing 60

Contact Center Pipeline

NOVEMBER 19, 2019

If you have never experienced a data breach of your private information, you are likely in the minority. According to the Consumer Protection Bureau, the second-biggest category of consumer complaints in 2017 was fraud and identity theft. Reported consumer losses exceeded $900 million with a median of $420 per claim.

Contact Center 113

Contact Center Call Center 113

Talkdesk

JANUARY 28, 2020

Data Privacy Day 2020. Talkdesk joins StaySafeOnline to commemorate Data Privacy Day , on January 28, under the motto: Own Your Privacy. Recognized as a Data Privacy Day 2020 Champion , Talkdesk supports this international effort to empower individuals and encourage businesses to respect privacy, safeguard data and enable trust.

Government 53

Government Best practices Accountability Personalization 53

Customercount

JULY 19, 2019

Continue reading → The post Our guide to the California Consumer Privacy Act CCPA appeared first on CustomerCount. A CustomerCount guide to the CCPA which may affect your business, your website, and most importantly, your customers with effect from Jan 1, 2020.

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Salmat

OCTOBER 17, 2019

The new Australian Privacy Legislation is due to go live on 12th March 2014. New data protection laws to be introduced restrict how Australian businesses collect, store and use data. The key changes include:

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Advantage Communications

FEBRUARY 21, 2020

While it may sound simple, in a world where data privacy is top of mind for consumers and businesses alike, this isn’t always easy. If your organization is to offer unparalleled customer service, it’s important that you collect customer data and develop a customer experience strategy that is designed specifically for your brand’s audience.

Customer Experience 71

Customer Experience Personalization Customer Service 71

ConvergeOne

JANUARY 28, 2021

As today is Data Privacy Day, it is only fitting that we discuss your data and understand the rights you have when sharing that information. Privacy Acts have been around since the beginning of the “personal information collection” era. Well, let’s understand the three actors that are involved in Data Privacy.

Government 40

Government Healthcare Accountability Personalization 40

pindrop

JULY 24, 2020

The Raconteur Fraud and Privacy Report Provides Actionable Contact Centre Insight . In July 2020, Pindrop was featured in Raconteur’s Fraud and Privacy Report. As covered in the 2020 Fraud & Privacy Report. The Pandemic is a Perfect Storm For Voice Fraud. You can download the full report here.

Interactive Voice Response 52

Interactive Voice Response Banking Education Accountability 52

Smooch

APRIL 11, 2019

In a landmark blog post last month, Mark Zuckerberg outlined a new, “privacy-focused” vision for Facebook. Instead of selling ads — a business model that inevitably depends on collecting user data — WeChat makes most of its money by taking a cut of these transactions (not that its track record on data privacy is anything to look up to).

APIs 61

APIs Government Enterprise Marketing 61

ShepHyken

JANUARY 21, 2024

My Comment: While the title of this article indicates a focus on privacy, there are several other topics in the article worth paying attention to. Chatbots, generative AI, data privacy, and more are covered in this excellent article.

Customer Service 146

Customer Service Advertising Chatbots Self service 146

TRUSTID

MAY 18, 2018

The Facebook-Cambridge Analytica privacy scandal is the latest in an unprecedented wave of massive data breaches that have occurred over the past few years. This failure to protect the privacy of individuals’ personal information is increasing consumer demands for banks to use stronger authentication tools to protect their sensitive data.

Banking 48

Banking call center professionals Call Center Contact Center 48