Beyond Philosophy

FEBRUARY 23, 2023

Flower asks, “How can I increase prices and not lose customers?” I’ve had many conversations with our clients and heard many TV interviews where people say we need to increase prices, but we can’t raise them that much because if we do, we’re going to lose customers. You can decrease your prices.

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Beyond Philosophy

JUNE 18, 2021

What tactics do you use in your pricing strategy? There are various ways, such as running promos like “buy one, get one free,” or branding it into your customers’ minds like “everyday low prices.” However, I learned that organizations make a common mistake in pricing, and you can use science to correct it.

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Sales Consulting Consulting Advertising 221

Steve DiGioia

JUNE 22, 2020

In today’s post, I expand on one of those reasons: “low price shoppers”. Stop Chasing Low Price Shoppers. They shop based on low price, that’s it. Price shoppers, or “deal hunters”, don’t care about the “experience”. They want a low price and are willing to accept a lower service standard because of it.

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Coaching Management Sales Marketing 288

Beyond Philosophy

NOVEMBER 8, 2019

They get it wrong because of a concept called Price Image. Price Image is a concept that describes how people form impressions about whether your brand is high- or low-priced based on many non-price indicators. However, the Price Image is different from actual prices.

Airlines 281

Airlines Consulting Consulting Customer Experience 281

ShepHyken

SEPTEMBER 6, 2022

Shep Hyken interviews Bill Price, Amazon’s first global vice president of customer service, founder and president of Driva Solutions , and co-author of The Frictionless Organization: Deliver Great Customer Experiences with Less Effort. The post Amazing Business Radio: Bill Price appeared first on Shep Hyken.

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Consulting Consulting Customer Experience Customer Service 161

Beyond Philosophy

JUNE 5, 2021

Pricing strategy on its face doesn’t seem complicated. The goal is to get as high a price as you can to ensure you have enough margin to make a profit, while also moving inventory at a sufficient rate. So, the strategy is often to move the price around until you find the sweet spot that hits all these metrics.

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Consulting Consulting Metrics Surveys 221

Beyond Philosophy

APRIL 28, 2022

Their offering does not have the lowest price, and they have no plans to lower it. Since price is something that can seldom be low enough, I figured some of you face the same issues, and I would share our advice here with you. Too many organizations don’t have a pricing strategy. However, their customers keep complaining.

B2B 221

B2B Consulting Consulting Engineering 221

Beyond Philosophy

MARCH 6, 2017

When we meet new clients at our customer experience consultancy, they often tell us they create value for their customers by offering low prices. They think “value” means “price,” and they believe that customers want to save money more than anything else. You reduce your price by 10 percent. The Emotional Signature.

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Consulting Consulting Customer emotions Customer Experience 297

Beyond Philosophy

NOVEMBER 15, 2019

Customers have an idea of whether you are a low- or high-priced store almost before they ever interact with you. A reporter checked prices between the local chain and Whole Foods. This incident demonstrates a concept called Price Image. In other words, Price Image is the intersection of price and brand.

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Construction Consulting Consulting Airlines 301

Beyond Philosophy

APRIL 19, 2017

A new Kibo study called the “ Consumer Trends Report, 2017 Edition ” reveals that 76% of respondents research prices on a product they want to buy, up 10% from the year previous. Moreover, 68% said price is the biggest reasons they shop where they do. Price is still important, vitally so. It’s More Than the Price Is Right.

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Consulting Consulting Personalization Customer Experience 307

Beyond Philosophy

DECEMBER 6, 2019

The “Fantasy Gifts” featured in the opening spread and their sky-high prices make the rest of their high-priced items look like a relative bargain. The post How To Influence Your Customers Perception of Price appeared first on Customer Experience Consulting.

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Consulting Consulting Customer Experience Marketing 273

Beyond Philosophy

JUNE 15, 2018

Pricing is fundamental to your business. You should understand Mental Accounting as it pertains to customer behavior before you set the price and before you ruin how your customers feel about your experience. It is also why your pricing sometimes makes them angry. Airlines’ pricing often irritates and disappoints customers.

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Airlines Accountability Consulting Consulting 360

Beyond Philosophy

JULY 31, 2021

When it comes to your bottom line, pricing your products and services is essential. Price it too low and you can’t keep the lights on. Price it to high and nobody will buy it—and you still can’t keep the lights on. Make sure your pricing is correct! If you get the price wrong, you go out of business.

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Consulting Consulting Surveys Customer Experience 195

Beyond Philosophy

AUGUST 5, 2021

All businesses must decide how to price their product. For most companies, the pricing process involves determining your costs and marking them up to make enough profit to keep the lights on. However, is there a difference between pricing for service and pricing for a product? . Now, you can charge more. .

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B2B Consulting Consulting Benchmark 195

ShepHyken

SEPTEMBER 21, 2016

It doesn’t matter if you are in retail selling to consumers, or in a business that sells to other businesses, it is virtually impossible to create customer loyalty by being the lowest price provider. Low price shoppers are loyal to their wallets and purses, not to the business. These types of connections make price less relevant.

Customer Service 335

Customer Service Personalization 335

MiaRec

DECEMBER 29, 2023

Are you frustrated that you cannot find reliable pricing information anywhere? Are you trying to understand the general cost of Conversation Intelligence and Automated Quality Management solutions for your contact center?

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Quality management Management Contact Center Analytics 90

Help Scout

AUGUST 22, 2023

Learn about 10 pricing strategies based on the science of consumer behavior for inspiration and insight on how to effectively set your prices. Read the full article

Sales 95

Sales 95

Beyond Philosophy

FEBRUARY 17, 2016

Conventional wisdom says that a product priced at $99.99 will seem less expensive than a product priced at $100. Researchers have also found that a precise price, like $99.37, is more believable and appears to offer a greater value than a round price like $100. Those round prices were pretty effective.

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Consulting Consulting Customer Experience Personalization 275

ShepHyken

MARCH 29, 2019

This week we feature an article by Alexandr Galkin who writes about how retail management should focus on direct communication and/or a balanced pricing strategy and allow AI to manage price optimization. Give buyers what they want, at the right price and time — and you’ll make them buy more and stay loyal to you.

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Customer Experience Accountability CRM Enterprise 259

CSM Magazine

APRIL 28, 2023

Pricing is a critical aspect of any business, as it directly impacts the revenue and profitability of the organization. However, setting the right price for your product or service can be a challenging task, especially in today’s dynamic market environment. This is where price intelligence comes into play.

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Best practices Marketing Metrics Sales 52

Beyond Philosophy

MAY 18, 2018

How should I set the price for my product or service? What does this mean for your pricing policy? The post How Should You Set Your Price For Best Results? Colin Shaw and Professor Ryan Hamilton discuss how customers separate money into different mental accounts based on many subjective criteria. appeared first on.

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Accountability 191

Beyond Philosophy

JANUARY 18, 2017

As for the American budget carriers, customer experience will only truly improve if the carriers evaluate the customer-centricity of their organization and embrace the fact that buying decisions are based more on emotional factors than on rational ones like price. The post Cheap Airlines: Low Prices! Terrible Service! Can They Change?

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Airlines Consulting Consulting Customer centricity 305

Global Response

DECEMBER 5, 2022

Nothing is more crucial to running an effective customer support system than managing rates and pricing. Before establishing or revamping your call center, you first have to consider your pricing model and the functions of your call center. Learn the different factors that determine call center rates and pricing here.

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Abby Connect

NOVEMBER 24, 2021

There are many variables to consider when hiring a live virtual receptionist, which is why it’s important to remain aware of how pricing works, and what that means for the quality of… The post How Does Virtual Receptionist Pricing Work? appeared first on Abby Connect.

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Customer Service 98

Help Scout

AUGUST 22, 2023

Price increases need to be handled with care. to communicate with customers when you need to raise your prices. Here’s how (and how not!) Read the full article

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JustCall

JULY 18, 2023

Sneak Peek into the new JustCall Pricing Plans At JustCall, we’re committed to ensuring that modern sales and support teams get access to the best communication features. AI Capabilities Our pricing packages have been revamped to include AI capabilities such as SMS AI, transcription, and call summary as part of the platform.

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Analytics CRM Sales Technology 52

ShepHyken

MAY 18, 2018

The goal of this article is to touch on three pillars of a business –– product, price, and experience –– and break down which of these three is the most important to driving success. Is it through a superior product, price or experience? As with products, the prices within your market are also subject to change at a moment’s notice.

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Advertising Surveys Feedback Sales 198

Quality Contact Solutions

JUNE 12, 2020

Indeed, one of those things is going to be price. Now, as it pertains to price and before diving into models and numbers, it’s important to note a couple of things. First, these models and prices discussed in this article are for domestic inbound programs placed in U.S. Typical pricing for shared/blended services is $.70

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outsourcing Call Center Telemarketing Inbound sales 89

Help Scout

SEPTEMBER 19, 2023

Need to know how Gorgias pricing really works? Read our breakdown of Gorgias pricing, features, and the best help desk alternatives for Shopify users. Read the full article

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Omnicus

OCTOBER 15, 2022

Also, when looking at different price tiers, keep in mind that as your needs evolve, pricing change quite a bit if you’re on the Kustomer platform. Let’s dive in!

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Customer Service Contact Center 56

C3Centricity

JUNE 2, 2021

He writes about the importance of getting pricing right and generously shares twenty-four (!) factors to consider when pricing your product, service or solution. During that time, I have noticed that some of these clients experienced customer erosion or profit sub-optimization due to poor pricing practices.

B2B 78

B2B B2C Marketing Consulting 78

Edify

JUNE 2, 2021

Last week I sat down for a Q&A with Bracken to hear first-hand what he had to say about the hotly discussed topic of contact center software pricing. We spoke at length about this topic, both on-air and off.

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Contact center software Contact Center 75