CallSource Insights

NOVEMBER 5, 2019

Toyota & Acura Rank Highest Across Luxury and Mass Market Brands for Inbound Phone Experience Released by CallSource. The post Press Release: Inbound Phone Score Study Provides OEMs and Dealers Insight in Customer Experience appeared first on CallSource.

Automotive 40

Automotive Customer Experience Coaching Marketing 40

Beyond Philosophy

DECEMBER 15, 2022

We might send a press release to see if reporters will pick up the story. So, if you want someone to write the story to be a collaborator, you might need to position the press release to highlight those things about your message that improve the economy. Frame it Properly. It’s an example of Framing.

Entertainment 195

Entertainment Airlines Advertising Technology 195

Taylor Reach Group

FEBRUARY 8, 2019

The Taylor Reach Group, Inc., a globally-recognized call and contact center consulting and managed services firm focused on optimizing customer engagement, has announced that it is working with a worldwide leader in personal vision care.

Healthcare 80

Healthcare Contact Center Consulting Consulting 80

AWS Machine Learning

APRIL 8, 2024

Download press releases to use as our external knowledge base. Build an index out of the press releases to be able to query and add as additional context to the prompt. Our data sample is two Amazon press releases in PDF version in the press releases folder in our code repository.

APIs 101

APIs Engineering Accountability Construction 101

Amplifai Coaching Category

JANUARY 12, 2021

AmplifAI is reinventing the multibillion-dollar field of Employee Development and Performance Management with AI-based technology that allows innovative enterprises to leverage machine learning to improve performance results and service experience.

Enterprise 52

Enterprise Technology Management 52

Taylor Reach Group

FEBRUARY 15, 2019

Leading contact center and customer experience consultancy, The Taylor Reach Group, Inc., has announced that it has been contracted to perform site selection services for a new contact center for a world-leading financial management firm.

Contact Center 87

Contact Center Consulting Consulting Management 87

Acquire BPO

DECEMBER 11, 2023

This is Irving’s major news source, so it’s a great press hit. See linked here the press release live on Business Wire as well. See linked here: Acquire BPO Celebrates Grand Opening Of U.S. Headquarters In Irving Texas (UVPM: 19,139 | Domain Authority: 58).

Finance 52

Finance 52

AWS Machine Learning

APRIL 8, 2024

In the recently released feature for Knowledge Bases for Amazon Bedrock, hybrid search , you can combine semantic search with keyword search. Metadata filtering overview Prior to the release of metadata filtering, all semantically relevant chunks up to the pre-set maximum would be returned as context for the FM to use to generate a response.

APIs 106

APIs Construction Chatbots Accountability 106

VirtualPBX

FEBRUARY 27, 2024

This 2024 Product of the Year Award Marks Only the beginning of a big year In addition to our award-winning business phone plans, we are excited to announce the upcoming release of our new contact center product! This upcoming release joins our business voice, POTS replacement , and business texting products.

Contact Center 59

Contact Center Customer Service Marketing Technology 59

Revation Systems

SEPTEMBER 20, 2023

Read more: LinkLive Press Release #LeadershipTransition #Innovation #LinkLive #ExcitingTimes Perry Price Founder, Chief Customer Officer LinkLive The post LinkLive Leadership Transition appeared first on LinkLive. While I step into a new role as Chief Customer Officer, I’ll work alongside John to ensure our continued success.

Chief Customer Officer 48

Chief Customer Officer Customer Service 48

VirtualPBX

FEBRUARY 27, 2024

This 2024 Product of the Year Award Marks Only the beginning of a big year In addition to our award-winning business phone plans, we are excited to announce the upcoming release of our new contact center product! This upcoming release joins our business voice, POTS replacement , and business texting products.

Contact Center 52

Contact Center Customer Service Marketing Technology 52

inSided

SEPTEMBER 24, 2020

The rapid acceleration and demand for Customer Community platforms in the B2B SaaS & subscription-based market continues to drive customer and revenue growth.

SaaS 52

SaaS B2B Management Marketing 52

Myra Golden Media

MAY 7, 2019

After six weeks in the hospital, we got the news that Dad would be released and that he would go to a rehab center eight miles away. Answer Your Customer’s Most Pressing Questions Before They Panic. Mom called me frantic, “He’s so weak, I have no idea how I’ll get your dad into the car to take him to rehab.”.

Transportation 276

Transportation Customer Experience Management Customer Service 276

Beyond Philosophy

MARCH 22, 2017

To bring customers into the restaurants, McDonald’s must matter to people and be relevant in their daily lives,” the company’s press release said. “To McDonald’s press release uses the words “on the go,” referring to a mobile app. McDonald’s also recognizes an area in their experience due for an upgrade. “To

Entertainment 318

Entertainment Consulting Consulting Customer Experience 318

CSM Magazine

JANUARY 24, 2023

Get Creative with Press Releases to Make a Big Impact Writing press releases is an effective way to make a big splash when announcing the opening of your new business location. You can use them to reach out to local media outlets and get more coverage for your brand. You can also use sites like openings24.com

Marketing 52

Marketing 52

JivoChat

AUGUST 29, 2022

Sometimes there are simple tasks we wish to do on our iPhone, such as this one, but then comes the doubt of what button to press. 1 - Press the side button and the home button simultaneously; 2 - Release the buttons fast; 3 - The screenshot will appear on the screen; 4 - If you want to edit, tap on the image and make the alterations; .

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75

Hodusoft

APRIL 17, 2024

As per a report released by Cision PR Newswire, global auto attendant systems are expected to grow from USD 4.2 Provides Multiple Options After greeting the caller, the auto attendant provides multiple options in the form of press 1 for a specific thing, press 2 for another thing, and so on. For support, press 2.

Real estate 52

Real estate Scripts Interactive Voice Response First call resolution 52

SharpenCX

JULY 27, 2023

Read the Press Release The post Building The Contact Center of Tomorrow. Better software for contact center employees directly drives better and faster outcomes for customers. We are building a world with better self service and more effective agents. We are building the Contact Center of Tomorrow. Better Self-Service.

Self service 67

Self service Contact Center Abandon rate Average Handle Time 67

Jon Arnold

JUNE 7, 2023

Here’s the press release they issued with the backstory, along with a link to download the paper. That’s their strong suit, and my white paper examines the trends that drive the need for this approach. Mobility is a big part of the story, but it’s not the whole story. Would love to hear your thoughts, and am sure Enreach will too!

Enterprise 59

Enterprise Management 59

Customercount

OCTOBER 22, 2018

Kobek, RRP I read a press release the other day on LinkedIn and a national trade publication that claimed a resort company was … Continue reading → The post Is your Feedback System Convenient? Why We Shouldn’t Talk To Ourselves: Text Messaging is rising and rising and rising By Robert A. appeared first on CustomerCount.

Feedback 130

Feedback 130

Taylor Reach Group

OCTOBER 28, 2019

Today, CX and Contact Center consultancy, The Taylor Reach Group, Inc. TRG), announced they are administering a Strategic Assessment for a leading stock transfer organization. The consultancy will conduct an essential health check of the firm’s customer experiences and Contact Center operations. “We

Consulting 51

Consulting Consulting Contact Center Customer Experience 51

JivoChat

JUNE 26, 2022

Press releases. It covers different types of texts, such as blog articles, emails, sales letters, ads, and press releases. Press release marketing. You will understand how to use the power of words to get more leads, techniques for writing white papers, and how to write effective press releases.

B2C 75

B2C B2B Sales Best practices 75

JivoChat

MARCH 14, 2023

By creating a comprehensive book marketing plan that includes reviews, press releases, email campaigns, website presence, blog posts, podcast appearances and engaging on social media platforms such as Twitter and Facebook — authors can effectively reach target audiences. Publishing house support. Promotional events. Advertising.

Marketing 75

Marketing Advertising Sales Personalization 75

Beyond Philosophy

SEPTEMBER 20, 2017

To make matters worse, until last night Ryanair wouldn’t tell passengers who might be next, releasing cancellations only up through September 20th and causing anxiety for everyone flying after that. Ryanair’s statements in the days after the announcement did little to calm the outrage in the press and on social media.

Airlines 384

Airlines Consulting Consulting Customer Experience 384

Taylor Reach Group

NOVEMBER 1, 2019

Taylor Reach Group, Inc., an internationally acknowledged and leading CX and Contact Center consulting firm, announced today that they have been engaged to assess the BPO operational practices and policies with a view to improving agent retention.

Consulting 59

Consulting Consulting Contact Center outsourcing 59

Steve DiGioia

JUNE 25, 2018

According to the company’s press release, the train conductor misunderstood the departure time and closed the train doors ahead of schedule. Yes, you read that correctly; 25 seconds early. The commuter train left at 7:11:35 a.m., instead of the scheduled 7:12 a.m., on May 11, 2018.

Personalization 147

Personalization Management Customer Service 147

USAN

FEBRUARY 23, 2022

Write an internal press release. One helpful way to “begin at the end” is to compose a press release, imagining your new customer experience offerings launching publicly. The value of the press release doesn’t stop there. Assess your key business objectives.

Cloud contact 52

Cloud contact Finance contact center solutions Contact Center 52

Beyond Philosophy

MAY 20, 2015

Oracle released a research report in 2012 – “Why Customer Satisfaction Is No Longer Good Enough” – in which it was revealed that 81% of consumers would be willing to pay more for a superior customer service experience, with nearly half (44%) willing to pay a premium of more than 5% (Oracle Press Release, December 2012).

Airlines 400

Airlines Wait times Self service Enterprise 400

Interactions

JANUARY 25, 2023

To learn more, check out our press release. Plus, the patent’s capabilities can be broadened to identify any attribute from speech, including not only a speaker’s intent, but also their emotional state and select demographic information.

Virtual Agent 62

Virtual Agent Wait times Technology Customer Experience 62

ShepHyken

APRIL 25, 2022

They also expect a faster, more intimate interaction and the option for automation technology, according to a press release on the findings. (Retail Customer Experience) More than half, 60%, of consumers would rather sit in a traffic jam than have a poor customer experience, according to a Telus International survey.

Customer Service 161

Customer Service B2B Surveys Best practices 161

Language I/O

JUNE 26, 2020

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52

52

Interactions

JANUARY 25, 2023

To learn more, check out our press release. Plus, the patent’s capabilities can be broadened to identify any attribute from speech, including not only a speaker’s intent, but also their emotional state and select demographic information.

Virtual Agent 62

Virtual Agent Wait times Technology Customer Experience 62

Spearline

DECEMBER 22, 2020

In this press release references to Deloitte are references to Deloitte Ireland LLP. The information contained in this press release is correct at the time of going to press. Our people have the leadership capabilities, experience and insight to collaborate with clients so they can move forward with confidence.

Technology 98

Technology Telecommunications Consulting Consulting 98

COPC

MAY 31, 2022

COPC CX Standard for Customer Operations and COPC CX Standard for Contact Centers, Release 7.0 Each month, a data-rich report is released, followed by an interactive expert-led webinar to review the findings. This esteemed group of leaders was passionate about solving a pressing problem that organizations were experiencing.”

Best practices 102

Best practices Customer Experience outsourcing Consulting 102

ShepHyken

JANUARY 25, 2019

Applying Mr. Albert: 365+ Einstein-Inspired Brain Boosts, her 62nd book, was released by HRD Press in 2018. Principled Persuasion, a more recent title, was designated a Director’s Choice by the Doubleday Book Club. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Scripts 288

Scripts Education Best practices Personalization 288

ShepHyken

MAY 16, 2022

My Comment: This is more of a press release announcing the investment that Southwest Airlines is making into the customer experience. Power 2022 North America Airline Satisfaction Study.

Customer Service 161

Customer Service Airlines Metrics Journey mapping 161

CX Global Media

APRIL 27, 2017

Source: Press Release. It’s an energizing docuedutainment (don’t look it up I made it up) podcast released each Wednesday and hosted by Jim Rembach. Avoid Losing with Gamification. A few years ago a report by Gartner concluded that there are potential hazards in the use of gamification.

Gamification 227

Gamification Call Center Morale Contact Center 227