press 
Beyond Philosophy
SEPTEMBER 26, 2019
One of the things that came up was the question, when marketing an idea or organization, is any press good press? So, the idea that any press is good press is valid. Not always, of course, but if you were unknown, it might do better for you to get negative press than to get none at all. Is any press good press?
ShepHyken
MARCH 9, 2022
Now there is a new way to approach leadership with an idea, which is to write a Fictional Press Release. . The Fictional Press Release is probably not what you think it is. does not refer to the contents of the press release, but instead, to the idea that the press release will never be posted or published.
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ConvergeOne
JANUARY 23, 2024
With customer experience at the core of its mission, Press Ganey set out to design a cloud-hosted, self-service platform that would give providers access to dashboards with insights and advanced analytics. This platform would help providers improve safety, clinical excellence, workforce engagement, and the patient experience.
ShepHyken
AUGUST 10, 2022
We’ve called the customer support line, and a pre-recorded message answers stating, “Press one for this, two for that, etc., She politely informed me that I had pressed the wrong option. I should have pressed number three, and she would be happy to transfer me. . We’ve all experienced it. I listened to the prompts.
Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group
Most companies looking to ditch a "Press 1" experience struggle with where to start and how to infuse natural language into their existing technology stack. Join this webinar with TechStyle Fashion Group, who recession-proofed their contact center with personalized and frictionless experiences to customers who prefer self-service.
Beyond Philosophy
JUNE 16, 2015
Maybe you believe that there is no such thing as bad press. The post Think There’s No Such Thing as Bad Press? You might think this type of thing doesn’t matter in the long run or that people forget the bad stuff when a new shiny object appears. To some extent, this is true. And they have more influence than you thought, too.
AWS Machine Learning
MARCH 30, 2023
Terms like high-press , middle-press , and low-press are often used to describe the amount of room a defending team is allowing their opponents when moving towards their goal before applying pressure on the ball. The recent history of Bundesliga club FC Köln emphasizes the effect of different pressing styles on a team’s success.
Speaker: Brian Morin, CMO & Phillip Fisher, CX Consultant at SmartAction
Join Brian Morin, CMO, and Phillip Fisher, CX Consultant as they discuss how IVA (Intelligent Virtual Assistants) powered by advanced speech recognition and natural language processing are replacing the traditional IVR (Interactive Voice Response) with “How can I help you today,” instead of “Press 1” and helping customers self-serve common requests.
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