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Key Financial Services Materials to Translate for Your Non-English Speaking Clients

Certified Languages International

LEP consumers face unique challenges in accessing financial products, understanding financial documents, and resolving issues with financial institutions.” – Consumer Financial Protection Bureau (CFPB) In short, your potential LEP customers are struggling to get the information they need. Not exactly. That is a tall order.

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Data Privacy Laws 2022 – Are You Compliant?

CSM Magazine

As the world is becoming more digital than ever, new data privacy laws are being introduced, and some old ones are being amended. With every passing year, these data privacy laws are getting more stringent. These laws are a shield for consumers against the exploitation of their data. General Data Protection Regulation (GDPR).

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Customer Data Management: Benefits & Best Practices

OctopusTech

Data of customers act as a lifeline for any business. This important piece of information contains consumer preferences, behaviors, and needs. By understanding the needs of consumers in a better manner, they can improve the interaction levels, customer engagement rate, and retention rate.

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Complying with the New Consumer Privacy Laws

CallSource Insights

Learn how to best comply with CCPA and other new privacy laws. On January 1st, 2020 the California Consumer Privacy Act (CCPA) went into effect. The author strongly recommends that any business concerned about complying with the new consumer privacy laws promptly consult with legal counsel.

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The Challenges of Managing Customer Data in Contact Centers

NobelBiz

Beyond adhering to data privacy laws and regulations, contact centers should implement better practices for enforcing customer data security and protection. We will also discuss why customer data privacy and security matter for contact centers. Why customer data privacy and security matter for contact centers? are employed.

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The Challenges of Managing Customer Data in Contact Centers

NobelBiz

Beyond adhering to data privacy laws and regulations, contact centers should implement better practices for enforcing customer data security and protection. We will also discuss why customer data privacy and security matter for contact centers. Why customer data privacy and security matter for contact centers? are employed.

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3 ways to secure your contact center when working from home

Talkdesk

Privacy has significantly grown in importance. Until recently, conversations about privacy were generally restricted to experts in that area but this has shifted. Some countries have developed specific legislation that is both raising the bar on privacy as well as impacting global policies.