Creative Virtual

OCTOBER 6, 2022

One of these technologies is machine translation which has seen huge improvement in recent years. Developments over the past two years have greatly increased the accuracy and reliability of many translation engine applications. A translation engine is utilised to translate that input into English.

Virtual Agent 64

Virtual Agent Customer Service Engineering Self service 64

CX Global Media

JUNE 6, 2017

Globo HQ is a platform that gives your contact center the ability to access any channel language support. The company offers on-demand human interpreters and translators to help clients to communicate in various language, culture, business, and vertical markets. Yet the foundation of all translated texts is still human translation.

Contact Center 176

Contact Center Government Healthcare Call Center 176

Certified Languages International

DECEMBER 22, 2023

Whether your business needs document translation services for legal documents or you’re seeking ongoing language support, it’s important to know how and where you can access these services. Customer experience : Accurate translations and interpretations enable positive experiences for customers, users, and stakeholders.

Revenue potential 40

Revenue potential Best practices Marketing Customer Service 40

Steve DiGioia

MAY 1, 2023

Great Service Doesn’t Necessarily Translate Into Loyalty While excellent service can make customers feel appreciated and valued, it doesn’t guarantee loyalty. Customers can be swayed by factors such as convenience, price, and product quality.

Customer Service 162

Customer Service Marketing Personalization Management 162

CSM Magazine

APRIL 18, 2024

Real-time Language Translation With LLMs, businesses can offer real-time translation services, breaking down language barriers and making customer service more accessible to non-English speakers. This can enhance customer satisfaction and help companies reach a wider audience.

Chatbots 52

Chatbots Feedback Wait times Customer Service 52

Certified Languages International

JANUARY 29, 2024

From deciphering financial terminology to providing properly translated income statements to understanding convoluted application questions about loan agreements—there are common challenges in mortgage interpreting , and it’s easy to get lost.

Banking 40

Banking industry standards Government Healthcare 40

Comm100

SEPTEMBER 26, 2023

Even better, when live chat is integrated with other key data platforms , such as CRMs, the agent gains an even richer understanding of the customer, enabling supercharged personalization. Omnichannel customer engagement platforms connect every digital channel into one platform and unified inbox.

Personalization 69

Personalization Chatbots Surveys Engineering 69

JivoChat

MARCH 12, 2023

1- Flexibility An obvious benefit of online learning tools and platforms is the degree of flexibility they offer to students. Many platforms use speech recognition technology. Leading education platforms use gamification elements to enhance the efficiency of learning.

Education 75

Education Technology Gamification Entertainment 75

AWS Machine Learning

AUGUST 17, 2022

Customers all over the world gain hands-on experience with the AWS platform, products, and services in their native language. On average, the team manages 48,000 projects across all digital assets yearly, which amounts to over 3 billion translated words. How AWSLOC uses Amazon Translate.

Engineering 79

Engineering Government Analytics Best practices 79

Certified Languages International

JANUARY 16, 2024

Accurate medical interpretation and translation services facilitate clear communication, understanding, and trust between patients and healthcare providers. But what exactly distinguishes medical interpretation versus translation, and how do these services support equitable, quality healthcare? What I s Medical Translation?

Healthcare 40

Healthcare Education Analytics Technology 40

Comm100

NOVEMBER 14, 2023

This is why any customer service software or platform must be universally accessible to its staff that use it, as well as its end users. Accessible software for staff translates into an inclusive workplace. This means that the page structure and content can be read by a screen reader and translated into speech or braille to the agent.

Technology 52

Technology Morale Customer Service 52

delighted

NOVEMBER 10, 2021

Whether you’re expanding into a market for the first time, or securing your foothold in international territory, understanding cultural differences and how that translates to audience expectations is business-critical. With Translations, you’ll be able to customize survey translations within the Delighted platform.

Surveys 86

Surveys Feedback Benchmark Metrics 86

TechSee

MARCH 21, 2024

For providers, the high failure rate of self-installations translates into increased support calls, higher volumes of technician dispatches, and soaring operational costs. Low-Code Management: Our platform allows easy customization and optimization of the installation flow, ensuring it can be adapted to any service provider’s needs.

Self service 124

Self service APIs Upselling Contact Center 124

CSM Magazine

APRIL 16, 2024

Online casinos are not just places for digital entertainment; they are platforms where the experience of each user can define the longevity and success of the casino itself. It is one of the most important things that keeps players connected and engaged with the platform.

Customer Support 52

Customer Support Entertainment Chatbots Self service 52

AWS Machine Learning

JANUARY 12, 2023

Using human interpreters for translation support is expensive, and infeasible since chats need real-time translation. Amazon Translate is a neural machine translation service that delivers fast, high-quality, affordable, and customizable language translation. Solution overview. There are two personas.

Customer Support 79

Customer Support APIs Scripts Enterprise 79

AWS Machine Learning

NOVEMBER 27, 2023

Coupled with other managed services such as Amazon Bedrock , Amazon SageMaker , and Amazon Elastic Kubernetes Service (Amazon EKS), these instances provide developers with the industry’s best platform for building and deploying generative AI, HPC, and graphics applications. times larger and 1.4 times faster than H100 GPUs.

Enterprise 106

Enterprise Technology Personalization Management 106

CSM Magazine

JULY 2, 2020

Their ability to scale up and respond quickly, with the right tone and translation quality, will have impacted their customer relationships, company image and success going forward. Emotional intelligence in translated messages. Testing times for travel. Many of us have experienced travel industry customer service during this crisis.

SaaS 98

SaaS Entertainment CRM Customer Service 98

JivoChat

FEBRUARY 22, 2023

This includes translating written content, as well as adapting visuals and images to be culturally appropriate and relatable. When you are trying to adapt your content, you can use the best software localization services to translate your work into the relevant local language.

Marketing 75

Marketing outsourcing Engineering Technology 75

ShepHyken

JANUARY 29, 2021

This week we feature an article from babelforce, a global cloud communications platform. Not only will it improve the image your customers have about your company, but it also translates to fewer calls from customers. Babelforce is a global cloud communications platform focused on No-Code integration and automation.

Best practices 227

Best practices Contact Center Interactive Voice Response Call Center 227

Comm100

FEBRUARY 1, 2022

A digital omnichannel platform allows schools to easily expand the scope of their digital channel offering. Integrating a bot into an omnichannel platform allows the benefits of automation to reach every digital channel. Another feature that certain digital omnichannel platforms provide is auto-chat translation.

Chatbots 76

Chatbots Education Wait times Personalization 76

Certified Languages International

DECEMBER 22, 2023

Improve the Patient Experience with Medical Translation from CLI Addressing Communication Gaps in Healthcare Language barriers can obstruct effective patient-provider communication and quality of care. Medical Interpretation vs. Translation Interpretation and translation services are essential in healthcare.

Healthcare 40

Healthcare Quality management Personalization Management 40

BlueOcean

OCTOBER 4, 2023

On Phone Interpretation At its core, on-phone interpretation is a seamless process linking your agent and customer, through a cloud-based platform, with a live interpreter trained in your brand and business. With the integration of the platform and an effective IVR, your customer accesses support end-to-end in the language of their choice.

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

AWS Machine Learning

AUGUST 25, 2022

Enterprise and government customers are migrating their manual translation workloads to take advantage of automated ML translation services. For a complete list of available translation pairs, refer to Supported languages and language codes. Solution overview.

Government 65

Government Accountability Enterprise Technology 65

Certified Languages International

SEPTEMBER 21, 2020

They’re using videoconferencing platforms like Zoom, GoToMeeting, and Webex that were not specifically designed to add medical interpreters into care delivery. And telemedicine platforms like American Well, Teladoc, and Doxy.me This spring, we further enhanced our VRI platform and added a new three-way video call feature.

Healthcare 98

Healthcare Technology Personalization 98

Comm100

NOVEMBER 8, 2023

Omnichannel Support: The Gold Standard In today’s digital age, players engage with gaming and gambling platforms across a plethora of channels: mobile apps, websites, social media, and more. For VIPs, who might frequently switch between platforms, this consistency is paramount to a fluid and convenient experience.

Brand ambassadors 52

Brand ambassadors APIs Chatbots Technology 52

Certified Languages International

FEBRUARY 5, 2024

Video Remote Interpreting Video remote interpreting (VRI) enables a visual, virtual connection with a Spanish interpreter using CLI’s secure MERFi platform. How Do Machine Translation Services Compare to Human Interpreter s ? What is the difference between a Spanish translator vs interpreter?

Healthcare 40

Healthcare Banking Personalization Technology 40

AWS Machine Learning

JULY 19, 2022

Over the last few years, online education platforms have seen an increase in adoption of and an uptick in demand for video-based learnings because it offers an effective medium to engage learners. Localizing content mainly includes translating original voices into new languages and adding visual aids such as subtitles.

Engineering 85

Engineering APIs Education Best practices 85

Comm100

AUGUST 1, 2023

Auto-chat translation With auto-chat translation embedded within live chat, visitors can speak with an agent in their preferred language, and the agents’ messages will be automatically translated back in that chosen language. These platforms connect every digital channel into one platform and unified inbox.

Personalization 63

Personalization Customer Service Surveys Advertising 63

CSM Magazine

OCTOBER 18, 2023

Zenarate, the leading AI Simulation Training platform for customer-facing agents, today announced a significant expansion in its language capabilities along with new “Deep Insights” reporting for improved agent feedback. The company’s AI Coach platform now supports 79 languages, the most options in the industry.

Coaching 59

Coaching Feedback Telecommunications First call resolution 59

AWS Machine Learning

FEBRUARY 27, 2024

Together with a central data platform team, the data science teams bring innovation and digital transformation through AI and ML solutions to the organization. In Axfood’s case, a well-functioning pipeline for this purpose was already set up using SageMaker notebooks and orchestrated by the third-party workflow management platform Airflow.

Best practices 115

Best practices Engineering Scripts Analytics 115

CSM Magazine

MARCH 14, 2022

Happy Scribe: Lightning-fast in audio translation services. Happy Scribe provides audio translator software that is easy to use and lightning fast with high levels of accuracy. The way you can translate from one language to another is beneficial for customers since they can do it quickly within a short period of time.

Customer centricity 98

Customer centricity Feedback Personalization Sales 98

CSM Magazine

APRIL 7, 2021

AI has opened up opportunities for more people to become professional translators. Camila Pohlmann, Head of Community Ops at Unbabel , highlights three things that have changed about the translator role. AI and machine translation have come a long way since its early days. Let’s take a look at how.

Feedback 52

Feedback Customer Service Customer Support Personalization 52

Quiq

FEBRUARY 3, 2023

The best way to do that is with a conversational AI platform. What a conversational AI platform can do in the travel industry. A conversational AI platform like Quiq can help support your travel business’s customer service team with tools designed to speed conversations and improve your brand experience.

Customer Service 80

Customer Service Chatbots Airlines Feedback 80

Expivia

FEBRUARY 15, 2024

This tool does more than analyze data; it translates information into actionable strategies, enabling businesses to enhance customer satisfaction and operational efficiency in ways previously unimaginable. No more looking at dashboards, you prompt it and see the data you want to see.

Virtual Agent 75

Virtual Agent APIs Analytics Chatbots 75

Certified Languages International

MARCH 16, 2020

Lots of public institutions are sharing their translated materials. This fact sheet, currently translated into 15 languages, includes basic information on how the virus spreads, an overview of the symptoms, and steps individuals can take on how to prevent the spread of germs. Luckily, you don’t have to start from scratch.

Healthcare 116

Healthcare Education Personalization 116

Nexmo

JUNE 13, 2019

So, in this walkthrough, we are going to recreate the game of telephone utilizing Ruby on Rails, the Nexmo Voice API, and Google Cloud Platform Speech to Text and Translate APIs. Google Cloud Platform Account. Setting Up a Google Cloud Platform Account. Let’s begin! Prerequisites. Nexmo Account. Setting Up ngrok.

APIs 73

APIs Accountability Entertainment Personalization 73

Nexmo

JUNE 13, 2019

So, in this walkthrough, we are going to recreate the game of telephone utilizing Ruby on Rails, the Nexmo Voice API, and Google Cloud Platform Speech to Text and Translate APIs. Google Cloud Platform Account. Setting Up a Google Cloud Platform Account. Let’s begin! Prerequisites. Nexmo Account. Setting Up ngrok.

APIs 73

APIs Accountability Entertainment Personalization 73