Zappix

FEBRUARY 14, 2024

(PRWEB) Feb 14, 2024 Zappix , a Digital Patient Engagement Solutions leader, reports significant reductions in no-shows and late cancellations for Gastroenterology and Endoscopy clients utilizing its platform throughout 2023. In addition, Zappix connects patients with external review sites to improve the competitiveness of the providers.

Healthcare 52

Healthcare Analytics Surveys Marketing 52

Zappix

FEBRUARY 6, 2024

PRWEB) Feb 6, 2024 Zappix , a leading provider of AI-Powered Digital Engagement Platform, is delighted to announce the launch of the enhanced Zappix Digital Outreach product. The enhanced capabilities include: Upgraded Customer Data Platform (CDP) capabilities to allow flexible data structures and expanded integration of 3rd party systems.

Interactive Voice Response 52

Interactive Voice Response Analytics Self service Enterprise 52

JivoChat

AUGUST 22, 2023

Choose a Blogging Platform Once you have a plan for your blog, and the visual identity and domain name are defined, it’s time to put your ideas into action. Choose a blogging platform that enables you to create your blog’s interface, add all the features you want, easily upload new content whenever you need, and manage your blog.

Engineering 75

Engineering Analytics Best practices Customer Support 75

CSM Magazine

AUGUST 23, 2023

Another way for businesses to employ automation is to schedule social media updates using their CRM platform regularly. Two-Way Texting and Chatbot Two-way texting through SMS messaging has gained popularity among businesses as a communication channel to engage prospects and existing borrowers.

CRM 52

CRM Real estate Chatbots Construction 52

TechSee

MAY 19, 2021

Predict the Future with Data Analytics. Using AI-driven predictive analytics tools, companies can draw insights from end-to-end customer data to track, predict, and personalize the customer’s journey, with the ultimate goal of boosting brand loyalty. Strengthen Customer Relationships with Emotion Analytics.

Technology 159

Technology Customer Service Technical Support Analytics 159

TechSee

FEBRUARY 2, 2022

Data Analytics. Using AI-driven predictive analytics tools, companies can draw insights from end-to-end customer data to track, predict, and personalize the customer’s journey, with the ultimate goal of boosting brand loyalty. Emotion Analytics. In today’s digital age, companies can get a 360? Commitment to Social Networks.

Call Center 124

Call Center Technology Interactive Voice Response Analytics 124

MiaRec

JUNE 16, 2023

Most Voice Analytics solutions for contact centers offer either Machine Learning-based or lexicon-based Sentiment Analysis to help you understand how customers are feeling during calls. Sentiment Analysis is the process of analyzing written or spoken texts to determine the emotional tone of the conversation. What Is Sentiment Analysis?

Contact Center 66

Contact Center Analytics Customer Experience 66

DMG Consulting

JANUARY 24, 2023

Interaction Analytics Helps Companies Hear their Customers View this article on the publisher’s website. INTERACTION analytics (IA) is a must-have solution for enterprises that want to understand and enhance their customer experience. Conversation analysis to detect and analyze interruptions, over-talk, cross-talk, and silence.

Analytics 62

Analytics Enterprise Quality management Contact Center 62

The Northridge Group

AUGUST 10, 2021

Taking a deeper dive by honing-in on the data that is readily available to you and investing in the right analytics practices can help you improve customer satisfaction, propel your business forward and take your customer experience from great to even greater. Leverage Contact Center Analytics.

Analytics 162

Analytics Interactive Voice Response Contact Center Coaching 162

JustCall

JANUARY 5, 2023

Speech analytics software analyses live or recorded calls and interpret emotional indicators. Speech analytics software uses artificial intelligence to analyze spoken language similar to voice recognition software. What is Speech analytics? Significance of Speech Analytics. Some Best Speech Analytics Software.

Analytics 52

Analytics Coaching Call Center APIs 52

CSM Magazine

MARCH 17, 2023

MyQualityTeam is launching an innovative new agent performance platform to UK contact centres this month, helping managers upskill agents and optimise performance. To celebrate the launch, a 30 day free trial is available for any contact centre managers who want to experience the new platform and the difference it can make to their teams.

Analytics 52

Analytics SaaS Quality management Feedback 52

Lumoa

MARCH 6, 2023

Garen Di Bernardo, Product Marketing Manager for Lumoa- a feedback analytics platform- provided some valuable tips on how to read customer conversations in an insightful webinar. Final Thoughts Why is Customer Conversational Analytics Important? Customer insights gleaned from feedback can be beneficial in several ways.

Analytics 83

Analytics Feedback Marketing Metrics 83

AWS Machine Learning

SEPTEMBER 19, 2023

Technical challenges with multi-modal data further include the complexity of integrating and modeling different data types, the difficulty of combining data from multiple modalities (text, images, audio, video), and the need for advanced computer science skills and sophisticated analysis tools.

Marketing 103

Marketing APIs Engineering Analytics 103

Lumoa

FEBRUARY 7, 2023

From qualitative to quantitative information, actively soliciting feedback to passively analyzing user behavior, text analysis to interviews, VoC data collection can run the gamut. Analyzing this text and voice data can provide insight into what your customers are talking about, as well as the sentiment.

Customer centricity 169

Customer centricity Feedback Surveys Metrics 169

TeleDirect

DECEMBER 14, 2023

Today’s advanced call center technology goes much further and includes cloud-based software solutions, artificial intelligence, predictive analytics and omnichannel capabilities. At TeleDirect, we use our call center tech to connect with clients by email, social media, text, live chat and phone.

Call Center 62

Call Center Technology Interactive Voice Response Scripts 62

VirtualPBX

JANUARY 20, 2021

Having always accepted information about audio calls and voicemails, the integration now lets you choose the “Receive Text Message” option to have Zapier respond to SMS messages sent to your team members. Let’s see what it looks like to set up Zapier to wait for a text message and send notification of its receipt to the team’s Slack channel.

Call Logging 98

Call Logging Analytics Metrics Accountability 98

JustCall

MARCH 7, 2023

Add to that the heightened customer expectations today (especially after the pandemic), and you will see the need for a robust analytics contact center solution. What Is Contact Center Analytics? Much like every other department of a business needs analytical insight to function well, so does the contact center.

Contact Center 52

Contact Center Analytics Average Handle Time Call Center 52

Connect

APRIL 18, 2024

Gen AI is a trending topic because businesses and consumers are captivated by the potential applications the technology holds in how the world works and engages, with the AI arms race between OpenAI, Microsoft, Google, and Meta escalating with the public release of platforms like ChatGPT, Bing Chat, Baard (now Gemini) and Meta AI.

Virtual Agent 74

Virtual Agent Chatbots Average Handle Time Engineering 74

JivoChat

JUNE 27, 2023

Therefore, you should choose a platform that allows you to enjoy artificial intelligence skills to create all your pages within minutes. For example, giving you the option to add images, change colors, and include text. It’s possible to add your own images and text, for instance.

Analytics 75

Analytics Advertising Personalization Self service 75

SmartAction

NOVEMBER 15, 2023

Self-Service Analytics Data analytics plays a crucial role in refining self-service strategies. By analyzing customer interactions with self-service platforms, companies can make informed decisions that lead to more effective self-service solutions. This level of personalization enhances customer engagement and drives sales.

Self service 97

Self service Virtual Agent Chatbots Analytics 97

Momentum Telecom

OCTOBER 19, 2023

1 And as 65% of consumers prefer to call companies over other channels like texting or emailing , 2 it’s clear phones aren’t going away anytime soon. We designed our award-winning cloud voice solution to offer businesses a truly unified communications platform. Contact Momentum today to learn more.

voip 97

voip Analytics Management 97

JustCall

JANUARY 29, 2024

Advanced platform features: The dialer you bring in comes as part of wider platform features. In comparison, Kixie only offers limited platform features. more expensive than JustCall’s, despite offering fewer features both in the sales dialer and the overall platform. Kixie gets the basics right but falls short here.

Sales 52

Sales APIs Analytics Abandon rate 52

JustCall

SEPTEMBER 8, 2023

Recognizing this transformative potential of AI, we’re introducing our new Conversation Intelligence platform — JustCall iQ, a platform dedicated to delivering AI-powered voice and SMS features for customer-facing teams to become more productive and perform at their peak. What’s New with JustCall iQ Plans?

Scripts 52

Scripts Coaching Analytics Sales 52

CSM Magazine

APRIL 4, 2024

Central to the success of any affiliate marketing initiative are the best affiliate programs, which provide a platform for brands to collaborate with affiliates and harness their marketing prowess to drive sales and brand awareness.

Marketing 52

Marketing Education Consulting Consulting 52

VirtualPBX

MARCH 7, 2024

Integration with other technologies: VoIP seamlessly integrates with various software applications, such as CRM systems and unified communications platforms, enhancing productivity and collaboration. Limited features: PSTN lacks many features offered by VoIP, including handling call routing, text messaging, integrations, and more.

voip 59

voip Telecommunications Wireless CRM 59

CSM Magazine

JANUARY 17, 2024

In this scenario, collaborating with a reliable, high quality Enterprise Video Platform can take your marketing strategy to the next level. This is a facility that will be available across your entire organization What Is An Enterprise Video Platform? How Can Enterprise Video Platforms Transform Communication?

Enterprise 52

Enterprise Analytics Marketing Sales 52

Lumoa

OCTOBER 31, 2021

The Lumoa platform has been integrated into Forsta’s world-class experience platform to provide advanced AI-driven analytics to customers seeking to quickly identify the trends and insights that matter the most. This includes any unstructured feedback from survey responses to online reviews and customer support conversations.

Feedback 83

Feedback Surveys Customer centricity Analytics 83

Solvvy

JULY 13, 2022

Solvvy Surveys give you all the tools you need to collect and measure CSAT scores, analyze the customer experience with in-depth analytics on each interaction, and embed new rescue programs within the interaction flow itself to ensure that experience ends with a satisfied response. Close the Loop on Customer Feedback with Solvvy Surveys.

Surveys 109

Surveys Feedback Analytics Engineering 109

JustCall

OCTOBER 25, 2023

They may seek additional information over email, receive updates or alerts over text messages, look for assistance through live chat, and the list goes on. It is not just the subscription costs that will accrue but also the expenses related to operating and maintaining these platforms. Plus, the cost of remuneration for employees.

call center software 52

call center software Contact center software CRM Call Logging 52

JustCall

OCTOBER 11, 2023

SMS Response Automation: The Harbinger of Instant Connectivity When time is of the essence, automated messaging can come to the rescue and offer the following benefits: 24/7 Direct Contact Text messaging is already popular as an instant and direct form of communication. With SMS response automation, businesses bring down latency to a minimum.

Average Handle Time 52

Average Handle Time Analytics Personalization Metrics 52

PeopleMetrics

MARCH 25, 2021

Good open-ended survey questions allow respondents to provide feedback in their own words via qualitative free-form written text fields. Without this additional context, experience measurement professionals wouldn't have enough information to determine the best way to go about fixing respondent problems. Watch on YouTube. ? ? ?.

Surveys 62

Surveys Analytics Feedback Accountability 62

DMG Consulting

OCTOBER 8, 2019

Question: I’ve heard of speech analytics to analyze phone calls; what’s used for the new digital channels? Answer: Interaction analytics (IA), which combines speech and text analytics capabilities, enables enterprises to gain insights from both voice and digital channels.

Analytics 92

Analytics Enterprise Contact Center Technology 92

SmartAction

MARCH 7, 2023

Right now, according to Gartner, more than 70% of business professionals regularly interact with conversational platforms. If IVAs drive the CAI platform that lies at the heart of multichannel communication strategies, then the IVA has fully moved from “nice-to-have” to “must-have” status. Advances in IVAs could not be more timely.

Multichannel 82

Multichannel Virtual Agent Self service Accountability 82

AWS Machine Learning

SEPTEMBER 1, 2023

Furthermore, we deep dive on the most common generative AI use case of text-to-text applications and LLM operations (LLMOps), a subset of FMOps. Platform team – Architects are responsible for the overall cloud architecture of the business and how all the different services are connected together.

Engineering 105

Engineering Accountability Construction APIs 105

JustCall

NOVEMBER 25, 2022

For meeting the goal of quality control, speech analytics software examines live or recorded calls and decodes emotional signs. Similar to voice recognition software, speech analytics software analyzes spoken language through artificial intelligence. Give call center agents instructions using call center voice analytics software.

Analytics 52

Analytics Cloud contact Coaching Telecommunications 52

AWS Machine Learning

SEPTEMBER 27, 2023

MDaudit provides a cloud-based billing compliance and revenue integrity software as a service (SaaS) platform to more than 70,000 healthcare providers and 1,500 healthcare facilities, ensuring healthcare customers maintain regulatory compliance and retain revenue. This prompts an AWS Lambda function to initiate Amazon Textract.

Healthcare 101

Healthcare Engineering SaaS Analytics 101