Cisco - Contact Center

FEBRUARY 26, 2024

By shifting from point-solutions to a cybersecurity platform approach, IT and security teams significantly improve their efficiency and security outcomes. Security Service Edge (SSE) projects are… Read more on Cisco Blogs

101

101

AWS Machine Learning

APRIL 16, 2024

Because their data and model weights are incredibly valuable, customers require them to stay protected, secure, and private, whether that’s from their own administrator’s accounts, their customers, vulnerabilities in software running in their own environments, or even their cloud service provider from having access.

Engineering 120

Engineering Personalization Accountability Customer Experience 120

CSM Magazine

APRIL 22, 2024

Explore key trends in online gambling customer service, including AI integration, personalization, and enhanced security, shaping the future of player satisfaction and loyalty. Data-Driven Personalization Online gambling platforms collect vast amounts of data on user behavior, preferences, and play patterns.

Customer Service 52

Customer Service Entertainment Chatbots Analytics 52

Cisco - Contact Center

DECEMBER 11, 2023

In June of 2022 at the RSA Conference, we announced our vision for the Cisco Security Cloud Platform. We set out to provide an integrated experience to securely connect people and devices everywhere… Read more on Cisco Blogs

70

70

Cisco - Contact Center

MARCH 18, 2024

Join the guided tour outside the Security Operations Center, where we’ll discuss real time network traffic of the RSA Conference, as seen in the NetWitness platform. Engineers will be using Cisco S… Read more on Cisco Blogs

Engineering 96

Engineering 96

Totango

JANUARY 3, 2024

Totango now offers integrations with leading revenue intelligence platforms Gong and Chorus to help teams enhance operational efficiency and leverage the insights gleaned from customer interactions to drive strategic decision-making. Totango’s integration process is simple and secure.

Revenue potential 102

Revenue potential Enterprise Accountability Marketing 102

AWS Machine Learning

APRIL 11, 2024

The company is combining this expertise with the highly scalable, reliable, and secure AWS Cloud infrastructure to help customers run advanced graphics, machine learning, and generative AI workloads at an accelerated pace. AWS HealthOmics with the NVIDIA BioNeMo platform will accelerate generative AI in biology and drug discovery. (To

Entertainment 100

Entertainment Marketing Best practices Technology 100

Outsource Consultants

APRIL 15, 2024

Political campaigns are a whirlwind of activity, and with this year’s election approaching, securing the right call center partner is crucial. Time is of the Essence The window for securing a qualified political call center can be tight. Don’t wait until the last minute! Ready…Set…Go!

Call Center 67

Call Center Telemarketing Self service Surveys 67

AWS Machine Learning

APRIL 18, 2024

It’s the AI-powered platform for work that connects people, conversations, apps, and systems together in one place. This keeps customer data in Slack at all times and upholds the same security practices and compliance standards that customers expect from Slack itself. Leave your thoughts and questions in the comments section.

Enterprise 96

Enterprise Analytics Metrics Accountability 96

OctopusTech

MARCH 27, 2024

Web hosting services provide stability to websites because they are always available, secure, and able to manage the numerous demands of their users. Security Features: Data security and ensuring the security of your website are the key things to do. HostGator is one of the cheapest hosting platforms for nonprofits.

Customer Support 62

Customer Support Management Technology Customer Experience 62

OctopusTech

APRIL 24, 2024

Think of the Shopify platform as a virtual marketplace where you open your own “shop.” Safe and Secure: Keeping the data of your store and customers secure is first and most important for Shopify. Security won’t keep you awake at night. It is all about learning the terrain of financials.

Technical Support 62

Technical Support Management 62

CSM Magazine

FEBRUARY 13, 2024

This comprehensive platform not only provides a wide variety of sports and events to place bets on but also ensures that users can enjoy an engaging and dynamic betting experience anytime, anywhere. Security and Fair Play In the realm of online betting and gaming, the importance of security and fair play cannot be overstated.

Marketing 52

Marketing Banking Accountability Technology 52

AWS Machine Learning

NOVEMBER 16, 2023

Since 2014, the company has been offering customers its Philips HealthSuite Platform, which orchestrates dozens of AWS services that healthcare and life sciences companies use to improve patient care. In this post, we describe how Philips partnered with AWS to develop AI ToolSuite—a scalable, secure, and compliant ML platform on SageMaker.

Healthcare 91

Healthcare Government Engineering APIs 91

CSM Magazine

MARCH 1, 2024

Imagine a world where trading cryptocurrencies feels as easy and secure as buying your morning coffee. Here’s where technology steps in, transforming the way platforms interact with their users. By analyzing this data, platforms can identify common pain points, rectifying them to streamline the user journey.

Finance 52

Finance Big data Feedback Technology 52

TechSee

SEPTEMBER 21, 2023

This is the vision behind Sophie AI, the world’s first multisensory AI platform for the enterprise. As a Generative AI enterprise platform, Sophie AI is built to secularly observe, learn and interact at scale, helping your agents, engineers and end-customers.

Engineering 109

Engineering Enterprise Chatbots Self service 109

AWS Machine Learning

MARCH 22, 2024

The AI Content Generator powered by Amazon Bedrock is an app available on the Contentful Marketplace that allows users to create, rewrite, summarize, and translate content using cutting-edge generative artificial intelligence (AI) models available and accessible through Amazon Bedrock in a simple and secure manner.

Engineering 90

Engineering Consulting Consulting Enterprise 90

CSM Magazine

MARCH 28, 2024

Notably, online casinos accepting cryptocurrency offer players a myriad of advantages over traditional platforms, including transparency, enhanced security, and the convenience of faster and cheaper transactions. Dispute and Complaint Management: Efficiently resolves disputes and complaints, fostering a positive reputation.

Customer Support 52

Customer Support Education Chatbots Accountability 52

CSM Magazine

FEBRUARY 21, 2024

HealthTech: Revolutionizing Healthcare with Digital Solutions Web development services, therefore, serve the same basic role in HealthTech in this context, helping to launch and scale platforms that improve patient care, streamline operations, and ensure security of information.

Finance 52

Finance Healthcare Banking Education 52

Cisco - Contact Center

MAY 9, 2023

As the operator of the industry’s largest cloud networking service, Cisco Meraki places advanced security as a top focus of our platform. In keeping with our commitment to securely serve our c… Read more on Cisco Blogs

Government 98

Government 98

Lumoa

JANUARY 8, 2024

This is where stepping up to a text analysis software or a comprehensive customer experience platform becomes a big move for your business. Summarization: With generative AI getting more recognition, having this is almost a must on any platform. Data Security: Does it practice robust security measures to protect sensitive information?

Feedback 157

Feedback Analytics Multichannel Surveys 157

JivoChat

JULY 23, 2023

Flare Network is a decentralized platform that utilizes distributed ledger technology (DLT) to facilitate smart contracts and digital asset interoperability. Redefining Security, Privacy, and Speed with The FLR The Flare Network is a blockchain platform that seeks to redefine how we think about security, privacy, and speed.

Finance 75

Finance Technology Management 75

Momentum Telecom

JANUARY 9, 2024

Horizon Telecom marks Momentum’s seventh acquisition and serves as a strategic European entrance and foothold, providing a robust platform for expanded international capabilities. Horizon Telecom features its own Network Operating Centre (NOC), a distinctive Global Voice Platform, and an advanced Global Control Portal for clients.

Management 116

Management Customer centricity Enterprise Service level 116

AWS Machine Learning

MARCH 4, 2024

By building with Claude on Amazon Bedrock, we reduced itinerary generation costs by nearly 80% percent when we quickly created a scalable, secure AI platform that can organize our book content in minutes to deliver cohesive, highly accurate travel recommendations.

Benchmark 136

Benchmark Finance Engineering Enterprise 136

Inbenta

JUNE 14, 2023

DALLAS – [June 14, 2023] – Inbenta, a conversational AI platform designed to optimize customer experience, today announced the appointment of Adam Rivera to Chief Legal Officer. Rivera joins Inbenta from DoorDash where he served as a senior privacy leader, heading a global privacy compliance team for the platform.

Government 98

Government Chatbots Enterprise Marketing 98

Cisco - Contact Center

OCTOBER 4, 2023

The article is co-authored with Jesus Illescas, Cisco Software Engineer The Cisco Code Exchange platform gathers shared code repositories related to Cisco and open-source technologies for security,… Read more on Cisco Blogs

Engineering 89

Engineering Technology 89

CSM Magazine

APRIL 17, 2024

Multi-Channel Integration Today’s customers are on multiple platforms, and so should your chatbot be. Security and Compliance Security is non-negotiable. A chatbot must ensure customer data protection , adhere to privacy laws, and provide secure transactions, which are crucial for customer confidence in your brand.

Chatbots 52

Chatbots Analytics Accountability Feedback 52

Avoxi

MAY 18, 2022

Cibersys Driving Profitable Growth, Delivering More In-Demand LATAM Numbers with AVOXI Platform Cibersys has seen revenue growth through AVOXI's Flex program. Discover their success in expanding their LATAM number inventory for their clients - all on one centralized platform. appeared first on AVOXI.

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118

CSM Magazine

APRIL 16, 2024

A reliable and responsive customer support system is often regarded as a hallmark of legitimate platforms. Guiding New Users: For newcomers, navigating online casino platforms might be daunting. Upholding Security: Ensuring a secure gaming environment is imperative.

Customer Experience 52

Customer Experience Wait times Chatbots Customer Support 52

SharpenCX

OCTOBER 13, 2021

Invest in platforms that make collaboration and customer management easy. So, find a platform that allows your employees to talk to each other, access customer information, and see important metrics all in one place. How do you maintain the same level of data security and keep your customers and employees well supported virtually?

Contact Center 128

Contact Center Technology Coaching Analytics 128

24-7 InTouch

APRIL 26, 2024

This framework should address data privacy, security concerns, and ethical implications, ensuring AI systems perform without bias and respect user confidentiality. Clearly communicating how AI systems make decisions and how data is used can alleviate customer fears about data misuse and increase their engagement with AI-driven platforms.

Government 52

Government Customer centricity Technology Management 52

Cisco - Contact Center

JANUARY 22, 2024

This blog is about Cisco Secure Workload on premises platform hardware updates. The cluster hardware comprises of UCS servers and Nexus switches which are required to be upgraded with the EOL cycles… Read more on Cisco Blogs

70

70

Totango

OCTOBER 18, 2023

Leader” in the Grid® Report for Customer Success Software and “Leader” in Grid® Report for Customer Data Platform are two of our favorites and clearly demonstrate our commitment to driving customer business results. That’s why many CEOs and executive boards are turning to customer success teams to be the drivers for business growth.

Journey mapping 101

Journey mapping Enterprise Best practices Marketing 101

CSM Magazine

DECEMBER 22, 2023

Platform Engineering It involves creating platforms through applied sciences and involves making and overseeing do-it-yourself platforms within a company. Each platform is like a special layer, crafted and looked after by a specific product team. The AI simplifies tasks within the blockchain.

Technology 52

Technology Engineering Education Healthcare 52

CSM Magazine

MARCH 26, 2024

While things such as creating a better user experience and cutting transaction costs are valid ways of going about it, it is great to consider using white-label fintech platform software solutions. What you, as the company would buy from these providers is what’s known as a white-label fintech platform.

Finance 52

Finance Banking outsourcing Sales 52

CSM Magazine

FEBRUARY 20, 2024

This shift in expectations is prompting sports betting platforms to innovate, ensuring they not only meet but exceed these evolving customer service standards. By leveraging historical data and machine learning algorithms, betting platforms can offer highly tailored betting recommendations and anticipate customer needs before they arise.

Technology 52

Technology Customer Service Analytics Chatbots 52