Nexmo

MAY 2, 2019

That’s why we’re so proud that our customers have rated Nexmo, the Vonage API Platform, as a leader in ease of setup, implementation time, and user adoption. G2 Crowd, the leading B2B software rating service, has just released its Spring 2019 Grid Report, an aggregate rating of user satisfaction based on submitted reviews.

APIs 86

APIs Transportation B2B Consulting 86

Concentrix

FEBRUARY 25, 2020

The report, The Forrester Wave™: Customer Feedback Management Platforms, Q1 2020 states that Concentrix gains momentum with continued investments in innovation and services and that it. The post Concentrix and its CFM Software Platform named a “Strong Performer” in report by Independent Research Firm appeared first on Concentrix.

Feedback 62

Feedback Management 62

CSM Magazine

APRIL 26, 2024

However, a common issue users face is the significant time investment required to generate reports from their LMS. Fortunately, strategies and best practices exist that can help reduce the time spent on LMS reporting. By leveraging these templates, you can save time by avoiding starting from scratch each time you generate a report.

APIs 52

APIs Analytics Metrics Education 52

Lumoa

JANUARY 8, 2024

This is where stepping up to a text analysis software or a comprehensive customer experience platform becomes a big move for your business. Summarization: With generative AI getting more recognition, having this is almost a must on any platform. This feature distills lengthy feedback into concise reports.

Feedback 157

Feedback Analytics Multichannel Surveys 157

NobelBiz

APRIL 2, 2024

At the core of this modern transformation lie Enterprise Contact Center Solutions , sophisticated platforms designed to streamline communication, enhance productivity, and drive customer satisfaction. Focus on essential functionalities such as call routing, basic IVR systems, and basic reporting capabilities.

contact center solutions 106

contact center solutions Enterprise Contact Center Interactive Voice Response 106

Contact Center Pipeline

JUNE 9, 2021

Understandably, there were some early stumbles among companies that had no previous remote-work model in place and those that had not transitioned to cloud platforms. Overall, though, companies reported seeing the benefits of having a […].

Contact Center 279

Contact Center Technology Call Center 279

ConvergeOne

JANUARY 23, 2024

With customer experience at the core of its mission, Press Ganey set out to design a cloud-hosted, self-service platform that would give providers access to dashboards with insights and advanced analytics. This platform would help providers improve safety, clinical excellence, workforce engagement, and the patient experience.

Healthcare 93

Healthcare Engineering Self service Analytics 93

Zappix

APRIL 22, 2024

According to the Kyruus 2023 Patient Access Journey Report , digital tools are playing a pivotal role in reshaping how patients interact with healthcare systems. According to the Kyruus report: 65% of patients favor communication through texts, emails, or mobile app notifications.

Healthcare 52

Healthcare Customer Service Self service Personalization 52

Totango

OCTOBER 18, 2023

G2, the software industry’s largest and most trusted marketplace, unveiled its 2023 fall report, and Totango earned a staggering 49 badges, including 31 category leader badges. Visibility, segmentation, and executive reporting are tremendous strong suits for this platform, as is individual contributor planning and task-tracking.”—Juan

Journey mapping 101

Journey mapping Enterprise Best practices Marketing 101

DMG Consulting

MARCH 27, 2024

The market is experiencing success, and vendors are transforming their solutions into open platforms that incorporate AI technology, are better able to handle digital interactions, and empower agents with more advanced self-service capabilities,” said Donna Fluss, President of DMG Consulting. “As

Consulting 59

Consulting Consulting Enterprise Agent Empowerment 59

DMG Consulting

JANUARY 1, 2024

The Report explores how workforce engagement management (WEM) suites are transforming into next-gen platforms that support the increasingly complex and varied requirements of contact centers and all other customer-facing departments that leverage them to improve the customer experience (CX), employee experience (EX), and productivity.

Consulting 59

Consulting Consulting Enterprise Marketing 59

Totango

JANUARY 3, 2024

Our software provides a robust set of integrations and SuccessBLOCs —our proprietary pre-built customer success programs that are embedded with best practices and contain relevant workflows, reports, automation, customer segments, campaign content, and more to help you achieve critical business outcomes and create focus for your team.

Enterprise 111

Enterprise Best practices Analytics Metrics 111

TeamSupport

JULY 31, 2023

Where do they offer ongoing feedback, report issues regarding product use, ask general questions, or simply get help at the moment needed? Integrated ticketing and live chat software offers enhanced data reporting capabilities that can provide valuable insights for customer support teams.

Customer Support 97

Customer Support Metrics Coaching Marketing 97

OctopusTech

APRIL 24, 2024

Think of the Shopify platform as a virtual marketplace where you open your own “shop.” Besides, it is featured with built-in reports showing your store’s performance. You get everything in Basic, better reports, gift cards, and lower credit card rates. It is all about learning the terrain of financials.

Technical Support 62

Technical Support Management 62

CSM Magazine

APRIL 26, 2024

HubSpot is one of the top CRM platforms currently available on the market. HubSpot’s Customer Relationship Management Platform is a centralised location to manage all your customer contacts and relationships within the HubSpot suite. HubSpot partners are experts in the platform. What is HubSpot CRM?

CRM 52

CRM Sales Best practices Marketing 52

TeamSupport

DECEMBER 8, 2023

Integration Capabilities Efficient customer support often relies on seamless integration with other tools and platforms your team uses daily, such as Jira and Salesforce. Look for software that easily integrates with your CRM system, marketing tools, analytics platforms, and any other relevant applications.

Customer Support 105

Customer Support Analytics Upselling Customer centricity 105

JustCall

APRIL 3, 2024

To help you find the right fit, let us look at 10 of the top auto dialer platforms. This decreases manual data entry and enables direct calling from your CRM through click-to-call features (as offered by platforms such as JustCall). Talkdesk is a contact center platform with customizable auto dialing modes (preview, power, predictive).

Sales 52

Sales CRM Scripts APIs 52

Zappix

MARCH 13, 2024

EIN PRESSWIRE ) March 13, 2024 Zappix , a leading AI-Powered Digital Engagement Platform provider, has been named one of the “Most Promising Utilities Tech Solutions Providers 2024” by CIO Review. Zappix’s AI-Powered Digital Engagement Platform integrates with existing back-end systems, such as ERP and CRM.

Self service 52

Self service Interactive Voice Response Analytics CRM 52

DMG Consulting

NOVEMBER 7, 2023

This edition of the Report explores how generative artificial intelligence (AI), AI, and machine learning are delivering innovations in contact center technology that are both practical and robust. The Report provides a detailed analysis of vendors, products, functional capabilities, and pricing.

Consulting 59

Consulting Consulting Contact Center Marketing 59

Zappix

FEBRUARY 6, 2024

PRWEB) Feb 6, 2024 Zappix , a leading provider of AI-Powered Digital Engagement Platform, is delighted to announce the launch of the enhanced Zappix Digital Outreach product. The enhanced capabilities include: Upgraded Customer Data Platform (CDP) capabilities to allow flexible data structures and expanded integration of 3rd party systems.

Interactive Voice Response 52

Interactive Voice Response Analytics Self service Enterprise 52

Comm100

OCTOBER 17, 2023

Here are the key features, channels and tools of customer service automation software: Chatbots : These are AI-driven tools that can engage with customers in real-time on websites, apps, or messaging platforms. Analytics and Reporting : Gather data on customer interactions, identify trends, and make improvements based on insights.

Customer Service 73

Customer Service Interactive Voice Response Multi-channel support Multichannel 73

Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. Customizability and flexibility : Totango stands out for its customizable nature and flexibility, allowing users to adapt the platform to their specific needs and business models.

Enterprise 108

Enterprise Customer centricity Benchmark Upselling 108

Tethr

NOVEMBER 15, 2021

Contact center reporting and analytics are essential for customer service and customer experience (CX) leaders to understand contact center performance accurately. Depending on the report, data surfaced can be used to understand agent performance, improve coaching, refine products and services, and so much more.

Contact Center 98

Contact Center Analytics Marketing First call resolution 98

BlueOcean

OCTOBER 23, 2023

Agent Training Describe your training structure (team, facilities, Learning Management Systems, remote platforms, etc.) Reporting Your customer care program may accumulate more data than any other part of your organization. Provide an example of how you have used reporting to positively impact a client’s business. Hourly staff?

Customer Care 71

Customer Care outsourcing Employee engagement Contact Center 71

NobelBiz

APRIL 1, 2024

We are overjoyed to inform that our business has just received G2 badges in the Fall report ! We would like to take this chance to thank each and every one of our clients who cast a vote for us in the G2 Fall report. Our continuous presence and recognition in these reports underscore our commitment and excellence in our domain.

Call Center 52

Call Center Contact Center Marketing 52

CSM Magazine

OCTOBER 18, 2023

Zenarate expands its AI Coach language capabilities to 79, the most in the industry, and adds new agent feedback reporting for AI simulation training. The company’s AI Coach platform now supports 79 languages, the most options in the industry.

Coaching 59

Coaching Feedback Telecommunications First call resolution 59

C3Centricity

APRIL 23, 2024

Marketing Budget Allocation Gartner’s most recent (2023) CMO Spend Survey reported that marketing budgets fell from 9.5% Content marketing, email marketing, and social media platforms provide avenues for reaching large audiences at a fraction of the cost of traditional advertising. of company revenue to 9.1%

Marketing 90

Marketing Advertising B2B Analytics 90

ChurnZero

NOVEMBER 11, 2022

These are just some of the findings in this year’s Customer Success Leadership Study, ChurnZero’s third annual report on the top trends and opportunities in Customer Success, presented in partnership with ESG and sponsored by Higher Logic Vanilla and involve.ai. of Customer Success teams now report into the C-suite. of companies.

SaaS 98

SaaS Metrics Best practices Benchmark 98

Fonolo

JUNE 13, 2023

Fonolo’s approach is different Fonolo’s cloud-based platform-agnostic approach that is easy to deploy on any call-center. They can be deployed – sometimes in minutes – on any platform or system, including legacy platforms. Many platforms, both on-premises and cloud-based, have at least some form of call-back functionality.

Contact Center 104

Contact Center Abandon rate Call Center Wait times 104

AWS Machine Learning

NOVEMBER 16, 2023

Since 2014, the company has been offering customers its Philips HealthSuite Platform, which orchestrates dozens of AWS services that healthcare and life sciences companies use to improve patient care. In this post, we describe how Philips partnered with AWS to develop AI ToolSuite—a scalable, secure, and compliant ML platform on SageMaker.

Healthcare 89

Healthcare Government Engineering APIs 89

NobelBiz

MARCH 5, 2024

As a call center stakeholder—be it an owner, manager, or supervisor—the task of harnessing call center reporting to pinpoint areas for improvement, optimize agent performance, and ultimately enhance customer satisfaction can seem daunting. Table of Contents What is Call Center Reporting?

Call Center 59

Call Center Contact Center Abandon rate Average Handle Time 59

NobelBiz

FEBRUARY 27, 2024

Analytics and Reporting Tools Insights into call center performance and customer satisfaction are invaluable, and analytics and reporting tools provide these insights by analyzing data from various sources. Focus on Integration : Seamless integration between different tools and platforms can significantly enhance efficiency.

Best practices 105

Best practices Call Center Interactive Voice Response First call resolution 105

Zappix

FEBRUARY 14, 2024

PRWEB) Feb 14, 2024 Zappix , a Digital Patient Engagement Solutions leader, reports significant reductions in no-shows and late cancellations for Gastroenterology and Endoscopy clients utilizing its platform throughout 2023. BURLINGTON, MASS. To learn more about Zappix, go to healthcare.zappix.com.

Healthcare 52

Healthcare Analytics Surveys Marketing 52