Help Scout

MAY 18, 2021

Sometimes customers want to talk to a live person. Though phone support may be what many think of for live support, there’s another option: live chat. Not only can live chat offer the same immediacy, it’s also less resource-intensive — and it’s the preferred support channel for many. How does live chat work?

Customer Support 115

Customer Support Chatbots Self service Analytics 115

Comm100

FEBRUARY 1, 2023

Live Chat for Higher Education – The Ultimate 101 Guide Higher education is at a crossroads. To stay competitive now, schools must cater to the expectations of today’s tech-savvy students by introducing digital channels like live chat for all aspects of student support. We’ll begin with an overview of higher ed live chat.

Education 86

Education Wait times Personalization Surveys 86

Netomi

SEPTEMBER 20, 2021

While basic chatbot technology moves the conversation forward via bot-prompted keywords or UX features like Facebook Messenger’s suggested responses, AI-powered chatbots use natural language processing and leverage semantics to understand the context of what a person is saying. for meaningful and personalized resolutions. Key features.

Chatbots 126

Chatbots APIs Surveys Analytics 126

JivoChat

JULY 28, 2021

You may already know that live chat can improve customer service, but did you know that adding live chat to your website can increase conversions by 12% ? If you’re just starting to research live chat apps, you may find that you have an overwhelming number of options, at a number of different price points. HubSpot live chat.

Sales 52

Sales APIs Chatbots Enterprise 52

ProProfs Blog

FEBRUARY 5, 2021

For example, while scrolling a web page customers come across an engaging pop-up or chat survey. They fill in your immediate feedback or sometimes even share their queries via these surveys. . Website feedback pertains to collecting customer feedback directly through: On page surveys. Pop-up surveys.

Feedback 78

Feedback Surveys Advertising Customer Support 78

LiveChat

SEPTEMBER 21, 2018

Today, I’ll focus on managing customer service during the holidays and providing live chat support. Why live chat? Live chat is a customer service tool, an alternative for quite ineffective emails and expensive phones. Why is live chat so important for sales? Live chat support is no different. quickly, I promise).

Chatbots 63

Chatbots Gamification Sales Benchmark 63

LiveChat

APRIL 20, 2018

In recent years, live chat services have emerged, not only as a popular customer service channel but also a reliable way to nurture and generate leads. What are some of the unique benefits of live chat for sales , and how exactly can it help with lead generation ? Interact and engage with leads in real time. Quick response times.

B2B 50

B2B Education Sales CRM 50