platform livechat-integrations salesforce 
Comm100
JANUARY 5, 2022
Not all live chat platforms are created equal, so to make sure you pick the right vendor, this blog will take a look at: The top 4 factors to consider when choosing a live chat provider The best live chat providers for government websites on the market. CRM integration . Custom routing .
Netomi
SEPTEMBER 20, 2021
Netomi’s AI platform helps companies automatically resolve customer service tickets on email, chat, messaging and voice. Netomi is incredibly easy to adopt and has out-of-the-box integrations with all of the leading agent desk platforms. Back-end systems integrations (CRM, OMS, etc.) Knowledge-base integration.
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Customer Service Life
AUGUST 3, 2018
Zendesk just announced their new omnichannel platform. Salesforce announced that Desk.com is going away in March 2020 and they’re moving customers to Service Cloud Lightning. Nanorep, a platform that we’ve mentioned for AI-driven self-help was acquired by LogMeIn. That’s four updates and four cool technologies.
Netomi
APRIL 12, 2022
These robust tools are unlocked by an equally robust customer service chatbot, such as Netomi’s, which can streamline the entire customer journey and offer immediate responses to customer queries, with its native integration with leading agent desk platforms such as Zendesk. Zendesk’s Sunshine Conversations. Social Intents.
Netomi
JULY 11, 2022
Options range from simple live chat apps to robust customer support platforms for complex sales processes. Netomi HubSpot Live Chat Zendesk’s Sunshine Conversations ClickDesk LiveAgent LiveChat Olark Pure Chat Social Intents Respond.io According to many reports, conversational customer service is on the rise. Other key features.
Answer Dash
SEPTEMBER 19, 2018
Zendesk just announced their new omnichannel platform. Salesforce announced that Desk.com is going away in March 2020 and they’re moving customers to Service Cloud Lightning. Nanorep, a platform that we’ve mentioned for AI-driven self-help was acquired by LogMeIn. I’m particularly excited about their Guide and Explore products.
Comm100
FEBRUARY 1, 2023
It’s the perfect channel to help us engage with them and give them the support they need.” – Derek Gaucher, Coordinator of IT Solutions at Dawson College Platforms like Comm100 Live Chat also provide agent dashboards that consolidate all chats in one place, meaning that agents don’t need to juggle open windows.
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