AWS Machine Learning

AUGUST 4, 2023

This post is co-authored by Daryl Martis, Director of Product, Salesforce Einstein AI. We’re excited to announce Amazon SageMaker and Salesforce Data Cloud integration. With Einstein Studio, a gateway to AI tools on the data platform, admins and data scientists can effortlessly create models with a few clicks or using code.

APIs 72

APIs Engineering Enterprise Technology 72

TechSee

DECEMBER 16, 2020

Strong partnerships are a force for change – and that is best highlighted in the strengthening of the relationship between TechSee and Salesforce – both sides bringing to the table the capability to drive and support businesses with streamlined, efficient, and cost-effective operations. TechSee and Salesforce Use Cases.

Average Handle Time 109

Average Handle Time Contact Center Technology CRM 109

JustCall

JANUARY 23, 2024

San Francisco, August 14, 2023 – JustCall today announced it has launched JustCall CTI App on Salesforce AppExchange, empowering customers to transform their communications by delivering comprehensive, hassle-free workflows for sales and support teams, leveraging AI-powered agent-assistance tools to enhance calls and contact center support.

Outbound sales 52

Outbound sales contact center solutions Contact Center SaaS 52

JustCall

FEBRUARY 13, 2024

While it offers basic features, limitations like missing deeper integration, lack of advanced analytics, or a clunky interface can hold you back. Plus, the platform isn’t the most intuitive to use, which means you’re probably going to support far more often than you have to. Are you finding Kixie’s limitations challenging?

Interactive Voice Response 52

Interactive Voice Response voip CRM Coaching 52

TeamSupport

NOVEMBER 6, 2023

In these important areas—the ones that matter most to customers—TeamSupport outperforms Salesforce Live Agent at just one-third of the price. From small startups to larger entities like Salesforce and Zendesk , companies have many options for live chat software. Ability to integrate. Level of customization.

CRM 59

CRM Customer Support Customer Experience Sales 59

CSM Magazine

MARCH 13, 2024

Implementing Sabio’s proprietary Salesforce Service Cloud Accelerator and Salesforce Service Cloud, Sweaty Betty realised game-changing operational efficiencies and customer satisfaction levels that exceeded all expectations. Fiona Lind, Digital Project Manager at Sweaty Betty, explained the transformational impact.

Customer Experience 52

Customer Experience Self service Customer Care Chatbots 52

Totango

APRIL 6, 2023

That’s why we’re continually making improvements to our Composable Customer Success platform to provide greater visibility to cross-functional teams, automate CS tasks and processes, and connect with other key systems in the enterprise tech stack to better track the business value of CS.

Enterprise 85

Enterprise CRM Sales Customer retention 85

Babelforce

SEPTEMBER 5, 2023

Salesforce is leading the way in creating powerful Customer Relationship Management (CRM) tools. With its recent launch of Einstein GPT-3, its cloud-based solution is set to transform the CRM industry with the integration of generative AI. Easily connects with a multitude of platforms. Steady performance. Comprehensive toolset.

CRM 52

CRM Contact Center Call Logging Technology 52

CSM Magazine

AUGUST 30, 2022

But unless brands fully integrate voice into customer journeys, it’s hard to claim that they provide a fully joined-up customer experience. Historically, organisations have been able to link their Salesforce or CRM system with telephony through a customer screen pop.

CRM 98

CRM Average Handle Time Consulting Consulting 98

Babelforce

JULY 18, 2023

And Salesforce’s powerful CRM platform can help make that happen. As specialists in voice automation and call center telephony, we’ve developed a CX automation tool called babelConnect, which integrates seamlessly with Salesforce. And it’s not just hype either – Salesforce has the numbers to back up its reputation.

CRM 52

CRM Contact Center Sales Call Center 52

delighted

MAY 25, 2021

As Delighted experts, we knew we had to practice what we preach and continuously gather real-time feedback from you, the customer, on what you wanted next for an integration refresh. That’s why we’re thrilled to announce our newest integration update inspired by customer requests: Salesforce V2. Salesforce V2: What’s new?

Surveys 87

Surveys Accountability Feedback Sales 87

TeamSupport

NOVEMBER 6, 2023

In these important areas—the ones that matter most to customers—TeamSupport outperforms Salesforce Live Agent at just one-third of the price. From small startups to larger entities like Salesforce and Zendesk , companies have many options for live chat software. Ability to integrate. Level of customization.

CRM 52

CRM Customer Support Customer Experience Sales 52

JustCall

FEBRUARY 28, 2024

Many seek alternatives offering better user experience, wider integrations, and affordability. In the article, we’ll explore some top Orum auto dialer alternatives that provide better call efficiency, smoother user experience, and better integrations. Your sales stack doesn’t match up well with Orum’s integrations.

Real estate 52

Real estate CRM Sales Analytics 52

TeamSupport

DECEMBER 8, 2023

Outline the essential features you require, such as knowledge base capabilities, live chat, omnichannel support, and integrations. Integration Capabilities Efficient customer support often relies on seamless integration with other tools and platforms your team uses daily, such as Jira and Salesforce.

Customer Support 105

Customer Support Analytics Upselling Customer centricity 105

TeleDirect

DECEMBER 14, 2023

According to a recent Salesforce report , 80% of customers believe the experience you provide is as important as your services or products. Let’s explore our integrated technology stack and how it benefits your business. Unfortunately, according to Salesforce, it’s a challenge businesses find hard to meet.

Call Center 62

Call Center Technology Interactive Voice Response Scripts 62

AWS Machine Learning

AUGUST 4, 2023

This post is co-authored by Daryl Martis, Director of Product, Salesforce Einstein AI. This is the second post in a series discussing the integration of Salesforce Data Cloud and Amazon SageMaker. The endpoints are then registered to the Salesforce Data Cloud to activate predictions in Salesforce.

APIs 76

APIs Scripts Management Accountability 76

JustCall

APRIL 3, 2024

To help you find the right fit, let us look at 10 of the top auto dialer platforms. CRM integration: While you can upload lead data using.csv or.xls files, CRM integration should also be available. You can also use the Zapier integration to connect to Excel Live (through Microsoft Office).

Sales 52

Sales CRM Scripts APIs 52

AWS Machine Learning

APRIL 11, 2024

AWS will offer the new NVIDIA Blackwell platform as Amazon Elastic Compute Cloud (Amazon EC2) instances and NVIDIA DGX Cloud to accelerate performance of building and running inference on multi-trillion parameter large language models (LLMs). The GTC keynote had over 21 million views within the first 72 hours.

Entertainment 96

Entertainment Marketing Best practices Technology 96

Hodusoft

MARCH 1, 2021

To ensure a superior customer journey from the beginning till the end, the contact center software can be integrated with the SalesForce platform. SalesForce CRM (Customer Relationship Management) system is mainly used to preserve important data related to prospects and customers. How Integration Takes Place?

Contact center software 98

Contact center software Contact Center CRM Technology 98

TeamSupport

MARCH 7, 2024

TeamSupport can help break down silos by connecting the systems that different teams use to communicate, such as Jira and Salesforce. This includes project management tools, communication platforms, and customer support software like TeamSupport. Shared Goals: Align your team around common objectives.

Best practices 52

Best practices Upselling Analytics Customer Support 52

TeamSupport

MARCH 7, 2024

TeamSupport can help break down silos by connecting the systems that different teams use to communicate, such as Jira and Salesforce. This includes project management tools, communication platforms, and customer support software like TeamSupport. Shared Goals: Align your team around common objectives.

Best practices 52

Best practices Upselling Analytics Customer Support 52

JustCall

NOVEMBER 16, 2022

To amplify their customer experience efforts, businesses are leveraging automated tools and platforms to their benefit. In this guide, we will look at the top five Intercom integrations that can make your customer experience delightful and seamless. Top 5 Intercom Integrations Worth Keeping an Eye Out For. Image Source.

CRM 52

CRM Sales Chatbots Accountability 52

Totango

APRIL 18, 2023

We continually make improvements to our Composable Customer Success platform so that you can make your customer journey your product, and now, we’re accelerating that mission by announcing our first steps in a comprehensive approach to applying generative AI to customer success. Register for the May 4th event here.

Engineering 98

Engineering Accountability Enterprise Sales 98

JustCall

APRIL 3, 2023

Today, auto-dialers have become an integral part of outbound call centers. Some users also couldn’t integrate the software with their favorite third-party applications. Loaded with powerful features such as predictive dialing, intelligent analytics, and multiple integrations, they can easily replace PhoenBurner.

voip 52

voip Interactive Voice Response CRM Coaching 52

JustCall

JANUARY 29, 2024

To help you make a decision you won’t regret, we’ve compiled this comprehensive JustCall vs Kixie sales dialer comparison that covers key areas, including pricing, features, integrations, usability, and customer support. Advanced platform features: The dialer you bring in comes as part of wider platform features.

Sales 52

Sales APIs Analytics Abandon rate 52

JustCall

APRIL 9, 2024

TL; DR: Quick look at the top 10 VoIP dialers > JustCall: A powerful software that offers an all-in-one solution with advanced dialing, integrations, and AI functionalities. > Genesys Cloud CX: A contact center platform with a flexible VoIP dialer and self-service provisioning. > On-screen scripts for live calls.

voip 40

voip Sales Scripts CRM 40

Totango

MAY 17, 2022

Integration with other areas of your business for seamless coordination between your sales department and other relevant departments, such as marketing and customer service. Salesforce CRM. It integrates with many other popular apps, including Zoho’s business suite apps. Salesforce CRM. SAP Sales Cloud. HubSpot CRM.

B2B 79

B2B Sales CRM Enterprise 79

SharpenCX

MARCH 16, 2021

About two-thirds of contact center leaders struggle to realize ROI from their customer service organization because they can’t integrate their systems and channels. It’s no wonder leaders like you say the lack of an integrated agent desktop is their leading productivity challenge. The Sharpen + Salesforce Integration.

Call Center 67

Call Center Management Interactive Voice Response Call flow 67

Totango

FEBRUARY 18, 2021

In this series, we will discuss a different integration that Totango offers to help harness the powers of all of your technology platforms into one dynamic customer success platform to improve your team’s efficiency and take your customer success to the next level. Integrate with Totango – #1 Customer Success Platform.

CRM 69

CRM Sales Enterprise Marketing 69

Babelforce

OCTOBER 28, 2021

Salesforce is powerful CRM software. One of the key benefits of Salesforce is that you can connect third-party tools – allowing you to gather external data within the platform and automate actions between software. babelforce is the best way to integrate your call infrastructure with Salesforce. The challenge.

Customer Service 52

Customer Service CRM Contact Center Call Logging 52

Lumoa

FEBRUARY 15, 2021

Customer experience integrations help you to automate your customer experience. The logic of this type of integration is the same as any other type of integration you can do with other tools. You can do the same type of integration with your customer experience platform, which will help your make your life easier.

Customer Experience 94

Customer Experience APIs CRM Feedback 94

delighted

DECEMBER 3, 2021

If you are sending weekly surveys via manual distribution, you would export a CSV (comma-separated values) file of recent purchases from your payment processor each week, and then upload the file to your survey platform. Data transferring from one platform to another is a prime example of manual distribution. Salesforce)?

Surveys 97

Surveys APIs SaaS Engineering 97

JustCall

FEBRUARY 28, 2024

The question, however, remains which auto dialer suits the unique needs of your sales team and, of course, your pocket and whether it offers integrations, features, reliable customer support, and workflow automation. Mojo Dialer lags behind in this race with its limited platform features and expensive pricing.

Real estate 52

Real estate CRM APIs Sales 52

TeamSupport

FEBRUARY 12, 2024

Integration Capabilities: The software should seamlessly integrate with your existing tools and platforms. That's why TeamSupport offers integrations with popular platforms like Salesforce and Jira, ensuring a seamless transition. A steep learning curve can hinder productivity and lead to frustration.

Customer Support 52

Customer Support Banking Analytics Customer Service 52

CSM Magazine

APRIL 19, 2023

makepositive, Sabio Group’s specialist Salesforce CRM consultancy, has been named Leader in three out of the six quadrants of the ISG Provider Lens Salesforce Ecosystem Partners Study for the UK. “We look forward to continuing to innovate and drive transformational outcomes for our clients through the power of Salesforce.”

Consulting 52

Consulting Consulting CRM Marketing 52

JustCall

APRIL 24, 2023

Integrations Another important aspect you must consider is how readily the software is able to integrate with your enterprise applications. Generally, these applications should be able to integrate with the following platforms: CRM Data analytics, etc. Call drops occasionally occur when the calls are being transferred.

voip 52

voip CRM Enterprise Call Center 52

TeamSupport

JANUARY 18, 2024

This means no more switching between different platforms to respond to customer queries. Integrations: TeamSupport seamlessly integrates with popular platforms like Salesforce and Jira, ensuring you can continue using the tools you're comfortable with.

Real estate 59

Real estate Customer centricity Self service Analytics 59