platform integrations 
CSM Magazine
FEBRUARY 27, 2024
A key tool for achieving this is an integrated knowledge platform. This article delves into the role these platforms play in driving business success. Centralised Information Organization Integrated knowledge platforms like Claromentis Ltd serve as a hub for businesses to store and manage types of information efficiently.
CSM Magazine
FEBRUARY 29, 2024
This means integrating your customer service platforms and training staff accordingly. Enable cross-channel customer service: Make sure that a customer service inquiry can be picked up and continued across different channels without the customer having to repeat information.
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AWS Machine Learning
JULY 6, 2023
Many organizations choose SageMaker as their ML platform because it provides a common set of tools for developers and data scientists. In this post, we cover the benefits for SaaS platforms to integrate with SageMaker, the range of possible integrations, and the process for developing these integrations.
AWS Machine Learning
JUNE 8, 2022
The Uneeq digital human interfaces with a simple REST API, configured with Lambda proxy integration that in turn interacts with a deployed Amazon Lex bot. Deploy the integration, which is a simple API Gateway REST API and Lambda function using AWS Serverless Application Model (AWS SAM). Deploy the integration using AWS SAM.
Advertiser: ZoomInfo
To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and promote omnichannel marketing.
Cyara
AUGUST 15, 2023
Facing such disruption head-on and adapting to the changes has led many businesses to move from utilizing on-premise infrastructure to cloud-based platforms. When businesses had to quickly pivot to remote-working during the pandemic, many became highly aware of the advantages of cloud-based technologies.
teleopti
FEBRUARY 25, 2019
Join Dave Hoekstra, WFM Evangelist, as he enters the realm of customer service integrations. If you’re interested to discover the integration potential between your existing platforms and a new WFM solution, Dave offers Teleopti’s four key considerations. Which communication platform should we use to manage our inbound calls?
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With the growth of hybrid work models and work from home, one thing is more important than ever: integration. In this whitepaper, you’ll get in-depth insight into how companies are utilizing integrated platforms in their day-to-day operations, and which success metrics they are measuring.
Advertiser: ZoomInfo
With a cohesive, integrated tech stack, your revenue teams can deliver an excellent customer experience that sets you up to win faster than your competitors. Consolidating your tech stack is an effective cost-saving measure that drives GTM efficiency and adds value to your enterprise.
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While integrating AI is necessary to provide high-quality digital customer service, it is only a piece of the communication platform puzzle. Implementing a modern contact center solution, powered by AI, can give contact centers a competitive advantage.
Speaker: Tom Lewis, CEO of SmartAction
How cloud-based AI automation integrates with every IVR / contact center platform. In this webinar, we will cover: How to identify the perfect call types and chats for AI automation. Examples from CX leaders on how and where they deployed virtual agents.
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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