ShepHyken

DECEMBER 7, 2023

This week, we feature an article by Niraj Ranjan Rout, Founder and CEO of Hiver , a customer experience platform that helps teams collaborate and communicate across departments. To compound the issue, the human element brings another layer of complexity. He talks about how amazing customer experience can be sustainable.

Call Center 146

Call Center Transportation Upselling Education 146

CSM Magazine

APRIL 22, 2024

Explore key trends in online gambling customer service, including AI integration, personalization, and enhanced security, shaping the future of player satisfaction and loyalty. Data-Driven Personalization Online gambling platforms collect vast amounts of data on user behavior, preferences, and play patterns.

Customer Service 52

Customer Service Entertainment Chatbots Analytics 52

AWS Machine Learning

DECEMBER 13, 2023

To deliver value, they must integrate into existing production systems and infrastructure, which necessitates considering the entire ML lifecycle during design and development. In many scenarios, however, customers would like to integrate SageMaker Pipelines with other existing CI/CD tools and therefore, create their custom project templates.

Construction 102

Construction Accountability Engineering Personalization 102

Momentum Telecom

JUNE 6, 2022

Momentum operates one of the most advanced telecommunications platforms in the world, constructed on multiple carrier-class data centers and self-healing fiber-optic ring networks. Designed with multiple layers of redundancy, our cutting-edge network provides maximum uptime and continuous operation to our customers, along with: .

Telecommunications 98

Telecommunications Construction Service level Technology 98

Balto

DECEMBER 20, 2023

New Feature Available Now From #1 Real-Time Guidance Platform St. Louis – Balto has added a new layer of visibility to the #1 real-time guidance platform for contact centers: Screen Recording. The feature integrates with Real-Time Guidance and is available as an add-on for new and existing Balto customers.

Contact Center 52

Contact Center Coaching Enterprise Sales 52

AWS Machine Learning

FEBRUARY 13, 2024

BigBasket was running this on a third-party platform, which incurred significant costs. The model network consists of a ResNet 152 architecture followed by fully connected layers. We froze the low-level feature layers and retained the weights acquired through transfer learning from the ImageNet model.

Engineering 102

Engineering Gamification Scripts Big data 102

Inbenta

DECEMBER 21, 2023

According to a recent report, more than 80% of Fortune 500 companies had teams actively using ChatGPT, a Generative AI platform. [1] Enterprises looking to integrate LLMs, especially into a customer-facing setting, need to be aware of the risks and look for ways to ensure compliance. Regulators in the U.S.

Chatbots 52

Chatbots Scripts Enterprise Engineering 52

CSM Magazine

FEBRUARY 19, 2024

Customer service is integral to this experience and operators must strive to achieve an extremely high standard. Wagering on teams and players, especially while watching live, adds an extra layer of excitement to the game. There are of course many nuances in sports betting markets and offers that vary from platform to platform.

Customer Service 52

Customer Service Marketing 52

CSM Magazine

MARCH 11, 2024

Does it seamlessly integrate with your systems for real-time inventory tracking and order management? Assessing Technological Integration and Adaptability As you navigate the domain of B2B fulfilment partnerships, attention to technological synergy is not just prudent—it’s non-negotiable. How robust is their technology stack?

B2B 52

B2B Technology Analytics Customer Service 52

DMG Consulting

JANUARY 1, 2024

The Report explores how workforce engagement management (WEM) suites are transforming into next-gen platforms that support the increasingly complex and varied requirements of contact centers and all other customer-facing departments that leverage them to improve the customer experience (CX), employee experience (EX), and productivity.

Consulting 59

Consulting Consulting Enterprise Marketing 59

Inbenta

OCTOBER 30, 2023

According to a recent report, more than 80% of Fortune 500 companies had teams actively using ChatGPT, a Generative AI platform. [1] Enterprises looking to integrate LLMs, especially into a customer-facing setting, need to be aware of the risks and look for ways to ensure compliance. Regulators in the U.S.

Chatbots 52

Chatbots Scripts Enterprise Engineering 52

CSM Magazine

FEBRUARY 13, 2024

This comprehensive platform not only provides a wide variety of sports and events to place bets on but also ensures that users can enjoy an engaging and dynamic betting experience anytime, anywhere. Bettors can watch games unfold in real-time and place bets accordingly, adding a layer of excitement and strategy to their betting experience.

Marketing 52

Marketing Banking Accountability Technology 52

TechSee

SEPTEMBER 21, 2023

This is the vision behind Sophie AI, the world’s first multisensory AI platform for the enterprise. As a Generative AI enterprise platform, Sophie AI is built to secularly observe, learn and interact at scale, helping your agents, engineers and end-customers.

Engineering 109

Engineering Enterprise Chatbots Self service 109

AWS Machine Learning

SEPTEMBER 28, 2023

Accenture has integrated this generative AI functionality into an existing FAQ bot, allowing the chatbot to provide answers to a broader array of user questions. Data is ingested into the platform as a bulk upload on day 0 and then incremental uploads day 1+. The generated response is provided back to the user via the web platform.

Enterprise 98

Enterprise Real estate Chatbots Construction 98

delighted

MAY 25, 2021

As Delighted experts, we knew we had to practice what we preach and continuously gather real-time feedback from you, the customer, on what you wanted next for an integration refresh. That’s why we’re thrilled to announce our newest integration update inspired by customer requests: Salesforce V2. Salesforce V2: What’s new?

Surveys 87

Surveys Accountability Feedback Sales 87

AWS Machine Learning

DECEMBER 1, 2022

Although farmers have traditionally collected data manually from their operations by recording equipment and yield data or taking notes of field observations, builders of agronomic data platforms on AWS help farmers work with their trusted agronomic advisors use that data at scale.

APIs 75

APIs Analytics Engineering Technology 75

JustCall

APRIL 23, 2024

Advanced auto dialers also add more layers of productivity features to the calling workflow. The leads are imported to the CRM via an API integration or by simply uploading a CSV file to the dialer. But then, you see companies wanting to run content marketing campaigns on your platform so they can reach your audience.

B2B 52

B2B Sales CRM APIs 52

CSM Magazine

DECEMBER 15, 2023

is one of the best platforms for gaining information. The crypto community is aware of this vulnerability and already exploring Quantum-resistant algorithms to protect the integrity of Bitcoin. What are the risks of using Bitcoin for supply chain management, especially related to data integrity? quantum-ai.io

Best practices 52

Best practices Technology Management 52

AWS Machine Learning

JANUARY 12, 2023

This is guest post by Andy Whittle, Principal Platform Engineer – Application & Reliability Frameworks at The Very Group. Amazon Comprehend was identified as part of an internal platform engineering initiative to investigate how AWS AI services can be used to improve efficiency and reduce risk in repetitive business activities.

Engineering 109

Engineering APIs Accountability Metrics 109

CSM Magazine

DECEMBER 22, 2023

Platform Engineering It involves creating platforms through applied sciences and involves making and overseeing do-it-yourself platforms within a company. Each platform is like a special layer, crafted and looked after by a specific product team. The AI simplifies tasks within the blockchain.

Technology 52

Technology Engineering Education Healthcare 52

CSM Practice

DECEMBER 19, 2021

A stack of well-integrated software is developed to guide customers to success. You’ll be able to provide a ‘High-touch’ engagement platform to customers. Managing their needs, dedicated CSMs, CRM platform, CS platform, Support tool, Billing platform, community, etc. . Hene, a centralized data layer is necessary.

CRM 98

CRM Brand ambassadors Best practices SaaS 98

CSM Magazine

MARCH 20, 2024

The integration of machine customers necessitates a shift from traditional customer service paradigms that prioritize human emotions and relationships toward an approach that emphasizes seamless, efficient, and unambiguously logical interactions.

Transportation 52

Transportation APIs Automotive Entertainment 52

AWS Machine Learning

OCTOBER 14, 2022

This post was co-written with Tobias Wenzel, Software Engineering Manager for the Intuit Machine Learning Platform. Intuit’s goal of becoming an AI-driven expert platform is heavily dependent on a strategy of increasing velocity of initial model development as well as testing of new versions. Integration and performance testing.

Metrics 83

Metrics Engineering Healthcare Analytics 83

CSM Magazine

APRIL 17, 2023

CASBs offer an advanced platform for securing cloud applications, networks, and devices against malicious threats, unauthorized access, and data breaches. This adds an extra layer of security and makes it more difficult for unauthorized individuals to access confidential data.

Government 52

Government Technology 52

AWS Machine Learning

SEPTEMBER 1, 2023

Platform team – Architects are responsible for the overall cloud architecture of the business and how all the different services are connected together. Fine-tunable – The ability to fine-tune an FM by adjusting its model weights or layers can be a crucial factor. The next step is to start developing the generative AI application.

Engineering 105

Engineering Accountability Construction APIs 105

JustCall

MAY 11, 2023

This added layer of security protects against unauthorized access and accidental data leaks, helping maintain data integrity and compliance with regulatory requirements. Restrict certain pages/actions Roles & Permissions also enable admins to limit user access to specific sections, pages, or actions within the JustCall platform.

Accountability 52

Accountability Management Customer Support 52

JivoChat

JUNE 21, 2022

When you integrate a company’s website with Google Analytics, it will provide you with valuable data about your pages’ performance. To do that, though, you need to comprehend the features this platform has and how to use them. Understand and use Data Layer in Google Tag Manager. Workload: 2.5 Deploy GTM in WordPress.

Analytics 75

Analytics Accountability Marketing Management 75

Peter Lavers

JULY 7, 2015

A holistic view of the inherent complexity of customer-centricity and the business model that is required for an integrated, systems-thinking approach to overcome this complexity. The next session covered the vital importance of taking a systemic approach to customer management to ensure end-to-end integration. Enablers Layer.

Customer centricity 150

Customer centricity Chief Customer Officer Banking Automotive 150

JustCall

OCTOBER 22, 2023

Multichannel Patient Engagement Most healthcare call center platforms can integrate with other systems like Healthcare CRM software, omnichannel communication tools, medical records, etc., Healthcare establishments can use the platform to monitor call volumes, peak call hours, and frequently occurring inquiries.

call center software 52

call center software Healthcare Call Center Interactive Voice Response 52

CSM Magazine

SEPTEMBER 14, 2023

At the center of the research findings, the lynchpin to standout customer experiences is a strong dedication and discipline to CX fundamentals, such as people, training, and robust processes, that layer in advanced technology, and not vice versa.

Journey mapping 59

Journey mapping Government Transportation Customer Care 59

ConvergeOne

JUNE 7, 2022

The term “Communication Platform as a Service” can mislead you into thinking it is a very broad and inclusive term. Their entire Workstream Collaboration platform is written leveraging their own CPaaS APIs. An Integration Easy Button. I find that there are a lot of misconceptions about what CPaaS actually is.

APIs 79

APIs Transportation voip Contact Center 79

CSM Magazine

AUGUST 4, 2022

Choosing the right gateway services solution, working alongside a robust, secure payment processing platform can help to achieve frictionless payments – better for cashflow and customer experience. SCA is now mandatory (since March 2022) and provides customers with the extra layer of security to help make card payments safer.

Banking 59

Banking Interactive Voice Response APIs Technology 59

delighted

MARCH 2, 2021

Here’s the breakdown of which distribution platforms these updates apply to, and how they work: Skip the Comment page. Many businesses customize their thank you message with links to review sites like Trustpilot, or offer a referral bonus via a Friendbuy integration. Either way, it’s an easy way to layer in a follow-up action.

Surveys 85

Surveys Feedback Best practices Customer Experience 85

TMP Direct

APRIL 14, 2021

TMP’s chatbot has a knowledge layer, on top of machine learning and a dialogue engine for intelligent responses. The knowledge layer helps bail out on errors from machine learning, while the dialogue engine manages fail cases and unexpected conversations. It can be integrated with any system with restful APIs. *

Chatbots 52

Chatbots Engineering APIs Wait times 52

Hello Customer

JUNE 30, 2022

You can integrate the Hello Customer platform with any of your existing systems, to combine customer feedback with other customer data, or trigger surveys automatically after an interaction. Adding data from other systems allows you to understand customer feedback even better, as it adds an additional insight layer to the analysis.

Feedback 52

Feedback APIs CRM Surveys 52

Hello Customer

JUNE 30, 2022

You can integrate the Hello Customer platform with any of your existing systems, to combine customer feedback with other customer data, or trigger surveys automatically after an interaction. Adding data from other systems allows you to understand customer feedback even better, as it adds an additional insight layer to the analysis.

Feedback 52

Feedback APIs CRM Surveys 52

Hodusoft

DECEMBER 10, 2018

WebRTC has been around for some time and currently, it is offered as integration to PBX software. Mobile integration becomes standard and so does UC in the time to come. A common service layer could provide functions like user authentication at one layer, voice video and social media at another layer and middleware functionality.

Transportation 49

Transportation voip Interactive Voice Response Enterprise 49