platform customer-engagement 
Totango
MAY 13, 2022
Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. Knowing how your customers feel and what they’re thinking is essential for their satisfaction and your revenue growth. The best way to gain this information is through customer engagement.
Revation Systems
JANUARY 8, 2023
Successful and resilient businesses always look into how they can deliver a great customer experience and strengthen their relationships with them. This is a significant consideration for any enterprise since once they experienced bad customer service, 32% of customers stop doing business with a brand, even though they favored them before.
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Babelforce
OCTOBER 3, 2023
Cool Vendor™ Acknowledges Innovative, Impactful, and Intriguing Brands Berlin-based customer experience (CX) platform babelforce is thrilled to announce their recognition as a Gartner Cool Vendor 2023 in the Gartner Cool Vendors in Composable Customer Engagement Platforms report. and/or its affiliates in the U.S.
Ameyo
AUGUST 11, 2020
Ameyo, an omnichannel customer engagement platform, is now PCI-DSS compliant with certified public cloud environments across India, APAC, Africa, and the Middle East. While COVID-19 has led to a rigorous digital transformation, the digital fraudsters have also risen causing a great loss to the businesses.
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It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed. The Open CCaaS Advantage is Verint’s new research report which explores where first generation CCaaS platforms fall short when trying to deliver exceptional CX.
Aspect
OCTOBER 3, 2018
I’ve had a few interactions recently with customer service departments. We hear a lot about bad customer service experiences because of the outrage they trigger. A single platform approach allows for seamless transitions from automated to live service and a tighter, easier integration with enterprise systems and workflows.
Education Services Group
FEBRUARY 3, 2021
As technology and tools for Customer Success evolve, pioneers in the industry are testing out new engagement strategies every day. In the Inaugural Customer Success Leadership Study , we found that many CS teams are still in the early stages of maturity when it comes to their tech stacks. When 72% of U.S. Fast-forward to 2021.
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Trusted by over 750 customers in banking, healthcare, and commerce, the LinkLive Contact Center Platform empowers businesses to deliver trusted digital customer service experiences through a broad range of channels including voice, video, chat, secure email, and more.
Speaker: Brian Morin & Helena Chen from SmartAction
In this exclusive webinar, you will learn: One size does not fit all: Tailored Solution vs. All-in-One Platform. Go-live is just the beginning: Best practices to optimize customer engagement. Not all technology is created equal: ASR, NLP, NLU and what it all means. The importance of conversation design expertise & artistry.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
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