Beyond Philosophy

FEBRUARY 17, 2020

He spent over 15 years working in cutting-edge social technology and developer platforms, including Google and Uber. Now, brands do this all the time, but the direct response was not the norm back then. Bot platforms had informal interactions over the platform with customers. Messina recommends asking questions also.

Airlines 415

Airlines Call Center Consulting Consulting 415

AWS Machine Learning

MARCH 22, 2024

Contentful is an intelligent composable content platform that allows the creation and management of content to build digital experiences. Use case Contentful customers use the platform to scale content across global experiences, brands, and channels. Contentful is an AWS customer and partner. The app is available in the sidebar.

Engineering 90

Engineering Consulting Consulting Enterprise 90

ShepHyken

FEBRUARY 2, 2021

Now that same data can be used as a behavioral driver powering better customer experiences in the immediate moment. We’re now seeing a paradigm shift in CX that empowers not only the customer but also the employees to shape the experience. What if that feedback could make you better right now?”.

Feedback 258

Feedback Surveys Enterprise Customer Experience 258

TechSee

AUGUST 31, 2022

After speaking with hundreds of customers, enterprise buyers and our global team of customer success leaders, below are the five key questions to ask when evaluating a provider for your business. Ask about their training and certification programs. Ask about their experience supporting this shift. Platform vs Point Solution.

APIs 109

APIs Enterprise Technology Self service 109

SmartAction

APRIL 11, 2024

An emotionless robotic voice asks them to repeat the same information over and over. In the audio below, you’ll hear a supposed “smart” virtual agent take an entire minute just to ask him what the problem is as a robotic voice interrogates Alex. Now, contrast this with Alex’s interaction with an intelligent agent powered by AI.

Virtual Agent 67

Virtual Agent Interactive Voice Response Call flow Contact Center 67

TechSee

JULY 20, 2022

Today, we are proud to share the next great leap forward, the Visual Intelligence Platform. The Visual Intelligence Platform dramatically lowers the barriers to entry, providing turnkey, fully customized computer vision AI solutions. Customers can even be asked to send a photo of their barcode and receipt. Introducing VI Studio.

APIs 109

APIs Chatbots Enterprise Interactive Voice Response 109

Lumoa

APRIL 14, 2023

Admins can invite users as normal from the Userlist page , only now if the “discoverable” box is ticked on, you will get a link that anyone in your domain can access. And now, it just got even better! Lumoa Popup surveys can now accept tags ???? Now it got even better!

Surveys 83

Surveys Feedback 83

JustCall

APRIL 23, 2024

Now, the auto dialer can either keep making calls one after another as soon as the previous one is wrapped up—this is also called a power dialer—or dial the next number only when the sales rep manually instructs it. The thing is, that’s the wrong question to ask. First, let’s talk about what an ‘auto dialer’ means. The call wraps up.

B2B 52

B2B Sales CRM APIs 52

The Northridge Group

APRIL 15, 2024

In our 3-part series: People, Process, & Technology — and the Intersection of AI, we have asked industry leaders in technology, people and process management to explain what AI is, what it isn’t, and how it can be a benefit (and a curse) in each area.

Technology 122

Technology Brand ambassadors Contact Center Multichannel 122

TechSee

FEBRUARY 19, 2024

For example, customer experience automation platforms handle initial query sorting and prioritization, alleviating agent workload. A naive LLM will ask them to restart their system. If that doesn’t work, the chatbot will ask the user to contact support.

Virtual Agent 124

Virtual Agent Chatbots Enterprise Wait times 124

3CLogic

APRIL 10, 2024

With many organizations still relying on outdated and siloed platform environments — where contact records are stored in one system and engagement history in another — valuable time is wasted searching for insights and information. Now, let’s see how this integration enhances the ServiceNow platform! The outcome?

Management 64

Management Call Logging CRM Call flow 64

Solvvy

JUNE 22, 2022

When they search your website for answers or reach out for customer service or support, they want answers now. Chatbots help you meet this demand by allowing your customers to type or ask a question and get an answer immediately. Solvvy is the leading conversational AI platform for support. Provides reps with a smart handoff.

Chatbots 119

Chatbots Banking Self service Finance 119

CSM Magazine

APRIL 22, 2024

With the integration of artificial intelligence (AI), predictive analytics, and cutting-edge security measures, online casinos and betting platforms are poised to redefine what it means to provide stellar customer support. By analyzing this data, operators can customize their interactions with customers.

Customer Service 52

Customer Service Entertainment Chatbots Analytics 52

SmartAction

NOVEMBER 8, 2023

An emotionless robotic voice asks them to repeat the same information over and over. In the audio below, you’ll hear a supposed “smart” virtual agent take an entire minute just to ask him what the problem is as a robotic voice interrogates Alex. Now, contrast this with Alex’s interaction with an intelligent agent powered by AI.

Virtual Agent 86

Virtual Agent Interactive Voice Response Call flow Contact Center 86

Cisco - Contact Center

JANUARY 24, 2023

The pandemic accelerated the adoption of Unified Communications as a service (UCaaS) and now we see more moving to the cloud and CCaaS to power their customer experience transformation strategies. Ask a Question, Comment Below, and Stay Connected with #CiscoPartners on social! We’d love to hear what you think.

Contact Center 93

Contact Center Technology SaaS Feedback 93

BlueOcean

DECEMBER 18, 2023

But if that standard of sampling was the horse and buggy of our past, conversational analytics platforms are the Ferrari of QA today. Now, finally, access to AI-driven, machine learning-based conversation intelligence and quality analytics is a reasonable ask in your RFP process.

Contact Center 71

Contact Center Average Handle Time Coaching First call resolution 71

SharpenCX

NOVEMBER 10, 2021

You need to ask the right questions and gather supporting info to commit to a new cloud contact center system. . >> Download Now: 101 questions to ask on your contact center RFP. Questions you should ask your customers, employees, and yourself before you research a new cloud contact center: . Ask yourself: .

Cloud contact 128

Cloud contact Contact Center Technology Accountability 128

CSM Magazine

DECEMBER 8, 2023

For the platform to remain at the top, it is crucial to improve its features and offer generous bonuses and a wide range of games. We will look at what methods of contacting technical support are most often available in mobile casinos now. This method also lets you get a detailed answer and quickly ask clarifying questions.

Customer Support 52

Customer Support Chatbots Technical Support Technology 52

Inbenta

MAY 14, 2021

Still unprecedented in the segment, the platform was launched at the end of last year. Until then, WhatsApp was only used as a pilot channel, used by customers to ask questions to human agents, without any bot involved. As a consequence of the new developments, GOL customers are now able to check-in through WhatsApp.

Airlines 99

Airlines Chatbots Call Center Management 99

Lumoa

NOVEMBER 30, 2022

Not only are online retailers enjoying massive revenue from their customers (expected to be over $6 trillion in 2022 ), but the platforms themselves are also becoming increasingly sophisticated. Now, technologies such as AI and machine learning are driving highly personalized customer experiences. E.g. “Ask me for help with…”.

Customer Experience 83

Customer Experience Chatbots Virtual Agent Sales 83

SmartAction

NOVEMBER 15, 2023

Instead of waiting on hold or navigating through complex IVR menus, customers can now initiate support requests using their voice. With today’s technology, the top conversational design companies are now creating, “How can I help you today?” rather than “Would you like to schedule a new appointment or update an existing one?

Self service 97

Self service Virtual Agent Chatbots Analytics 97

ChurnZero

JANUARY 10, 2023

Just ask Customer Success AI for a new cadence of emails, a call script, or a list of strategy ideas, for example. CS AI is an industry first: the first generative artificial intelligence built into a Customer Success platform. Now to review and refine it. How can AI help Customer Success? Be specific and include details.

Scripts 98

Scripts 98

SharpenCX

MARCH 10, 2021

With cloud platforms taking over the call center industry, many leaders are kicking off their search for the best call center solutions for their business. As a business leader, it’s your responsibility to choose the right platforms for your agents but to also stay savvy and cost-efficient in your decisions.

Call Center 67

Call Center call center software Morale call center solutions 67

Spearline

DECEMBER 7, 2022

WebRTC monitoring is now in the best hands. A year ago, Spearline acquired testRTC and here I am now, as the Chief Product Officer at Spearline – looking after the roadmaps of all the communication testing and monitoring products. Spearline has acquired Callstats. We have some exciting news to share! Where do we go from here?

Telecommunications 98

Telecommunications Engineering Metrics Marketing 98

ProProfs Blog

DECEMBER 28, 2020

For example , an online food ordering platform called Seamless helps its customers order food from local restaurants. The company took notice of it and asked the customer what his order number was to check why and how it got messed up. It is time we ask ourselves, “why is it important for my business to receive customer complaints?”.

First call resolution 141

First call resolution Customer Support Feedback Personalization 141

ChurnZero

FEBRUARY 1, 2024

Last week, Emilia D’Anzica from Growth Molecules™ delved into the art of multithreading in her ChurnZero webinar, which you can now watch in full here. Below, you’ll find Emilia’s answers to questions asked in the post-webinar Q&A session. How should we approach multithreading at this level in a scalable way?

Accountability 52

Accountability CRM Sales Enterprise 52

Hello Customer

NOVEMBER 17, 2020

Short of dispatching a personalized butler to standby at the ready, unobtrusively asking, “What do you need?”, Now Hello Customer is launching a pop-up touchpoint that tracks your customer’s digital experience on your website. Website Touchpoints are the easiest way to embed a Hello Customer survey on your website or e-platform.

Feedback 98

Feedback Surveys Enterprise Engineering 98

Lumoa

JANUARY 3, 2023

Additionally, testing survey questions beforehand to ensure they make sense is important before asking respondents to answer them. Survey designers should also consider how long a questionnaire should take and whether certain questions are worth asking in light of the target audience. ” – Carlos Del Corral. .

Best practices 157

Best practices Surveys Metrics Construction 157

BlueOcean

JUNE 22, 2022

When it came to the contact center RFP, companies consistently required bidders to “Describe your telephony platform” and those with best-in-class products had a definite edge. So, what should you ask when you’re addressing contact center technology in your RFP? Ask about what comes next.

Contact Center 62

Contact Center Technology outsourcing contact center solutions 62

SharpenCX

JULY 6, 2022

Nobody wants to think about a recession, but now is not the time to bury our heads in the sand. Let’s dive into the 5 things you can do now to prepare your contact center for a recession. Take the steps to prepare your contact center now for an upcoming recession. We’ve got to face this possibility head on. Time to cut it down.

Contact Center 76

Contact Center Self service Chatbots Call Center 76

AWS Machine Learning

APRIL 18, 2024

It’s the AI-powered platform for work that connects people, conversations, apps, and systems together in one place. For example, users can ask a question in plain language and instantly get clear and concise answers with enhanced search. This post is co-authored by Jackie Rocca, VP of Product, AI at Slack Slack is where work happens.

Enterprise 96

Enterprise Analytics Metrics Accountability 96

delighted

JUNE 29, 2021

In August 2018, Hollywood producer Jeffrey Katzenberg and former CEO of HP Meg Whitman co-founded the company Quibi, a video platform meant exclusively for mobile viewing. The platform launched on iOS and Android in April 2020 with the goal of 7 million subscribers by the end of 2020. Now comes product development.

Marketing 95

Marketing SaaS Metrics Transportation 95

JivoChat

JULY 5, 2023

The platform is used by recruiters from industries of different sectors all over the world to evaluate candidates. Therefore, it has become a common practice to ask candidates to insert their LinkedIn URLs in their curriculum vitae. The LinkedIn profile has become an important asset for getting a new job.

Accountability 75

Accountability Technology 75

CSM Magazine

NOVEMBER 4, 2022

That’s according to new research from gig customer service (GigCX) platform Limitless , which surveyed 250 customer service leaders in the UK and US to determine whether the industry has reached a ‘tipping point’ amidst recession fears. This was closely followed by staff shortages and falling sales. ’ About Limitless.

Customer Service 93

Customer Service Management Surveys Sales 93

Spearline

MARCH 31, 2022

If you are a business leader with contact centers focused on excellent Customer Experience, it’s time to ask “How many of my customer-facing numbers are failing?” Using our proactive monitoring and testing tools, platforms like Spearline can help you to pinpoint where problems are so you can act now.

Interactive Voice Response 98

Interactive Voice Response Telecommunications Technical Support Contact Center 98

CSM Magazine

FEBRUARY 14, 2023

We’ve all been there, that last minute hesitation before you hit ‘Pay Now’ on checkout at Amazon, eBay or wherever. How do you now you’re getting abandoned carts in the first place? Fortunately, most ecommerce platforms like WooCommerce, Shopify etc. But can this situation be rescued for the online shop owner?

Construction 52

Construction Analytics CRM Surveys 52

Balto

OCTOBER 3, 2023

The report, “Distinguishing Real From Hype: How Contact Centers Are Actually Using AI in 2023,” is based on a survey that asked over 400 contact center managers and leaders how AI has changed the day-to-day reality of their teams. What’s crucial now is proving their ROI. AI tools are no longer a luxury but a necessity.

Contact Center 52

Contact Center Benchmark Enterprise Metrics 52