ShepHyken

OCTOBER 9, 2023

Top Takeaways: Conversational AI technology, powered by artificial intelligence, has revolutionized customer support by providing efficient and personalized assistance to customers. How can AI-driven platforms help streamline customer service processes? He is a seasoned marketing executive with 20 years of experience.

Customer Support 212

Customer Support Enterprise Technology Contact Center 212

ShepHyken

MARCH 1, 2019

This week we feature an article by Wayne Elsey who writes about how businesses can improve the experiences of their customers with the use of artificial intelligence. With the passing of another year in the digital age, the reality is that we all have to be more aware of how artificial intelligence is entering into our lives.

Customer Experience 262

Customer Experience Chatbots Big data Marketing 262

ShepHyken

AUGUST 10, 2021

They discuss Khandelwal’s artificial intelligence platform that collects valuable information and insights from consumers who reach out. Top Takeaways: – The new technology, artificial intelligence, reads and analyzes all support conversations, regardless of channel, and even tags them with reasons.

Customer centricity 207

Customer centricity Technology Accountability Customer Experience 207

Connect

APRIL 9, 2024

The application of artificial intelligence (AI) in the contact centre is a rapidly rising trend. However, AI is by no means new in the customer engagement sector as contact centre solution providers like Connect started introducing AI into technology stacks as far back as 2018. Download our eBook to learn more.

Technology 94

Technology Customer Experience Management Cloud contact 94

OctopusTech

MARCH 22, 2024

Chatbots are artificial intelligence-powered virtual assistants that simulate human conversations with customers through messaging apps. How do artificial intelligence Chatbots work? Artificial intelligence (AI) Chatbots have rapidly gained popularity in recent years, revolutionizing how companies interact with customers.

Chatbots 62

Chatbots Marketing Abandon rate Healthcare 62

ShepHyken

DECEMBER 10, 2019

> Top Takeaways: Artificial intelligence (AI) is a powerful tool. AI platforms now have the ability to search for and recognize the “empathy cue,” which occurs when a customer is in a heightened state of emotion and therefore needs more empathy from the agent. “The Shep Hyken interviews Joel Makhluf.

Coaching 263

Coaching Contact Center Analytics Technology 263

ShepHyken

JANUARY 19, 2021

It’s a myth that automation (via chatbots and workflows) and great customer experience (highly personalized, intelligent, on-brand, human agents) are mutually exclusive. Brands can build a truly concierge-like personalized conversational experience very fast with platforms like Solvvy. They used to be, but that’s not the case anymore.

Chatbots 196

Chatbots Self service Technology Personalization 196

CSM Magazine

APRIL 24, 2024

AI-empowered chatbots as seen on gaming platforms It is not a secret that the gaming industry is growing significantly, and have you ever asked the question “Why”? There are other reasons beyond the attractive game offers and hyper-personalized offers throughout the platforms, and one of them is the excellence in customer success.

Customer Service 52

Customer Service Chatbots CRM Customer Support 52

Solvvy

OCTOBER 12, 2022

Chances are, the last time you called a customer support number, you interacted with an artificial intelligence chatbot. Artificial intelligence (AI) can enhance the types of experiences chatbots can deliver. Introduction to Artificial Intelligence Chatbots. What is a Chatbot Platform?

Chatbots 94

Chatbots Customer Support Interactive Voice Response Self service 94

CSM Magazine

APRIL 22, 2024

With the integration of artificial intelligence (AI), predictive analytics, and cutting-edge security measures, online casinos and betting platforms are poised to redefine what it means to provide stellar customer support. By analyzing this data, operators can customize their interactions with customers.

Customer Service 52

Customer Service Entertainment Chatbots Analytics 52

Contact Center Pipeline

NOVEMBER 27, 2019

Technologies such as artificial intelligence (AI), robotic process automation (RPA) and data analytics are redefining call center strategies and operations. As the market matures, advanced call center functionality, smart tools and omnichannel platforms are increasingly becoming table stakes.

Contact Center 189

Contact Center Call Center Analytics Technology 189

TechSee

JULY 28, 2023

Alongside this, advancements in artificial intelligence (AI) and computer vision technology have revolutionized support centers, field service, and self-service in the electronics industry. TechSee’s platform allows customers to receive remote support through real-time video sessions.

Self service 206

Self service Customer centricity Technology Customer Support 206

Connect

JANUARY 22, 2024

Download the 2024 contact centre buyer’s guide by Genesys for insight on how Artificial Intelligence (AI) is reshaping businesses, providing growth opportunities and prompting crucial decisions about contact centre deployment strategies.

Cloud contact 94

Cloud contact Contact Center Marketing Customer Experience 94

CSM Magazine

APRIL 16, 2024

It’s undeniable that artificial intelligence (AI) has swiftly risen to become a powerful force in numerous industries and the world of online casinos isn’t left behind. A reliable and responsive customer support system is often regarded as a hallmark of legitimate platforms.

Customer Experience 52

Customer Experience Wait times Chatbots Customer Support 52

TechSee

MARCH 16, 2023

Artificial intelligence (AI) is designed to automate manual tasks and processes. Today’s no-code computer vision platforms like VI Studio use machine learning and deep learning algorithms to make training and deploying computer vision AI models easier and faster than ever.

APIs 109

APIs CRM Technology Sales 109

LiveVox

AUGUST 28, 2023

The rise of artificial intelligence (AI) in the higher education lending sector is completely transforming the way education lenders engage with customers, streamline operations, and enhance customer experience.

Education 80

Education Customer Experience Virtual Agent Chatbots 80

JivoChat

JUNE 27, 2023

With ChatGPT, artificial intelligence has caught the attention of many people around the world who are curious about the possibilities it offers, and how to use it to simplify and automate different activities in our lives. WiziShop WiziShop uses artificial intelligence to help you create your online store.

Analytics 75

Analytics Advertising Personalization Self service 75

TechSee

AUGUST 11, 2022

Last week, we launched the Visual Intelligence Studio , a self-service, no-code computer vision AI training solution. A number of computer vision platforms offer generic models capable of detecting generic information. Download our Telco Visual Intelligence case study here. Q: So why launch a self service offering?

Enterprise 109

Enterprise Engineering Self service APIs 109

AWS Machine Learning

APRIL 2, 2024

In 2023, AWS announced an expanded collaboration with Hugging Face to accelerate our customers’ generative artificial intelligence (AI) journey. Hugging Face, founded in 2016, is the premier AI platform with over 500,000 open source models and more than 100,000 datasets.

Accountability 84

Accountability Marketing Personalization Management 84

Connect

DECEMBER 11, 2023

Technology-enabled transformation is a growing trend as operators look to access the latest technologies shaping the contact centre of the future , with artificial intelligence (AI) a key strategic focus. Innovation in artificial intelligence (AI) presents an unprecedented opportunity to disrupt this prevailing norm.

Technology 93

Technology Average Handle Time Cloud contact First call resolution 93

TechSee

MARCH 7, 2022

Automation and artificial intelligence are at the top of the list, impacting business applications that address the rising level of customer expectations and enhancing support capabilities. Self-service platforms decrease overhead and customer support costs while increasing customer engagement. Conversational Platforms.

Self service 109

Self service Virtual Agent Customer centricity Chatbots 109

COPC

APRIL 1, 2022

Customer experience management platforms Artificial Intelligence (AI) tools like Nexcom’s RevealCX Boost (1) offer customer experience departments innovative ways of efficiently collecting data. Artificial Intelligence opens the possibility to analyze swaths of transactions from the whole population without biased samples.

Customer Experience 96

Customer Experience Management Coaching Best practices 96

24-7 InTouch

FEBRUARY 29, 2024

This tool goes beyond conventional machine learning’s predictive capabilities, advancing artificial intelligence and expanding its applications and potential. With analysts’ predictions suggesting that “1 in 10 agent interactions will be [fully] automated by 2026,” generative AI plays a crucial role in customer experience.

Customer Experience 52

Customer Experience Contact Center Customer Service 52

SmartAction

APRIL 11, 2024

Truly intelligent virtual voice assistants with a human-centric design that delights rather than displeases, with artificial intelligence (AI) that improves CSAT , decreases wait time, and lowers costs. In these two very different customer conversations, you’ll see the difference intelligent IVR makes. The solution?

Virtual Agent 67

Virtual Agent Interactive Voice Response Call flow Contact Center 67

AWS Machine Learning

SEPTEMBER 28, 2023

With the right strategy, these intelligent solutions can transform how knowledge is captured, organized, and used across an organization. Data is ingested into the platform as a bulk upload on day 0 and then incremental uploads day 1+. The generated response is provided back to the user via the web platform.

Enterprise 94

Enterprise Real estate Chatbots Construction 94

VirtualPBX

AUGUST 24, 2023

These cognitive tools enable intelligent call routing and real-time language translation, bridging global communication barriers. Video conferencing evolves, becoming a dynamic platform for face-to-face-like conversations, with high-definition video, screen sharing, and augmented reality.

voip 94

voip Chatbots Healthcare Customer centricity 94

JivoChat

FEBRUARY 22, 2023

Since 2022, we have been saying dynamic advancements in the world of artificial intelligence. Apps and digital platforms like DALL•E 2, ChatGPT, and OpenAI have taken the world by storm and led to a never-ending debate over how these new inventions may affect business.

Technology 75

Technology Personalization 75

Lumoa

JANUARY 15, 2024

This omnichannel approach gives companies a chance to have a one-to-one conversation with customers on their chosen platform. Utilizing Messaging Platforms and Chatbots Live chat can be a great choice for conversational commerce. Using Artificial Intelligence and Natural Language Processing AI has evolved tremendously in recent times.

Customer Experience 83

Customer Experience Chatbots Best practices Metrics 83

JustCall

MARCH 1, 2024

What does it mean for communication platforms and their customers? In February this year, the FCC stated that the *Telephone Consumer Protection Act of 1991* prohibits use of artificial intelligence-generated voice technology in robocalls. To this end, we have made the registration of business profiles mandatory on our platform.

Telemarketing 52

Telemarketing Government Technology Marketing 52

JustCall

MARCH 1, 2024

What does it mean for communication platforms and their customers? In February this year, the FCC stated that the *Telephone Consumer Protection Act of 1991* prohibits use of artificial intelligence-generated voice technology in robocalls. To this end, we have made the registration of business profiles mandatory on our platform.

Telemarketing 52

Telemarketing Government Technology Marketing 52

JivoChat

JULY 18, 2023

Artificial intelligence is revolutionizing several areas of technology, and with that AI web design has been created. Web designers can enjoy artificial intelligence to automate tasks, and focus on more difficult processes. With AI, you can skip time-consuming tasks and assign them to artificial intelligence.

Analytics 75

Analytics Advertising Banking Marketing 75

AWS Machine Learning

MARCH 22, 2024

The AI Content Generator powered by Amazon Bedrock is an app available on the Contentful Marketplace that allows users to create, rewrite, summarize, and translate content using cutting-edge generative artificial intelligence (AI) models available and accessible through Amazon Bedrock in a simple and secure manner.

Engineering 87

Engineering Consulting Consulting Enterprise 87

CSM Magazine

APRIL 26, 2024

Use Customizable Report Templates Many modern LMS platforms provide customizable report templates that enable users to create predefined report structures tailored to their requirements. This eliminates data entry and decreases the likelihood of errors. This approach will streamline the reporting process and save time.

APIs 52

APIs Analytics Metrics Education 52

Tethr

DECEMBER 8, 2021

Tethr, the leading AI-powered conversation intelligence platform for listening enterprises, has announced a $15 million funding round led by IAG Capital Partners. The company will use the new funds to accelerate investments in sales and marketing and continue to advance its industry-leading listening platform.

Analytics 93

Analytics Enterprise Sales Customer Care 93

AWS Machine Learning

APRIL 11, 2024

AWS was delighted to present to and connect with over 18,000 in-person and 267,000 virtual attendees at NVIDIA GTC, a global artificial intelligence (AI) conference that took place March 2024 in San Jose, California, returning to a hybrid, in-person experience for the first time since 2019.

Entertainment 96

Entertainment Marketing Best practices Technology 96

Calltools

APRIL 3, 2024

Currently, some of the most important strategies for improving CX include: Virtual Assistants Virtual assistants use artificial intelligence (AI) to understand and process customer requests. Embrace Artificial Intelligence The popularity of artificial intelligence (AI) exploded in 2022 when OpenAI released a public version of ChatGPT.

Contact Center 52

Contact Center Interactive Voice Response Agent Empowerment Self service 52

24-7 InTouch

APRIL 26, 2024

Artificial intelligence (AI) stands as a monumental force reshaping the customer experience (CX). Clearly communicating how AI systems make decisions and how data is used can alleviate customer fears about data misuse and increase their engagement with AI-driven platforms.

Government 52

Government Customer centricity Technology Management 52