VirtualPBX

FEBRUARY 23, 2024

In this blog, we delve into the implications of the FCC POTS line sunset, explore why businesses must act swiftly, and provide actionable insights for a seamless transition. By acting promptly, businesses can mitigate the risk of unnecessary expenditure and explore cost-effective alternatives.

Telecommunications 98

Telecommunications Government Technology Consulting 98

TeamSupport

JANUARY 9, 2024

One of the early pioneers in CRM software was ACT!, Salesforce, founded in 1999, is one of the most well-known and widely used CRM platforms today. Customer interactions expanded to email and web-based platforms: Companies began using email for customer communication, and websites provided self-service options and FAQs.

Customer Support 59

Customer Support Technology CRM Chatbots 59

CSM Magazine

FEBRUARY 15, 2024

million on Twitter, Swift uses these platforms to unmask the magic of her music career, unveil exclusive content and connect with fans in exciting live streams and engaging Q&A sessions. She seamlessly integrates her music and brand narratives across multiple platforms, from spellbinding music videos to enticing brand partnerships.

Entertainment 52

Entertainment Analytics Feedback Marketing 52

Lumoa

JANUARY 24, 2024

After that frustrating experience, I had a newfound appreciation for customers who have to deal with unresponsive customer experience (CX) teams that fail to act on customer feedback! An organization that can act on feedback. This means not just listening but also interpreting and acting on what customers are communicating.

Analytics 83

Analytics Feedback Metrics Surveys 83

Certified Languages International

JANUARY 19, 2024

Through on-demand video interpretation platforms, online American Sign Language (ASL) interpreter services allow deaf and hard-of-hearing users to securely access a sign language interpreter within seconds. How It Works Connecting with an ASL interpreter through CLI’s video remote interpreting platform is fast, simple, and intuitive.

Healthcare 40

Healthcare Accountability Personalization 40

NobelBiz

APRIL 2, 2024

At the core of this modern transformation lie Enterprise Contact Center Solutions , sophisticated platforms designed to streamline communication, enhance productivity, and drive customer satisfaction. A true omnichannel platform such as NobelBiz OMNI+ is able to create the so-called “immersive experience” (for agents and clients alike).

contact center solutions 106

contact center solutions Enterprise Contact Center Interactive Voice Response 106

Anexa BPO

JUNE 26, 2023

In this blog, we’ll explore how forward-thinking brands are utilizing social media platforms to enhance their customer service experience, foster meaningful relationships, and build a loyal customer base. By monitoring social media conversations and sentiment analysis, brands can spot emerging issues and act swiftly to resolve them.

Customer Service 52

Customer Service outsourcing Customer centricity Feedback 52

Totango

SEPTEMBER 22, 2023

“Totango believes being an open platform, working with a wide range of capability used in the enterprise, is vital to ensuring customer success can have the maximum impact of helping businesses retain and grow their customers.

Enterprise 113

Enterprise Education Best practices Customer retention 113

JustCall

MARCH 1, 2024

What does it mean for communication platforms and their customers? In February this year, the FCC stated that the *Telephone Consumer Protection Act of 1991* prohibits use of artificial intelligence-generated voice technology in robocalls. To this end, we have made the registration of business profiles mandatory on our platform.

Telemarketing 52

Telemarketing Government Technology Marketing 52

JustCall

MARCH 1, 2024

What does it mean for communication platforms and their customers? In February this year, the FCC stated that the *Telephone Consumer Protection Act of 1991* prohibits use of artificial intelligence-generated voice technology in robocalls. To this end, we have made the registration of business profiles mandatory on our platform.

Telemarketing 52

Telemarketing Government Technology Marketing 52

Lumoa

FEBRUARY 7, 2023

Organizations that analyze and act on their customer behavioral data outperform the market by 85% in sales growth, according to a 2021 study by Microsoft. Website Behavior : it’s not just about what your customers are saying, but also how they act.

Customer centricity 169

Customer centricity Feedback Surveys Metrics 169

NobelBiz

APRIL 23, 2024

this is governed by the Fair Debt Collection Practices Act (FDCPA), which sets guidelines on how collectors can conduct themselves, the times and methods by which they can contact debtors, and the actions they are prohibited from taking. In the U.S., RELATED ARTICLE What is Call Center Compliance?

Customer centricity 52

Customer centricity Contact Center Technology Telemarketing 52

Playvox

OCTOBER 20, 2023

In addition, the myriad of customer interactions across dozens of platforms can leave you overwhelmed by information and unable to distill and act on feedback from your customers. Gather data from as many sources as possible, including social media platforms, emails, customer surveys, positive comments, negative comments, etc.

Contact Center 82

Contact Center Coaching Feedback Surveys 82

CSM Magazine

FEBRUARY 19, 2024

Ever since the Professional and Amateur Sports Protection Act of 1992 was judicially overturned in 2018, every US state were handed the right to develop their own laws on sports betting and gambling. There are of course many nuances in sports betting markets and offers that vary from platform to platform.

Customer Service 52

Customer Service Marketing 52

NobelBiz

FEBRUARY 6, 2024

For instance: In the United States, the Telephone Consumer Protection Act (TCPA) restricts the use of auto-dialers and pre-recorded voice messages sent via SMS. Brad Dashnaw CEO – Shift Marketing ”Their software is easy to use, easy to implement, and able to be integrated with our own platforms.

Contact Center 98

Contact Center Automotive contact center solutions Cloud contact 98

delighted

DECEMBER 3, 2021

If you are sending weekly surveys via manual distribution, you would export a CSV (comma-separated values) file of recent purchases from your payment processor each week, and then upload the file to your survey platform. Data transferring from one platform to another is a prime example of manual distribution. Automated distribution.

Surveys 97

Surveys APIs SaaS Engineering 97

Lumoa

FEBRUARY 28, 2023

They’ve been doing it for years, but with the continuing proliferation of social media platforms, their voices are only getting louder. Acting on the feedback you receive and improving your customers’ experience can give you an edge over your competitors. Your customers are sharing their experiences online.

Feedback 83

Feedback Surveys Metrics Customer Experience 83

Fonolo

SEPTEMBER 19, 2018

Twitter, among other social platforms, has in recent years become a mighty digital megaphone for many frustrated (or conversely, happy) customers. That being said: Social media platforms aren’t solely used for public brand-shaming. Added to this is their desire to make the brand aware of the complaint.

Airlines 237

Airlines Chatbots Education Contact Center 237

COPC

MARCH 11, 2024

The essence of effective leadership is the ability to ask discerning questions and act to cultivate an environment of growth and satisfaction. Culture of Learning: Does the platform promote continuous learning through features like social knowledge exchange and individualized learning paths ? To address this issue, COPC Inc.

Call Center 98

Call Center Gamification Coaching Employee engagement 98

Totango

MAY 5, 2021

Of course, to take these next steps and act on the information gathered by these surveys, you need a platform that will empower you to do so. Turn Data into Action with a Customer Success Platform . Using a customer success platform is the key to recording this information and turning it into beneficial action.

Customer Experience 118

Customer Experience Education Customer centricity Metrics 118

CSM Magazine

APRIL 25, 2024

Whether it’s through surveys, feedback forms on your website, or social media platforms, make it easy for customers to communicate with you. Importantly, ensure there is a process in place for responding to and acting on feedback, showing customers that their opinions genuinely influence your business operations.

Customer centricity 52

Customer centricity Journey mapping Feedback Entertainment 52

Win the Customer

AUGUST 8, 2023

Artificial Intelligence (AI) can be a transformative tool for businesses to collect, analyze, and act upon customer feedback in real-time, leading to continuous improvement in customer experience. These intelligent systems engage with customers in real-time, be it on a website, app, or social media platform.

Feedback 52

Feedback Chatbots Analytics Personalization 52

CSM Magazine

OCTOBER 3, 2023

Axero is a collaborative platform that specializes in aligning crisis-ready teams, facilitating seamless communication, and strengthening engagement among team members during challenging periods. Team members must be confident in their leaders’ ability to make decisions and act in their interests.

Morale 59

Morale Feedback Personalization Customer Service 59

JustCall

OCTOBER 11, 2023

Such a balancing act requires swift, efficient, and intentional communication. Prioritization and Escalation In addition to acting as an SMS exchange, SMS workflow automation tools can also identify the importance and urgency of matters. Here’s a look at how you can use it to streamline operations and cut short response times.

Average Handle Time 52

Average Handle Time Analytics Personalization Metrics 52

Hodusoft

SEPTEMBER 23, 2021

We do not act rightly because we have virtue or excellence, but we rather have those because we have acted rightly. Excellence, then, is not an act but a habit. HoduCC also made it to the latest list published by popular global online review platform Digital.com. We are what we repeatedly do.

voip 97

voip Telemarketing Contact center software Contact Center 97

Expivia

FEBRUARY 15, 2024

Key Features: Automated interaction summarization Integration with leading CRM platforms Reduction in after-call workload for agents Enlighten Copilot: Enhancing Agent Performance This is NICE’s agent assist tool. Already a mature tool, it will have a quick ROI when deployed in the right instance.

Virtual Agent 75

Virtual Agent APIs Analytics Chatbots 75

Global Response

JANUARY 31, 2024

The Telephone Consumer Protection Act (TCPA): Call centers cannot use automated dialing systems, pre-recorded voice messages, or text messaging. The Health Insurance Portability and Accountability Act (HIPAA): HIPAA applies to call centers handling healthcare information , and ensures that patient’s data is protected.

Call Center 62

Call Center Telemarketing Government Healthcare 62

Ann Michaels and Associates

AUGUST 29, 2023

This is mandatory per FCRA (Fair Credit Reporting Act). The National Labor Relations Act (NLRA) is a federal law that was enacted in 1935 to protect the rights of employees and employers and to encourage collective bargaining. Some states also require specific disclosures as well.

Surveys 52

Surveys Accountability Morale Customer Experience 52

CSM Magazine

APRIL 16, 2024

A reliable and responsive customer support system is often regarded as a hallmark of legitimate platforms. Guiding New Users: For newcomers, navigating online casino platforms might be daunting. Effective customer support quickly addresses these issues to ensure minimal disruption.

Customer Experience 52

Customer Experience Wait times Chatbots Customer Support 52

VirtualPBX

DECEMBER 7, 2021

Using time of day routing and a platform that supports holiday scheduling allows calls to route efficiently. The post The Holiday Balancing Act appeared first on VirtualPBX. How You Doin’? Managing customer communication often starts with ‘when’ and ‘how’ your employees receive calls.

Interactive Voice Response 98

Interactive Voice Response APIs Customer Experience Management 98

Totango

JUNE 8, 2022

Eliminating these chokepoints is key to success, but you won’t be able to do that by trying to force-fit tools like your CRM, monolithic CS platforms, non-scalable solutions or modern work tools that just act as a temporary band-aid for your problems. Implement Composable Customer Success.

SaaS 87

SaaS Best practices CRM Enterprise 87

ConvergeOne

SEPTEMBER 13, 2022

RAY BAUM’s Act requires that first responders have the necessary information needed to pinpoint the “dispatchable location,” and quickly reach a 9-1-1 caller regardless of the device they dial from, or their exact location inside a large building. What is RAY BAUM’s Act? When Does RAY BAUM’s Act Go Into Effect?

Wireless 74

Wireless Telecommunications Enterprise voip 74

VirtualPBX

FEBRUARY 23, 2024

In this blog, we delve into the implications of the FCC POTS line sunset, explore why businesses must act swiftly, and provide actionable insights for a seamless transition. By acting promptly, businesses can mitigate the risk of unnecessary expenditure and explore cost-effective alternatives.

Telecommunications 52

Telecommunications Government Technology Consulting 52

Totango

APRIL 13, 2022

Selecting the right customer success platform for your organization can be challenging. To help you navigate the process, we’ve developed a four-part blog series about the mistakes you should avoid when choosing a CS platform. By embracing digital first, you’re scaling your journey and your platform. Want to try it for yourself?

Enterprise 91

Enterprise Technology Personalization Customer Experience 91

24-7 InTouch

SEPTEMBER 13, 2023

The internet and social media platforms have revolutionized the way we communicate and interact with one another. While these digital platforms have brought numerous benefits, they have also given rise to a darker side of online behavior like cyberbullying, hate speech, and toxic behavior.

Government 59

Government Accountability Technology 59

Joe Rawlinson

AUGUST 12, 2022

The big question becomes, what are the best tactics to generate leads from Facebook, Instagram, YouTube, and other platforms to support your social media marketing efforts? The platform lets you schedule your posts for automatic publishing, saving you from manual tasks. That’s what this guide is all about. Provide incentives.

Marketing 78

Marketing Advertising Coaching Consulting 78

Nicereply

NOVEMBER 27, 2023

This includes setting up a survey and choosing the best platforms for collecting data. Recommended Tools or Platforms for Measuring CSAT Selecting the right platform for measuring CSAT is crucial in obtaining accurate, actionable insights. SurveyMonkey A versatile platform offering a variety of survey types, including CSAT.

Metrics 59

Metrics Surveys Analytics Feedback 59