platform 
ShepHyken
SEPTEMBER 3, 2021
A customer experience management platform (CX management platform) can improve the quality of customer service by empowering CX agents with the data and the tools they need to provide high-quality customer service, raising agent productivity and the overall quality of service. . What is a CX management platform?
Callminer
JUNE 7, 2023
Find out how to choose the best customer experience platform for your business. An excellent customer experience is vital for building customer loyalty.
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Callminer
MAY 25, 2022
Conversation intelligence platforms can power your entire business improvement roadmap by providing your teams – from the contact center to the C-suite. Learn more in this blog.
CSM Magazine
APRIL 23, 2024
When discussing communication and collaboration tools for businesses, we often encounter the terms “intranet platforms” and “enterprise social networks.” Understanding Intranet Platforms An intranet platform serves as a solution for fostering communication and serving as a central repository for company information.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Cisco - Contact Center
JANUARY 11, 2024
Build custom observability solutions Cisco Observability Platform (COP) enables developers to build custom observability solutions to gain valuable insights across their technology and business… Read more on Cisco Blogs
Cisco - Contact Center
FEBRUARY 26, 2024
By shifting from point-solutions to a cybersecurity platform approach, IT and security teams significantly improve their efficiency and security outcomes. Security Service Edge (SSE) projects are… Read more on Cisco Blogs
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The Open CCaaS Advantage is Verint’s new research report which explores where first generation CCaaS platforms fall short when trying to deliver exceptional CX. The customer engagement challenges facing organizations have changed – so a new approach is needed.
Speaker: Shawn Phillips, CCXP, Head of Growth and Innovation
Advanced platforms enable you to move beyond simple personalization or mass customization to create truly unique customer journeys that optimize outcomes for both your customers and your brand. A one-size-fits-all approach is a great approach – if it’s 2010.
Advertiser: ZoomInfo
The growing demand among buyers for open marketing platforms that can support “BYOD” (bring your own data). How AI-powered analytics are leading to more intriguing and satisfying customer interactions.
Advertiser: ZoomInfo
With a cohesive, integrated tech stack, your revenue teams can deliver an excellent customer experience that sets you up to win faster than your competitors.
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While integrating AI is necessary to provide high-quality digital customer service, it is only a piece of the communication platform puzzle. Implementing a modern contact center solution, powered by AI, can give contact centers a competitive advantage.
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Trusted by over 750 customers in banking, healthcare, and commerce, the LinkLive Contact Center Platform empowers businesses to deliver trusted digital customer service experiences through a broad range of channels including voice, video, chat, secure email, and more.
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In the age of automation and AI, it's easy to expect a lot from speech analytics platforms. But most organizations don’t achieve anything close to their initial expectations. This eBook details typical implementation challenges and steps that can get your speech program to its full potential.
Advertiser: ZoomInfo
Fortunately, today’s sales leaders have a crucial advantage over their predecessors: market intelligence and outreach platforms that can warm up virtually any introduction. Even in today’s data-driven sales world, cold calling remains a fact of life for many go-to-market professionals.
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