people 
Beyond Philosophy
DECEMBER 22, 2022
Therefore, it isn’t surprising when people return to their old way of doing things, even if they were successful in changing temporarily. ” Things “not getting worse” is not as motivational as showing all those people who were mean to you in high school how thin you are today. Goal maintenance is complicated.
Beyond Philosophy
DECEMBER 7, 2023
Another thing Tom said was that people use employees now to help in the Customer Experience. However, I disagree; fewer people work in Customer Experience these days. Moreover, organizations have fewer people. My worry with AI is that we will end up with companies that use it to slash and burn the people on staff to get profits.
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Beyond Philosophy
MAY 14, 2020
In this issue of Why Customers Buy, we are going to discuss the six fundamental principles of how to influence people, and you might be surprised by what you discover. We spoke to Brian Ahearn, CMCT®, who is the Chief Influence Officer at Influence People in a recent podcast. Ahearn’s background was in the insurance industry.
Beyond Philosophy
APRIL 9, 2021
We discussed Dunbar’s number and limitations of managing groups of people on a recent podcast. Learning about the way people process social information can potentially lead to more efficient interactions within organizations. There were about 150 people on the team. Some people have larger numbers and some smaller.
Speaker: Chris Paxton McMillin, President of D3 Training Solutions
With over 317 million people in the U.S., People prefer to learn in their native language, so localizing eLearning helps truly engage learners and gives them that much-needed sense of inclusion. translates to “are you lactating?” Can you imagine what a straight translation might do to your course? and over 6.7
Beyond Philosophy
DECEMBER 17, 2022
In this episode, we explore why some people are successful with their New Year’s Resolutions and win, and why some people fail and lose out on the benefits of meeting the challenge for change in the New Year. (If The post New Year’s Resolutions: Why some people win, but most people lose appeared first on CX Consulting.
The Northridge Group
APRIL 15, 2024
In our 3-part series: People, Process, & Technology — and the Intersection of AI, we have asked industry leaders in technology, people and process management to explain what AI is, what it isn’t, and how it can be a benefit (and a curse) in each area.
Speaker: Nate Brown, Co-Founder, CX Accelerator
Two employee experience metrics and accompanying philosophies that will offer real insight to the hearts and minds of your people. How to move beyond effort using Customer Engagement Score, Customer Growth Engine and more to develop a CX dashboard. January 29th, 2019, 12:30PM PST, 3:30PM EST, 7:30PM GMT
Advertiser: ZoomInfo
With vaccination rates rising, consumers spending more money, and people returning to offices, the job market is going through a period of unprecedented adjustment. As the New York Times observed, “It’s a weird moment for the American economy.” And recruiting professionals are caught in the middle.
Speaker: Adam Cutler, Co-Founder of IBM Design, IBM Distinguished Designer, AI Design
How long will it be until AI comprises the entire CX sector and real people no longer connect with real customer concerns? When looking for ways to apply this cutting-edge, revolutionary technology, we can be both dazzled and blinded as well. In CX, there's also controversy. What should these relationships look like?
Speaker: Beth Vanderkolk, Lindsay Olson, & Amanda Peterson, The MURAL Community Team
This is going to be an excellent discussion full of insight from the people who understand growing a community from the ground up. The lessons they have learned and the advice they would give companies on the same journey. Knowing the right time to launch an advocacy program. Save your spot!
Speaker: Paul Ellis, Contact Center SME & Business Consultant for One You Love Homecare LLC
High quality leaders are as diverse as people – a paradox, the more diverse the leaders, the higher the quality of leadership across the board in all endeavors. Numerous “characteristics” and “models” of high quality leadership have been purported in every bookstore and airport gift shop.
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
Speaker: Shannon Tipton, Chief Learning Officer, Learning Rebels LLC
Today's work culture requires giving people the ability to control when and where they participate in their professional development. In this session, we will learn about three different types of drip delivery platforms.
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