SoliCall

OCTOBER 4, 2020

We are frequently asked by call centers and enterprises to help them understand the difference between SoliCall Connect and SoliCall Pro. The client software is a special version of SoliCall Pro and the server software is a special version of PBXMate for call centers. What is the benefit adding PBXMate?

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SoliCall

FEBRUARY 5, 2019

The telephony system in call centers is a critical component that is the heart of the operation. Any disruption to the normal flow of the phone calls will result in a significant damage to the business. SoliCall’s products for call centers improves, in real-time, the audio quality of phone calls.

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SoliCall

JANUARY 10, 2018

If you are a call center, conference bridge provider or any other organization looking to improve audio quality in your telephony using our innovative technology, you might ask yourself which of our products is most suitable for you. PBXMate is using SIP standard to communicate with your telephony. Installation Point.

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SoliCall

SEPTEMBER 4, 2017

Call centers suffers from significant ambient noise that is originated from multiple locations like: Other agents talking in the background. Such noise reduces the quality of the calls and directly impacts customer satisfaction. In addition the existence of the noise reduces the accuracy of call center speech analytics.

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SoliCall

MARCH 25, 2018

Today, modern call centers are deploying sophisticated software components to help them improve customer experience, increase productivity and comply with new regulations. A well known fact is that most call centers are far from being quiet locations, actually they are usually very noisy. How can this problem be solved?

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SoliCall

MAY 27, 2018

Following are few organizations that extensively adopt this work model: Call centers that increase the number of their home agents. In few of our recent posts, we have discussed the ambient noise that exists in shared work spaces and the need for innovative technology to remove it from business calls.

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SoliCall

OCTOBER 7, 2018

Noise removal in a call center environment is a challenging task. As opposed to non-human ambient noise like street noise and car horn, the background noise in call centers is actually human voices of people talking in the background. This technique is called Reference-Based Noise Reduction (RNR).

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