NobelBiz

SEPTEMBER 20, 2015

NobelBiz") prevailed in its patent infringement lawsuit against Global Connect, LLC and TCN, Inc. [ ] The post NobelBiz Wins Patent Infringement Jury Trial on LocalTouch® appeared first on NobelBiz™. CARLSBAD, Calif., 17, 2015 (GLOBE NEWSWIRE) -- via PRWEB - NobelBiz, Inc. in the Eastern District of Texas, Tyler Division. [

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Beyond Philosophy

MARCH 2, 2018

Amazon received two patents on wristbands that can track the moment-by-moment actions of their warehouse workers. The patents, from the United States Patent and Trademark Office , describe the wristbands as “Ultrasonic tracking of a worker’s hands may be used to monitor performance of assigned tasks.” 1 February 2018.

Government 253

Government Employee engagement Customer Experience Consulting 253

ComputerTalk

JULY 27, 2016

Do Supreme Court decisions limit patent abuse?

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CSM Magazine

AUGUST 29, 2023

Our patented Zero Knowledge Network ® enables a wide range of SaaS identity solutions, and Journey’s biometric authentication is a great way to achieve both better security and a far better user experience.”

industry standards 52

industry standards Contact Center Customer centricity SaaS 52

TechSee

FEBRUARY 16, 2023

TechSee is the industry leader in remote visual with 8 patents on its technology and over 30 million live and AI-powered sessions each year. It enables enterprises around the world to deliver better customer assistance, enhance service quality and reduce costs. For more information, visit [link]

APIs 109

APIs Technology Customer Experience CRM 109

TechSee

JANUARY 4, 2022

EVE Cortex utilizes patented AI neural networks and synthetic data to teach itself to recognize thousands of: products. Looking back on a year in review, we’ve made four new patent submissions beyond the seven current patents we hold in the CX technologies, Visual Computing, Augmented Reality, and Big Data space. parts, and.

Self service 109

Self service Enterprise Upselling Big data 109

Steve DiGioia

SEPTEMBER 5, 2022

They have patents. After that, a short stint as a plumber’s helper led to owning my own HVAC business. What came next? A 20+ year hospitality career. I’m clearly NOT an expert. Experts do what they do for many years. They are laser-focused. They write papers. They’re on television and stories are written about them.

Marketing 208

Marketing Customer Service Personalization 208

Zappix

JANUARY 3, 2024

Zappix is a privately held software company offering patented cloud-based technology geared to the smartphone era that transforms the Customer Care Experience. Our On-Demand technology enables digital self-service solutions that improve customer satisfaction, increase Self-Service rates, and reduce costs.

Sales 52

Sales Management Self service Big data 52

Interactions

JANUARY 25, 2023

We’ve recently secured a patent (our 125th!) Plus, the patent’s capabilities can be broadened to identify any attribute from speech, including not only a speaker’s intent, but also their emotional state and select demographic information.

Virtual Agent 62

Virtual Agent Wait times Technology Customer Experience 62

Zappix

JANUARY 2, 2024

Zappix is a privately held software company offering patented cloud-based technology geared to the smartphone era that transforms the Customer Care Experience. Our On-Demand technology enables digital self-service solutions that improve customer satisfaction, increase Self-Service rates, and reduce costs.

Marketing 52

Marketing Self service Big data Analytics 52

Zappix

JANUARY 3, 2024

Zappix is a privately held software company offering patented cloud-based technology geared to the smartphone era that transforms the Customer Care Experience. Our On-Demand technology enables digital self-service solutions that improve customer satisfaction, increase Self-Service rates, and reduce costs.

Engineering 52

Engineering Sales Self service Big data 52

Interactions

JANUARY 25, 2023

We’ve recently secured a patent (our 125th!) Plus, the patent’s capabilities can be broadened to identify any attribute from speech, including not only a speaker’s intent, but also their emotional state and select demographic information.

Virtual Agent 62

Virtual Agent Wait times Technology Customer Experience 62

AWS Machine Learning

JULY 24, 2023

Patent search is one of them. Patsnap provides a global one-stop platform for patent search, analysis, and management. Patsnap provides a global one-stop platform for patent search, analysis, and management. They use big data (such as a history of past search queries) to provide many powerful yet easy-to-use patent tools.

APIs 66

APIs Engineering Construction Benchmark 66

Totango

JANUARY 3, 2024

Its patented Revenue Intelligence Platform captures and understands every customer interaction, then delivers insights at scale, empowering revenue teams to make decisions based on data instead of opinions.

Revenue potential 102

Revenue potential Enterprise Accountability Marketing 102

TechSee

SEPTEMBER 27, 2023

Powered by Sophie AI, TechSee’s patented computer vision / generative AI hybrid, enterprises are deploying virtual agents that can see, hear, understand, and guide customers, delivering human-like service. TechSee is used by over 1,000 enterprise companies in more than 53 countries around the world.

Virtual Agent 124

Virtual Agent Customer Service Enterprise Customer centricity 124

TechSee

MAY 20, 2020

TechSee was honored as a pioneer in Computer Vision AI-powered Visual Assistance for customer service, based on our proprietary, multi-patented technology. Two years ago, we cracked open the champagne when Gartner named TechSee as a Cool Vendor in its CRM Customer Support and Service Report.

CRM 207

CRM Customer Service Enterprise Contact Center 207

VirtualPBX

MARCH 8, 2022

She won the Edison Patent Awards two years in a row and was inducted into the Women in Technology Hall of Fame in 2013. With over 200 patents and counting, Dr. Croak (and her team) pioneered the text-to-donate system, which revolutionized how people could donate to charitable organizations. They are numerous.

voip 98

voip Engineering Technology Personalization 98

OctopusTech

AUGUST 26, 2021

1)Patents, trademarks, licensing, and other IPRs. Such tasks include patent searching and validity. The LPO services dealing in IP offer a wide range of services and skills that mainly focus on non-legal work that doesn’t need licensed attorneys. Common services that LPO firms involve are as follows. 3)Prosecution docketing services.

outsourcing 118

outsourcing Engineering Marketing Technology 118

Interactions

SEPTEMBER 8, 2023

Interactions has built our IVA from the ground-up, with more than 125 patents accumulated over the last 15+ years, resulting in our patented Curo(™) AI suite incorporating Automatic Speech Recognition (ASR), Natural Language Processing (NLP), and Dialog Management. However, not all AI virtual assistants are created equal.

Customer Service 62

Customer Service Self service Contact Center Banking 62

Fonolo

JANUARY 26, 2021

After VHT had built their business for a few years and acquired several patents for their technology, other call center platform providers started to take notice — and create their own products to compete with virtual hold. It wasn’t long before VHT said, “Hold on a minute,” and sued them for patent infringement.

Technology 108

Technology Call Center Enterprise call center solutions 108

AWS Machine Learning

FEBRUARY 13, 2024

Nanda has built multiple applications for anomaly detection and has a patent filed in a similar space. Sudhanshu has to his credit a couple of patents; has written 2 books, several papers, and blogs; and has presented his point of view in various forums.

Engineering 98

Engineering Gamification Scripts Big data 98

airespring

MARCH 8, 2021

Her patented frequency-hopping signal led to the development of GPS, Bluetooth, and Wi-Fi. But many people are not aware that she was also a scientist and inventor. Lamarr co-invented an early technique for spread spectrum communications that was designed to combat Nazi jamming signals that could redirect torpedoes.

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Steve DiGioia

NOVEMBER 19, 2015

Do you have a patent on a full work load? we have plenty of work to do too! This original article was written by Steve DiGioia. Stop complaining about how busy you are or how much work you have to do. You’re not the only one…. Does your degree refer to you as Dr. of Busy? Do you think you are the only one that the boss expects much from?

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Beyond Philosophy

JULY 20, 2023

They have a plastic brick; it doesn’t even have a patent anymore, so anyone can produce it. Companies can limit their thinking by competing in the same ways firms always have. We think more companies should think like Lego (and you thought we were going to say Apple…). Talk about commoditization.

Marketing 270

Marketing Best practices Customer centricity Engineering 270

TeleDirect

JULY 1, 2021

And how can your enterprise ensure you’re getting the most out of your patent follow up system? Why is a patient call center crucial for general patient follow up communication and general patient management? Patient Call Center Services for Follow-Ups.

Call Center 111

Call Center Healthcare Enterprise Metrics 111

pindrop

NOVEMBER 19, 2020

Pindrop Trace technology is our patent-pending analytics engine that powers Protect’s account risk scoring. This patent-pending analytics engine powers Protect’s account risk scoring, identifying the most complicated fraud scams, and predicting cross-channel fraud up to 60 days before it takes place.

Contact Center 98

Contact Center Analytics Interactive Voice Response Engineering 98

Interactions

NOVEMBER 19, 2021

He has numerous filed patents and holds 24 awarded patents. Interactions has built one of the most advanced AI stacks on the market, and it is backed by an expansive patent portfolio. In addition to the people, the technology is also unparalleled.

Technology 62

Technology Engineering Contact Center Customer Experience 62

Interactions

DECEMBER 28, 2022

We’re proud to have received our 113th patent, which demonstrates our commitment to pushing the boundaries of innovation. . We received a number of prestigious awards, including recognition as industry leaders in conversational AI from Opus Research, Best in Biz, and the American Business Awards.

Customer Care 62

Customer Care Customer Experience 62

Cisco - Contact Center

NOVEMBER 24, 2020

He’s an accomplished inventor with ten patents in AI-related innovations. Thinking though the problems I see being addressed has led to nine patents in contact center innovation over the years. The ultimate goal? Better customer experiences. The Future of AI in Contact Centers.

Contact Center 106

Contact Center Technology contact center solutions Cloud contact 106

Steve DiGioia

JANUARY 9, 2017

Amazon, which now has a patent for the algorithm-based system, could conceivably use the system to ship products before you even place an order. Amazon filed for the patent, officially known as “method and system for anticipatory package shipping,” in 2012, and it was awarded on Christmas Eve of the following year.

Advertising 100

Advertising Self service Personalization Technology 100

VirtualPBX

MARCH 8, 2022

She won the Edison Patent Awards two years in a row and was inducted into the Women in Technology Hall of Fame in 2013. With over 200 patents and counting, Dr. Croak (and her team) pioneered the text-to-donate system, which revolutionized how people could donate to charitable organizations. They are numerous.

voip 52

voip Engineering Technology Personalization 52

TechSee

APRIL 9, 2018

Employing a combination of Deep Learning, Big Data, and proprietary computer vision algorithms, TechSee’s patent-pending cognitive visual platform provides support representatives and consumers with intelligent visual assistance.

Technical Support 111

Technical Support Big data Customer Care Technology 111

SoliCall

FEBRUARY 12, 2023

It is an innovative patented software solution that is doing just that. Coming to think about it, why not use the existing phones that are already located in the call centers in order to gather the necessary information? One of the most popular solution in this area is the Noise Firewall.

Call Center 59

Call Center Contact Center Technology 59

Noble Systems

DECEMBER 11, 2018

Patent Office. Patent 4,741,028 , entitled “Method of Randomizing Telephone Numbers,” filed in 1986, discloses a dialer that can dial an entire range of 10,000 numbers in a central office exchange using random numbers and also sequentially generated numbers. Unfortunately, that understanding is not accurate.

Technology 55

Technology Telemarketing Banking Contact Center 55

Inbenta

JUNE 16, 2020

With 15 years of experience and over 250 customers globally, Inbenta has built a solid reputation and can help you supercharge how you interact with your users, thanks to our patented and proprietary NLP technology. Want to know more? Get in touch today! Let’s get in touch.

Chatbots 95

Chatbots Enterprise Technology Management 95

Arbeit

JANUARY 31, 2023

Numberlab’s patent pending technology will show you how all of your phone numbers are being labeled on real mobile devices across every network. You can also see how your calls are being labeled on real devices with Numberlab by arbeit.

voip 52

voip Best practices Marketing Personalization 52

ComputerTalk

SEPTEMBER 1, 2013

How much protection does technology software need?

Technology 40

Technology 40