CSM Magazine

JANUARY 25, 2022

Intelligent self-service (ISS) experts, 4 Roads, will partner with Contentful, the leading content platform for digital-first businesses, to build bespoke online communities for its clients, which include Olympus, Aston Martin and Hitachi. About Verint. About Contentful. For more information, visit [link]. Learn more at Verint.com.

Self service 52

Self service APIs Chatbots Engineering 52

CSM Magazine

FEBRUARY 3, 2021

Verint celebrates ‘day one’ as a company focused on enabling brands to achieve boundless customer engagement following completion of Cognyte software spin-off. Verint® Systems Inc. In connection with the separation, Verint shareholders will receive one share of Cognyte common stock for each share of Verint common stock.

Enterprise 52

Enterprise Analytics Technology Customer Experience 52

CSM Magazine

FEBRUARY 2, 2024

After selecting Sabio Group as its transformation partner, Benenden implemented the Genesys Cloud CX platform, consolidating interactions whether via phone, email, chat, text or social media and providing a unified member view.

Healthcare 52

Healthcare Chatbots Self service Technology 52

CSM Magazine

APRIL 22, 2024

This involves close collaboration among teams and partners to identify the most effective ways to utilise AI-driven insights and automation. Their focus is on understanding how to leverage the best capabilities of each technology while ensuring a cohesive customer experience.

outsourcing 52

outsourcing Engineering CRM Technology 52

CSM Magazine

MARCH 13, 2024

Activewear brand, Sweaty Betty, has achieved transformational success by partnering with customer experience (CX) experts Sabio Group to overhaul its customer service experience.

Customer Experience 52

Customer Experience Self service Customer Care Chatbots 52

DMG Consulting

MARCH 27, 2024

As features are expanded and enriched, WFM suites are expected to continue to transition into open next-gen platforms that support large partner ecosystems and integrations with an increasing number of operating systems in and outside of contact centers.” The Report analyzes WFM market activity and provides 5-year projections.

Consulting 59

Consulting Consulting Enterprise Agent Empowerment 59

CSM Magazine

SEPTEMBER 8, 2023

Hugely exciting news concerning the closer integration between Genesys and Salesforce; a move that automatically strengthens Sabio’s position as Europe’s leading Digital Experience Transformation Services partner. Our track record with Genesys – one of our closest strategic partners – is just as impressive.

CRM 52

CRM Enterprise Consulting Consulting 52

CSM Magazine

OCTOBER 12, 2023

Sabio Group, the global digital experience transformation services specialist, has partnered with customer engagement expert Martin Hill-Wilson to release the 2023 edition of its acclaimed CX Realities white paper series.

Technology 52

Technology Marketing Customer Experience Customer Service 52

CSM Magazine

NOVEMBER 8, 2023

It brings unmatched benefits for organisations including: Market Leading Expertise : As a Salesforce Summit Partner with over 1,800 projects delivered and counting, Sabio can now double down on Salesforce and digital transformation projects with more capability than ever before.

CRM 52

CRM Consulting Consulting Marketing 52

CSM Magazine

APRIL 19, 2023

makepositive, Sabio Group’s specialist Salesforce CRM consultancy, has been named Leader in three out of the six quadrants of the ISG Provider Lens Salesforce Ecosystem Partners Study for the UK. With over 600 Salesforce certifications and 4.9

Consulting 52

Consulting Consulting CRM Marketing 52

CSM Magazine

OCTOBER 31, 2022

Sabio’s ‘makepositive’ – a dedicated multi-award-winning Salesforce consulting partner and one of the longest standing Salesforce partners in the UK – is supporting CityFibre’s growth plans in a multi-year agreement managing and maintaining the roll-out of Salesforce Marketing Cloud. . About makepositive.

CRM 52

CRM Consulting Consulting Marketing 52

CSM Magazine

FEBRUARY 14, 2023

In a multi-year agreement, Sabio – the digital customer experience (CX) transformation specialist – has helped deliver Appello’s move to Genesys Cloud and will continue to be the delivery and support partner.

Cloud contact 52

Cloud contact CRM Technology Customer Experience 52

DMG Consulting

JANUARY 1, 2024

The 2023 – 2024 Enterprise Workforce Engagement Management Product and Market Report analyzes 5 leading and contending vendors who are positioned to deliver the WEM platform of the future: Calabrio, Five9, NICE, OnviSource, and Verint.

Consulting 59

Consulting Consulting Enterprise Marketing 59

CSM Magazine

JULY 12, 2023

Davies partnering with Sabio Group to transform its contact centre technology and infrastructure. Darren Martin, Group Chief Information Officer, Davies, said: “Partnering with Sabio represents a major milestone as we continue to invest heavily in advanced digital solutions in order to deliver best-in-class services to customers.

Self service 52

Self service Technology Customer Experience Marketing 52

CSM Magazine

JUNE 29, 2023

As one of Twilio’s trusted development and CX consultancy partners for Europe, Sabio brings a wealth of experience in implementing and optimising the platform for businesses across various industries. ” The partnership between Memo and Sabio will bring significant benefits to both organisations.

Consulting 52

Consulting Consulting Analytics Technology 52

CSM Magazine

SEPTEMBER 28, 2023

“We’re excited to be partnering with Sabio,” said Andrew Marsh, Managing Director at Marsh Finance. The new partnership also includes the provision of consultation services and technological innovation, bolstering Marsh’s ongoing commitment to modernising and optimising its business operations.

Finance 59

Finance Customer Experience Best practices Consulting 59

CSM Magazine

JULY 5, 2022

” Throughout the year, the Group successfully strengthened its partner network, nurturing relations with the likes of Twilio, Google Cloud, Amazon Connect and Salesforce, while re-enforcing its partnerships with established vendors such as Verint, Avaya and Genesys.

CRM 59

CRM Technology Marketing Enterprise 59

CSM Magazine

JULY 10, 2023

Hosted by a distinguished quartet of Stuart Dorman, Sabio’s Chief Innovation Officer; Rob Scutchings, Sabio’s Chief Technology Officer; Mike Odekerken, Contact Centre Sales Manager for DACH, UK&I and Nordics at Twilio andJason Flynn, Director EMEA Partners at Twilio, the event was far from your standard corporate meet-and-greet.

Technology 52

Technology Customer Experience Sales Management 52

CSM Magazine

FEBRUARY 29, 2024

Embrace tools and partners to improve quality monitoring, insights analysis, and real-time responsiveness. Make interactions simpler and more intuitive. Really think about it and have a plan to strike the right balance between automation and human assistance options.

Journey mapping 52

Journey mapping Self service Banking Customer advocacy 52

CSM Magazine

JUNE 7, 2023

About makepositive makepositive (part of Sabio Group), is a dedicated, multi award-winning (Platinum) Salesforce consulting partner since 2008. To find out more about Quickline, visit www.quickline.co.uk

Wireless 52

Wireless Customer Service Telecommunications Consulting 52

CSM Magazine

JUNE 27, 2023

Through its own technology, and that of world-class technology leaders such as Amazon Connect, Avaya, Genesys, Google Cloud, Salesforce, Twilio and Verint, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels. Info: www.sabiogroup.com twitter.com/sabiosense [link].

Consulting 52

Consulting Consulting CRM Technology 52

Talkdesk

NOVEMBER 26, 2019

Coffee bars and happy hours Word on the street spread fast and furious as we hosted nearly 2,000 people for coffee and breakfast, burrito and taco bars, and the ever-popular nightly happy hours sponsored by our partners Observe.AI , Teleopti-A Calabrio Company , Textline and Verint Monet. Check all the great photos from the event.

Contact Center 78

Contact Center Sales Personalization Customer Service 78

CSM Magazine

AUGUST 30, 2023

They are not just seen as service providers, but as partners in a customer’s financial journey. Customers aren’t just seeking a service; they’re seeking an experience — a journey that makes them feel valued, understood, and prioritised. The firms that excel in this regard are the ones that foster trust and loyalty.

Customer Experience 52

Customer Experience Banking Feedback Chatbots 52

CSM Magazine

MAY 16, 2023

As a trusted partner for hundreds of leading brands, Sabio is focused on delivering cutting-edge technologies and services to help businesses navigate the ever-changing customer experience landscape.

Analytics 52

Analytics Consulting Consulting Customer centricity 52

CSM Magazine

NOVEMBER 15, 2022

” As well as the provision of technical expertise to assist with the roll-out in each country, Sabio – the leading Genesys Gold partner in Europe – is also supporting Rentokil Initial through a multi-year Managed Services agreement. This is what we’re aiming to achieve through this project.” ” About Sabio Group.

Cloud contact 52

Cloud contact Chatbots Self service CRM 52

CSM Magazine

MARCH 9, 2023

Asking the right questions As an experienced trusted contact centre technology partner, Sabio can support you in any of these journeys based on the strong partnerships we hold with industry-leading vendors across the three cloud contact centre approaches.

Cloud contact 52

Cloud contact Technology Customer Experience Management 52

Verint

FEBRUARY 21, 2018

There’s a single event that can help you with all of these—and help you better leverage your Verint solutions, to boot. It’s the Verint Engage global customer conference, and registration is underway for this year’s event at the Sheraton Dallas Hotel May 14 – 17. Let’s do this, partner! Inspiration. Professional growth.

Entertainment 36

Entertainment Best practices Journey mapping Management 36

CSM Magazine

FEBRUARY 6, 2023

We’re fascinated by the emergence of new technologies that can help deliver CX value and, since the emergence of Generative AI, we’ve been in constant dialogue internally and with our diverse partner network to understand its capability and what it could bring to our industry.

Customer Service 52

Customer Service Technology Customer Experience 52

Monet Software

JUNE 20, 2019

Elastic Compute Cloud: Verint Monet WFM Live runs in a highly reliable environment where application instances can be rapidly and predictably commissioned. Monet and its hosting partner leverage the latest technologies and ensure ongoing adherence to best-practice policies. It’s secure, backed up and available 24/365.

Contact center software 59

Contact center software Contact Center Best practices Technology 59

Serenova

NOVEMBER 19, 2019

I want to share with you my personal perspective on how it will deliver value to the markets we serve, as well as our stakeholders, including customers, partners and employees. We will continue to offer and remain committed to our current WFO and WFM partners, including Calabrio, Verint and Teleopti.

Cloud contact 69

Cloud contact Quality management Contact Center contact center solutions 69

CSM Magazine

MARCH 13, 2023

It works by infusing Salesforce’s proprietary AI models with generative AI technology from its ecosystem of partners, including real-time data from Salesforce Data Cloud. According to Salesforce, Einstein GPT brings AI capability together with the CRM to make every employee more productive and every CX better.

CRM 52

CRM Technology Consulting Consulting 52

Natalie Petouhof

DECEMBER 8, 2015

With the partnership between Verint and TimeTrade, customers will have more seamless omnichannel experiences for consumers. Our goal in bringing a TimeTrade and Verint solution together is to provide the tools banks need to make this vision a reality, so they no longer risk losing out to the competition.”.

Banking 45

Banking Enterprise Wait times Contact Center 45

Verint

JUNE 6, 2017

As discussed in a recent blog post by Laurie Wickham, the 2017 Verint Engage Global Customer Conference took place recently in Orlando, Florida with attendees from 17 countries and a variety of industries.

Employee engagement 34

Employee engagement Quality management Analytics Best practices 34

Verint

APRIL 24, 2018

In fact, while attending the Verint Global Customer Conference, why not tap into your inner child. The Verint Global Customer Conference will feature over 70 different sessions. You’ll get a chance to have some fun, see familiar faces and make connections with others from the Verint customer and partner community.

Self service 27

Self service Employee engagement Contact Center Call Center 27

Natalie Petouhof

FEBRUARY 5, 2016

Tweet Verint System, Inc and Selligent announced a major new release of its Telligent Community ™ solution. This new release marks the first community product introduction to follow the acquisition of Telligent by Verint in 2015.

APIs 40

APIs Self service Analytics SaaS 40

Vcaretec

JUNE 6, 2022

Connect: @Hyken Linda Ireland Bio: Linda is an owner-partner of @AveusLLC. Connect: @9INCHmarketing Nancy Porte Bio: Nancy is a VP of Customer Experience at Verint. Author of Domino and she helps leaders boost performance through customer experience. She is passionate about making the world a better place for customers.

Customer Care 98

Customer Care Chief Customer Officer CRM Wireless 98

Verint

JANUARY 17, 2017

Are you interested in presenting during a breakout session at Engage 2017, the Verint Systems Global Customer Conference?

Best practices 37

Best practices Customer Experience 37