CSM Magazine

SEPTEMBER 8, 2023

Hugely exciting news concerning the closer integration between Genesys and Salesforce; a move that automatically strengthens Sabio’s position as Europe’s leading Digital Experience Transformation Services partner. In line with that, we’ve been strengthening our expertise in Genesys and Salesforce technologies.

CRM 52

CRM Enterprise Consulting Consulting 52

Unymira

OCTOBER 23, 2019

Unymira was excited to visit Salesforce’s Munich office to hear about AppExchange and partner growth in Europe and North America.

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Natalie Petouhof

JANUARY 5, 2016

Tweet Capgemini and onio: Capgemini announced the acquisition of oinio, one of Europe’s leading Salesforce partners. Oinio, based in Munich, has become one of the major European players in the consulting and deployment of Salesforce cloud-based CRM and digital marketing solutions. ” What Does This Mean?

CRM 60

CRM Consulting Consulting SaaS 60

TechSee

MAY 4, 2023

Machine Learning and AI for the field From a field service perspective, what does machine learning offer, and how can it benefit partners? Conclusion As a partner service leader, improving productivity with the support of new technologies is critical, especially where AI is either not used or underutilized.

Self service 109

Self service Consulting Consulting Technology 109

TechSee

JUNE 16, 2022

Brad was the founding partner and former CEO of the International Customer Management Institute (ICMI) and remains a senior advisor today. Michael Maoz, Senior Vice President, Innovation Strategy at Salesforce. Michael is currently SVP Innovation Strategy, Salesforce. Olive Huang, VP Market Strategy at Salesforce.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

AWS Machine Learning

AUGUST 4, 2023

This post is co-authored by Daryl Martis, Director of Product, Salesforce Einstein AI. We’re excited to announce Amazon SageMaker and Salesforce Data Cloud integration. Custom models can be trained using data from Salesforce Data Cloud accessed through the Amazon SageMaker Data Wrangler connector.

APIs 74

APIs Engineering Enterprise Technology 74

GetFeedback

MAY 10, 2020

GetFeedback has partnered with Salesforce on a new trail to help Salesforce employees guide customers on building a best-in-class customer experience (CX) program.

Customer Experience 112

Customer Experience 112

GetFeedback

MARCH 6, 2022

A recap of GetFeedback and Salesforce’s session at the 2nd Annual CX Impact Summit, featuring Natalie Roberts, Senior ISV Partner Account Manager at Salesforce.

Personalization 78

Personalization Customer Experience Accountability Management 78

CSM Magazine

OCTOBER 31, 2022

Sabio Group’s Salesforce CRM consultancy business, ‘makepositive’, has secured a multi-year contract with CityFibre, the UK’s largest independent full fibre platform. ‘makepositive’ also provides customer engagement expertise ahead of a full Salesforce CRM system implementation. .

CRM 52

CRM Consulting Consulting Marketing 52

aircall

NOVEMBER 9, 2021

This move will also bring our team closer to our technology partners, including Salesforce , Microsoft, and Hubspot , who are also building up their presence in the UK market (hopefully over a nice cuppa). . And we’re now picking the UK,” Andreï says.

Banking 118

Banking Engineering Sales Marketing 118

CSM Magazine

MARCH 13, 2024

Activewear brand, Sweaty Betty, has achieved transformational success by partnering with customer experience (CX) experts Sabio Group to overhaul its customer service experience.

Customer Experience 52

Customer Experience Self service Customer Care Chatbots 52

24-7 InTouch

JANUARY 9, 2024

Our partner, a global leader in the online learning space, experienced growth in all global markets. The Challenge Faced with a need for budget optimization, our partner required an innovative solution to deliver quality multilingual support at lower cost, including niche languages like Bahasa and Arabic. in 90 days, exceeding target.

Customer Experience 52

Customer Experience Average Handle Time Education Government 52

VirtualPBX

DECEMBER 27, 2023

We’re constantly adding native CRM integrations to our stack – including Salesforce, Clio, Zoho, Freshdesk, and Microsoft Dynamics. Visit the VirtualPBX partner page on SnapRecordings to save 20% through the end of the year! Plus, you can capture call data for insightful reports and make data-driven decisions effortlessly.

CRM 104

CRM voip Management Customer Experience 104

TechSee

DECEMBER 16, 2020

Strong partnerships are a force for change – and that is best highlighted in the strengthening of the relationship between TechSee and Salesforce – both sides bringing to the table the capability to drive and support businesses with streamlined, efficient, and cost-effective operations. TechSee and Salesforce Use Cases.

Average Handle Time 109

Average Handle Time Contact Center Technology CRM 109

Quality Contact Solutions

OCTOBER 22, 2021

Finding the best inbound call handling services company to work with can feel overwhelming; we get it!! To partner with an outsourced services company successfully, collaboration is a must! The potential outsourced partner needs to meet your company’s technology, staffing, processes, location, requirements, and more.

outsourcing 98

outsourcing Call Center Technical Support Analytics 98

aircall

MARCH 29, 2022

Our first German office is located in the WeWork Atrium Tower in the heart of Berlin so we can be even closer to our DACH customers and partners. “I can proudly look back on a very talented and committed team of over 30 German native speakers in Paris, who offer our customers and partners an excellent service in German.

Sales 62

Sales CRM Marketing Personalization 62

CSM Magazine

FEBRUARY 2, 2024

After selecting Sabio Group as its transformation partner, Benenden implemented the Genesys Cloud CX platform, consolidating interactions whether via phone, email, chat, text or social media and providing a unified member view.

Healthcare 52

Healthcare Chatbots Self service Technology 52

Comm100

NOVEMBER 15, 2022

In Salesforce’ latest research, they found that 57% of customers prefer to engage through digital channels. To meet their customers’ needs, CCaaS providers are partnering with digital communication platforms to add digital omnichannel capabilities to their product offering. The reasons for this are simple. Grow customer base.

Upselling 80

Upselling Chatbots Customer retention Analytics 80

Talkdesk

FEBRUARY 4, 2021

Talkdesk and Salesforce know that every interaction matters in acquiring and supporting your customers. Talkdesk , the cloud contact center for innovative enterprises, and Salesforce , the industry’s leading CRM system, have been partnering since 2016 to not only meet but exceed customer expectations.

Cloud contact 68

Cloud contact Contact Center CRM Enterprise 68

aircall

OCTOBER 6, 2022

The Madrid office will ensure Aircall is surrounding itself with the best talent, further developing its technology partner ecosystem and gaining a better understanding of regional customer needs. The office opening continues Aircall’s global expansion plans and reinforces its presence in Spain .

Marketing 62

Marketing SaaS Education CRM 62

CSM Magazine

JANUARY 16, 2024

Since then, he has held several key roles within the Sabio Group, most recently where he was instrumental in strengthening relations with strategic partners such as Avaya, Genesys, Verint and Twilio.

Management 52

Management Consulting Consulting Marketing 52

DigitalGenius Blog

APRIL 15, 2019

Customers today want convenient experiences. They expect brands to quickly and personally engage in their channel of choice, eliminating the problem quickly. Brands that meet these expectations are rewarded with customer loyalty. Those that do not struggle to retain customers.

Consulting 40

Consulting Consulting Customer Service Personalization 40

CSM Magazine

JUNE 27, 2023

Sabio Group and its specialist Salesforce CRM consultancy, makepositive , are to tackle the AI evolution sweeping across the customer service industry as part of their participation at the forthcoming Salesforce World Tour 2023.

Consulting 52

Consulting Consulting CRM Technology 52

Hero Digital

JUNE 24, 2020

Hero Digital , the leading independent customer experience company, has been selected as one of only 35 Adobe Platinum Solution Partners worldwide. We love to partner with Adobe to lead brands through massive transformation,” said David Kilimnik, CEO at Hero Digital. A trusted advisor to the world’s best brands like Comcast, U.S.

Banking 77

Banking Consulting Consulting Technology 77

Totango

DECEMBER 20, 2023

From streamlining customer interactions and optimizing business operations to supporting critical in-app communications , the Totango software makes connecting, integrating, and empowering cross-functional partners easy and valuable.

Enterprise 108

Enterprise Customer centricity Benchmark Upselling 108

CSM Magazine

JUNE 7, 2023

Makepositive , a leading provider of Salesforce solutions and part of Sabio Group , is delighted to announce a strategic collaboration with rural internet provider, Quickline Communications. About makepositive makepositive (part of Sabio Group), is a dedicated, multi award-winning (Platinum) Salesforce consulting partner since 2008.

Wireless 52

Wireless Customer Service Telecommunications Consulting 52

Tethr

DECEMBER 8, 2021

Tethr, the leading AI-powered conversation intelligence platform for listening enterprises, has announced a $15 million funding round led by IAG Capital Partners. Tethr delivers insights when and where customers need them, whether it be in CFM platforms like Qualtrics and InMoment or CRM systems like Salesforce. Adam Larsen, Tethr CTO.

Analytics 94

Analytics Enterprise Sales Customer Care 94

AWS Machine Learning

DECEMBER 21, 2022

One such data repository is Salesforce. Salesforce is a comprehensive CRM tool for managing support, sales, and marketing teams. We’re excited to announce that we have updated the Salesforce connector for Amazon Kendra to add even more capabilities. Create a Salesforce data source via the Amazon Kendra console.

Enterprise 78

Enterprise Accountability APIs CRM 78

Totango

APRIL 18, 2023

Automated integrations: Use simple text queries to easily facilitate partner integrations Just using a simple text query, you’ll be able to generate code snippets that will facilitate integrations with other systems of record without the need for an engineer or technical resource.

Engineering 98

Engineering Accountability Enterprise Sales 98

ChurnZero

JUNE 1, 2022

ChurnZero CEO You Mon Tsang joined the StartupCX podcast to talk about his entrepreneurial insights on how to compete in a new category, prove product value early on, and find the right business partner. The CSMs were managing 150 accounts each and all they had was Salesforce, their email, and a phone. Episode highlights. Go get them.

SaaS 98

SaaS Marketing B2C Metrics 98

CX Global Media

AUGUST 1, 2019

And so, it could be we integrate with dozens of different systems and know we’re partnering even more closely with a lot of those other vendors. So, companies like Amazon Connect, Salesforce, Zendesk, and Five9. Some of our key partners that we’re integrating with even tighter. So, we take all that data we’ll integrate it.

Contact Center 229

Contact Center Coaching Average Handle Time Metrics 229

aircall

JANUARY 18, 2022

With new offices in Sydney, Madrid, London and now also Berlin, Aircall has created the structure needed to be closer to our Australian and European customers and partners. . With 75% growth in 2021 and now over 600 employees at six offices worldwide, we strive to offer our customers and partners first-class service at all times.

voip 62

voip Telecommunications call center software Marketing 62

BlueOcean

DECEMBER 13, 2022

Salesforce research says consumers like us belong to 4.3 According to Salesforce, almost three-quarters of consumers have chosen to switch brands at least once in the last 12 months, even when they belong to a loyalty program—and they’re doing it for access to better deals, better quality, or better customer service.

outsourcing 71

outsourcing CRM Accountability Contact Center 71

CSM Magazine

APRIL 22, 2024

This involves close collaboration among teams and partners to identify the most effective ways to utilise AI-driven insights and automation. Their focus is on understanding how to leverage the best capabilities of each technology while ensuring a cohesive customer experience.

outsourcing 52

outsourcing Engineering CRM Technology 52

CSM Magazine

DECEMBER 10, 2021

The AWS Partner Network (APN) recognized VoiceFoundry’s work to help customers elevate their customer experience leveraging Amazon Connect. The AWS Partner Awards recognize a wide range of Partners, whose business models have embraced specialization and collaboration over the past year.

Interactive Voice Response 52

Interactive Voice Response Technical Support Contact Center contact center solutions 52

CSM Magazine

FEBRUARY 14, 2023

In a multi-year agreement, Sabio – the digital customer experience (CX) transformation specialist – has helped deliver Appello’s move to Genesys Cloud and will continue to be the delivery and support partner.

Cloud contact 52

Cloud contact CRM Technology Customer Experience 52

aircall

JUNE 27, 2022

One year after reaching a $1bn valuation and six years after its 1st million dollar ARR, Aircall reaches centaur status with $100m ARR ( State of the cloud report 2022 – Bessemer Venture Partners ). Large customers contributed the most to this acceleration with a +107% YoY growth of this segment.

call center software 105

call center software Call Center Metrics Marketing 105