CSM Magazine

FEBRUARY 2, 2024

Benenden Health, a not-for-profit healthcare mutual, has transformed its member experience through a cloud-based digital transformation project with Sabio Group. Goals included supporting multi-channel engagement, tapping member data for personalisation, and integrating systems across the business to smooth hand-offs.

Healthcare 52

Healthcare Chatbots Self service Technology 52

CSM Magazine

SEPTEMBER 8, 2023

Hugely exciting news concerning the closer integration between Genesys and Salesforce; a move that automatically strengthens Sabio’s position as Europe’s leading Digital Experience Transformation Services partner. We’re now one of Salesforce’s leading Service Cloud specialists and most certified Salesforce systems integrator in Europe.

CRM 52

CRM Enterprise Consulting Consulting 52

CSM Magazine

MARCH 13, 2024

Activewear brand, Sweaty Betty, has achieved transformational success by partnering with customer experience (CX) experts Sabio Group to overhaul its customer service experience. She said: “We had to create an agile, integrated solution and Sabio’s Service Cloud Accelerator was the missing puzzle piece.

Customer Experience 52

Customer Experience Self service Customer Care Chatbots 52

NobelBiz

OCTOBER 2, 2023

We’re not just another tech support; we’re your trusted partner in success, offering cutting-edge contact center technology. Elevate Your Supervision with NobelBiz OMNI+ Supervisor Dashboards Experience the future of supervision with NobelBiz OMNI+ cloud contact center software. Why Shift to a Cloud-Based Solution?

Contact Center 106

Contact Center Contact center software Multi-channel support Chatbots 106

Momentum Telecom

JANUARY 28, 2022

Finding the right network and cloud communication solutions has become essential for today’s businesses. Whether you’re running a bootstrapped startup or a large corporation, your business needs reliable and versatile network connectivity and cloud communication options. That’s precisely the experience we deliver to all our customers.

Management 98

Management contact center solutions Contact Center CRM 98

Edify

OCTOBER 4, 2021

Google has just announced that Edify is a Chrome Enterprise Recommended partner, earning a spot in their list of preferred cloud contact center solutions. What does this mean?

Enterprise 73

Enterprise contact center solutions Cloud contact Contact Center 73

Talkdesk

OCTOBER 14, 2020

Digital natives of Gen-Y and Gen-Z — which now represent almost half of the US population — are directly influenced by the rise of consumer brands like Google, Apple, and Amazon. Now is the time for banks to transition to a more flexible platform offered by cloud solutions. Speed Your partners and stakeholders need a fast turnaround.

Banking 105

Banking Finance APIs Healthcare 105

SharpenCX

NOVEMBER 10, 2021

It’s a daunting task to find new cloud technology for a contact center. You need to ask the right questions and gather supporting info to commit to a new cloud contact center system. . >> Download Now: 101 questions to ask on your contact center RFP. You’re investing in a relationship with a vendor partner. Ask yourself: .

Cloud contact 128

Cloud contact Contact Center Technology Accountability 128

CSM Magazine

FEBRUARY 14, 2023

Appello Careline, an award-winning 24-hour careline services provider, has selected Sabio Group for its migration to a new cloud contact centre platform. “We are delighted to add Appello Careline to our list of managed service and network service clients, as well as supporting them in their migration to Genesys Cloud.”

Cloud contact 52

Cloud contact CRM Technology Customer Experience 52

JivoChat

FEBRUARY 22, 2023

This guide will provide you with a comprehensive step-by-step overview of everything you need to know about outsourcing your ecommerce in 2023 - from choosing the right partner and evaluating prospective services to implementing cost-effective strategies for maximum return on investment. We’ll tackle all of these one by one.

outsourcing 82

outsourcing SaaS Accountability Analytics 82

JustCall

DECEMBER 12, 2022

It is a reliable and cost-effective way to make international phone calls and an excellent tool for businesses that need to communicate with partners, clients, and customers overseas. Google Voice is a VoIP service that allows you to make and receive calls and texts. Why Use Google Voice? 6 Benefits of Using Google Voice.

voip 52

voip Analytics First call resolution Sales 52

DMG Consulting

JANUARY 30, 2024

The factors driving rapid growth include the recent adoption of these solutions by cloud holdouts, including large financial services institutions; ongoing seat expansions from many existing customers; a strong replacement cycle of earlier-generation CCaaS solutions; and increased international deployments. What’s Next for CCAAS?

Contact Center 48

Contact Center CRM Enterprise Self service 48

CSM Magazine

JULY 12, 2023

Davies partnering with Sabio Group to transform its contact centre technology and infrastructure. Sabio will guide the firm’s transformation to a new cloud-based customer service platform on Genesys Cloud CX, providing a flexible, scalable, unified CX platform. So far, Davies has been able to save clients £5.8

Self service 52

Self service Technology Customer Experience Marketing 52

CSM Magazine

APRIL 19, 2023

makepositive, Sabio Group’s specialist Salesforce CRM consultancy, has been named Leader in three out of the six quadrants of the ISG Provider Lens Salesforce Ecosystem Partners Study for the UK. With over 600 Salesforce certifications and 4.9

Consulting 52

Consulting Consulting CRM Marketing 52

CSM Magazine

MARCH 13, 2023

With Microsoft’s investment in OpenAI being quickly followed by the release of Google’s Bard, the conversation around Generative AI continues to build and much of the focus has understandably been concentrated on what might come next from those two tech behemoths. And the exciting part is that this is only the beginning!

CRM 52

CRM Technology Consulting Consulting 52

ProProfs Blog

DECEMBER 6, 2021

Using this cloud-based solution, you can generate contact forms, registration forms, application forms, surveys, payment forms, and more. Third-Party Integrations: SurveyMonkey integrates with collaboration platforms, customer data platforms, and cloud storage platforms to streamline business processes and get more things done.

Surveys 78

Surveys Enterprise Feedback CRM 78

aircall

JANUARY 28, 2022

Overview: Aircall is a cloud phone system and call center software that allows businesses to fully manage their telephone needs. Google Apps and Google Drive. Overview: Google Apps and Google Drive offer several cloud-based services that allow for easy workplace integration and team collaboration.

CRM 118

CRM Sales call center software Analytics 118

CSM Magazine

OCTOBER 31, 2022

Sabio’s ‘makepositive’ – a dedicated multi-award-winning Salesforce consulting partner and one of the longest standing Salesforce partners in the UK – is supporting CityFibre’s growth plans in a multi-year agreement managing and maintaining the roll-out of Salesforce Marketing Cloud.

CRM 52

CRM Consulting Consulting Marketing 52

CSM Magazine

MARCH 9, 2023

Cloud alone can’t be the sole answer to your CX business challenges or a destination for your business – but it is the first step through a door that will allow you to unlock potentially significant improvements in terms of operational efficiency and costs, customer satisfaction, and advisor performance and retention.

Cloud contact 52

Cloud contact Technology Customer Experience Management 52

Cisco - Contact Center

AUGUST 3, 2020

Cloud Agility. It’s powered by the public cloud, making it highly scalable, flexible, secure, and agile. First, it enables all customers – whether cloud or on-premises, to take advantage of advanced applications, continuous feature delivery, and a low-disruption path to the cloud. Business Continuity.

Contact Center 124

Contact Center Technology contact center solutions Virtual Agent 124

aircall

JULY 28, 2021

In early May 2021, Google made headlines worldwide. CEO Sundar Pichai explained in a blog post: “Our campuses have been at the heart of our Google community, and the majority of our employees still want to be on campus some of the time. Besides Google, other large organizations have embraced these flexible structures too.

Real estate 104

Real estate call center software Call Center Wait times 104

Cisco - Contact Center

JUNE 18, 2020

We’ve launched Webex Contact Center in multiple geographies, and recently introduced Webex Contact Center Enterprise , a robust, scalable, cloud contact center solution that meets the unique and sophisticated needs of very large enterprises. Flexible Cloud, Premises, and Hybrid Deployment Options. Focus on AI. End-to-End Encryption.

Contact Center 116

Contact Center Enterprise contact center solutions Cloud contact 116

CSM Magazine

JUNE 29, 2023

Twilio Flex is a digital engagement centre for the entire customer journey—a sales tool for pre-purchase conversations, a cloud-based contact center, and an in-app digital concierge. Developed by Twilio, Flex provides businesses with the flexibility and scalability needed to deliver exceptional customer experiences across multiple channels.

Consulting 52

Consulting Consulting Analytics Technology 52

CSM Magazine

JUNE 7, 2023

Makepositive will work closely with Quickline to help them harness the feature-rich, industry-specific capabilities of Salesforce Communications Cloud, to enhance field services, improve customer support, and streamline inventory and van stock management. “At To find out more about Quickline, visit www.quickline.co.uk

Wireless 52

Wireless Customer Service Telecommunications Consulting 52

Jive

APRIL 8, 2019

We’re thrilled to announce that Jive is teaming with PlanetOne , the IT channel and telecom industry’s preferred business partner for identifying and delivering cloud-based and connectivity solutions to small and midsize businesses and enterprises. Want to learn more about this relationship?

voip 81

voip Enterprise Sales Technology 81

Momentum Telecom

OCTOBER 24, 2022

You may be familiar with a small subset of Momentum’s services – but you and your customers can benefit from knowing about our role as a managed cloud service provider. Because you want the best for your customers, and many of them want to take advantage of the cloud. Momentum meets those criteria. Momentum meets those criteria.

Management 40

Management Interactive Voice Response CRM Technology 40

Mindtouch

DECEMBER 9, 2019

Effortless experiences for your customers and the agents helping them—that’s the idea behind MindTouch for Salesforce, our latest integration for both Service Cloud and Community Cloud. For agents, this means a fully integrated knowledge experience within the Service Cloud interface that helps reduce time to resolution.

Self service 102

Self service Engineering CRM Call Center 102

NICE inContact

NOVEMBER 22, 2019

NICE inContact has partnered with Google Cloud to bring its Artificial Intelligence (AI) expertise into the CXone contact center with Contact Center AI for natural language chatbots and interactive voice response (IVR) that enable rich conversational experiences.

Interactive Voice Response 62

Interactive Voice Response Self service Contact Center Chatbots 62

JustCall

JANUARY 31, 2023

Top 8 Alternatives to Dialpad – Choose the Best Call Center Software for Your Business JustCall OpenPhone Grasshopper Zoom Meetings RingCentral MVP Nextiva Google Voice Microsoft Teams 1. Zoom Overview Zoom unifies cloud video conferencing, simple online meetings, and group messaging into one easy-to-use platform.

voip 52

voip Enterprise Interactive Voice Response CRM 52

CSM Magazine

NOVEMBER 8, 2023

It also positions Sabio strongly to take advantage of future market developments – such as the recently announced closer collaboration between Salesforce and Genesys with the launch of CX Cloud,” said Andy Roberts, Sabio’s Chief Executive Officer. Unrivalled Experience : With 220,000+ contact centre seats worldwide supporting 1.5+

CRM 52

CRM Consulting Consulting Marketing 52

DMG Consulting

JUNE 9, 2023

Increased seat adoption is driven by many first-time customers, including larger on-premise contact centers that have finally begun their migration to the cloud. As of the end of calendar year 2022, more than half of CCaaS revenue is coming from partners, a trend that is expected to grow.

Marketing 48

Marketing Contact Center Virtual Agent Enterprise 48

Cisco - Contact Center

FEBRUARY 5, 2020

The talk included Collaboration and AI vendors, the details of the strategic partnership with Google Cloud’s Contact Center AI (CCAI), some practical examples and live demos of AI and Cisco Contact Center solutions and their immediate positive business impacts, such as improved customer experience and reduced costs. Conclusion.

Contact Center 61

Contact Center contact center solutions Virtual Agent Interactive Voice Response 61

CSM Magazine

SEPTEMBER 27, 2021

With Chrome OS and our partners you get: Secure platform and remote management: Chrome OS is a cloud-first, easy-to-manage operating system that can secure and optimize your contact center while supporting remote agents. If you need Chrome OS devices, contact us to get connected to a partner. About the Author.

Contact Center 52

Contact Center contact center solutions Enterprise Engineering 52

JustCall

JANUARY 19, 2023

Google Keep Google Keep is a note-taking app that helps you make quick notes about whatever you think about. With the brand name of Google and the amazing and easy-to-use UI, Google Keep sure ranks very high on people’s preference lists. You no longer have to Google every mistake you think you are making.

Management 98

Management Technology Sales Personalization 98

Cisco - Contact Center

SEPTEMBER 11, 2020

Join our webinar to hear my discussion with industry experts from Google Cloud and Quantiphi on how we’re partnering together to transform the contact center through artificial intelligence. Be sure to also check out these resources: View the Cisco and Google Cloud solution video. Join Our Webinar.

Contact Center 68

Contact Center Abandon Call contact center solutions Self service 68

CSM Magazine

NOVEMBER 15, 2022

The pest control leader is implementing Genesys Cloud CX — an all-in-one Cloud, contact centre and experience solution — as its contact centre platform as part of an ambitious unified communications project. ” While voice remains its main channel, Genesys Cloud CX provides omnichannel support. . ” About Sabio Group.

Cloud contact 52

Cloud contact Chatbots Self service CRM 52

aircall

JANUARY 25, 2023

Choosing a cloud-based call center solution for your business is a time-consuming process. Genesys is a cloud-based contact center as a service (CCaaS) solution. The mobile version of Genesys Cloud doesn’t include all the functionalities of the desktop version. What Is Genesys? Does your team rely heavily on mobile use?

Interactive Voice Response 62

Interactive Voice Response call center solutions Analytics APIs 62