aircall

JANUARY 25, 2023

That’s why we’ve taken the time to sift through all the Genesys alternatives for you. What Is Genesys? Genesys is a cloud-based contact center as a service (CCaaS) solution. Why Should You Look for a Genesys Alternative? Many Genesys alternatives offer unlimited international calling.

Interactive Voice Response 62

Interactive Voice Response call center solutions Analytics APIs 62

CSM Magazine

FEBRUARY 14, 2023

In a multi-year agreement, Sabio – the digital customer experience (CX) transformation specialist – has helped deliver Appello’s move to Genesys Cloud and will continue to be the delivery and support partner.

Cloud contact 52

Cloud contact CRM Technology Customer Experience 52

CSM Magazine

JANUARY 16, 2024

Since then, he has held several key roles within the Sabio Group, most recently where he was instrumental in strengthening relations with strategic partners such as Avaya, Genesys, Verint and Twilio.

Management 52

Management Consulting Consulting Marketing 52

Jon Arnold

FEBRUARY 22, 2023

Finally, kudos and thanks to my long-term partners at TMC , for all their support to make FOW Expo happen. If you don’t know - their flagship event, ITExpo , ran its 40th edition last week as well, so clearly, they must be doing something right.

Employee engagement 130

Employee engagement Contact Center Time management Management 130

CSM Magazine

APRIL 12, 2023

True-cloud, workforce-performance leader combines WEM suite with Genesys Cloud CX to give customers a more flexible, feature-rich solution. Genesys and Calabrio share a dedication to ensuring customer business thrives, no matter the climate.

APIs 52

APIs Analytics Coaching Morale 52

CSM Magazine

SEPTEMBER 30, 2022

Virgin Atlantic’s contact centre as a service (CCaS) technology partner Genesys coordinated the integration of the payment security solution. PCI Pal has been a Genesys AppFoundry partner for three years and supports the firm in delivering secure payment solutions to its enterprise customers across the world.

Airlines 52

Airlines Enterprise Technology Customer Experience 52

AWS Machine Learning

SEPTEMBER 29, 2022

In the post Enhancing customer service experiences using Conversational AI: Power your contact center with Amazon Lex and Genesys Cloud , we introduced Amazon Lex support on the Genesys Cloud platform and outlined the process of activating the integration. The customer dials into Genesys Cloud and begins an interaction with QnABot.

Virtual Agent 68

Virtual Agent Call flow Interactive Voice Response Contact Center 68

CSM Magazine

SEPTEMBER 28, 2023

The multi-year agreement sees Sabio taking over the maintenance and support of Marsh’s Genesys Cloud customer service infrastructure. “We’re excited to be partnering with Sabio,” said Andrew Marsh, Managing Director at Marsh Finance.

Finance 59

Finance Customer Experience Best practices Consulting 59

CSM Magazine

FEBRUARY 21, 2024

VoiceAbility, a leading voice and rights charity supporting vulnerable people for over forty years, has partnered with customer experience experts Sabio Group to implement innovative Amazon Connect and Salesforce technologies.

Average Handle Time 52

Average Handle Time Analytics Service level Technology 52

Balto

JUNE 8, 2022

AI-powered conversation excellence platform combines with Genesys customer experience platform to give customers the ability to seamlessly scale perfect contact center conversations. Balto makes it easy for Genesys customers to scale excellent conversations across their entire contact center.

Contact Center 52

Contact Center Coaching APIs Cloud contact 52

Nuance

AUGUST 13, 2020

Nuance and Genesys Expand Partnership to Accelerate Digital and AI Transformation Strategies for Enterprises Worldwide. Nuance is an industry leader in adding AI-powered customer engagement and self-service capabilities to contact center investments, spanning a broad range of partners globally. This is a summary.

Enterprise 64

Enterprise Self service Contact Center 64

CSM Magazine

NOVEMBER 8, 2023

It also positions Sabio strongly to take advantage of future market developments – such as the recently announced closer collaboration between Salesforce and Genesys with the launch of CX Cloud,” said Andy Roberts, Sabio’s Chief Executive Officer. Unrivalled Experience : With 220,000+ contact centre seats worldwide supporting 1.5+

CRM 52

CRM Consulting Consulting Marketing 52

Cyara

FEBRUARY 27, 2020

Next month in Melbourne, Cyara is hosting Xchange 2020 Roadshow, a premier one-day event generously sponsored by our partners and friends, including Amazon AWS , Genesys , and Cloudwave. The schedule is packed full of valuable presentations, networking, panel discussions, and demos.

Customer Experience 98

Customer Experience 98

CSM Magazine

MAY 28, 2021

New premium selection allows Genesys customers to implement PCI Pal’s secure payment solutions at optimum pace. PCI Pal – the global cloud provider of secure payment solutions for business communications – has announced its secure payment solutions are now available as a premium Client Application on Genesys AppFoundry.

Government 52

Government SaaS Marketing Customer Experience 52

Call Journey

DECEMBER 17, 2019

Armed with an exciting and jam-packed roadmap for 2020, Call Journey, thought leader in Conversation Analytics space and a Genesys’ global speech analytics partner, is set to participate in the upcoming Genesys Global Kickoff, happening in January, 2020 at the Gaylord Palms Resorts and Convention Center in Orlando.

contact center solutions 75

contact center solutions Analytics Sales Contact Center 75

CSM Magazine

NOVEMBER 15, 2022

The pest control leader is implementing Genesys Cloud CX — an all-in-one Cloud, contact centre and experience solution — as its contact centre platform as part of an ambitious unified communications project. ” While voice remains its main channel, Genesys Cloud CX provides omnichannel support. . ” About Sabio Group.

Cloud contact 52

Cloud contact Chatbots Self service CRM 52

Call Journey

JULY 13, 2020

Call Journey proudly announces its participation at the Genesys’ Virtual G-Summit ANZ 2020 to help more organisations significantly improve business performance in the new business-as-(un)usual. Call Journey is Genesys’ global conversation analytics partner. About Genesys.

Analytics 74

Analytics contact center solutions Contact Center Marketing 74

CSM Magazine

JULY 12, 2023

Davies partnering with Sabio Group to transform its contact centre technology and infrastructure. Sabio will guide the firm’s transformation to a new cloud-based customer service platform on Genesys Cloud CX, providing a flexible, scalable, unified CX platform. So far, Davies has been able to save clients £5.8

Self service 52

Self service Technology Customer Experience Marketing 52

Altivon

JULY 23, 2020

Altivon recently partnered with eMite for its real-time insight capabilities. Here is what they said: Announcing eMite’s Newest Partner, Altivon. Altivon is a Genesys Gold Partner, with a large base of PureConnect and Genesys Cloud customers. eMite announced our partnership on July 9, 2020 on the eMite blog.

Chief Customer Officer 52

Chief Customer Officer contact center solutions Contact center software Contact Center 52

CSM Magazine

MARCH 28, 2024

Genesys and Thrive partner to support call center agent well-being, aiming to help organizations transform their relationship with employees and improve the employee experience. Sabio’s Wellbeing Companion is designed to illuminate, implement, and monitor wellbeing strategies within organisations.

Contact Center 52

Contact Center Morale Call Center Feedback 52

CSM Magazine

APRIL 22, 2024

This involves close collaboration among teams and partners to identify the most effective ways to utilise AI-driven insights and automation. Their focus is on understanding how to leverage the best capabilities of each technology while ensuring a cohesive customer experience.

outsourcing 52

outsourcing Engineering CRM Technology 52

Fonolo

NOVEMBER 21, 2017

Genesys Acquires InIn. The purchase of Interactive Intelligence by Genesys for $1.4 The purchase of Interactive Intelligence by Genesys for $1.4 It was clear that InIn’s new cloud platform “PureCloud” drove Genesys to the table. At the time Genesys, Avaya, Cisco and InIn had all been offering hybrid cloud-“ish” solutions.

Contact Center 129

Contact Center Abandon rate Call Center Technology 129

CSM Magazine

MARCH 13, 2024

Activewear brand, Sweaty Betty, has achieved transformational success by partnering with customer experience (CX) experts Sabio Group to overhaul its customer service experience.

Customer Experience 52

Customer Experience Self service Customer Care Chatbots 52

Call Journey

JULY 22, 2019

Paul Humphrey, Call Journey CEO, showcases the power of voice data at one of Australia’s largest gathering of visionaries, partners and leaders in technology. I look forward to Genesys G-Summit Melbourne every year. Together, Genesys and Call Journey provide a secure and efficient solution to gather insights from voice-based resources.

Analytics 65

Analytics Engineering contact center solutions Enterprise 65

Connect

DECEMBER 5, 2023

Why the cloud era has added a new layer of complexity to picking tech vendors – and how an independent partner can help. By Steven Fricker, Chief Revenue Officer at Connect. It was the arrival of the acronym XaaS that clinched it. At your service. We provide simple, elegant solutions to the most complex problems.

Cloud contact 66

Cloud contact Multichannel CRM Chatbots 66

Call Journey

JULY 25, 2019

In its quest to further improve agent operational metrics, nGUVU partners with Call Journey, the leading pioneer in Conversation Analytics, to provide businesses with an immersive and comprehensive solution in tracking insightful KPI’s and boosting agent satisfaction and engagement. About Genesys.

Gamification 72

Gamification Technology Employee engagement Engineering 72

Call Journey

JULY 21, 2020

Call Journey, the leading pioneer in Conversation Analytics, recently attended the virtual G-Summit ANZ 2020, the largest Customer Experience event in ANZ by Genesys. Call Journey is a global Genesys conversation analytics partner and one of the most flexible AI/NLS-powered solution in the market, being available both via cloud or on-premise.

contact center solutions 52

contact center solutions Analytics Enterprise Contact Center 52

Fonolo

NOVEMBER 1, 2017

We’re big fans (and partners ) of Talkdesk and I especially enjoyed speaking at their recent OpenTalk conference. The other ten vendors included in the report are 8×8, Evolve IP, Five9, Nice inContact, Serenova, TeleTech, West, Aspect, BroadSoft and Genesys. A deal largely motivated by the lack of CCaaS in the Genesys portfolio.).

Call Center 138

Call Center Abandon rate Contact Center Enterprise 138

Call Journey

JANUARY 20, 2020

A few days into the start of a new decade, Call Journey, a leading pioneer of Conversation Analytics, is already pushing forward an even more productive year by attending the recently concluded Genesys’ Global Kickoff in Orlando. Call Journey is a proud to have been invited at the Genesys Global Kickoff.

contact center solutions 52

contact center solutions Analytics Contact Center Sales 52

CSM Magazine

MAY 12, 2023

“We have delivered another strong period of growth, driven by our market leading partner eco-system, as well as our capability to deliver our patented cloud solutions in a light-touch way, on a truly global basis.” PCI Pal’s cloud-based payment solutions are trusted by an extensive and fast-growing customer and partner base.

Government 52

Government SaaS Sales Marketing 52

JustCall

NOVEMBER 25, 2022

Talkdesk NICE CXone Salesken CallMiner Eureka Genesys Cloud CX Avaya OneCloud CCaaS Observe.AI The vast partner ecosystem of NICE’s DEVone developer program offers CXexchange applications from partners that are created to interface with NICE CXone. Genesys Cloud CX. Keep a call recording archive. Empower Your Teams.

Analytics 52

Analytics Cloud contact Coaching Telecommunications 52

SmartAction

DECEMBER 12, 2023

Listening to Our Customers: The Genesis of Change The idea of a brand refresh started where all great ideas do — with our customers. We’re more than just a provider of AI solutions; we’re a partner in your success. Over the past few years, we’ve listened.

industry standards 76

industry standards Customer Service Automotive Virtual Agent 76

CSM Magazine

OCTOBER 12, 2023

Sabio Group, the global digital experience transformation services specialist, has partnered with customer engagement expert Martin Hill-Wilson to release the 2023 edition of its acclaimed CX Realities white paper series.

Technology 52

Technology Marketing Customer Experience Customer Service 52

Connect

JANUARY 12, 2021

The London-based communications partner appears on the digital marketplace as an approved supplier of a range of cloud contact centres from leading providers, including Five9, Genesys and Amazon Web Services, as well as other managed customer interaction services.

Cloud contact 52

Cloud contact Management Customer Experience 52

CSM Magazine

APRIL 19, 2023

makepositive, Sabio Group’s specialist Salesforce CRM consultancy, has been named Leader in three out of the six quadrants of the ISG Provider Lens Salesforce Ecosystem Partners Study for the UK. With over 600 Salesforce certifications and 4.9

Consulting 52

Consulting Consulting CRM Marketing 52

CSM Magazine

OCTOBER 31, 2022

Sabio’s ‘makepositive’ – a dedicated multi-award-winning Salesforce consulting partner and one of the longest standing Salesforce partners in the UK – is supporting CityFibre’s growth plans in a multi-year agreement managing and maintaining the roll-out of Salesforce Marketing Cloud. . About makepositive.

CRM 52

CRM Consulting Consulting Marketing 52

CSM Magazine

JUNE 23, 2022

.” PCI Pal’s cloud-based payment solutions are trusted by an extensive, and fast-growing, customer and partner base. Partners include Amazon Connect, 8×8, Vonage, Genesys, Five9, and TalkDesk. For more information on The Growth Index, visit [link].

Government 52

Government SaaS Marketing Technology 52