BlueOcean

MARCH 19, 2024

On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. The Importance of a Smooth Transition in Your Outsourced Customer Care Transitioning your outsourced customer care program from one partner to another is a complex undertaking.

outsourcing 71

outsourcing Customer Care Best practices Management 71

Cisco - Contact Center

MARCH 26, 2024

This week marks the release of the 2024 CRN Partner Program Guide , which lists vendors that offer products and services through the indirect IT channel. Each year, CRN recognizes “an elite subset of t… Read more on Cisco Blogs

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AWS Machine Learning

MARCH 22, 2024

Contentful is an AWS customer and partner. Use case Contentful customers use the platform to scale content across global experiences, brands, and channels. A frequent task a content editor may have is to rewrite existing content to make it fit for another channel, for example to make it fit a smaller screen by shortening it.

Engineering 88

Engineering Consulting Consulting Enterprise 88

Beyond Philosophy

NOVEMBER 16, 2023

Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos! Knowing your goals helps you choose the channels for those communications successfully. Knowing what you are trying to convince them to do gets you started with a tactic that works. However, there are other types, too.

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Sales Education Advertising Marketing 195

Global Response

MARCH 13, 2024

This leads to inconsistent customer experiences across different channels, decreasing customer satisfaction. Omnichannel support: CX outsourcing companies provide integrated support across digital and traditional channels, ensuring a consistent and cohesive customer experience. Here are some best practices to keep in mind.

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outsourcing Best practices Feedback Customer retention 62

Totango

SEPTEMBER 22, 2023

We believe these collaborations are cornerstones for enterprises to deliver seamless experiences for their customers and to create the interconnectedness with cross-functional partners and systems needed to drive long-term revenue growth.

Enterprise 113

Enterprise Education Best practices Customer retention 113

CSM Magazine

FEBRUARY 7, 2024

Sabio Group , the digital customer experience transformation services specialist, has expanded its partner leadership with the appointment of two new Global Partner Account Managers. Key responsibilities include achieving revenue and pipeline targets, margin improvement, sales alignment, and maintaining partner incentive programs.

Accountability 52

Accountability Sales Technology Management 52

Aspect

OCTOBER 7, 2020

Aspect understands how valuable our channel partners are to our business and we appreciate the contributions from each and every partner. . As a part of our recent ACE 2020 event, we recognized the partners who have gone above and beyond with the following channel partner awards : .

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Management 118

Aspect

APRIL 29, 2021

Partner Spotlight Series ?focuses focuses on Aspect’s top partners around the globe and highlights the impact on agent and customer experiences.? . The post Partner Spotlight: ECS Telecom appeared first on Aspect Blogs. Learn more about them here. .

Enterprise 118

Enterprise Contact Center Technology Marketing 118

CSM Magazine

APRIL 4, 2024

Central to the success of any affiliate marketing initiative are the best affiliate programs, which provide a platform for brands to collaborate with affiliates and harness their marketing prowess to drive sales and brand awareness. One of the hallmarks of the best affiliate programs is transparency and fairness in commission structures.

Marketing 52

Marketing Education Consulting Consulting 52

Concentrix

OCTOBER 19, 2022

Assess your channel program performance and improve engagement and satisfaction with channel partners. The post 4 Key Elements of a High-Performing Channel Program appeared first on Concentrix.

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The Northridge Group

AUGUST 23, 2022

Companies that employ outsourcing partners need assistance monitoring the performance of both their internal contact center associates and the associates of their outsourcing partner. The outsourcing partner is employed all year round but is primarily needed during the open enrollment period, from October through January.

Healthcare 120

Healthcare Contact Center outsourcing contact center associations 120

BlueOcean

OCTOBER 4, 2023

Finding a partner who has a proven track record of attracting, training, engaging, and retaining agents in the language of your high-volume customer demographics is going to be the top priority of your RFP process. You’ll want to ask about labor markets, hiring timelines, retention stats and more.

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Customer Support Bilingual agents outsourcing Contact Center 124

Aspect

MARCH 16, 2021

Partner Spotlight Series ? focuses on Aspect’s top partners around the globe and highlights the impact on agent and customer experiences. ? . iLink Solutions , an ARCOM Group company , was founded in 2005 and has been an Aspect partner since 2007. The post Partner Spotlight: iLink appeared first on Aspect Blogs.

Consulting 118

Consulting Consulting Contact Center Marketing 118

CSM Magazine

AUGUST 30, 2023

Waterfield Tech, a leading global customer engagement solutions provider, today announced it was named Avaya North America Partner of the Year for State, Local, and Education (SLED). Avaya celebrates Waterfield Tech’s noteworthy accomplishments as a Partner of the Year and looks forward to another promising year ahead.”

Chief Customer Officer 52

Chief Customer Officer Education Government Consulting 52

JivoChat

AUGUST 10, 2023

Affiliate marketing is a strategy where businesses partner with professional affiliates in order to promote and sell their products. When you start an affiliate marketing program, you’ll use affiliate tracking software to track, manage, and organize your affiliates’ commissions, affiliate link clicks, and products sold.

Sales 75

Sales Marketing SaaS Construction 75

Outsource Consultants

DECEMBER 13, 2021

What Your BPO Partners Want: True Collaboration. But what does a true collaborative relationship look like with a BPO partner? So once you’ve embraced partner collaboration with great success, what happens then? What YOU Want: Better Partners. It makes it easier to hit key goals and retain mutually-beneficial relations.

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outsourcing Gamification Morale Call Center 128

CSM Magazine

OCTOBER 7, 2021

Empirix , an Infovista company and leader in contact center testing and experience assurance, has announced a major expansion of its partner strategy that aims to transform the business to a 90%+ channel centric vendor within 5 years. Cormican has more than 20 years of experience working in sales, channel, and distribution.

Contact Center 52

Contact Center Marketing Interactive Voice Response Strategic Value 52

BlueOcean

OCTOBER 23, 2023

You want to find out the history and organization of a vendor to establish a foundation for their capacity to deliver on the scope and become a long-term partner. How have you evolved your training program to accommodate remote and/or hybrid work environments? List Company Facts How long have you been in business? Hourly staff?

Customer Care 71

Customer Care outsourcing Employee engagement Contact Center 71

delighted

JUNE 30, 2022

This post is a guest contribution by Emma Kimmerly, Partner Marketing Lead at Friendbuy. But your happiest customers can do more than provide validation and direction – they can also become significant revenue drivers for your business through a referral program. What is a referral program? High margin growth.

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Sales Advertising Surveys Marketing 83

CSM Magazine

MARCH 28, 2024

Implement an employee recognition program to appreciate the hard work and dedication of your team members. Open Communication Channels Create a culture of openness. Cogito provides real-time agent support to drive employee wellness in the call center by offering programs that address physical, mental, and emotional health.

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Contact Center Morale Call Center Feedback 52

COPC

OCTOBER 31, 2022

Customer expectations are rapidly evolving, channel availability is expanding, and the complexity of transactions handled by outsourced partners continues to increase. We will explore key areas to transform vendor management approaches into a partner success model for the future. Multichannel CX Program Management.

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Management outsourcing Government Multichannel 79

Global Response

DECEMBER 21, 2023

For example, many companies who haven’t outsourced customer service before wonder: How can I find a partner that really understands my customers and meets my needs? LET’S CONNECT Choosing the Right Customer Service Outsourcing Partner Of course, not every outsourcing provider is created equal. Develop a QA program.

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outsourcing Customer Service Metrics Best practices 62

AWS Machine Learning

NOVEMBER 26, 2023

Solution overview With the rapid growth of digital channels and technology advances that make hyper-personalization more accessible, brands struggle to determine what actions will maximize engagement for each individual user.

Personalization 79

Personalization Engineering APIs Technology 79

Education Services Group

JUNE 8, 2021

Partner Success is still a relatively new concept in a fairly new industry. More and more, larger enterprises are taking a look at their successful CS efforts and wondering, “Can I apply this to my channel partner relationships?” What is Partner Success? How does a Partner Success Pilot Program work?

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Journey mapping Best practices Enterprise SaaS 52

CSM Magazine

SEPTEMBER 8, 2023

Hugely exciting news concerning the closer integration between Genesys and Salesforce; a move that automatically strengthens Sabio’s position as Europe’s leading Digital Experience Transformation Services partner. Our track record with Genesys – one of our closest strategic partners – is just as impressive.

CRM 52

CRM Enterprise Consulting Consulting 52

Quadient

JULY 18, 2022

Leverage Quadient's Experience Partner Program to Improve Your Clients' Customer Communications. Last year, we overhauled our Customer Communication Partner Program to accelerate the development of our partner ecosystem and enable Quadient teams to develop and focus on our most committed partners.

SaaS 52

SaaS Multichannel Engineering Consulting 52

Global Response

FEBRUARY 28, 2024

If your small business is currently experiencing these growing pains, it’s time to consider partnering with a call center. The best call centers become true partners that work to drive your business growth. Are they able to provide support across multiple channels? Let’s dive in.

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Call Center Customer Experience outsourcing Brand ambassadors 62

Serenova

MARCH 1, 2020

Channel Partners Conference and Expo 2020 is only days away, and the Serenova team is ready to network, learn and share insights with thousands of channel professionals March 9 through 12 at the Venetian and Sands Expo in Las Vegas. Schedule a Meeting to Discuss Serenova’s Partner Program.

contact center solutions 64

contact center solutions Cloud contact Contact Center Education 64

Playvox

MARCH 7, 2024

Now, I regularly sit at the table with many women leaders, all who have forged their own path to success through a variety of channels. Amplifying the Perspectives of Women in the Workplace When I first started my career, over 20+ years ago, it was very common for me to be the only female voice at the table.

Best practices 87

Best practices Surveys Consulting Consulting 87

CSM Magazine

JANUARY 2, 2024

Casino websites with focus on high roller players gather information through various channels including loyalty programs, online interactions, and on-site activities. Creating a Seamless Omni-Channel Experience High rollers often engage with casinos through multiple online channels.

Analytics 52

Analytics Entertainment Customer Service Benchmark 52

Inbenta

JUNE 15, 2021

Contents: What is the Partnership Program All About? How Can Your Business Partner With Inbenta? Who is Eligible as Inbenta’s Partner? What Are the Benefits of Becoming a Partner? What Do You Need to Do To Become A Partner? What is the Partnership Program All About? Who is Eligible as Inbenta’s Partner?

Virtual Agent 64

Virtual Agent Enterprise Chatbots Accountability 64

Education Services Group

AUGUST 10, 2020

Partner Success programs are relatively new to the Customer Success world. But most of these early CS pioneers didn’t sell through a channel. It’s only recently that the concept of adopting CS for partner relationships has taken hold. Nearly 70% of OEMs share product information with their partners.

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Metrics SaaS Consulting Consulting 52

Global Response

FEBRUARY 26, 2024

Here are a handful of tips for how to best do so: Adopt an omnichannel approach that allows customers to reach you across all channels. Program your chatbots to be polite and friendly but not too colloquial. Encourage feedback and ideas : Create channels for employees to voice their feedback and ideas on improving customer service.

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Call Center Customer Service outsourcing CRM 62

CSM Magazine

NOVEMBER 18, 2022

Establish a Voice of Customer (VoC) program or improve the one you have. A VoC program can help you understand the wants and needs of your customers across the Total Experience and align decision makers around where to invest to improve CX. A VoC program helps identify where your business is excelling and where it misses the mark.

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Feedback Surveys Technology CRM 52

Education Services Group

JULY 22, 2020

As companies perfect their Customer Success strategies, they look ahead to the next phase of scaling CS – Partner Success programs. According to TSIA , 70-80% of all technology is sold through the channel. “I look at partners the way I look at Customer Success,” she explained. .

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Best practices Surveys Education Customer Experience 52

Call Experts

FEBRUARY 16, 2023

However, partnering with a professional answering service can help you manage your call volume, ensure customer satisfaction, and ultimately grow your business. But with so many answering services out there, how do you find the right partner for your HVAC business? Find an answering service partner that meets your specific needs.

Answering services 52

Answering services outsourcing Analytics Technology 52