CSM Magazine

JANUARY 16, 2024

Since then, he has held several key roles within the Sabio Group, most recently where he was instrumental in strengthening relations with strategic partners such as Avaya, Genesys, Verint and Twilio.

Management 52

Management Consulting Consulting Marketing 52

Jon Arnold

FEBRUARY 22, 2023

Finally, kudos and thanks to my long-term partners at TMC , for all their support to make FOW Expo happen. If you don’t know - their flagship event, ITExpo , ran its 40th edition last week as well, so clearly, they must be doing something right. David Jodoin

Employee engagement 130

Employee engagement Contact Center Time management Management 130

CSM Magazine

APRIL 26, 2022

Avaya OneCloud Experience platform enables businesses to elevate their customer experience in just a few minutes. Avaya has announced an enhancement to Avaya OneCloud to dramatically reduce the complexity associated with virtualizing customer interactions.

Virtual Agent 52

Virtual Agent Construction Self service Wait times 52

CSM Magazine

FEBRUARY 21, 2024

VoiceAbility, a leading voice and rights charity supporting vulnerable people for over forty years, has partnered with customer experience experts Sabio Group to implement innovative Amazon Connect and Salesforce technologies.

Average Handle Time 52

Average Handle Time Analytics Service level Technology 52

Jon Arnold

DECEMBER 17, 2021

There were a limited number of analysts and consultants at Avaya ENGAGE, and given the program I was in, I was only able to take in some of the general sessions. Keeping in mind that the audience was mainly customers and partners, here are some quick takeaways from my perspective. We’re all experience builders. I get that.

Enterprise 52

Enterprise Metrics Consulting Consulting 52

Avaya

JULY 19, 2017

I talked with Avaya customers and partners about what’s happening in Avaya Solutions now. The excitement and brainstorming I witnessed as audiences learned about Avaya was rewarding and validated why I love my job. Recently I spent three days in New York City, and they were easily the best three days of my career.

Engineering 68

Engineering SaaS Personalization 68

Jon Arnold

FEBRUARY 5, 2020

It’s been a blur at Avaya Engage during the early part of this week in Phoenix, and I was only able to stay for part of it. In short, Avaya is “all in” - and while that can mean many things, the underlying message is that Avaya is in it to win it, and there’s a good story shaping up here.

Consulting 73

Consulting Consulting Contact Center 73

CSM Magazine

FEBRUARY 2, 2024

After selecting Sabio Group as its transformation partner, Benenden implemented the Genesys Cloud CX platform, consolidating interactions whether via phone, email, chat, text or social media and providing a unified member view.

Healthcare 52

Healthcare Chatbots Self service Technology 52

Fonolo

JANUARY 8, 2019

Avaya ENGAGE® , hosted by Avaya and the International Avaya Users Group (IAUG) , is the largest gathering of Avaya users and experts under one roof. From January 20 – 23, 2019, a whopping 3,000 customers, partners, industry analysts, and executives will congregate in Austin, Texas for the event.

Abandon rate 73

Abandon rate Gamification Contact Center Technology 73

Fonolo

NOVEMBER 21, 2017

At the time Genesys, Avaya, Cisco and InIn had all been offering hybrid cloud-“ish” solutions. Extreme Networks Acquires Avaya Networking. This isn’t a call center deal, strictly speaking, but it is part of Avaya bankruptcy which is really the biggest story of the year. For our latest update on the bankruptcy see here.).

Contact Center 129

Contact Center Abandon rate Call Center Technology 129

Fonolo

AUGUST 21, 2019

It’s been known for months that industry behemoth Avaya was interested in finding a buyer. We wrote about an Avaya-Mitel tie-up here: Ghost of Nortel Returns Comes Home.). That’s the strongest indication yet that we’re truly in the “endgame” for Avaya. It’s been quite a journey for Avaya. 5000 channel partners.

Healthcare 84

Healthcare Call Center Enterprise Self service 84

Avaya

DECEMBER 13, 2017

At Avaya, this means helping our customers craft the perfect customer experience plan with hands-on strategizing and award-winning solutions that complement their existing technology environment. You need the right partner; one with a proven track record, reliable experience, and longstanding expertise.

Customer Experience 119

Customer Experience Analytics Surveys Technology 119

CSM Magazine

APRIL 22, 2024

This involves close collaboration among teams and partners to identify the most effective ways to utilise AI-driven insights and automation. Their focus is on understanding how to leverage the best capabilities of each technology while ensuring a cohesive customer experience.

outsourcing 52

outsourcing Engineering CRM Technology 52

CSM Magazine

MARCH 13, 2024

Activewear brand, Sweaty Betty, has achieved transformational success by partnering with customer experience (CX) experts Sabio Group to overhaul its customer service experience.

Customer Experience 52

Customer Experience Self service Customer Care Chatbots 52

Avaya

JUNE 24, 2019

Additionally, an Avaya research study conducted by Vanson Bourne finds that 93% of global organizations surveyed identify AI as one of the most important technologies for their contact center, and that 85% will need to look for more third-party support in order to get the most out of AI. We extended collaboration with Avaya A.I.

Contact Center 104

Contact Center contact center solutions Virtual Agent Contact center software 104

Avaya

SEPTEMBER 15, 2016

Victor Bohnert is the Executive Director of the International Avaya Users Group. We bring together our members in order to give them access to the collective knowledge and experience of the WHOLE Avaya ecosystem—customers, partners, and Avaya experts. It signals the deepening relationship between IAUG and Avaya.

Management 0

Management 0

CSM Magazine

MARCH 19, 2020

To date, Avaya has helped empower over 200,000 contact center agents to work remotely, and is working with educational institutions, healthcare providers and other organizations globally to provide complementary video collaboration and communications solutions. enabled 3,000 remote workers with the help of Avaya.

Healthcare 59

Healthcare Government Education contact center workforce 59

CSM Magazine

SEPTEMBER 8, 2023

Hugely exciting news concerning the closer integration between Genesys and Salesforce; a move that automatically strengthens Sabio’s position as Europe’s leading Digital Experience Transformation Services partner. Our track record with Genesys – one of our closest strategic partners – is just as impressive.

CRM 52

CRM Enterprise Consulting Consulting 52

ConvergeOne

NOVEMBER 10, 2020

Since there is no single method for all sizes and types of cloud migration, you can significantly bolster your chances of cloud security success by leveraging best practices, well-executed plans, and partners with experience.

Best practices 59

Best practices Marketing 59

Avaya

OCTOBER 6, 2016

When I went through the grueling process of interviewing for my CMO position at Avaya, what appealed to me most was the company’s strong sense of community. It told me everything I needed to know about the people at Avaya and their outstanding compassion, commitment, resilience and sense of spirit, camaraderie and mojo!

Construction 83

Construction Education Marketing Employee engagement 83

Avaya

MAY 8, 2019

We partnered with Avaya for the experience and flexibility to drive innovation and deliver customized contact center solutions to our clients and their customers.”. Gartner has named Avaya a Leader in their 2018 Magic Quadrant for Contact Center Infrastructure, Worldwide.

Business Process Outsourcing 74

Business Process Outsourcing contact center solutions Contact Center outsourcing 74

ConvergeOne

JUNE 30, 2020

ConvergeOne and Avaya partnered with CatalystMR to conduct a study to: Customer behavior is continuing to drive this change. It can be overwhelming to consider how all customer contact departments need to evolve to care for this exponential rise in expectations.

Contact Center 73

Contact Center Banking Technology Customer Service 73

Jon Arnold

FEBRUARY 25, 2020

In short, it was clear from Engage that Avaya has gone all-in, not just to compete, but to win. The bigger question is whether Avaya’s customers and partners will reciprocate and go all-in with them. Here are my thoughts from Engage , and I’d love to hear whether or not you’re all-in now with Avaya.

Marketing 59

Marketing Contact Center 59

Avaya

DECEMBER 1, 2016

Here at Avaya, we recognized several years ago that one size NEVER fits all. That last point reflects another major shift for Avaya—we put our customers first. It certainly wasn’t happening at Avaya. Protect and represent the Avaya brand. Here’s another way we’re bringing partners more closely into the fold.

Technology 53

Technology Enterprise Marketing Customer Experience 53

ConvergeOne

NOVEMBER 10, 2020

Since there is no single method for all sizes and types of cloud migration, you can significantly bolster your chances of cloud security success by leveraging best practices, well-executed plans, and partners with experience.

Best practices 52

Best practices Marketing 52

Fonolo

JANUARY 30, 2019

Avaya made good use of its annual Avaya ENGAGE® conference to show off its new branding while impressing partners, press, analysts, and customers with its momentum. Avaya IX Digital Contact Center: Voice, omni-channel, desktop, and workforce engagement. Same with SAP. Bankruptcy Receding from View.

Contact Center 57

Contact Center Call Center Analytics outsourcing 57

Avaya

APRIL 12, 2019

Let’s look at two ways combining Nuance capabilities with your Avaya contact center solutions can help you keep up with customer expectations. Avaya Client Services support Nuance speech engine software. Avaya supports Nuance speech engine software consisting of Automatic Speech Recognition and Speaker Verification.

Interactive Voice Response 75

Interactive Voice Response Engineering contact center solutions Call Center 75

Avaya

OCTOBER 20, 2016

Marilyn Shuck serves as a Director on the IAUG Board, president of the Puget Sound Avaya Users Group, and as a UC Engineer at the University of Washington. The combination of the Avaya Technology Forum (ATF) and the International Avaya Users Group (IAUG) flagship event, Avaya ENGAGE, is generating a lot of buzz.

Technical Support 81

Technical Support Education Engineering Technology 81

JustCall

APRIL 5, 2023

Top 8 Mitel Alternatives to Consider for 2023 JustCall Avaya 8×8 RingCentral Cisco Microsoft Vonage Nextiva 1. Avaya Overview Avaya is another Mitel alternative that has emerged as a global leader in business communication solutions. You can use this tool to improve your customer communications drastically. G2 Rating: 4.2

APIs 52

APIs Analytics Enterprise Feedback 52

CSM Magazine

OCTOBER 12, 2023

Sabio Group, the global digital experience transformation services specialist, has partnered with customer engagement expert Martin Hill-Wilson to release the 2023 edition of its acclaimed CX Realities white paper series.

Technology 52

Technology Marketing Customer Experience Customer Service 52

CSM Magazine

APRIL 19, 2023

makepositive, Sabio Group’s specialist Salesforce CRM consultancy, has been named Leader in three out of the six quadrants of the ISG Provider Lens Salesforce Ecosystem Partners Study for the UK. With over 600 Salesforce certifications and 4.9

Consulting 52

Consulting Consulting CRM Marketing 52

CSM Magazine

NOVEMBER 8, 2023

It brings unmatched benefits for organisations including: Market Leading Expertise : As a Salesforce Summit Partner with over 1,800 projects delivered and counting, Sabio can now double down on Salesforce and digital transformation projects with more capability than ever before.

CRM 52

CRM Consulting Consulting Marketing 52

Avaya

NOVEMBER 4, 2016

For midmarket businesses developing and harnessing these advantages, Avaya IP Office™ 10 is a significant advancement. Release 10 of IP Office, Avaya’s award-winning Unified Communications platform, integrates customer premise and cloud advantages for a secure, redundant and intuitive communications platform.

APIs 87

APIs Marketing Management Customer Experience 87

Avaya

SEPTEMBER 29, 2016

At Avaya, we’re partnering with 22 Capital Partners to prototype the Smart City platform in the Gramercy District in the Washington, D.C. 22 Capital Partners approached us as they were looking for a partner with distinctive technical knowledge. Now, with 22 Capital Partners, we’re taking it a step further.

Government 79

Government APIs Healthcare Banking 79

Fonolo

NOVEMBER 1, 2017

We’re big fans (and partners ) of Talkdesk and I especially enjoyed speaking at their recent OpenTalk conference. Notably absent is Avaya, but it appears indirectly since its technology is used to power companies like Teletech and West. It’s very impressive to see Talkdesk appear as a “Visionary”.

Call Center 138

Call Center Abandon rate Contact Center Enterprise 138

CSM Magazine

OCTOBER 31, 2022

Sabio’s ‘makepositive’ – a dedicated multi-award-winning Salesforce consulting partner and one of the longest standing Salesforce partners in the UK – is supporting CityFibre’s growth plans in a multi-year agreement managing and maintaining the roll-out of Salesforce Marketing Cloud. . About makepositive.

CRM 52

CRM Consulting Consulting Marketing 52

CSM Magazine

FEBRUARY 14, 2023

In a multi-year agreement, Sabio – the digital customer experience (CX) transformation specialist – has helped deliver Appello’s move to Genesys Cloud and will continue to be the delivery and support partner.

Cloud contact 52

Cloud contact CRM Technology Customer Experience 52