AWS Machine Learning

MARCH 22, 2024

Contentful is an AWS customer and partner. With this newly launched app, Contentful customers can take advantage of the range of models provided by Amazon Bedrock directly from within Contentful. You can describe the modifications that should be done to the existing content; in this case, we choose the pre-provided option Shorter.

Engineering 88

Engineering Consulting Consulting Enterprise 88

AWS Machine Learning

MARCH 7, 2024

Step Functions allows you to create an automated workflow that seamlessly connects with Amazon Bedrock and other AWS services. This post provides insight into the inner workings of the solution and helps you understand the design choices made to build this own custom solution. Invokes the Amazon Bedrock InvokeModel API action.

APIs 118

APIs Entertainment Construction Advertising 118

AWS Machine Learning

FEBRUARY 6, 2024

A key part of the submission process is authoring regulatory documents like the Common Technical Document (CTD), a comprehensive standard formatted document for submitting applications, amendments, supplements, and reports to the FDA. The React application uses the Amplify authentication library to detect whether the user is authenticated.

Government 102

Government APIs industry solution Education 102

AWS Machine Learning

DECEMBER 14, 2023

Text-to-image generation is a rapidly growing field of artificial intelligence with applications in a variety of areas, such as media and entertainment, gaming, ecommerce product visualization, advertising and marketing, architectural design and visualization, artistic creations, and medical imaging.

Entertainment 94

Entertainment Construction APIs Engineering 94

Totango

JANUARY 22, 2024

Half of them predict that the excitement and potential for AI usage within CS teams and application in CS software will continue to build. 2024 will be a pivotal year for business leaders to lean into CS as a core C-suite partner for defining strategy and the path to growth. Additionally, our CAB members are buzzing about AI.

Enterprise 94

Enterprise SaaS Engineering Technical Support 94

AWS Machine Learning

OCTOBER 24, 2023

provides a Voicemail to Text service to its customers, which allows customers to quickly read through their voicemails and respond to and manage messages in any order without having to dial into their voicemailbox. Voicemail to Text provided customers with the additional benefit of receiving voicemail transcriptions at no extra cost.

APIs 90

APIs Engineering Metrics Technology 90

ShepHyken

NOVEMBER 18, 2022

This week, we feature an article by Kateryna Boiko, Marketing Director at Mobilunity , an organization that provides dedicated digital marketing and development teams to companies worldwide. For example, a company needs a convenient application that allows customers to get acquainted with its products and services quickly and efficiently.

B2B 167

B2B Customer Support Best practices Coaching 167

AWS Machine Learning

JANUARY 26, 2024

Generative artificial intelligence (AI) applications built around large language models (LLMs) have demonstrated the potential to create and accelerate economic value for businesses. Many customers are looking for guidance on how to manage security, privacy, and compliance as they develop generative AI applications.

Best practices 122

Best practices Government Engineering Accountability 122

Connect

APRIL 18, 2024

Gen AI is a trending topic because businesses and consumers are captivated by the potential applications the technology holds in how the world works and engages, with the AI arms race between OpenAI, Microsoft, Google, and Meta escalating with the public release of platforms like ChatGPT, Bing Chat, Baard (now Gemini) and Meta AI.

Virtual Agent 74

Virtual Agent Chatbots Average Handle Time Engineering 74

Momentum Telecom

OCTOBER 24, 2022

You may be familiar with a small subset of Momentum’s services – but you and your customers can benefit from knowing about our role as a managed cloud service provider. Your reputation is linked to your partners’ reputations – so you only want to partner with experienced and reliable managed cloud service providers.

Management 98

Management Interactive Voice Response CRM Technology 98

TechSee

MARCH 2, 2023

With new AI capabilities and compelling use cases being demonstrated daily, the service industry looks forward to a new generation of AI providers that answer their needs for high-quality service automation. An AI provider may be required to tailor their solution to your industry, use case, customer base, and internal processes.

Enterprise 109

Enterprise Coaching Chatbots Self service 109

ConvergeOne

APRIL 4, 2023

A majority of organizations (81%) expect to leverage partnering with vendors and service providers over the next two years to manage application and infrastructure performance and security, according to a 2021 IDC global survey of 254 senior-level IT decision-makers.

Surveys 87

Surveys Technology Management 87

24-7 InTouch

MARCH 27, 2024

This agile technology integrates with your existing software using an augmented display screen overlay, moving from post-contact interactions to providing real-time coaching. IntouchCX partnered with a delivery service brand to improve their customer experience by ensuring consistent and efficient resolution of customer issues.

Coaching 59

Coaching CRM Technology Customer Experience 59

BlueOcean

APRIL 24, 2024

This holds especially true in the world of outsourced customer service, where your vendor is literally representing your brand and your values. In the RFP, you can ask about the safeguards in place to ensure you and your potential partners are aligned. Check for good practices like whistleblower protection policies.

Contact Center 71

Contact Center outsourcing Government Customer Care 71

VirtualPBX

SEPTEMBER 14, 2023

Integrating VoIP & texting in your business transforms the way you communicate with your partners, customers, and employees. Integration: VoIP systems can easily be integrated with different business applications such as CRM (customer relationship management) software that improves overall workflow efficiency.

voip 105

voip CRM Consulting Consulting 105

Cisco - Contact Center

JANUARY 10, 2023

As a change agent serving the financial services industry for over 20 years, it is a great privilege to collaborate with Bank, Insurance, and Wealth Management institutions to devise and execute digital transformation strategy, solve complex business problems, and leverage technology to strengthen business results.

Banking 145

Banking Enterprise APIs Contact Center 145

AWS Machine Learning

DECEMBER 5, 2023

AWS is especially well suited to provide enterprises the tools necessary for deploying LLMs at scale to enable critical decision-making. Protopia AI has partnered with AWS to deliver the critical component of data protection and ownership for secure and efficient enterprise adoption of generative AI.

Enterprise 96

Enterprise Engineering Technology Finance 96

OctopusTech

AUGUST 26, 2023

If you are reading this comprehensive guide, then it’s quite obvious that you are interested to outsource web development services. Web development services provide engaging applications to users of a company that attracts a wide range of audiences. What is Outsource Web Development?

outsourcing 62

outsourcing Marketing Technology Management 62

COPC

APRIL 1, 2024

This pursuit includes engaging employees, reducing operational costs, and boosting product and service performance. Today, the field of CX is a dynamic arena where mature technology applications seamlessly integrate to enhance user experiences. We found that AI applications in contact centers serve two critical functions.

Customer Experience 89

Customer Experience Gamification Benchmark Chatbots 89

AWS Machine Learning

OCTOBER 4, 2023

This process is necessary to ensure that patients receive the right care and that healthcare providers are following the correct procedures. However, prior authorization can be a time-consuming and complex process that requires a lot of paperwork and communication between healthcare providers, insurance companies, and patients.

Healthcare 90

Healthcare APIs Transportation Education 90

TechSee

MAY 4, 2023

As we enter the next season of 2023, the field service industry is witnessing a significant shift towards the adoption of artificial intelligence (AI) technologies to address various customer-facing needs. The potential of AI is enormous, ranging from predicting equipment issues to optimizing technician scheduling, among other applications.

Self service 109

Self service Consulting Consulting Technology 109

AWS Machine Learning

DECEMBER 12, 2023

By 2025, Vodafone plans to have 50% of its global workforce actively involved in software development, with an objective to deliver 60% of digital services in-house. This new workforce requires rapid reskilling and understanding of disruptive services such as artificial intelligence (AI) and machine learning (ML) to drive meaningful outcomes.

Telecommunications 102

Telecommunications Engineering Chatbots CRM 102

Hodusoft

MARCH 13, 2024

In today’s dynamic financial landscape, providing exceptional customer support is crucial for the success and reputation of financial institutions. As customer expectations evolve, many organizations in the financial sector are turning to Business Process Outsourcing ( BPO ) contact centers to optimize their customer support services.

Contact Center 52

Contact Center Customer Support Contact center software outsourcing 52

AWS Machine Learning

NOVEMBER 22, 2023

This IDP Well-Architected Custom Lens provides you the guidance to tackle the common challenges we see in the field. By reading this post, you will learn about the Security Pillar in the Well-Architected Framework, and its application to the IDP solutions. Pay attention to protection of data at rest and data produced in IDP outputs.

APIs 83

APIs Accountability Enterprise Transportation 83

NobelBiz

FEBRUARY 6, 2024

SMS (Short Message Service ) has become a pivotal channel in the contact center industry. With the shift from an unregulated space to one that is increasingly governed by rules, the importance of navigating this landscape with a knowledgeable partner becomes huge.

Contact Center 98

Contact Center Automotive contact center solutions Cloud contact 98

AWS Machine Learning

SEPTEMBER 6, 2023

With the advent of these LLMs or FMs, customers can simply build Generative AI based applications for advertising, knowledge management, and customer support. With generative AI on AWS, you can reinvent your applications, create entirely new customer experiences, and improve overall productivity.

Enterprise 95

Enterprise APIs Real estate Construction 95

AWS Machine Learning

JANUARY 22, 2024

Amazon Textract is a machine learning (ML) service that enables automatic extraction of text, handwriting, and data from scanned documents, surpassing traditional optical character recognition (OCR). The image is uploaded to an Amazon Simple Storage Service (Amazon S3) bucket.

Finance 98

Finance Enterprise APIs Healthcare 98

Call Experts

OCTOBER 5, 2023

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations. However, not all contact centers are created equal.

Contact Center 105

Contact Center Call Center outsourcing contact center solutions 105

AWS Machine Learning

MAY 23, 2023

Just recently, generative AI applications have captured everyone’s attention and imagination. We are truly at an exciting inflection point in the widespread adoption of ML, and we believe every customer experience and application will be reinvented with generative AI. You can incrementally train and tune these models before deployment.

APIs 91

APIs Accountability Construction Management 91

AWS Machine Learning

APRIL 18, 2024

Everything you need is provided as open source in our GitHub repo. Context-aware meeting assistant – It uses Knowledge Bases for Amazon Bedrock to provide answers from your trusted sources, using the live transcript as context for fact-checking and follow-up questions. It’s straightforward to deploy in your AWS account.

APIs 92

APIs Accountability Analytics Entertainment 92

TechSee

SEPTEMBER 15, 2022

15, 2022 /PRNewswire/ — TechSee, the market leader in Computer Vision solutions for customer service, today announced a partnership with NeuraFlash with the goal of bringing the next generation of visual engagement and AI-powered service automation to their existing top-tier consulting & ISV service business.

Big data 109

Big data Consulting Consulting Contact Center 109

Call Experts

APRIL 8, 2024

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations. However, not all contact centers are created equal.

Contact Center 52

Contact Center Call Center outsourcing contact center solutions 52

AWS Machine Learning

MARCH 11, 2024

VistaPrint , a Cimpress business, is the design and marketing partner to millions of small businesses around the world. To support small businesses on their brand-building journey, VistaPrint provides customers with personalized product recommendations, both in real time on vistaprint.com and through marketing emails.

Personalization 93

Personalization Engineering APIs Advertising 93

AWS Machine Learning

JANUARY 5, 2024

Artificial intelligence (AI) and machine learning (ML) offerings from Amazon Web Services (AWS) , along with integrated monitoring and notification services, help organizations achieve the required level of automation, scalability, and model quality at optimal cost. The pipeline should also be launched by the data push event to S3.

Management 110

Management APIs Engineering Government 110

DMG Consulting

JANUARY 1, 2024

The need for WEM applications and tools that elevate the CX, engage and empower employees, deliver actionable insights to enterprise managers, and improve contact center quality and productivity has never been greater. Underlying the applications are several foundational layers that the components will plug into.

Consulting 59

Consulting Consulting Enterprise Marketing 59

OctopusTech

MARCH 3, 2024

Developing a custom website or web application in-house requires significant investment in a skilled technology team, infrastructure, and overhead expenses. Outsourcing involves partnering with an agency that provides the web design , development, and technology skills needed to build and launch your online product.

outsourcing 62

outsourcing Technical Support Government Metrics 62

CSM Magazine

FEBRUARY 21, 2024

This article explores how specialized services in web development are changing the future for these industries by underlining the role an expert developer plays in driving innovation and efficiency. Discover more about services by IT Craft that can help your business thrive in the digital age: [link].

Finance 52

Finance Healthcare Banking Education 52