CSM Magazine

MAY 17, 2022

TheLoops , an intelligent support operations data platform, is now available on Zendesk’s Marketplace – a one-stop-shop that enables organizations to find partners, apps, and integrations to increase agent productivity, streamline workflows, and drive customer satisfaction. Director, Emerging Technologies, Zendesk.

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Service level Analytics Customer Support Management 59

aircall

MARCH 29, 2022

Our first German office is located in the WeWork Atrium Tower in the heart of Berlin so we can be even closer to our DACH customers and partners. “I can proudly look back on a very talented and committed team of over 30 German native speakers in Paris, who offer our customers and partners an excellent service in German.

Sales 62

Sales CRM Marketing Personalization 62

aircall

OCTOBER 6, 2022

The Madrid office will ensure Aircall is surrounding itself with the best talent, further developing its technology partner ecosystem and gaining a better understanding of regional customer needs. The office opening continues Aircall’s global expansion plans and reinforces its presence in Spain .

Marketing 62

Marketing SaaS Education CRM 62

JustCall

MAY 26, 2022

JustCall is an integration partner with 20+ popular CRMs/Helpdesk platforms like Salesforce, Zendesk, HubSpot, Zoho, Freshdesk, Infusionsoft etc. If you have used CRMs like Pipedrive, Salesforce, Zendesk or tools like Intercom before – it will be a big plus. Sweet spot for us would be 6 months to 1.5 years of experience.

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Sales SaaS Accountability Engineering 98

CSM Magazine

JUNE 17, 2021

The companies’ latest integration enables mutual clients to implement Yext’s modern AI search platform on Zendesk help centers, agent consoles, and ticket forms. Yext Inc, the AI Search Company, today announced new integrations with Zendesk Inc, as part of its continued focus on empowering customer support teams.

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Customer Support Enterprise Self service Technology 52

ViiBE Blog

JUNE 22, 2020

ViiBE’s video-assistance technology dedicated to helping desk support in call centers is proud to partner with Zendesk. ViiBE’s integration with customer service powerhouse, Zendesk, promises the best remote diagnosis thanks to a live video stream combined with AR and collaborative tools. Want to learn more? Contact us!

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Customer Experience Call Center Sales Customer Support 59

CX Global Media

AUGUST 1, 2019

And so, it could be we integrate with dozens of different systems and know we’re partnering even more closely with a lot of those other vendors. So, companies like Amazon Connect, Salesforce, Zendesk, and Five9. Some of our key partners that we’re integrating with even tighter. So, we take all that data we’ll integrate it.

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Contact Center Coaching Average Handle Time Metrics 229

ViiBE Blog

JANUARY 25, 2021

When looking for a best in class AR remote assistance tool, industry leaders turn to ViiBE’s video call Zendesk integration. ViiBE’s Zendesk video call plugin has a proven track record of drastically boosting customer satisfaction and operational KPIs. Introduction to Zendesk. Simply put, Zendesk is a CRM catch-all.

CRM 52

CRM Technology Sales Call Center 52

aircall

JANUARY 18, 2022

With new offices in Sydney, Madrid, London and now also Berlin, Aircall has created the structure needed to be closer to our Australian and European customers and partners. . With 75% growth in 2021 and now over 600 employees at six offices worldwide, we strive to offer our customers and partners first-class service at all times.

voip 62

voip Telecommunications call center software Marketing 62

CSM Magazine

NOVEMBER 24, 2020

It works with Zendesk. With Zendesk Sunshine, the company also has an in-house software platform that is rapidly gaining popularity among developers worldwide. As a Master Partner of Zendesk, Aircall, and BotXO, Premium Plus provides companies with all the necessary tools to contact their customers easily and efficiently.

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Chatbots Sales Surveys Technology 52

Quiq

JUNE 10, 2022

The stat: 47% of consumers report not getting accurate answers, according to Zendesk. According to Zendesk, 49% of surveyed consumers believe AI should keep people from having to repeat themselves. With the right planning (and the right partner), chatbots and live agents can work seamlessly together to serve your customers.

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Chatbots Interactive Voice Response Surveys Scripts 87

Xaqt

FEBRUARY 4, 2020

The Next Level in Customer Self Service If you're reading this, you likely already have a customer support portal on your website with a knowledge base, such as Zendesk Guide. You might also provide the ability to create a Zendesk support ticket online or through email. Well now you can.

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Interactive Voice Response APIs Technical Support Self service 52

Lumoa

APRIL 28, 2024

Qualtrics setup process requires an implementation partner who will be involved for several months. Lumoa also easily integrated with their existing tools such as Zendesk. Qualtrics and Medallia are versatile solutions with a lot of features. However, this also means that it can cost a lot of time and effort to migrate and implement.

Feedback 83

Feedback Consulting Consulting Enterprise 83

aircall

OCTOBER 6, 2022

Since our founding in 2014, Aircall’s international customer and partner base has been growing at pace. Our Madrid office will enable more than 1,000 customers, such as Colvin, Wallbox, and Spotahome, and over 35 local technology partners—including HubSpot, Pipedrive, Zendesk and Salesforce—to benefit from personalised support.

SaaS 62

SaaS Education Marketing Technology 62

aircall

JUNE 22, 2021

We’re excited to welcome Aircall’s newest investor, Goldman Sachs, to the family, alongside continued support from eFounders, DraperEsprit, NextWorld Capital, Adams Street Partners, DTCP, Swisscom Ventures, and Gaia Capital Partners. Helping Our Customers Help Theirs. Investing in Cutting Edge Tech. appeared first on Aircall Blog.

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Telecommunications Finance Analytics Technology 62

Education Services Group

FEBRUARY 3, 2021

We’re excited to partner with a Customer Success thought leader like ESG and co-create content that will be able to benefit the larger CS community,” said Robin van Lieshout , CEO of inSided. inSided’s cutting edge technology makes them an ideal partner for us,” noted ESG CEO Michael Harnum. For more information visit insided.com.

Customer advocacy 52

Customer advocacy SaaS Self service Consulting 52

Call Experts

OCTOBER 5, 2023

Ideally your partner will have a blend of both for redundancy. 24/7 Availability and Support According to Zendesk , 3 out of 4 consumers feel good customer service is the way to create loyalty. Encourage your call center partner to do the same, ensuring your operations remain competitive.

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Contact Center Call Center outsourcing contact center solutions 105

Nicereply

OCTOBER 11, 2022

I partnered with our Business Intelligence (BI) team and worked with them to plug Salesforce and Zendesk data in together. We launched a partnership with Zendesk where we could track internal users versus external uses, so we could plug that data into our BI tool and then start to see correlations between help center use and renewals.

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Sales Customer centricity Education Self service 52

Call Experts

APRIL 8, 2024

Ideally your partner will have a blend of both for redundancy. 24/7 Availability and Support According to Zendesk , 3 out of 4 consumers feel good customer service is the way to create loyalty. Encourage your call center partner to do the same, ensuring your operations remain competitive.

Contact Center 52

Contact Center Call Center outsourcing contact center solutions 52

Call Experts

APRIL 8, 2024

Have you ever wondered what is it like for the call center agent answering my phone when I partner with Call Experts? As Zendesk explains, 60% of customers have a higher standard of service than in the past. Continue below to discover the call center KPIs that are commonly measured to ensure consistent quality.

Call Center 52

Call Center Average Handle Time Coaching Metrics 52

DMG Consulting

JUNE 9, 2023

The impressive pace of CCaaS market innovation is attracting vendors and partners, including technology providers, distributors, value-added resellers (VARs), professional services firms, system integrators (SIs), master agents, and others, to this sector.

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Marketing Contact Center Virtual Agent Enterprise 48

Toister Performance Solutions

AUGUST 26, 2021

My friends at Zendesk helped me test this theory with a larger data set. 3 Use the partner technique when serving upset customers Empathizing with upset customers is a basic skill. A more advanced version is the partner technique, which helps customers feel like you are on their side. Why does this work?

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Customer Service Technical Support Customer emotions Airlines 84

Squelch

MAY 17, 2019

In 2018, Squelch was proud to partner with Zendesk as a sponsor for its signature Relate conference in San Francisco. But this year, rather than hosting one multi-day conference, Zendesk is putting on a series of one-day events across the country under the banner of Zendesk Showcase.

Chief Customer Officer 40

Chief Customer Officer Best practices Feedback Marketing 40

ChurnZero

DECEMBER 7, 2023

They pushed ChurnScore data into Zendesk and then into Jira to impact Jira priorities, while also pushing Jira fields to ChurnZero via Zendesk in the other direction, enabling them to add Jira task resolution time as a ChurnScore factor. Curious to see the ChurnHeroes of previous years?

Accountability 52

Accountability Upselling Sales Marketing 52

Balto

MAY 17, 2022

Hartmann and Biswas are looking to partner with Balto users to explore these and other related questions further. Zendesk Customer Experience Trends Report 2020. Email cel@balto.ai to learn more. Chan-Olmsted, S., Kim, J., & Sanabria, I.M. 2021, December 23). BusinessWire. Retrieved May 4, 2022, from [link] ResearchAndMarkets.com.

Contact Center 52

Contact Center Technology Self service Analytics 52

Talkdesk

JULY 27, 2017

Beyond becoming an AppConnect Partner or becoming an official Channel Partner, there is a third opportunity to partner with us … You can now become a Services Partner. By partnering up, we can build out a robust service for our mutual customer base, creating a win-win-win solution. Should Your Company Apply?

Consulting 42

Consulting Consulting call center solutions SaaS 42

DMG Consulting

JANUARY 30, 2024

CCaaS vendors also typically partner to deliver CRM solutions and provide out-of-the-box integrations to leading competitors, although some include CRM-lite capabilities. Leading (and some contending) vendors are expanding internationally and growing their network of sales and technology partners.

Contact Center 48

Contact Center CRM Enterprise Self service 48

Talkdesk

JULY 27, 2017

Beyond becoming an AppConnect Partner or becoming an official Channel Partner, there is a third opportunity to partner with us … You can now become a Services Partner. By partnering up, we can build out a robust service for our mutual customer base, creating a win-win-win solution. Should Your Company Apply?

Consulting 40

Consulting Consulting call center solutions SaaS 40

Quiq

OCTOBER 28, 2021

Bob’s partnered with Quiq to deploy an IVR to SMS strategy, allowing callers to opt into SMS based on their reason for contact. Quiq’s automation then engaged with customers to pre-fill Zendesk tickets and attach photos before passing them to an agent to take over. . They’re on track to move 20% of inbound calls to messaging.

Chatbots 52

Chatbots Self service Interactive Voice Response Sales 52

Call Experts

FEBRUARY 10, 2022

According to Zendesk, “more than 50% of customers across all age groups typically use the phone to reach out to a service team, making it the most used channel for customer service.”. ” When your business is always on, you need a partner that can support you 24/7 and make it easy for your customers to get help when they need it.

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Self service call center solutions Answering services Call Center 52

Fonolo

MARCH 27, 2018

That includes newcomers like TalkDesk and Serenova, legacy vendors like Avaya and Genesys and companies from adjacent sectors expanding into call centers like ZenDesk. Channel partners have traditionally been a big part of the call center world. Last year, 80% of Avaya’s revenue came through their reseller partners.)

Call Center 59

Call Center SaaS Contact Center Metrics 59

Call Experts

OCTOBER 19, 2023

Behind the Scenes: A Day in The Life of a Call Center Agent Have you ever wondered what is it like for the call center agent answreing my phone when I partner with Call Experts? As Zendesk explains, 60% of customers have a higher standard of service than in the past.

Call Center 59

Call Center Average Handle Time Coaching Metrics 59

Babelforce

MARCH 26, 2020

May I recommend Zendesk (wink wink ) and a callback system from babelforce , so you literally don’t have to leave them on hold. is the largest Zendesk Premier Solution Provider and Implementation Partner in EMEA. They don’t want to be left on hold, they want answers immediately at every given time of the day. About helphouse.

Feedback 52

Feedback Customer effort Surveys B2C 52

CustomerSuccessBox

FEBRUARY 28, 2022

The partner program worked well. 45,800 partners have referred Shopify to their customers which means it has extensive partner programs laid out. 40% of their revenue is from partners. Zendesk – $1B in ARR with 112% Net Retention Rate. Best Practices: It is 112% NRR for Zendesk.

SaaS 52

SaaS Best practices Enterprise Customer retention 52

Netomi

APRIL 26, 2022

With native integration into agent desks such as Zendesk and Gladly , the Netomi chatbot sits right within the platform to transfer chats to specific departments or agents. A 2022 Zendesk report revealed that only 15% of agents are extremely satisfied with their overall workloads. How Can My Business Implement AI-based Ticket Triage?

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Customer Service Virtual Agent Customer Support Chatbots 52

CSM Magazine

JULY 2, 2020

He drives value from Unbabel’s customer base through close relationships with key partners and investors such as Salesforce, Microsoft, Samsung, Google, Zendesk, and Convergys. Edmund Ovington is VP of Global Alliances at Unbabel , the AI-human translation platform for multilingual customer service.

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SaaS Entertainment CRM Customer Service 98

Mindtouch

MAY 23, 2018

MindTouch defined a novel approach and created awareness about the return-on-investment of self-service in the market, evidenced by the likes of Zendesk and Hubspot entering our space with small business offerings. I discussed this transition with Steve Bjorg, my co-founder, business partner, and dear friend. Request a Demo.

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Self service Marketing Coaching Customer Support 91