CSM Magazine

FEBRUARY 7, 2024

Sabio Group , the digital customer experience transformation services specialist, has expanded its partner leadership with the appointment of two new Global Partner Account Managers. Key responsibilities include achieving revenue and pipeline targets, margin improvement, sales alignment, and maintaining partner incentive programs.

Accountability 52

Accountability Sales Technology Management 52

TechSee

JUNE 16, 2022

Brad was the founding partner and former CEO of the International Customer Management Institute (ICMI) and remains a senior advisor today. Michael Maoz, Senior Vice President, Innovation Strategy at Salesforce. Michael is currently SVP Innovation Strategy, Salesforce. Olive Huang, VP Market Strategy at Salesforce.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

AWS Machine Learning

AUGUST 4, 2023

This post is co-authored by Daryl Martis, Director of Product, Salesforce Einstein AI. We’re excited to announce Amazon SageMaker and Salesforce Data Cloud integration. Custom models can be trained using data from Salesforce Data Cloud accessed through the Amazon SageMaker Data Wrangler connector.

APIs 73

APIs Engineering Enterprise Technology 73

AWS Machine Learning

APRIL 11, 2024

Such partners and customers included Ansys, Anthropic, Articul8, Bria.ai, Cohere, Deci, Deepbrain.AI, Denali Advanced Integration, Ganit, Hugging Face, Lilt, Linker Vision, Mavenir, MCE, Media.Monks, Modular, NVIDIA, Perplexity, Quantiphi, Run.ai, Salesforce, Second Spectrum, and Slalom.

Entertainment 98

Entertainment Marketing Best practices Technology 98

Unymira

OCTOBER 23, 2019

Unymira was excited to visit Salesforce’s Munich office to hear about AppExchange and partner growth in Europe and North America.

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CSM Magazine

MARCH 13, 2024

Activewear brand, Sweaty Betty, has achieved transformational success by partnering with customer experience (CX) experts Sabio Group to overhaul its customer service experience.

Customer Experience 52

Customer Experience Self service Customer Care Chatbots 52

GetFeedback

MAY 10, 2020

GetFeedback has partnered with Salesforce on a new trail to help Salesforce employees guide customers on building a best-in-class customer experience (CX) program.

Customer Experience 112

Customer Experience 112

TechSee

DECEMBER 16, 2020

Strong partnerships are a force for change – and that is best highlighted in the strengthening of the relationship between TechSee and Salesforce – both sides bringing to the table the capability to drive and support businesses with streamlined, efficient, and cost-effective operations. TechSee and Salesforce Use Cases.

Average Handle Time 109

Average Handle Time Contact Center Technology CRM 109

CSM Magazine

OCTOBER 31, 2022

Sabio Group’s Salesforce CRM consultancy business, ‘makepositive’, has secured a multi-year contract with CityFibre, the UK’s largest independent full fibre platform. ‘makepositive’ also provides customer engagement expertise ahead of a full Salesforce CRM system implementation. .

CRM 52

CRM Consulting Consulting Marketing 52

GetFeedback

MARCH 6, 2022

A recap of GetFeedback and Salesforce’s session at the 2nd Annual CX Impact Summit, featuring Natalie Roberts, Senior ISV Partner Account Manager at Salesforce.

Personalization 78

Personalization Customer Experience Accountability Management 78

TechSee

MAY 4, 2023

Machine Learning and AI for the field From a field service perspective, what does machine learning offer, and how can it benefit partners? Conclusion As a partner service leader, improving productivity with the support of new technologies is critical, especially where AI is either not used or underutilized.

Self service 109

Self service Consulting Consulting Technology 109

AWS Machine Learning

DECEMBER 21, 2022

One such data repository is Salesforce. Salesforce is a comprehensive CRM tool for managing support, sales, and marketing teams. We’re excited to announce that we have updated the Salesforce connector for Amazon Kendra to add even more capabilities. Create a Salesforce data source via the Amazon Kendra console.

Enterprise 76

Enterprise Accountability APIs CRM 76

aircall

NOVEMBER 9, 2021

This move will also bring our team closer to our technology partners, including Salesforce , Microsoft, and Hubspot , who are also building up their presence in the UK market (hopefully over a nice cuppa). . And we’re now picking the UK,” Andreï says.

Banking 118

Banking Engineering Sales Marketing 118

VirtualPBX

DECEMBER 27, 2023

We’re constantly adding native CRM integrations to our stack – including Salesforce, Clio, Zoho, Freshdesk, and Microsoft Dynamics. Visit the VirtualPBX partner page on SnapRecordings to save 20% through the end of the year! Plus, you can capture call data for insightful reports and make data-driven decisions effortlessly.

CRM 104

CRM voip Management Customer Experience 104

CSM Magazine

JUNE 27, 2023

Sabio Group and its specialist Salesforce CRM consultancy, makepositive , are to tackle the AI evolution sweeping across the customer service industry as part of their participation at the forthcoming Salesforce World Tour 2023.

Consulting 52

Consulting Consulting CRM Technology 52

Talkdesk

FEBRUARY 4, 2021

Talkdesk and Salesforce know that every interaction matters in acquiring and supporting your customers. Talkdesk , the cloud contact center for innovative enterprises, and Salesforce , the industry’s leading CRM system, have been partnering since 2016 to not only meet but exceed customer expectations.

Cloud contact 68

Cloud contact Contact Center CRM Enterprise 68

JustCall

MAY 11, 2023

The new features of the JustCall x Salesforce integration are here, and they’re going to change the way you experience customer communications. We’ve partnered with Salesforce to provide a seamless, hassle-free experience for users in sales and support teams. Salesforce users are in for an exciting new update!

CRM 52

CRM Accountability Sales Analytics 52

CSM Magazine

JUNE 7, 2023

Makepositive , a leading provider of Salesforce solutions and part of Sabio Group , is delighted to announce a strategic collaboration with rural internet provider, Quickline Communications. About makepositive makepositive (part of Sabio Group), is a dedicated, multi award-winning (Platinum) Salesforce consulting partner since 2008.

Wireless 52

Wireless Customer Service Telecommunications Consulting 52

Mindtouch

DECEMBER 9, 2019

Effortless experiences for your customers and the agents helping them—that’s the idea behind MindTouch for Salesforce, our latest integration for both Service Cloud and Community Cloud. What is MindTouch for Salesforce? Give agents a head start on case resolution in Salesforce Service Cloud.

Self service 102

Self service Engineering CRM Call Center 102

Totango

APRIL 18, 2023

Automated integrations: Use simple text queries to easily facilitate partner integrations Just using a simple text query, you’ll be able to generate code snippets that will facilitate integrations with other systems of record without the need for an engineer or technical resource.

Engineering 98

Engineering Accountability Enterprise Sales 98

aircall

MARCH 29, 2022

Our first German office is located in the WeWork Atrium Tower in the heart of Berlin so we can be even closer to our DACH customers and partners. “I can proudly look back on a very talented and committed team of over 30 German native speakers in Paris, who offer our customers and partners an excellent service in German.

Sales 62

Sales CRM Marketing Personalization 62

CSM Magazine

FEBRUARY 2, 2024

After selecting Sabio Group as its transformation partner, Benenden implemented the Genesys Cloud CX platform, consolidating interactions whether via phone, email, chat, text or social media and providing a unified member view.

Healthcare 52

Healthcare Chatbots Self service Technology 52

aircall

OCTOBER 6, 2022

The Madrid office will ensure Aircall is surrounding itself with the best talent, further developing its technology partner ecosystem and gaining a better understanding of regional customer needs. The office opening continues Aircall’s global expansion plans and reinforces its presence in Spain .

Marketing 62

Marketing SaaS Education CRM 62

CSM Magazine

MARCH 13, 2023

However, with all eyes focused on Microsoft and Google’s next moves, Salesforce has stridden forward with some exciting news of its own following the launch of Einstein GPT earlier this week. According to Salesforce, Einstein GPT brings AI capability together with the CRM to make every employee more productive and every CX better.

CRM 52

CRM Technology Consulting Consulting 52

24-7 InTouch

JANUARY 9, 2024

Our partner, a global leader in the online learning space, experienced growth in all global markets. The Challenge Faced with a need for budget optimization, our partner required an innovative solution to deliver quality multilingual support at lower cost, including niche languages like Bahasa and Arabic. in 90 days, exceeding target.

Customer Experience 52

Customer Experience Average Handle Time Education Government 52

Totango

DECEMBER 20, 2023

From streamlining customer interactions and optimizing business operations to supporting critical in-app communications , the Totango software makes connecting, integrating, and empowering cross-functional partners easy and valuable.

Enterprise 108

Enterprise Customer centricity Benchmark Upselling 108

CSM Magazine

JANUARY 16, 2024

Since then, he has held several key roles within the Sabio Group, most recently where he was instrumental in strengthening relations with strategic partners such as Avaya, Genesys, Verint and Twilio.

Management 52

Management Consulting Consulting Marketing 52

Quality Contact Solutions

OCTOBER 22, 2021

Finding the best inbound call handling services company to work with can feel overwhelming; we get it!! To partner with an outsourced services company successfully, collaboration is a must! The potential outsourced partner needs to meet your company’s technology, staffing, processes, location, requirements, and more.

outsourcing 98

outsourcing Call Center Technical Support Analytics 98

CSM Magazine

APRIL 22, 2024

This involves close collaboration among teams and partners to identify the most effective ways to utilise AI-driven insights and automation. Their focus is on understanding how to leverage the best capabilities of each technology while ensuring a cohesive customer experience.

outsourcing 52

outsourcing Engineering CRM Technology 52

Comm100

NOVEMBER 15, 2022

In Salesforce’ latest research, they found that 57% of customers prefer to engage through digital channels. To meet their customers’ needs, CCaaS providers are partnering with digital communication platforms to add digital omnichannel capabilities to their product offering. The reasons for this are simple. Grow customer base.

Upselling 80

Upselling Chatbots Customer retention Analytics 80

DigitalGenius Blog

APRIL 15, 2019

Customers today want convenient experiences. They expect brands to quickly and personally engage in their channel of choice, eliminating the problem quickly. Brands that meet these expectations are rewarded with customer loyalty. Those that do not struggle to retain customers.

Consulting 40

Consulting Consulting Customer Service Personalization 40

GetFeedback

FEBRUARY 13, 2019

To monitor the effectiveness of their programs, the volunteer centre uses GetFeedback for Salesforce to keep a pulse on their volunteers and partners. While partner organizations receive an Experience Survey to collect feedback on the process of volunteer recruitment. It’s the integration with Salesforce.

Surveys 79

Surveys Government Feedback CRM 79

JustCall

MAY 26, 2022

JustCall is an integration partner with 20+ popular CRMs/Helpdesk platforms like Salesforce, Zendesk, HubSpot, Zoho, Freshdesk, Infusionsoft etc. If you have used CRMs like Pipedrive, Salesforce, Zendesk or tools like Intercom before – it will be a big plus. Sweet spot for us would be 6 months to 1.5 years of experience.

Sales 98

Sales SaaS Accountability Engineering 98

GetFeedback

JUNE 13, 2019

This new feature can be coupled with Salesforce Flow Actions to power automated data entry. Simply put, users can embed GetFeedback surveys directly in Salesforce Flows to provide an easy-to-use interface that simplifies data collection from your teams. Field Sales Partner Interview. Product Recommendations.

Surveys 68

Surveys Consulting Consulting Upselling 68

aircall

JUNE 27, 2022

One year after reaching a $1bn valuation and six years after its 1st million dollar ARR, Aircall reaches centaur status with $100m ARR ( State of the cloud report 2022 – Bessemer Venture Partners ). Large customers contributed the most to this acceleration with a +107% YoY growth of this segment.

call center software 105

call center software Call Center Metrics Marketing 105

Hero Digital

JUNE 24, 2020

Hero Digital , the leading independent customer experience company, has been selected as one of only 35 Adobe Platinum Solution Partners worldwide. We love to partner with Adobe to lead brands through massive transformation,” said David Kilimnik, CEO at Hero Digital. A trusted advisor to the world’s best brands like Comcast, U.S.

Banking 77

Banking Consulting Consulting Technology 77

aircall

AUGUST 22, 2022

The added special sauce for Plecto has been integrations—specifically the Salesforce CRM integration, which enables teams to handle all their calls directly in Salesforce without having to jump back and forth. By linking Salesforce and Aircall, sales reps can see all the prospect details and their interaction history at a glance.

Call Center 62

Call Center Analytics Interactive Voice Response CRM 62