DMG Consulting

DECEMBER 7, 2022

The 2022 – 2023 Cloud-Based Contact Center Infrastructure/Contact Center as a Service Product and Market Report evaluates the CBCCI/CCaaS market and analyzes 11 leading and contending vendors: 8×8, Alvaria, Avaya, Cisco, Five9, LiveVox, NICE CXone, Odigo, Puzzel, Twilio, and UJET. Avaya, LiveVox, and Odigo are new participants.

Contact Center 48

Contact Center Consulting Consulting Marketing 48

DMG Consulting

OCTOBER 13, 2021

This edition covers 11 leading and contending vendors: 8×8, Alvaria (formed by the merger of Aspect Software and Noble Systems), Bright Pattern, Cisco, Five9, NICE CXone, Puzzel, Salesforce, Twilio, UJET and Vonage. While the vast majority of contact center seats are still on-premise, innovation is focused on the cloud-based solutions.

Consulting 48

Consulting Consulting Contact Center Marketing 48

ChurnZero

JANUARY 4, 2019

AI has been a buzzword for a while and many businesses jumped onto the bandwagon by integrating AI into the customer journey, but customers still want to deal with a human, particularly if they need advice or help with something complex that they cannot solve on their own (i.e. the stuff that Customer Success teams are really meant to do).

SaaS 73

SaaS Chief Customer Officer Education Consulting 73

ChurnZero

JANUARY 4, 2019

AI has been a buzzword for a while and many businesses jumped onto the bandwagon by integrating AI into the customer journey, but customers still want to deal with a human, particularly if they need advice or help with something complex that they cannot solve on their own (i.e. the stuff that Customer Success teams are really meant to do).

SaaS 49

SaaS Chief Customer Officer Education Consulting 49

SmartKarrot

JUNE 10, 2020

You will partner with them to identify their business goals, implement Amperity’s technology, build a roadmap to unlock business value by unlocking the power of their customer data, and help them embrace a new and better notion of customer identity across the organization.

Upselling 10

Upselling Accountability Sales Enterprise 10

UJET

OCTOBER 22, 2020

partnered with UJET to roll out a unified customer experience in just 30 days. To accomplish this goal, ByNext unified their customer relationship management (CRM) tool with UJET’s contact center platform to ensure every agent had all important customer information readily available.

Interactive Voice Response 90

Interactive Voice Response CRM APIs Wait times 90

UJET

JUNE 9, 2020

UJET has first-hand experience with helping our customers move towards cloud-native customer support. The UJET customer support platform is industry agnostic. The UJET platform enables support organizations to customize their individual support experience. This is why companies across different industries trust UJET.

APIs 96

APIs Customer Support Contact Center Customer Experience 96

UJET

OCTOBER 22, 2020

partnered with UJET to roll out a unified customer experience in just 30 days. To accomplish this goal, ByNext unified their customer relationship management (CRM) tool with UJET’s contact center platform to ensure every agent had all important customer information readily available.

Interactive Voice Response 72

Interactive Voice Response CRM APIs Wait times 72

UJET

JUNE 9, 2020

UJET has first-hand experience with helping our customers move towards cloud-native customer support. The UJET customer support platform is industry agnostic. The UJET platform enables support organizations to customize their individual support experience. This is why companies across different industries trust UJET.

APIs 72

APIs Customer Support Contact Center Customer Experience 72