IdeasUnlimited

MARCH 6, 2024

Such a wide array of services makes IdeasUnlimited a versatile partner for businesses looking to enhance their customer engagement strategies. Since its inception in 2010, IdeasUnlimited has been pivotal in scripting success stories for numerous businesses. Embrace the future of customer support with IdeasUnlimited.

Customer Support 105

Customer Support Brand ambassadors Call Center Enterprise 105

Cisco - Contact Center

JUNE 5, 2023

For World Environment Day we wanted to add to the global celebration by lifting up the stories of several of our Cisco Foundation Climate Impact and Regeneration Portfolio grantee partners working in… Read more on Cisco Blogs

97

97

The Northridge Group

AUGUST 23, 2022

Companies that employ outsourcing partners need assistance monitoring the performance of both their internal contact center associates and the associates of their outsourcing partner. A Success Story. We also monitor the voice channel for their outsourcing partner’s contact center (the only channel used by this partner).

Healthcare 120

Healthcare Contact Center outsourcing contact center associations 120

ShepHyken

NOVEMBER 14, 2022

Partnering in Complex Times: Turning to the Experts for Best-In-Class Customer Experience by Harvard Business Review. It’s a robust white paper published by Harvard Business Review, focusing on partnering with the best experts (vendors) in the customer experience (CX) world. Dan sprinkles some great stories in with these topics.

Customer Service 173

Customer Service Banking Customer effort Marketing 173

BlueOcean

MARCH 19, 2024

On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. Long Story Short: Outsourcing is a business of wins and losses. We have been in business for 30 years – on occasion, clients have made the decision to move work to a new partner.

outsourcing 71

outsourcing Customer Care Best practices Management 71

Toister Performance Solutions

AUGUST 10, 2023

Find a partner. Ask them to tell you a story. Listen carefully for the main idea of the story and why you think it might be important to the storyteller. At the end of the story, give the storyteller a recap of what you heard. At the end of the story, give the storyteller a recap of what you heard.

Customer Service 95

Customer Service Scripts Personalization Feedback 95

TechSee

MARCH 2, 2023

Sorting through the many questions asked of our AI team, here are seven of what we feel are the best questions to ask in order to understand if an AI provider is the right partner for you. Prior success stories help to identify the provider’s capacity for a beneficial outcome and make an informed decision.

Enterprise 109

Enterprise Coaching Chatbots Self service 109

ShepHyken

FEBRUARY 9, 2022

As a result, Nike will send them information about running shoes, which could include interesting stories and new product announcements. They feel connected – and maybe see it more as a friend and a partner. The Nike Membership program is a great example of relationship data for business. A customer may buy running shoes.

Personalization 190

Personalization Customer Service Marketing Customer Experience 190

Joe Rawlinson

JANUARY 22, 2024

Collaborate with Local Influencers Find local influencers and content creators to partner up with on your advertising and marketing campaigns. Highlight local stories or interview residents of the town or city your business operates in to build more hype around your brand.

Advertising 78

Advertising Customer retention Marketing Personalization 78

ShepHyken

OCTOBER 18, 2021

My Comment: The Chief Experience Maker, Dan Gingiss shares a blog-version of a story from his latest book, The Experience Maker , about how a “Happy Birthday” experience at a restaurant took a nice experience and made it memorable. United Airlines Partners With Paypal for Contactless Onboard Purchases by Alison Fox.

Customer Service 207

Customer Service Airlines Feedback B2B 207

ConvergeOne

MAY 10, 2022

With presence in five countries and the goal of continued expansion, Rinchem was in need of a partner that could support its growth initiative, allowing its internal team to focus on its customers. Read the full Customer Success Story now. Rinchem Company, Inc. That type of time investment is very rare to come across,” said Vickie.

Management 92

Management 92

JivoChat

FEBRUARY 27, 2023

It works as a marketing strategy as well to drive users’ attention to your stories. Snapchat questions, as the name suggests, is a tool provided by Snapchat itself where you can insert a question sticker in your story to ask anything to everyone who is going to see your story. Check out the article to learn more about it.

Personalization 75

Personalization Accountability Marketing 75

Toister Performance Solutions

SEPTEMBER 17, 2020

They tell confusing stories, share irrelevant details, and often fail to reveal important data. Bell and I had a chance to discuss his new book, and he shared some fun stories and fantastic insight! We make up the experience with the customer, but we don't always treat the customer as if they're an equal partner."

Advertising 127

Advertising Feedback Surveys Customer Service 127

Outsource Consultants

JUNE 21, 2023

During this trip, we asked our BPO partners for their opinions on several facets of the industry, including what it takes to have a successful partnership with a call center. To create a focus on strong partnerships, your company will need to ensure you stay active and aware of your partner. This is what they had to say.

outsourcing 67

outsourcing Call Center Contact Center Technical Support 67

ShepHyken

MAY 30, 2017

To illustrate his point, Shep related a story of Cesar Larios, a student at The Art Institute of Florida and a part-time employee of College Hunks Moving, who was inside an elevator with a 79-year-old resident of an assisted living facility when the elevator got stuck. The partners communicate regularly, openly and candidly.

Customer Service 232

Customer Service Customer Care Customer Experience 232

SmartAction

FEBRUARY 22, 2024

Here’s where the story gets interesting. With SmartAction, you’re not just selecting a provider; you’re choosing a partner in redefining what exceptional customer service looks like. The Air Canada incident reveals a gap, a disconnect between what AI promises and what it sometimes delivers.

Chatbots 88

Chatbots Airlines Self service Technology 88

Inbenta

JUNE 16, 2020

Collaboration Success Story: CERN. Both internal and external users (candidates, visitors, partners, etc.) As a consequence, CERN asked our partner Ilem to support them with the implementation and enrichment of a Chatbot solution in order to manage this explosion of requests. Want to know more? Get in touch today!

Chatbots 95

Chatbots Enterprise Technology Management 95

Anexa BPO

SEPTEMBER 7, 2023

And while it sounds fanciful, In the midst of data-driven decision-making and technological advancements, the ability to craft and convey a compelling story has proven to be a vital asset for driving innovation to new heights. This is where the power of storytelling comes into play.

outsourcing 52

outsourcing Morale Technical Support Technology 52

Talkdesk

NOVEMBER 30, 2020

That’s when I decided to partner with my older brother. Partnering with my brother changed everything. For example, we’ve partnered with Calldesk, a European pioneer in AI-powered voice agents, to accelerate the deployment of conversational AI in contact centers. He was already driving and owned a car — with a sunroof!

Banking 103

Banking Contact Center Accountability Technology 103

Steve DiGioia

NOVEMBER 11, 2019

As the partner to caring, empathy allows us to “be the customer” and feel their pain when they are disappointed with our offerings. There could be years of trust and loyalty, but like all stories, there’s an ending—an action that turns the page and shuts the book. It doesn’t matter how well your team is trained or how much they care.

Best practices 231

Best practices Management Customer Service 231

Select VoiceCom Blog

JANUARY 8, 2024

SVC partners with a New York media outlet SVC began an outsourcing partnership with a New York media outlet in 2020 to assist them in customer service and retention as well as tech support. Click the button below to download the case study today and read the full success story!

Customer retention 52

Customer retention outsourcing Metrics Customer Support 52

Cisco - Contact Center

OCTOBER 17, 2019

Partner Success Story. To up their game, Mcredit sought a partner with the latest call-center technology at their fingertips. Share this story. Share your own story with us on what you are making possible for our customers. Check out our new partner case studies page for more stories like this one.

Call Center 44

Call Center Finance Banking Enterprise 44

JivoChat

JULY 4, 2023

It all depends on what you and your partner wish. Another reason for having another space dedicated to commemorating the union, telling your love story, and sharing thoughts, is an opportunity to bring guests even closer to you and your partner.

Customer Support 75

Customer Support Personalization Management Accountability 75

24-7 InTouch

JANUARY 9, 2024

” IntouchCX careers are filled with success stories from around the world, including employees from all different backgrounds progressing their career journeys from agents all the way to senior campus directors and vice presidents of operations working on programs with the world’s most exciting brands.

Technology 64

Technology Personalization Customer Experience Management 64

Global Response

OCTOBER 28, 2022

You must also adapt, and any business partners you entrust with customer data have to update their protocols, training, and technologies accordingly. Any business associates, partners or other third parties with access to protected information must be equally compliant. A great story to tell. Businesses today need a story.

Government 62

Government Education Call Center Best practices 62

Outsource Consultants

NOVEMBER 16, 2022

The fastest way to ease your call center agent hiring and retention struggles is to simply pass the burden to an outsource call center partner. Find a BPO Partner that Isn’t Struggling with Staffing. What’s better than a BPO partner with ample capacity? The call center labor shortage is, to say the least, a developing story.

Contact Center 67

Contact Center Management outsourcing Call Center 67

VirtualPBX

NOVEMBER 8, 2023

VirtualPBX, with its cloud-based solution and 99.999% reliability, became its trusted partner. See More Client Success Stories With VirtualPBX In conclusion, these VirtualPBX case studies demonstrate how VirtualPBX is a game-changer for businesses of various sizes and industries.

Healthcare 98

Healthcare APIs Customer centricity Accountability 98

Education Services Group

OCTOBER 31, 2023

I crave to immerse myself in my customers’ stories. Product and Partner Updates : Light up my world with notifications about new releases, campaigns, partnerships – everything that shapes our customers’ experience. Streamlined Support : Keep me in the know with real-time support metrics and ticket details.

Best practices 52

Best practices Finance Upselling Customer retention 52

Jon Arnold

APRIL 13, 2022

I recently attended Enterprise Connect , and now I’m at Channel Partners in Las Vegas. That’s really the big story at Channel Partners - seems like every sales organization here has been approached to sell. No Covid yet, phew - it must be true, because I’m the only one wearing a mask here.

Enterprise 59

Enterprise Sales Technology 59

BlueOcean

MAY 18, 2022

She has been instrumental in establishing the Blue Ocean brand voice, leading internal communications, partnering with the HR team, and managing the Blue Ocean sales team. In 2015, Amy was promoted to Director, Marketing and Communications, and then Director, Sales and Marketing in 2018.

Sales 62

Sales Marketing Multichannel Advertising 62

PeopleMetrics

OCTOBER 3, 2019

In the beginning, your best chance at success is to partner with an organization that has done this before, is an expert in VoC, and can help you get off to a good start. In most cases, you are going to need a VoC partner to help you. With a value-added VoC partner, you can be confident that your program will work well from the start.

Surveys 60

Surveys Technical Support Analytics Consulting 60

Fonolo

MAY 5, 2020

And that’s why we’re so excited to share this particular success story with you… Who is Credit Union of Colorado? One of Credit Union of Colorado’s business partners told them they could save money by taking advantage of the built-in call-back functionality of their existing platform, Cisco Finesse.

Abandon rate 62

Abandon rate Caller satisfaction Banking Customer centricity 62

Toister Performance Solutions

APRIL 16, 2019

Customers: customers themselves aren't always great at telling their story. Tell a Story This exercise proves you already have good listening skills, you just need to remember to use them on a regular basis. Find a partner. Have your partner briefly tell you about a recent customer service experience.

Advertising 86

Advertising Customer Service 86

JustCall

NOVEMBER 24, 2022

The growth story. The round was led by Sequoia Capital with Base 10 Partners and Eight Roads Ventures participating. EasyCalendar – EasyCalendar is an appointment scheduler, making it easier for customers to connect with businesses. Learn more. Learn more.

SaaS 98

SaaS Technology Telecommunications Coaching 98

Help Scout

APRIL 27, 2021

Share your Help Scout story with #HelpScout10 on Twitter or LinkedIn, and we’ll plant a tree on your behalf — or you can donate directly to The Nature Conservancy. Watch some stories of growth through great service through the years. Watch Basecamp’s story. Read GrowSurf’s story. B-Corp Partners. Trees planted.

Customer Support 81

Customer Support Marketing Customer Service Management 81

ConvergeOne

AUGUST 24, 2021

This goes back to the relationship that we have with ConvergeOne, a partner that we’ve had since 2013,” said Alegre. “I Read the full Customer Success Story to learn more about how the ConvergeOne + Dell Technologies solution keeps the school district protected from cyberattacks.

Analytics 105

Analytics Technology Personalization 105

CSM Magazine

JUNE 10, 2021

For example: Share a brand story – stories enable us to create a sense of purpose that is particularly powerful in motivating people. So, articulate the perfect brand story, using a compelling storyboard that engages people and provides a unique competitive differentiator. This is not a “blame game”. About the Author.

Gamification 105

Gamification Brand ambassadors Analytics Enterprise 105