Jon Arnold

MAY 31, 2023

If you’re amenable to thinking more broadly about what on-hold can look and sound like, I think you’ll find my latest white paper of interest. The paper was sponsored by Aizan Inc. , Usually, my white papers are gated, where registration is required, but this one is public, so it’s available for all.

Construction 59

Construction Contact Center Personalization Customer Experience 59

CSM Magazine

DECEMBER 14, 2022

When owners of companies think about documentation, they sometimes choose between white papers and business plans. White Papers in Brief. A white paper is a document that consists of information about a product or service. There are the most popular types of white papers: 1. So, what is the difference?

B2B 52

B2B B2C Marketing Analytics 52

Jon Arnold

JULY 6, 2023

I recently did a white paper for Enreach about the growing role of mobility for collaboration, and soon after its release, Doug Green interviewed me about it for his widely-followed Telecom Reseller podcast. Still catching up from being offline last week, and here’s another ICYMI shout-out.

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Jon Arnold

FEBRUARY 2, 2023

Got a new white paper to share - this one is for NICE , and is a bit of a sequel to an earlier white paper I did for them. I touched on it briefly during a webinar last week, and to get the full story, here’s the registration link for downloading.

Contact Center 59

Contact Center 59

Spearline

APRIL 7, 2021

In this white paper, we examine the efficiencies and quality improvements that can be achieved through the use of appropriate vendor management techniques. Download our free white paper. We will examine the increase in the complexity of the global networks, service quality and commonly utilized vendor management systems.

Telecommunications 52

Telecommunications Morale Benchmark Management 52

Jon Arnold

NOVEMBER 2, 2021

This last scenario applies to my latest white paper, and most recent white paper done for Cisco. Things are changing quickly in this space and this white paper is a good example of how vendors are trying to educate the market in terms of how to respond.

Enterprise 76

Enterprise Customer Experience Contact Center Education 76

Cincom

FEBRUARY 2, 2021

Every insurer is participating in the paper-to-digital transformation for their communications, whether they realize it or not. Some have specific initiatives to reduce paper and deliver more communications digitally. Before You Start Your Paper-to-Digital Transformation. Assess the Paper-to-Digital Transformation Effort.

Customer Experience 52

Customer Experience Personalization Management 52

Aspect

MARCH 10, 2020

Download the white paper Frost & Sullivan: The Analytics-Driven Contact Center 2019. . The post [White Paper] Frost & Sullivan: The Analytics-Driven Contact Center appeared first on Aspect Blogs. Build, retain and nurture a stronger customer base through customer journey analytics .

Analytics 83

Analytics Contact Center Average Handle Time Metrics 83

CSM Magazine

MAY 19, 2022

Verizon and PCI Pal release joint white paper with Servadus addressing contact centre best practices in the wake of PCI DSS 4.0 The white paper, Keep Calm and Simplify – Contact centre best practices in the era of PCI DSS 4.0 , also looks at best practices and emerging technologies that will shape the payment security industry.

Best practices 52

Best practices Government SaaS Technology 52

CSM Magazine

FEBRUARY 11, 2022

BigChange field service management software is helping commercial and industrial door specialist Access Innovations reduce paper consumption by more than 70 per cent. The back-office resource required to record, schedule and report on jobs has been reduced, which in turn results in better service for our customers.

CRM 52

CRM Engineering Enterprise Management 52

Jon Arnold

NOVEMBER 12, 2020

This white paper has been in the works for some time with Mitel , and has launched today. Being long-form content, the white paper is gated on their website, and here’s the registration page to download it. I’m involved with two other efforts to support the white paper, with the first being a Twitter Chat , today at 11am ET.

Contact Center 52

Contact Center 52

CSM Magazine

NOVEMBER 2, 2020

Dealing with research papers is an integral part of academic writing. Creating a comprehensive research paper requires superb writing skills, practice, and expertise. The main goal of a research paper is to create comprehensive research on this or that theme. You are expected to work on your research paper for a few weeks.

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VocalCom

JUNE 16, 2020

The post [White Paper] Contact Centers of the Future: Creating Tomorrow’s Experience appeared first on Vocalcom Blog.

Contact Center 62

Contact Center Multichannel Call Center Customer Service 62

Jon Arnold

JULY 14, 2020

As part of RingCentral’s recent launch of RingCentral Video, I was commissioned to produce white paper, mainly to explain the problem set around meetings, and the various ways video brings value to make them more effective. This one has been a long time coming, but it’s finally public.

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CSM Magazine

JUNE 4, 2020

Here are some of the reasons why organising and having access to your businesses paper trails will help mitigate business risk. Organisations must have a clear and detailed paper trail of any large investments which may look suspicious to outside parties looking in. Investment opportunities.

Banking 52

Banking Morale Technology Personalization 52

Sampson Lee

DECEMBER 11, 2019

The two-ply toilet paper of Starbucks I’ve been asked how I define customer-centricity and had no clue until I discovered the definition given by Joseph Michelli, chief experience officer […]. In my opinion, customer-centricity has three limitations: 1. It is exclusive to service-focused/related brands. It has perplexing definitions.

Customer centricity 55

Customer centricity Enterprise Customer Experience 55

CustomerGauge

APRIL 5, 2017

Welcome to Next-Generation Net Promoter®, the newest methodology from our latest white paper. The post Net Promoter® White Paper: Next-Generation Net Promoter® appeared first on CustomerGauge. Introducing Next-Generation Net Promoter® It’s time to shake up the status quo and forge a new path in the Net Promoter Score® narrative.

industry standards 60

industry standards 60

ShepHyken

DECEMBER 7, 2023

Rounding out this less-than-rosy picture is paper waste. Despite advancements in digital technology, paper use in office settings, including call centers, remains high. The average office worker goes through about 10,000 sheets of paper per year, and almost half of this paper ends up in the trash, contributing to environmental harm.

Call Center 146

Call Center Transportation Upselling Education 146

NobelBiz

AUGUST 21, 2020

The post VIDEO: My First Paper Route Was at the Other End of Town appeared first on NobelBiz®. In episode 8, we talk with Roy Atkinson about his extensive career that spanned all sorts of jobs, but overall centered on delivering the excellent customer support that people need to them.

Call Center 52

Call Center Customer Support 52

Cincom

APRIL 30, 2020

Every organization is participating in the paper-to-digital transformation whether they realize it or not. Some have specific initiatives and projects underway to reduce paper and create and/or deliver more digital content.

Enterprise 52

Enterprise Management Personalization Customer Experience 52

Jon Arnold

FEBRUARY 15, 2019

I write my fair share of white papers, and when combined with a webinar, they can be effective demand generation tools for vendors and providers. My latest one here is with 8x8 , where I prepared a white paper focused on how cloud can really help SMBs take advantage of today’s UC offerings.

Marketing 45

Marketing 45

Vistio

AUGUST 15, 2021

When your customers call your contact center, the process of delivering consistent, accurate, and efficient service should be simple.

Contact Center 130

Contact Center 130

Beyond Philosophy

JULY 19, 2018

As the professors say in their paper: “In both parts of the experiment, status quo framing was found to have predictable and significant effects on subjects’ decision making. Let’s say you want your customers to get away from paper statements, which is far less personal and controversial than taking a kidney.

Customer centricity 498

Customer centricity Government Customer Experience Consulting 498

Beyond Philosophy

AUGUST 26, 2023

” That said, this paper has excellent tips for you. Here are some other key moments in the discussion: 02:37 We explain that sometimes customers have to wait, but it doesn’t have to be terrible while they do, thanks to the paper by Meister that defines what makes waiting so terrible. Eight of them, in fact.

Management 195

Management Customer Experience 195

C3Centricity

APRIL 16, 2023

You have narrowed your options to a couple of research paper writing service suppliers but are paper typer help you confused what you ought to expect. Composing an academic research paper can be time-consuming, however well-trained the writers are or how much experience they have in producing papers that are similar.

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Beyond Philosophy

MARCH 15, 2024

They have it in a binder on a shelf back by the disconnected fax machine, just above paper files and right next to their Blackberry charger. Others think they do have a plan, even if they came up with it when the main method of communication with customers was some form of physical correspondence.

Customer emotions 221

Customer emotions Management Customer Experience Customer Service 221

Beyond Philosophy

JANUARY 14, 2023

For example, I like to make drawings with pen and paper during my sales presentations with a contact. Scribbling away on my pad of already scribbled paper, I know that the contact is engaged and interested in how my services will help them achieve their goals. If they do, it’s a good sign.

Consulting 243

Consulting Consulting Sales Surveys 243

Thinq

JULY 16, 2019

James Cass IT Director, Morrisette Paper Company Morrisette provides packaging and facility solutions for some of the world’s biggest brands. The post Morrisette Paper Company Eliminates Carrier Pain Points in the Cloud appeared first on thinQ. You have an amazing product that checks all the boxes and solves our carrier pain points.”

Enterprise 40

Enterprise voip Call Center 40

ShepHyken

SEPTEMBER 1, 2021

Even when I order toilet paper from Amazon, they send me an email to tell me it is on its way.” . Yes, my client was comparing the delivery experience of a half-million-dollar medical X-ray machine to toilet paper. . “I can’t believe we weren’t notified that it was going to be delivered. Here is the point.

B2B 352

B2B Healthcare Customer Experience Customer Support 352

Beyond Philosophy

MARCH 9, 2023

Is it just a piece of paper, or something that business people today must have? The post Discover True Value of an MBA: Just a Piece of Paper or a Must Have? One of our listeners, Clive Hearst, is in a pickle. Hearst wrote to us asking whether he should invest in an MBA. In other words, Hearst is asking what the value of an MBA is.

Finance 39

Finance Education Marketing Engineering 39