Jon Arnold

SEPTEMBER 12, 2022

So, to help build that anticipation of going to an exotic locale, I got a small package at the post the other day. Most travel can become a grind going to familiar cities and airports, but this one falls more in the adventure category, at least for me. Can’t say I already have a magic lamp, but yup, I’ve got one now.

Big data 52

Big data Contact Center 52

C3Centricity

JULY 3, 2019

Do you consider your packaging to be a part of the product, protecting its contents and framing its on-shelf life? If you answered both, then I believe that you are making maximum use of your packaging or at least you recognise its potential for communication. Creative messaging needn’t be limited to packaging of course.

Feedback 79

Feedback Advertising Personalization Marketing 79

Anexa BPO

APRIL 14, 2022

The post Consumer Packaged Goods (CPG): Cracking the Code first appeared on Anexa BPO. Developed and perfected to take on your repetitive, core business tasks, outsourcing these services allows you to remain laser-focused on the big picture. Reach out to Anexa for more information on our exceptional business process outsourcing services.

outsourcing 52

outsourcing Business Process Outsourcing Analytics Sales 52

Beyond Philosophy

JANUARY 12, 2024

Messente , a dedicated business messaging platform, notes the surge in package delivery scams. What’s more, a 2023 study highlighted that nearly half of all fraudulent emails and texts revolved around package delivery. If you think that is bad, get this: it’s supposed to rise to $48 billion by the end of this year.

Customer Experience 221

Customer Experience Personalization Management 221

Beyond Philosophy

MAY 11, 2023

An example of analog engagement is the Apple sticker in their packaging. As you might have guessed, I am a fan of Apple’s packaging of products. Once you open the box, there are layers of discovery, like brochures and little tabs that help you pull out a product from snug packaging. Now they are creating content for you.

Marketing 393

Marketing Customer centricity Feedback Customer Experience 393

A Better Answer

DECEMBER 22, 2022

Need professional answering services to handle customer inflow, message taking, and similar work? A Better Answer is just the ticket, especially if you own or operate a small business with limited staffing.

Answering services 52

Answering services 52

Contact Center Pipeline

MARCH 27, 2015

In this month’s Inside View column, Berlin Packaging’s Senior Manager of Business Development and Strategy Paul Mansour discusses how the company’s rapid growth through multiple acquisitions impacted Berlin’s long-standing corporate culture.

Marketing 100

Marketing Management Employee engagement Feedback 100

CSM Magazine

FEBRUARY 23, 2022

The new Calabrio Self-Scheduling package will allow agents the ability to: Add work hours on either unscheduled or scheduled days. The report also found that other than “higher pay,” “more flexibility” was the top demand that agents want in their job. Make partial-day shift trades with other agents.

Analytics 52

Analytics Service level Surveys Management 52

ShepHyken

JANUARY 25, 2021

Package” by Chip Bell. It might be that bottle or package that requires a hack saw and a blow torch to open, or it might be that service that offers way too many steps to reach your desired outcome. His wife is trying to open a package with great difficulty. Has the CEO ever tried opening the package?

Customer Service 387

Customer Service Customer Experience Marketing Management 387

TechSee

MARCH 21, 2024

By popular demand, we are now offering this AI-automated guided flow as a packaged solution. This post will explore what is included in this package, and why this solutions is seeing such phenomenal success. boosting success rates while saving millions in call avoidance and dispatch costs.

Self service 124

Self service APIs Upselling Contact Center 124

ShepHyken

APRIL 6, 2022

They like the instant email confirmations, the ability to track a package, a notification when the package is delivered, and the comfort of knowing that if the item is damaged or lost – or they simply don’t like the product – Amazon will take care of them.

Customer Service 313

Customer Service Surveys Marketing Customer Experience 313

ShepHyken

SEPTEMBER 19, 2023

Bezos quickly discovered that as perfect as Amazon might be, once the package left the warehouse, control was in the hands of delivery companies such as the USPS, FedEx, or UPS. Consider what Jeff Bezos of Amazon said many years ago: “The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you.

Customer Service 341

Customer Service Coaching Customer Experience Management 341

Beyond Philosophy

FEBRUARY 2, 2024

It’s akin to framing; how you package information alters its perception. Defensiveness is not a positive interaction with a brand, even at a subconscious level. Similarly, how you phrase prices or present choices can influence customers’ decisions. So, why be casual about the language employed in customer communication?

Scripts 221

Scripts Consulting Consulting Customer Experience 221

Beyond Philosophy

MARCH 17, 2015

It’s all in the packaging. Gressingham Foods, a pre-packaged food company in the UK, wanted to change their brand image at the store. They hired Elmwood , a design firm that took a good look at their packaging and came up with a strategy to help them stand out. The idea a package influences a buying decision is not a new one.

Sales 379

Sales Scripts Marketing Customer Experience 379

Myra Golden Media

DECEMBER 15, 2017

In this article, we’ll look at four things you should consider when it comes to the vacation part of your compensation package. Your vacation time or Paid Time Off (PTO) is part of your compensation package. And as part of your compensation package, it’s negotiable. Think of Your Vacation Time As Negotiable.

Banking 299

Banking Accountability Personalization Customer Service 299

ShepHyken

DECEMBER 17, 2021

From porch piracy to lost cargo to damaged packages, these unprecedented events can have a drastic impact on the customer experience, and the business’s overall performance this holiday season. To create a simple process for the customer, including a return label in the original packaging. Conclusion.

Surveys 190

Surveys Advertising Marketing Customer Experience 190

ShepHyken

OCTOBER 13, 2021

Finally, you receive an email that informs you the package was delivered. Sometimes there is a picture of the package next to your door. Think about placing an order with Amazon and immediately receiving an email that confirms the order is placed. Then you receive an update that the order has been shipped.

Real estate 260

Real estate B2B Customer Service Sales 260

ShepHyken

OCTOBER 26, 2021

Shep Hyken interviews Dan Balcauski, founder and principal consultant for Product Tranquility , where he focuses on helping high-volume B2B SaaS CEOs define pricing and packaging for new products. Defining Success from the Customer’s Perspective. Top Takeaways: Anything can be a subscription.

SaaS 184

SaaS B2B Consulting Consulting 184

Beyond Philosophy

MAY 14, 2022

As a result, I also get Amazon Prime streaming as part of the package, but it wasn’t the driving force behind my decision. Now, the irony is that I choose Amazon Day delivery to reduce how many shipping packages I receive. Many years ago, I subscribed to Amazon Prime to get faster shipping.

Consulting 195

Consulting Consulting Accountability Surveys 195

AWS Machine Learning

NOVEMBER 9, 2023

client("sagemaker") create_model_package_group_response = sm_client.create_model_package_group( ModelPackageGroupName=model_package_group_name, ModelPackageGroupDescription="Cross account model package group for mammo severity model", ) print('ModelPackageGroup Arn : {}'.format(create_model_package_group_response['ModelPackageGroupArn']))

Scripts 98

Scripts Accountability Engineering Best practices 98

CSM Magazine

JANUARY 25, 2024

With over 5,000 locations worldwide and a team of experts, The UPS Store has become a one-stop-shop for all customer’s shipping, packaging, and printing needs. Packaging and Shipping Services Package and shipping are the primary services offered at The UPS Store, and they excel in both areas.

Customer Service 52

Customer Service Personalization Feedback Marketing 52

ShepHyken

MARCH 2, 2022

Track the shipments on behalf of your customers and let them know when their package is supposed to arrive. So, call the customer when you hit the traffic versus two minutes before you are supposed to be at lunch. And if there are supply issues, you typically learn in advance, so let your customers know, too. . Stuff” happens.

Surveys 357

Surveys Customer Service Customer Experience 357

ShepHyken

NOVEMBER 2, 2022

But that’s just the packaging. It’s easy to send text messages and emails that include a customer’s name and other information that make them feel as if the message is personalized, just for them. The true personal approach is to make sure the message is 100% on target for the customer.

Education 319

Education Personalization Customer retention Sales 319

Beyond Philosophy

DECEMBER 16, 2021

Fernando deals with this problem in his business branding and packaging for fast-moving consumer goods and consumer packaged goods (CPG). I bought a car recently, and I chose a black package on the grille. Another vital area to consider in addition to the shape of the packaging is the target audience’s characteristics.

Education 243

Education Best practices Consulting Consulting 243

Beyond Philosophy

JULY 15, 2023

As a bonus, we package it into five rules that you can use to drive your actions. And sometimes, this differentiation from the outside is disruptive and turns everything in your industry on its ear. In this episode, we explore the ways our listener and you can differentiate yourself from the competition.

Marketing 195

Marketing Customer Experience 195

ShepHyken

DECEMBER 22, 2021

I realize this is something very small, but sometimes, as the saying goes, good things come in small packages. Don’t just say, “Thank you.” Expand on why you are saying, “Thank you.” . A slight nuance to the way you share praise can have tremendously more impact. . You can decide how much specificity you want to share.

Feedback 325

Feedback Customer Service 325

Lumoa

FEBRUARY 6, 2024

Previously, things like “broken package”, “torn parcel”, and “damaged letter” all mean the same thing, but the Topic AI wouldn’t realize that. Topic Modeling Improvements We wanted to give you a peak under the hood and talk about an improvement we are making into how our AI creates Topics.

Feedback 83

Feedback 83

ShepHyken

JULY 7, 2021

Even opening a package is part of the customer experience. Customer service is part of customer experience, but customer experience goes to a much broader level. Some of the obvious experiences include navigating a website, reading promotional emails and text messages, watching the brand’s videos and much more.

Customer Experience 376

Customer Experience Customer Service Gamification Chatbots 376

AWS Machine Learning

AUGUST 2, 2023

SageMaker Distribution is a pre-built Docker image containing many popular packages for machine learning (ML), data science, and data visualization. This includes deep learning frameworks like PyTorch, TensorFlow, and Keras; popular Python packages like NumPy, scikit-learn, and pandas; and IDEs like JupyterLab.

Scripts 64

Scripts Enterprise Engineering Feedback 64

ShepHyken

MAY 29, 2018

Something as simple as packaging plays an important role in the customer’s experience. Seeing recognizable packaging immediately makes you want that product. When I did my packaging, I wanted it to be a little gift, something special inside.” – Gigi Butler. “It How can you provide your customers with the right packaging?

Personalization 212

Personalization Customer Service Customer Experience 212

ShepHyken

OCTOBER 7, 2020

He was waiting for the package, which contained medicine that was temperature-sensitive. One of our loyal subscribers, Warren Danziger, shared a story about how a delivery was made to his home and placed between the screen door and the front door. The delivery person never knocked or rang the doorbell to inform him his delivery was there.

Customer Service 407

Customer Service Accountability Sales Personalization 407

CSM Magazine

OCTOBER 13, 2022

He had a package from Switzerland that had arrived Monday at my former office. He had been looking for me for 3 days and had given up and sent the package to be returned. Scott called the US Post Office where he works and found the package was still there. I moved 13 months earlier.

Customer Service 105

Customer Service Healthcare Coaching Consulting 105

ShepHyken

MAY 2, 2018

It turns out he was very serious about not wanting to take the package. He finally acquiesced and said, “Okay, I’ll take the package and hold it for when someone from our shipping and receiving department comes in later, but I won’t be responsible if it’s lost or stolen.”. I calmly walked away and decided to try again later.

Customer Service 223

Customer Service Customer Support Management 223

ShepHyken

NOVEMBER 9, 2020

This week he writes about anticipatory innovation, where you come up with customer-focused ideas, such as (one of his examples), the Advil package that has a collapsible paper cup in the package. This is what happens when innovation intersects the customer experience.

Journey mapping 267

Journey mapping B2C Customer Service B2B 267

Brad Cleveland Blog

OCTOBER 1, 2013

Yes, packaging matters! Click through these photos of aircraft paint jobs (courtesy of CNN Tavel) and try not to smile! My favorites: Kulula (This Way Up) and ANA’s panda theme.

Personalization 20

Personalization Customer Experience 20

Brad Cleveland Blog

OCTOBER 1, 2013

Yes, packaging matters! Click through these photos of aircraft paint jobs (courtesy of CNN Tavel) and try not to smile! My favorites: Kulula (This Way Up) and ANA’s panda theme.

Personalization 20

Personalization Customer Experience 20

AWS Machine Learning

OCTOBER 26, 2022

In December 2020, Lambda introduced support for container images as a packaging format. This feature increased the deployment package size limit from 500 MB to 10 GB. Prior to this feature launch, the package size constraint made it difficult to deploy ML frameworks like TensorFlow or PyTorch to Lambda functions.

APIs 104

APIs Accountability Technology Enterprise 104