outcomes 
Aspect
JUNE 10, 2021
We talk a lot about outcomes. A focus on outcomes tends to intensify as things trend very good or very bad. We like to think leadership, culture, economy, and decision-making as the primary drivers of outcomes and results. The post Better Processes = Better Outcomes appeared first on Aspect Blogs.
Cisco - Contact Center
JANUARY 18, 2024
Achieving strategic business outcomes in today’s fast-paced digital climate is a key imperative. Digital transformation, better customer experiences, increased productivity, and cost savings are… Read more on Cisco Blogs
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ConvergeOne
JANUARY 23, 2024
With customer experience at the core of its mission, Press Ganey set out to design a cloud-hosted, self-service platform that would give providers access to dashboards with insights and advanced analytics. This platform would help providers improve safety, clinical excellence, workforce engagement, and the patient experience.
Kapta Customer Success
MARCH 11, 2024
Learn about these myths and how to overcome them to increase engagement and outcomes. Six misconceptions are reducing customer QBR engagement.
Speaker: Shawn Phillips, CCXP, Head of Growth and Innovation
Advanced platforms enable you to move beyond simple personalization or mass customization to create truly unique customer journeys that optimize outcomes for both your customers and your brand. With the growth of AI, customers expect – and often demand – a customer journey based on their unique needs and history with your brand.
Tethr
MAY 28, 2023
Are your agents being evaluated by things that make a real difference to business outcomes? Or just meaningless QA scorecard criteria?
ChurnZero
MARCH 14, 2023
Join me on March 23, in Austin, Texas, at ChurnZero ’s RYG Workshop where I’ll be presenting a session titled, “Drive powerful client outcomes through Customer Success systems and controls.” The post Systems, controls and client outcomes: a recipe for credibility and respect appeared first on ChurnZero. Easy stuff, not.
Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
Transforming customer engagement, Voice of Customer (VoC) insights, and Journey Maps into tangible financial outcomes poses a significant challenge for most organizations. In the world of business, connecting the dots from experience to financial impact is an essential skill.
Advertiser: Vanilla Forums
How to use gamification to improve customers success outcomes. Gamification is a proven solution that can strengthen relationships and loyalty between your Customer Success team and customers. Our eBook explains how, with topics like: What is gamification? The 3 pillars of a successful gamification strategy. Download the eBook now!
Speaker: Rachel Orston, CCO of SmartRecruiters & Latane Conant, CMO of 6Sense
Business outcomes of organizational alignment. In this session we will discuss: The emerging importance of advocacy in the buyer journey. How to effectively engage and optimize your customer experience. Models for collaboration across the organization. Join us Thursday, August 25 at 12PM ET for this exciting webinar.
Speaker: Mike Ellis, Vanilla Forums Marketing Manager
In a land of ever-changing customer behaviors and expectations, brands need to understand the experiences customers value the most, and how these can impact their business outcomes. How do customers see community as a solution to their customer experience expectations?
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A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.
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Rapid access to the most relevant and actionable information is critical to managing agents, supervisors, and communicating with executive leadership to improve efficiencies and business outcomes.
Advertiser: ZoomInfo
Fact: Only 8% of sales and marketing professionals say their data is between 91% - 100% accurate. In 2019, DiscoverOrg commissioned Forrester Consulting to evaluate sales and marketing intelligence practices in the B2B space. The primary takeaway? Forrester found “only 1.2%
Advertiser: Frontline Group
There are 5 critical opportunities to unlock the full power of patient engagement, which can improve your patient retention, as well as improving their health outcomes. How Does Patient Engagement Improve Outcomes? In this eBook you will learn about: What Is Patient Engagement? Why Is It Important to Include Patients in Their Care?
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