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Working in perfect harmony: AI and the contact center

NICE inContact

To learn about all 10 reasons for using AI in the contact center, be sure to check out the replay of the 10 Ways AI Can Improve the Contact Center Experience webinar, which is available now OnDemand. In that webinar, Laura Bassett and I talk about 10 outcomes of using AI in the contact center.

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How to Scientifically Test for Customer Obsession According to Netflix’s Former VP of Product

Influitive

In his Advocamp 2018 video session, available with the purchase of an ondemand pass, Gibson shared his. Former Netflix VP of Product Gibson Biddle thinks so, and he has a method for delighting customers in hard-to-copy ways that proves it.

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How IBM® Content Manager OnDemand® helps improves Customer Experience

Quadient

Originally published on the IBM ECM blog.

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Hearing is Believing – Why We Don’t Use Google

SmartAction

To see what a great experience should sound like, see Hearing Is Believing for OnDemand demos of real customer interactions with IVA. However, we have a hard time seeing wholesale improvements in the experience until there is a telephony infrastructure refresh to ensure high fidelity end-to-end.

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How DSW Reduced Their Average Handle Time By 19%

SmartAction

For the full interview, watch the OnDemand Webinar in partnership with NICE inContact. My agents don’t need to take time to handle those call types, and the customer is probably going to be happier with it anyway because it can happen in the moment, right away.

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Nov 25- Customer Success Jobs 

SmartKarrot

Role: Customer Success Manager Location: Remote, India Organization: Cornerstone OnDemand As a Customer Success Manager, you will enable the customers to realize business value from their investment and make the customers passionate advocates. Apply here: [link].

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May 23 – Customer Success Jobs

SmartKarrot

Maintain expert-level knowledge of each of the Cornerstone OnDemand cloud offerings and configuration options. Partner with the Cornerstone colleagues from the sales and account management to ensure alignment at all levels of the relationship throughout the partnership.

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