ShepHyken

APRIL 25, 2023

I originally wrote about this in 2011 and shared the story of an 18-year-old server at a pizza restaurant who took so much pride in his work that the guests thought he owned the restaurant. Montañez wondered what Cheetos would taste like if dipped into chili powder and other spices, so he went home and made his own version of spicy Cheetos.

Sales 254

Sales Customer Service Marketing Personalization 254

ShepHyken

OCTOBER 4, 2017

To help celebrate, I’m offering a free Amazon eBook of Be Amazing or Go Home ( Available from Amazon ). Be amazing or go home.”. It became a book, officially titled, Be Amazing or Go Home: Seven Customer Service Habits that Create Confidence with Everyone. Those habits as a twelve-year-old magician stayed with me.

Customer Service 301

Customer Service 301

ShepHyken

DECEMBER 29, 2021

On occasion, a customer would leave their wallet or purse at home. In the B2B old, many customers pay 30 or even 90 days (or more) after they are invoiced for whatever they buy, but this is almost unheard of in retail. . It’s obvious, the team at the bakery took the customer-focused approach. .

B2B 342

B2B Customer Service Sales Customer Experience 342

CCNG

JANUARY 31, 2024

In comparison, old ways to manage knowledge versus the new way is like taking data and information and turning it into a form of energy that can future proof the company. Recognized as a subject-matter expert on virtual/work-at-home environments and leadership development.

CCNG 195

CCNG Self service Best practices Chatbots 195

Beyond Philosophy

NOVEMBER 29, 0002

Photos: The Most Expensive Home Listing in Every State 2016. who starred in the Murdoch companies’ epic criminal trials for phone-hacking schemes, to say nothing of the 83-year-old Mr. Murdoch or his new bride, Jerry Hall. Bare design: An overhead schematic of the tables at Bunyadi. Recommended by Forbes.

Customer Experience 284

Customer Experience Consulting Consulting Analytics 284

VirtualPBX

FEBRUARY 1, 2024

Standing for Plain Old Telephone Service, the POTS line has a rich history deeply intertwined with the evolution of communication technology and has served as the steadfast backbone of telecommunication systems for decades. Initially, telephone lines were simple, analog connections that transmitted voice signals over copper wires.

Telecommunications 105

Telecommunications voip Technology Analytics 105

ShepHyken

MARCH 27, 2019

There’s an old saying often attributed to Yogi Berra, who was known to say some pretty clever things. I remember when Home Depot came to the St. Well, a smart manager realized he had to change this problematic reputation, so Home Depot started advertising that the lines would never be longer than five minutes.

Advertising 335

Advertising Customer Service Management 335

Beyond Philosophy

JANUARY 25, 2024

I worry that some people will hear Justin, or read my sentence and roll their eyes and consider that old news. Justin said a couple more things that really struck home with me. It can be a home run. It is essentially a call for all of us to be more customer-centric in our ways. I am a big believer in customer centricity.

Customer Experience 195

Customer Experience Customer centricity Finance Sales 195

TechSee

FEBRUARY 23, 2021

Old 3G technology is set to become obsolete as manufacturers and MNOs shift towards 4G LTE and 5G. The Impact of 3G Sunsetting on Home Security. For home security customers, home security alarms have become a critical focus of this switchover. Visual Assistance for 4G Home Security System Upgrades.

Self service 109

Self service Wireless Contact Center Government 109

Beyond Philosophy

JULY 2, 2020

We’ve had loads of clients contacting us to find out what they should be doing coming out of our stay-at-home, flatten-the-curve lockdown. We like to tell them one of my favorite old sayings: Never let a good crisis go to waste. Some people have been “staying at home” and others that didn’t really.

Customer Experience 488

Customer Experience Airlines Journey mapping Consulting 488

Myra Golden Media

JUNE 23, 2020

” “Yes, I did place you on a brief hold to deal with my three-year-old in a tantrum. Please be patient with us as we adapt to this new normal of working from home.” I realize this is frustrating for you.” You may even hear my dog.

Contact Center 262

Contact Center Personalization Customer Service Customer Experience 262

CSM Magazine

SEPTEMBER 9, 2022

If you are planning to buy a new home or have already bought one recently you need to look for solutions that can help you keep your cost down. Most homeowners are not prepared for the unexpected expenses that come in the form of repair and maintenance of home systems and appliances. Know When the Home Was Constructed.

Construction 52

Construction 52

ShepHyken

APRIL 16, 2021

The pandemic has changed everything, including how we do business — and as a result, your old methods may not be effective in today’s market. For instance, if you’re working from home, Biz2Credit points out that you need a plan to help you focus and stay productive. Adapt to the New Normal .

Marketing 222

Marketing Personalization Customer Experience 222

CCNG

MARCH 30, 2022

Over the last couple of years, I have noticed the word “cadence” come up frequently within the work-at-home leadership vocabulary as part of how to manage front-line agents. To be truly successful, work-at-home culture has to evolve and be cultivated to support any process or technology. Every agent is different.

Coaching 195

Coaching CCNG Average Handle Time Contact Center 195

VirtualPBX

JANUARY 25, 2024

Among these longstanding methods is the Plain Old Telephone Service (POTS) lines, which has served as a cornerstone in the realm of telecommunications for decades. The Legacy of POTS Lines POTS lines, also known as Plain Old Telephone Service or landlines, have a rich history deeply embedded in the evolution of telephone communication.

voip 105

voip Telecommunications Technology 105

Myra Golden Media

MAY 21, 2020

” “Yes, I did place you on a brief hold to deal with my three-year-old in a tantrum. Please be patient with us as we adapt to this new normal of working from home.” . “Our shipping and delivery date expectations will show longer than you usually expect.” You may even hear my dog. ” TWo.

Personalization 316

Personalization Management Customer Service Customer Experience 316

Toister Performance Solutions

DECEMBER 7, 2023

They fail to reinforce the training and employees quickly go back to their old habits. Agents handled initial customer calls, set appointments, alerted customers when technicians were due to arrive at their homes, and kept customers updated on projects that required multiple visits. Here’s a sample from the home repair company.

Management 109

Management Customer Service Feedback Marketing 109

Beyond Philosophy

JANUARY 12, 2023

What do you get when you put three old guys in front of microphones and ask them to talk about one of their favorite subjects? Even my kids wear jumpers in their homes because they don’t want to turn on the heat. He recommends repeatedly using the old TQM technique of asking five whys to do this.

Engineering 195

Engineering Quality management CRM Customer Experience 195

Beyond Philosophy

FEBRUARY 28, 2017

Save the sarcasm and snarky comments for the privacy of your own home. 8. Stop comparing your new job to your old one. The phase “in my last job we did it this way” gets old really quickly. Sooner or later, someone is going to suggest that if you liked your old job so much, maybe you should go back to it.

Construction 327

Construction Feedback Consulting Consulting 327

TeleDirect

MARCH 9, 2023

Learn about the latest trends in work-from-home call centers since the onset of the COVID-19 pandemic. Work From Home Call Center Trends After COVID-19 Since the COVID-19 pandemic began, modern society has undergone massive changes. Are you hoping to transition into a full-time work-from-home role?

Call Center 62

Call Center outsourcing Technology Analytics 62

ShepHyken

NOVEMBER 7, 2018

Picking up a phone to order a pizza is an option, but it’s so old school. Or, you can just use a voice command and order with Alexa or Google Home. They include: Google Home, Amazon Alexa, Slack, Facebook Messenger, Zero Clicks, Text, Twitter, Ford Sync, Smart TV, Voice and Smart Watch.

Technology 222

Technology Customer Service Customer Experience 222

Beyond Philosophy

NOVEMBER 24, 2022

Ordering something online and having it delivered to your home rather than leaving your home and delivering yourself to a retail center to get it. Now, we can’t imagine wanting to go back to the old way of doing things. Streaming movies and music rather than purchasing physical copies.

Customer centricity 195

Customer centricity Self service Consulting Consulting 195

Beyond Philosophy

JULY 6, 2023

It looks to me like an old apartment complex that was painted yellow and converted into a hotel. Just some old-fashioned Customer Experience design and excellent experience delivery of the small stuff by the staff. You would not be impressed if I showed you pictures of this hotel. So, there you have it.

Government 195

Government Surveys Education Customer retention 195

Spearline

JANUARY 4, 2022

Also known as plain old telephone service (POTS), PSTN is the original, analog landline telephone network. While the changeover is voluntary at present, it will ultimately become mandatory for both home and business consumers. You can iron out any service issues while still maintaining connectivity through your old landlines.

voip 98

voip Telecommunications Enterprise Technology 98

VirtualPBX

FEBRUARY 1, 2024

Standing for Plain Old Telephone Service, the POTS line has a rich history deeply intertwined with the evolution of communication technology and has served as the steadfast backbone of telecommunication systems for decades. Initially, telephone lines were simple, analog connections that transmitted voice signals over copper wires.

Telecommunications 52

Telecommunications voip Technology Analytics 52

Guru

JUNE 2, 2020

Over 40 cities have instituted curfews in response to protests and violence stemming from the senseless and tragic murders of Black citizens: George Floyd , an unarmed 46 year old man in Minneapolis, while being taken into police custody on May 25th; Breonna Taylor , a 26 year old EMT and aspiring nurse, shot in her own home during a police raid on (..)

72

72

ShepHyken

AUGUST 3, 2016

She moved from one home to another about two years ago. She was set up to “auto-pay” the water bill with her credit card, the same as she had done for her previous home. But, for some reason she was still paying the bills on her old house as well. There was a major leak in a pipe at her home. She knew there was a mistake.

Personalization 225

Personalization CRM Customer Service Accountability 225

Myra Golden Media

APRIL 23, 2017

I was making a special candy desert with my daughter, just 4 years old at the time. Impatient with a lengthy step in the cooking process, I decided to let the mixture simmer for a bit, thinking my frustration could also simmer down, and I went down the hall to my home office. Sometime later at my desk I heard a sharp whistle.

Customer Experience 149

Customer Experience 149

DMG Consulting

APRIL 8, 2024

Old vs. New Intraday Management This is where real-time adaptive intraday management comes in. While doing so, they must also consider the impact of these modifications on the remainder of the day. However, traditional WFM forecasting tools are not a good fit for responding to intraday modifications.

Management 62

Management Gamification Contact Center Consulting 62

Monet Software

MARCH 10, 2021

Although there is a lot of truth to that old saying, “the only constant is change,” the work-from-home agent is likely to become a permanent feature of the industry landscape. The call center industry was beyond the experimental phase of work-from-home before COVID-19 hit. Many people enjoy the convenience of working from home.

Contact Center 118

Contact Center call center workforce contact center workforce Morale 118

ShepHyken

MAY 30, 2017

To illustrate his point, Shep related a story of Cesar Larios, a student at The Art Institute of Florida and a part-time employee of College Hunks Moving, who was inside an elevator with a 79-year-old resident of an assisted living facility when the elevator got stuck. Our mission is to move the world, both literally and emotionally.

Customer Service 232

Customer Service Customer Care Customer Experience 232

Teresa Allen

SEPTEMBER 21, 2023

I don't know what happens in your home but in ours, everyone wants to watch a different channel! Whether automated or just the old fashioned way. And today there are certainly a lot to chose from. Just like you and I, our customers tune into different channels at different times.

CRM 62

CRM Personalization Customer Service 62

TeleDirect

DECEMBER 1, 2020

The Dual Meanings of WFH: Work from Home…and Work for Health(y Company Culture)! Even before COVID-19, the workplace was already trending toward a work-from-home reality. Working from home is a challenge for many employees who are used to face-to-face interaction. For employers, a WFH culture enables superior talent retention.

Business Process Outsourcing 98

Business Process Outsourcing outsourcing Consulting Consulting 98

Certified Languages International

MARCH 20, 2024

For example, during Prohibition, she bridged the gap between government officials and Italian immigrants, who were continuing the custom of making wine from their home country after moving to North America. Bagnato also aided her community as a cultural liaison. She inspires us with her love for her community. Let us know !

Government 52

Government Personalization Education 52

Liveops

OCTOBER 12, 2018

It comes down to recognizing that the same old limited approach to sourcing talent, then expecting your new hires to come to your bricks and mortar just doesn’t work that well. Couple this with a booming economy driving historic low unemployment and clearly it’s time to let old ways die. 91% report getting more work done from home 2.

Call Center 98

Call Center Education Accountability Customer Service 98

TechSee

MARCH 17, 2021

It’s the same old song and dance, which is probably why the telecom industry consistently ranks as one of the most hated by consumers. For example, Verizon instituted Fios in a Box to help their subscribers self-install triple play services, while keeping their technicians out of people’s homes.

Wireless 164

Wireless Self service Advertising Technology 164

CSM Magazine

MARCH 19, 2024

However, we live in a time when this old saying is not necessarily true. As it very well should, if you encounter one of those social media comments promising you can become rich quickly without leaving your home. Some online platforms will provide you with opportunities to monetize your skills or sell your old and self-made stuff.

Surveys 52

Surveys Consulting Consulting Accountability 52