Understanding the “Why” Behind Your Net Promoter Score (NPS) with Jason Barro
ShepHyken
SEPTEMBER 11, 2023
Top Takeaways: Net Promoter Score (NPS) evaluates customer sentiment and allows companies to compare their data with competitors. Plus, Shep and Jason talk about the NPS leaders in various industries, including automotive, groceries, airlines, and more. Quotes: “Happier customers are more valuable to the business.
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